About TriNet

TriNet provides a full-service solution that offers HR products tailored to the industry and strategic HR services for small to midsize businesses. With HR professionals, compliance and payroll experts, and benefit agents, TriNet provides businesses access to premium benefits, HR expertise, risk mitigation, and payroll services. Integrated self-service technology allows employees and managers to view payroll information, manage benefits, update personnel files, and more. Using a team of HR professionals, TriNet is able to provide one-on-one HR consulting and support throughout the entire employee lifecycle to help businesses handle the toughest HR needs and make informed decisions. With the assistance of industry experts and agents, TriNet provides online payroll services including payroll processing, payroll administration, and electronic W-2 preparation/delivery plus various employee benefits such as health plans, retirement plans, and commuter benefits. The TriNet Mobile app provides secure, instant access to HR information and is freely available to all active TriNet customers and their employees. The app offers intuitive access to pay and tax information, benefits details, time-off scheduling, accrual balances, a chat function for work colleagues, and a company directory.
TriNet Software - TriNet Expense report
TriNet Software - TriNet Reports
TriNet Software - TriNet Time tracking
TriNet Software - TriNet Hiring
TriNet Software - TriNet Mobile app
TriNet Software - TriNet Expense report - thumbnail
TriNet Software - TriNet Reports - thumbnail
TriNet Software - TriNet Time tracking - thumbnail
TriNet Software - TriNet Hiring - thumbnail
TriNet Software - TriNet Mobile app - thumbnail

TriNet pricing

TriNet does not have a free version.

Free Version:
No
Free trial:
N/A

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TriNet Reviews

Feature rating

Value for Money
3
Functionality
3.5
Ease of Use
3.5
Customer Support
3
5 reviews of 20 View all reviews
Calvin C.
  • Industry: Computer & Network Security
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 20/12/2019

One stop shop for most things HR

Highly positive. There is some variability when it comes to customer service, some reps are either new or not as good as others, and some TriNet people are outstanding beyond belief.

Pros

The sheer variety of options and capabilities is excellent. Very good insurance options offered throughout the country.

Cons

Trinet tends to offer large company benefits, which is great, however, some of the competing providers are offering more tailored benefits typically seen in startup companies. It's only a minor issue.

Sally G.
  • Industry: Computer Software
  • Company size: 11-50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
3
Features
3
Ease of Use
4
Customer Support
2

4
Reviewed on 4/3/2021

Product is not bad; customer service is pretty bad

Overall, TriNet is a pretty good product, and it really takes the burden off a small startup employer who wants to attract and retain talent with high-level benefits plans. It's great that the payroll runs automatically unless there are changes, and the employee self-service registration works well.
Customer service is definitely their weakness, and they have a lot of room for improvement there.

Pros

I like the interface for the product; from an administrator's perspective it's fairly easy to use with no training. The payroll invoice and payroll register are very clear and easy to use. I love that once you enter an employee's basic information, the employee logs into the portal and registers for benefits, etc.; so the administrator's work is lightened extensively. The product is really good for small startups who otherwise would not have a lot of resources for HR, Onboarding, Payroll, nor access to large-group benefits plans at large-group rates.

Cons

I think the reporting functionality lacks a lot of basic reports. I do not like how the I-9 process works. I like that there is online chat for support; however, it's not always effective at solving my problem or answering my question, and the support representatives frequently seem irritated to answer questions, etc.

Chris P.
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
0
Features
4
Ease of Use
4
Customer Support
2

4
Reviewed on 20/5/2021

Disappointed in Changes

I used to really like TriNet and the personal service they delivered. However, they have changed their customer service model, and we are not happy with the changes they have made.

Pros

I really liked the personal service TriNet used to provide. However, they have changed their Customer Service model to more of a call center instead of having two people assigned to each client.

Cons

I really do not like the new Connect 360 they have recently adopted. I also find working with their reporting module somewhat challenging

Sandra M.
  • Industry: Construction
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 3/11/2020

Worst PEO_ Run!

Worst experience of my life, almost could not get the 1st payroll done with them due to glitches, sales people ignore you once they sell the product (selling a product they did not have, this system does NOT job cost)

Pros

The people who work at this company are nice, but the systems they make you use are terrible. They changed the format, sent out two new beta versions, made us the guinea pigs. The programmers create reports that are useless, was told initially they could job cost, they cannot. They lied.

Cons

Everything, not user friendly, terrible reports, very time consuming to enter payroll as you have to use the mouse and keypad. TSheets had to create a custom report for TriNet (their programmers did not know how) to upload hours from TSheets to TriNet, TSheets had to do this FOR TriNet....

Phil P.
  • Industry: Marketing & Advertising
  • Company size: 11-50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 12/3/2021

TriNet is a leading PEO for small to medium businesses

We've had a great experience with TriNet and will continue to use the platform. It's very easy to get a member of TriNet's support team on the phone (within a minute) if we need assistance. That seems to be impossible to do these days, but TriNet offers great support on top of a market leading platform.

Pros

TriNet offers a great end-to-end platform to operate our Human Resources. We also love TriNet's customer service.

Cons

There are a lot of features with the product, so the onboarding time and learning curve takes time.

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