---
description: Review of SmartReviews Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: SmartReviews | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/4574/customer-experience/software) > [SmartReviews](/software/477253/SmartReviews)

# SmartReviews

Canonical: https://www.softwareadvice.ie/software/477253/SmartReviews

> SmartReviews is a feedback management system designed to collect customer input from channels such as websites, SMS, email, and in-person interactions. It is used by industries such as salons, restaurants, retail stores, healthcare facilities, hotels, banks, airports, and automotive businesses to monitor customer satisfaction and assess service quality.

The system includes rating scales tailored to industry standards for measuring customer satisfaction over short and long periods. It features a response inbox that allows teams to organize feedback into actionable tasks. Push notifications are sent for low ratings, and daily performance reports are delivered via email. Analytics and detailed reports provide insights into customer sentiments and preferences.

SmartReviews includes a mobile application for iPhone and Android devices, offering offline survey capabilities that sync data once an internet connection is available. It supports kiosk feedback functionality for physical locations to collect immediate responses. Feedback forms and surveys can be customized to meet specific needs and deployed across selected channels. Team collaboration tools help address customer concerns and support service improvements.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## About the vendor

- **Company**: Shrivra
- **Founded**: 2014

## Commercial Context

- **Starting Price**: SGD 49.00
- **Pricing model**: Per Feature (Free Trial)
- **Pricing Details**: At SmartReviews, we understand that every business is unique. Whether you’re running a small salon, managing a growing chain of restaurants, or overseeing a large enterprise in industries like healthcare, hospitality, retail, or finance, your customer feedback needs will vary. That’s why we have designed flexible pricing plans that grow with you. Our goal is to provide you with a powerful, easy-to-use, and affordable feedback management solution that fits seamlessly into your business model.

With SmartReviews, you get transparent pricing, no hidden charges, and the freedom to scale as your customer base expands. Every plan comes packed with essential features like customizable surveys, feedback analytics, and multi-channel collection methods. Higher-tier plans add advanced capabilities such as branding control, kiosk device licenses, SMS marketing, deep integrations, and dedicated support.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Singapore

## Features

- CRM
- Collaboration Tools
- Dashboard
- Drag & Drop
- Feedback Management
- Multi-Language
- NPS Survey Structure
- Real-Time Notifications
- Real-Time Reporting
- Reporting/Analytics
- Survey/Poll Management
- Surveys & Feedback
- Third-Party Integrations

## Integrations (2 total)

- Gmail
- Mailchimp

## Support Options

- Email/Help Desk
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Customer Experience Software](https://www.softwareadvice.ie/directory/4574/customer-experience/software)

## Alternatives

1. [SurveyMonkey](https://www.softwareadvice.ie/software/157864/surveymonkey) — 4.6/5 (10455 reviews)
2. [Trustpilot](https://www.softwareadvice.ie/software/364802/trustpilot) — 4.5/5 (1204 reviews)
3. [Broadly](https://www.softwareadvice.ie/software/336003/broadly) — 4.8/5 (336 reviews)
4. [Experience.com](https://www.softwareadvice.ie/software/113604/xmp) — 4.7/5 (89 reviews)
5. [Jotform](https://www.softwareadvice.ie/software/433821/jotform) — 4.7/5 (2885 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/477253/SmartReviews)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/477253-SmartReviews/> |
| en-AU | <https://www.softwareadvice.com.au/software/477253/SmartReviews> |
| en-GB | <https://www.softwareadvice.co.uk/software/477253/SmartReviews> |
| en-IE | <https://www.softwareadvice.ie/software/477253/SmartReviews> |
| en-NZ | <https://www.softwareadvice.co.nz/software/477253/SmartReviews> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"SoftwareAdvice Ireland","address":{"@type":"PostalAddress","addressLocality":"Dublin","addressRegion":"D","postalCode":"D02 NP94","streetAddress":"2 Park Place, 3rd Floor, Hatch St Dublin, D02 NP94 Ireland"},"description":"We've helped more than 500000 buyers to find the right software.","email":"info@softwareadvice.ie","url":"https://www.softwareadvice.ie/","logo":"https://dm-localsites-assets-prod.imgix.net/images/software_advice/logo-white-d2cfd05bdd863947d19a4d1b9567dde8.svg","@id":"https://www.softwareadvice.ie/#organization","@type":"Organization","parentOrganization":"G2.com, Inc.","sameAs":[]},{"name":"SmartReviews","description":"SmartReviews is a feedback management system designed to collect customer input from channels such as websites, SMS, email, and in-person interactions. It is used by industries such as salons, restaurants, retail stores, healthcare facilities, hotels, banks, airports, and automotive businesses to monitor customer satisfaction and assess service quality.\n\nThe system includes rating scales tailored to industry standards for measuring customer satisfaction over short and long periods. It features a response inbox that allows teams to organize feedback into actionable tasks. Push notifications are sent for low ratings, and daily performance reports are delivered via email. Analytics and detailed reports provide insights into customer sentiments and preferences.\n\nSmartReviews includes a mobile application for iPhone and Android devices, offering offline survey capabilities that sync data once an internet connection is available. It supports kiosk feedback functionality for physical locations to collect immediate responses. Feedback forms and surveys can be customized to meet specific needs and deployed across selected channels. Team collaboration tools help address customer concerns and support service improvements.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/1ecfce02-94a3-4eed-bbfa-f6d686997fc2.png","url":"https://www.softwareadvice.ie/software/477253/SmartReviews","@id":"https://www.softwareadvice.ie/software/477253/SmartReviews#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"offers":{"price":"49","@type":"Offer","priceCurrency":"SGD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.ie/software/477253/SmartReviews#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Experience Software","position":2,"item":"/directory/4574/customer-experience/software","@type":"ListItem"},{"name":"SmartReviews","position":3,"item":"/software/477253/SmartReviews","@type":"ListItem"}]}]}
</script>