3.9
Overall rating
Reviews

3.9
Overall rating
Reviews

About WebinarJam

WebinarJam is a cutting-edge webinar hosting software that empowers businesses, educational institutions, and individual entrepreneurs to conduct large-scale, interactive, and engaging online events. It is engineered to provide a seamless live streaming experience, leveraging technology to connect presenters with audiences across the globe in real time. With its intuitive setup process, WebinarJam allows you to create professional-quality webinars without the need for extensive technical know-how. The platform supports high-definition video and audio broadcasting, ensuring that your content is delivered with the utmost clarity and impact. Moreover, its robust infrastructure can handle thousands of participants simultaneously, making it an ideal solution for large webinars or online conferences. WebinarJam facilitates audience interaction with a suite of interactive tools, such as real-time chat, question and answer segments, polls, and surveys. These features are not just designed to maintain audience engagement but also to foster a sense of community and two-way communication. Presenters can also share screens, display PowerPoint slides, and play videos, making for a dynamic and multimedia-rich presentation. One of the platform’s standout features is its ability to integrate with a multitude of marketing tools. This enables organizers to automate registration, send out custom email invites, confirmations, and reminders, track attendee engagement, and follow up with leads post-webinar. These integrations are essential for businesses looking to streamline their marketing funnel and enhance lead generation efforts. WebinarJam’s analytical tools offer comprehensive insights into each webinar’s performance. Detailed metrics such as attendee duration, interaction rates, and click-throughs for offers presented during the webinar provide valuable feedback that can be used to improve future webinars and measure ROI. Furthermore, WebinarJam offers unique functionalities like the Panic Button, which mitigates the damage of technical issues by instantly transferring presenters and attendees to a new room. This ensures that webinars can proceed with minimal disruption. The Always-On room feature provides a dedicated virtual space that remains accessible, allowing for impromptu sessions without the need to schedule a new event. Monetization is streamlined through WebinarJam’s platform, which supports paid webinars and subscriptions. This is facilitated by its integration with several payment processors, providing a secure and efficient way to handle transactions. For content longevity, WebinarJam allows you to record your live sessions. These recordings can be used to provide on-demand access for those who missed the live event or for additional content marketing initiatives. Customer support is a cornerstone of the WebinarJam experience. The platform is complemented by a rich knowledge base, detailed training materials, and a responsive customer service team, ready to assist users with any issues they might encounter. Designed with a global audience in mind, WebinarJam transcends geographical boundaries. It offers multi-language support, allowing you to reach and engage with a diverse audience. Additionally, the platform is browser-based and does not require participants to download any software, ensuring easy access for all attendees. WebinarJam represents a comprehensive webinar solution that combines reliability, user-friendly design, and advanced features to make your online events a resounding success. Whether your goal is to educate, market, or connect, WebinarJam offers the tools and support to help you achieve it.
WebinarJam Software - WebinarJam's cloud-based broadcasting technology allows you to reach up to 5,000 people in one presentation without breaking a sweat. Ideal for anyone having an audience to connect with, a product to sell, or a presentation to deliver.
WebinarJam Software - AI-Powered Agenda - Automate your webinar planning. Simply enter the duration, topic, and target audience of your webinar, and our AI will create a focused agenda that keeps you on point.
WebinarJam Software - Automated Recordings - Our “Replica Replay” feature mimics, second-by-second, everything that happened in the Live Room! As a result, your replay events will be just as engaging and vibrant as your live sessions.
WebinarJam Software - One of the main benefits of webinars is that they connect you, in real-time, with your audience. No barriers, no impediments... they're right there with you! Polls and surveys leverage that interaction.
WebinarJam Software - See all of your key metrics and revenue in our easy-to-interpret control panel
WebinarJam Software - Full Email & SMS System - Keep your subscribers in the loop.
WebinarJam Software - WebinarJam's cloud-based broadcasting technology allows you to reach up to 5,000 people in one presentation without breaking a sweat. Ideal for anyone having an audience to connect with, a product to sell, or a presentation to deliver. - thumbnail
WebinarJam Software - AI-Powered Agenda - Automate your webinar planning. Simply enter the duration, topic, and target audience of your webinar, and our AI will create a focused agenda that keeps you on point. - thumbnail
WebinarJam Software - Automated Recordings - Our “Replica Replay” feature mimics, second-by-second, everything that happened in the Live Room! As a result, your replay events will be just as engaging and vibrant as your live sessions. - thumbnail
WebinarJam Software - One of the main benefits of webinars is that they connect you, in real-time, with your audience. No barriers, no impediments... they're right there with you! Polls and surveys leverage that interaction. - thumbnail
WebinarJam Software - See all of your key metrics and revenue in our easy-to-interpret control panel - thumbnail
WebinarJam Software - Full Email & SMS System - Keep your subscribers in the loop. - thumbnail

WebinarJam pricing

WebinarJam does not have a free version and does not offer a free trial. WebinarJam paid version starts at US$49.00/month.

Starting Price:
US$49.00/month
Free Version:
No
Free trial:
No

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Browse WebinarJam Reviews

276 of 276 reviews
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Philippe A
Philippe A
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 18/12/2017

So Glad We Bought EverWebinar (from WebinarJam) We absolutely love it

EverWebinar allows us to run webinars to promote our business 24/7/365 in any countries in multiple languages. EverWebinar provides a fantastic ROI.

Pros

We had a dream:
What if we could build a system that would allow us to get everything done for our Automated Webinars inside Facebook Messenger?
We recently purchased Everwebinar.
What if we could make it even better by offering such a smooth and seamless experience that we would get signup and attendance rate through the roof.
This was the plan:
From signup to delivery of a branded url to the webinar, reminders before the webinar, follow-up messages if they missed the webinar, attended but left early, watched but did not buy etc, ...
All done in Messenger.
With open rate in Messenger up to 100% and 10x higher CTR than email we thought this would be a game changer for us.
We have spent 3 days and almost 3 nights trying to create this system. It was freaking hard to get all the pieces work together. We failed and failed more. It has been the most challenging automated workflow we've ever built.
We were exhausted, our brains fried & froze.
We hit a massive roadblock and spent 24 hours just on a "little tiny" piece of the puzzle: getting it to work no matter what the timezone of the user is, no matter which On-Demand time they choose. We were almost there 99%.
And then we had a moment of grace.
We made it. And now It works beautifully.
So if you ever had the same dream now you know it is possible.
If you want to test it for yourself check our webinar on "How to create Chatbots and Automated Marketing".

Cons

We would love to have schedule code for Just in Time webinar. I it.have contacted support about this and the tech team is working on

Henry
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 9/4/2020

Create more time and make more money

This system has made me more productive and l am really enjoying it.

Pros

I do a lot of online presentations to many people all over the world. This software has enabled me to have people from other countries to do one presentation for me which l record and l am able to use it many times without necessarily paying for their services and l can now have tailor made presentations for each market. I have created more time for myself to do other things that’s on average of about 20 hours a week because l no longer do the presentations live myself. The software is easy to setup and use and no more late night or early morning presentations because of time zones. This software adjusts for each time zone so l can have webinars running for appropriate times for people all over the world whilst l sleep. This system emulates real live presentations and a registrant will not know that it’s not live.

Cons

I have to scratch my head for this. If l could customize the registration fields to capture the information l want and if the system can pick which country someone is registering from so that their country is the first or top of the list to select instead of scrolling down when entering their phone numbers

Alternatives Considered

Zoom Events and Webinars

Reasons for Choosing WebinarJam

I am able to connect more people and have many webinars running at the same. There is value for money

Switched From

Zoom Workplace

Reasons for Switching to WebinarJam

Flexibility and value for money and easy of use.
Seddouk
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
2
Functionality
3
Ease of Use
3
Customer Support
2

2
Reviewed on 24/4/2023

latency between sound and image on the recorded webinar file

i had issues with the recorded files , no good answer from the team .

Pros

easy to set up, It took not long time to set up the webinar

Cons

latency between sound and image on the recorded webinar's file the link that was send to costumers redirect to and old recording of the webinar rehasal .

Response from Genesis Digital

Thank you for sharing your concerns. We apologize for the latency and redirect issues. We would love to investigate this for you to ensure this doesn’t happen again. If you could send us an email at [email protected], we would love to help.

Replied 12/12/2023
Karisma
  • Industry: Leisure, Travel & Tourism
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/10/2020

THE SECRET SAUCE TO GROWING MY BUSINESS

It has been great. I would love to see improved features, however it's still supreme right where it is. Multi user function to restrict my other staff from download emails would be great.

Pros

We started using webinar jam we had to come up with a solution to pivot our business. Webinar allowed us the ability to literally take hundreds of prospects from our free webinar to being paid customers with ease. The set up process is pretty lengthly, but they created a simple step by step fool proof process that is so very worth it at the end of the day. We have used several other softwares which were either too pricy and didn't deliver the value or didn't offer a streamlined and easy process to get someone to purchase during the webinar. Because of webinar jam we have been able to make sometime over $5000 in one hour from sales. Thank you!

Cons

ability to stream on multiple social media platforms at once and collect emails from those that want to watch.

lack of ability to allow attendees to sign up for email news letter during the sign up process.

ability to assign user to your account however limit admin access so that my assistant and other staff can access and create webinars but prevent them from accessing the ability to download emails from past webinars.

Would love if you also added in the ability to have break out rooms, or eventually full event options like hop.in

Alternatives Considered

Webex Suite and GoTo Webinar

Reasons for Choosing WebinarJam

Zoom meetings and zoom webinar just did not have the functions to closes sales during the webinar like webinar jam did. Closing sales to our membership platforms are very important

Switched From

Zoom Workplace

Reasons for Switching to WebinarJam

Again the ease of use and the reviews from many other successful online marketers.
John
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/4/2020

The BEST webinar software to generate daily sales!

WebinarJam has allowed me to add 3-10 sales each day on my evergreen webinar funnel , without a glitch. The best thing is their support, something that other webinar providers lack in. Keep up on your great work & new feature impeovements!

Pros

- Ease of set up & use
- Lots of features & new updates
- Stable software
- Quick support

Cons

If you could provide even more webinar registration templates that are customizable that would be awesome!

russ
  • Industry: Media Production
  • Company size: 2–10 Employees
  • Used for 2+ years
  • Review Source
Value for Money
2
Functionality
2
Ease of Use
3
Customer Support
4

3
Reviewed on 12/12/2019

WebinarJam in a Jam

WebinarJam allowed me to broadcast to a captive audience and interact with viewers. It was not as expensive as GoToMeeting and other products and seemed to have a lot of potential for the future. There were upgrades which promised more than could be delivered, and functionality which I was counting on disappeared. For example, a big reason for paying to upgrade was the ability to stream live to Facebook. This disappeared for unexplained reasons, and they kept saying that they were working on it, and blaming Facebook, but it never returned. A second problem was that the ability to stream your webinars to your own Website disappeared. After a couple of years, it seemed obvious that the company's owners were putting more and more of their effort in providing evergreen pre-recorded webinars and were launching a New Product that was a Content Management System and Funnel Building product, and little attention was being paid to upgrading webinarjam. The people who had originally been involved with promoting the product and supported in weekly broadcasts disappeared, and the lag issues never improved and now there seem to be connectivity problems. The scope within which you can use the product seems to have shrunk, and I now use other products which allow more presenters and are cheaper.

Pros

It gave me an alternative to GoToMeeting, and seemed to offer great flexibility, and features important to marketers and people offering training.

Cons

The lag between broadcasters and receivers. Small number of Presenters, and the failure to maintain integration with Facebook Live. I feel like the owners just moved on to developing other products.

Alternatives Considered

Zoom Workplace

Reasons for Choosing WebinarJam

Cost Savings and new innovative features and the promise of future developments

Reasons for Switching to WebinarJam

Originally, WebinarJam seemed to hold out more promise for future expansion, but instead features were dropped and the company moved on to promoting other products which were more lucrative.
Brian
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
2
Functionality
3
Ease of Use
2
Customer Support
1

1
Reviewed on 27/4/2021

Do not buy this webinar system, you will lose lots of money and get no support!

We used WebinarJam because they market that it's easy to use and effective. It all sounds good until you spend so much money on marketing to send clients to the WebinarJam system and prospects complained every week that they could not view my video, they got booted off the webinar, prospects were not able to log into the webinar and so much more. I put out a support ticket on this issue and no one responds back. They have poor customer service. Don't waste your time on these small webinar companies. We went back to Zoom and so glad we did as Zoom has the infrastructure to run effective zoom and webinars and have the team and experience to help when something goes wrong. We spent so much money monthly on marketing dollars to get people to our webinar and WebinarJam made us lose so many prospects and money.

Pros

The Evergreen platform is a good idea if it works properly.

Cons

Prospects were not able to log in, people got booted off the webinar, administrators had a hard time starting a webinar and their support system was horrible. We lost so much money relying on this system for our webinars.

Response from Genesis Digital

We're truly sorry to hear about your negative experience with WebinarJam. We've taken your feedback seriously and have been diligently working to improve our platform and support services. We understand the importance of reliability and customer satisfaction, and we'd like to invite you to give us another chance. We've made significant enhancements to address the issues you encountered, and we're confident that you'll find a much smoother and more reliable experience now.

Replied 6/5/2024
Christopher
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Monthly for 1-5 months
  • Review Source
Value for Money
2
Functionality
3
Ease of Use
2
Customer Support
3

3
Reviewed on 9/2/2021

It could be great, but it really is not.

We are using Webinar Jam to conduct LIVE workshops to help people build digital marketing platforms. So you can see, we are accustomed to tools fitting together. Webinar Jam does not meet that criterion really at all unless you run everything from their site.

Pros

I like the additional features of reminders, social cues to get people to convert and the recording is amazingly good.

Cons

It is wholly lacking a paid user solution. The best they can come up with is shoving a PayPal button on a registration form. The signup process reflects a funnel with several steps and should really be a single checkout form - name info, card info, seats - checkout. But instead, you have to register by just selecting the webinar, then go pay through a third-party app, then go actually register through their form. It's ZAPIER integration does not accept actions so if you made a simple flow for checkout you can neither write them in through Zapier nor load a file of guests. Paid functionality for sign up is minimal.

Reasons for Choosing WebinarJam

Looking for an easier user experience - did not get it.

Switched From

Zoom Events and Webinars

Reasons for Switching to WebinarJam

The reviews on their site were amazing - should have been the first clue. The customer service is slow to non-existent and while it costs less, relatively speaking, it's only because ZOOM forces you to have Zoom Meetings in order to get ZOOM Webinars. A general rule of thumb, don't screw customers into having to take a product they don't want to get one they do.

Response from Genesis Digital

Thank you for taking the time to share your thoughts. We're sorry to hear about your challenges with WebinarJam. Your input serves as a driving force that enables us to consistently improve our platform. Ensuring our customers' satisfaction is our top priority, which is why we genuinely pay attention, value, and act upon your feedback. Feel free to share any additional details or suggestions. Thank you!

Replied 6/5/2024
Marisol
  • Industry: Pharmaceuticals
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
4
Customer Support
2

3
Reviewed on 15/6/2020

Hopeful dreams crushed during the trial - Not suitable for professional use

Looking for an affordable but reliable way to provide LIVE webinars, WebinarJam did not perform as expected.

Pros

Made the decision of trying it after reviewing expert videos and websites like Capterra recommending it. I consult for a non-profit with limited budget and as many others, are in need of remote tools to deliver their messages. I am NOT in the business of selling fake guru trainings, I need a solid, professional platform to educate a demanding audience that attend free sessions. I hoped WebinarJam was the solution of my problems but the trial was unsuccessful.

Cons

Registration fields are very limited (e.g. we would love to request company name), confirmation emails work unreliably, interface is cumbersome and counter-intuitive (especially for attendees), if you upload the slides they lose the animation, we tried many times to share our powerpoint screen with little success. This is VERY frustrating and for us, it was unacceptable. It's probably better for pre-recorded webinars but I don't recommend it for Live Webinars. Avoid embarrasment! Customer service is really slow but I want to attribute it to COVID-19.

Alternatives Considered

Webex Suite, Jitsi, Zoom Events and Webinars and GoTo Meeting

Reasons for Switching to WebinarJam

Integrated Registration and landing pages, affordability, apparent (but non-existent) technical advantages.
Andrés J
Andrés J
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
2
Functionality
1
Ease of Use
5
Customer Support
2

4
Reviewed on 13/8/2021

Was a gamechanger... Not so much anymore

I've been using Webinarjam for years. For starters, it's a no-brainer! It's easy to start and to learn how webinars work. However, I'm not crazy about the companies support. It used to be great, know just OK. I also see their offering a pic pricy compared with newer alternatives.

Pros

It's very easy to start, and its very well design. In a few minutes you can start and get up and going your first webinar. Also, it integrates with several platforms, like Aweber, Mailchimp, Zapper and the companies' own Kartra.

Cons

I can't see a big leap forward in the last couple of years. Yes, they did launch version 4 almost 2 years ago, but it was just a minor update, and since then, no new features whatsoever. They are lagging and don't innovate as much as one might want.

Glory
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/4/2020

Ultimate Music Theory Weekly Webinars LOVE WebinarJam!

WebinarJam not only provides THE BEST platform to deliver webinars, they also have awesome training and support. BRAVO WebinarJam, keep up the great work :)

Pros

I love using WebinarJam to connect with our customers and run our weekly Ultimate Music Theory LIVE Webinars. It's super easy to set up and use and I love the COPY function and options with email responders to stay connected to our customers. I also love the options of having different sizes of my live image inside the screen sharing option so people know I really AM LIVE with them.

Cons

Love all the new concepts you have added!!

Torsten
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
4
Functionality
2
Ease of Use
4
Customer Support
4

4
Reviewed on 9/4/2020

WebinarJam Review

Overall WebinarJam is still a great product, although I would hope that the development could work on new features. There has been nearly nothing new over the last 2 years and other Webinar platforms are investing way more into new features.
Also the support could be better, even now in these times, waiting times of 4-5 days for an answer is really long. And I had to wait for answers during normal times 2-3 days and got a standard answer that was not related to my question. Very frustrating.

Pros

Setting up Webinars is easy and good structured, Webinars running mostly smooth, Functionality during the Webinar (chat, injections, etc) are great.

Cons

One feature we are missing the most is a better integration with Kartra as well as Zapier. We would highly need a feature to add Registration on the one or other way from outside. We have ask for this feature several times, but seems there is NO progress on that.
As we have several memberships on Kartra, we like to be able to sign up persons to Webinars directly with automations from Kartra. This is a really big point for us.

Narendra Kumar
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/8/2022

Get more & more features that actually drive you towards your end goal

I was into the E-learning industry 2 years ago and we believe Webinars are the ones that help us improve our brand presence and also allow us in building the sales funnel for us, however, it is not an easy task to go live every day, we need a platform to do it on behalf of us and webinarjam is the right solution for us, we can stream 2 webinars parallel without even people knowing it. it is something that amazes us and we follow it regularly.

Pros

Running a live webinar without you being on the live is a pretty good feature from webinarjam. you can record a video and you can create a scenario like a live and stream it. access to the live chat based on your need, sometimes especially in live sessions you don't want a negative comment or negative feedback on your product or service etc. you can keep moderate those type of comments and as well as you can hide them from other users.

Not only these there are lot of features that will actually help you in building the reputation that you are looking for with this webinarjam.

Cons

The chat delete option, Yes, Webinarjam don't had a feature to delete all the chat at once in the dashboard, you need to delete one by one which is a time taking process. However, remaining features are pretty good ones.

Response from Genesis Digital

Thank you for sharing your positive experience with WebinarJam! We're glad to hear that you find the platform helpful for running live webinars and managing chat interactions effectively. We'll take note of your feedback regarding the chat delete option for future improvements.

Replied 15/2/2024
Verified Reviewer
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 3/5/2019

WebinarJam: Makes Webinars Easy and Profitable

Pros

We run multiple webinars a month as a way of outlining our product solutions to prospective new customers. These webinars deliver a consistent flow of sales for our business. WebinarJam is integral to us doing this.

WebinarJam simplifies all of the set up and running of webinars so we can just focus on the content and delivery. It integrates with all of our tracking and mailing list systems. Makes it super easy to prepare sales webinars with pre-defined "buy buttons" etc.

And we can interact with clients in real time chat during the call, answering any questions / dealing with objections as they arise.

WebinarJam automates all of the registration, confirmation and reminder notifications and can even handle replay pages.

You can configure the webinar in "express mode" which is super quick to get up and running - or you can dive into the "full configuration" mode which gives you total control over every conceivable option.

I particularly love how it integrates with ClickFunnels so we can build custom registration pages - and how it tags people in our email CRM so we know who attended / didn't attend / showed up late and/or stayed engaged throughout the webinar, so we can customise their followup.

It also integrates with Zapier - which opens up plenty of options for other integration. A very versatile tool.

Cons

One frustrating thing about WebinarJam - is really the flip side of such a powerful platform... - there are so MANY options, that at times it can be hard to figure where to find what you need.

And the UI feels a little dated. There are times when a modern UX would be super helpful - for example, type-ahead searching in an unordered drop-down list containing hundreds of options is pretty much standard these days - but in WebinarJam, you have to scroll all the way through the list to find what you want. Hopefully this will be addressed in time.

Verified Reviewer
  • Industry: Internet
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
3
Ease of Use
5
Customer Support
0

5
Reviewed on 3/10/2018

Okay webinar software

Overall WebinarJam was a decent software, if a bit overpriced. But it worked well for what I needed and for that I must give them credit. In my opinion, there are other products on the market that can give you what you need at a better price point.

Pros

I used WebinarJam for about 3 years when I first launched my website. Someone whose site I admired recommended them, so I signed up. At the time I was using Google Hangouts and their solution (an overlay over Google Hangouts) was a perfect fit. It gave me analytics for my Hangout and I could track who attended and who signed up but didn't show.

Cons

My least favorite part of the software was the price. I always thought I was paying far too much for what I was receiving. And when YouTube Live became a thing I jumped ship and haven't looked back. The person who recommended WebinarJam still uses the software. I don't get the appeal.

Verified Reviewer
  • Industry: E-Learning
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
4
Customer Support
3

4
Reviewed on 15/4/2022

Prime Tool for Webinars

Good Tool with various useful features and very convenient to use.

Pros

It has a pool of features like Screen share, run a poll/voting, Upload slides, online Chat, replay option and we can also play videos.

Cons

The latency was not good when and User interface is quite moderate and would be great if they improve it further.

Verified Reviewer
  • Industry: Human Resources
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/6/2020

Easy! Affordable!

I plan on using WebinarJam for three things: (1) marketing for customers for [SENSITIVE CONTENT HIDDEN]. [SENSITIVE CONTENT HIDDEN] is connects job seekers with a sharp, well-trained, highly effective personal recruiter to work with the jobseeker step-by step to get them employed. This is nothing like straight out of the box "career coaching" and it is not help with "resumes" (although it includes that) or some random job seeking program. It's having a PRIVATE RECRUITER working for the job seeker. Sourcing jobs that might be right for the job seeker. Networking on behalf of the job seeker. Guiding the job seeker in a successful salary negotiation. (2) delivering instruction to [SENSITIVE CONTENT HIDDEN] clients. (3) creating marketing webinars for my clients to promote themselves.

Pros

I found it easy to use and how amazing my webinar looked -- not just the actually webinar but all the ancillary materials look very high-end, well beyond my skills in creation of marketing materials .

Cons

Trying to think of something really -- but I like everything so far; setting up a webinar is easy. Doing it, is easy. And the tracking of information on participants is easy as well.

Evelyn
Evelyn
  • Industry: Media Production
  • Company size: 2–10 Employees
  • Used for 6-12 months
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
5
Customer Support
4

5
Reviewed on 16/8/2021

Great webinar option

I'm more a user than an administrator but I've seen people preparing for a webinar event and this is the one thats much more complete, secure and easy to use so our guest can login quickly

Pros

Is great for webinars to attract new subscribers and sale prospects. Is great that it's structure covers all the communication needs for a semi live or live events

Cons

The cost is a bit high I would not say is affordable but it's a great investment for a medium company to do events and be recognized

Graeme
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
3

5
Reviewed on 9/4/2020

One of our success tools

Reliable, easy to set up, set-and-forget. It's a winner for us.

Pros

Webinarjam has taken the 'fear' out of live presentations. Fear of not getting registrants, fear of tech failure, fear of not getting results. And converting those to Everwebinar has been our secret sales converter.

Cons

Support needs work. We struggled to get a few things right on the new platform. The integration with Infusionsoft is not as deep as it should be (we couldn't see all our tags - it was throttled). We had to get creative on our side to try keep it all working - things got desperate as the switch deadline loomed and no word from support.
Would also like to be able to export the chat. That seems like a no-brainer when creating multiple niched/segmented webinars.

Sue
Sue
  • Industry: Professional Training & Coaching
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 9/4/2020

reliable webinar platform!

As a professional speaker and trainer, using this virtual platform has allowed me to offer my expertise across the country. Yes, there are other platforms available but when I offer my own WebinarJam link, I think it shows the level that I offer is higher than the common ones.

Pros

I choose this platform based on recommendations from those who know techy stuff and I am so glad I learned how to use it myself. Yes, it took some effort and attention to learn it but I didn't need to buy any fancy microphones or cameras, everything was included from the comfort of my own laptop!

Cons

The only thing I still haven't mastered is increasing my definition - picture quality could be better and I am not sure how to make that happen. But it is definitely good enough and certainly shows power points well.

Brock
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 20/5/2022

Great Webinar Choice for Small to Mid Size Companies

This is a great product and I would happily recommend it to others and use it again as our Webinar needs grow.

Pros

It was inexpensive, quick to install, and we learned the basics very quickly. We had no problem getting the software to do everything we needed and we even (reasonably quickly) integrated it to work with other software packages we were using.

Cons

Honestly, there there was very little about WebinarJam that we didn't like. The software did everything we needed it to.

Ian R.
Ian R.
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Functionality
2
Ease of Use
3
Customer Support
0

3
Reviewed on 15/2/2019

Everwebinar Review

Pros

Ability to put prior webinar content on professional platform for people to access (other than youtube).

Cons

Some features are deceptive to simulate real webinar and real chat (we don't use those), the analytics are extremely limited and don't produce an output file.

Fagun
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 11/10/2017

Never let us go live on time...so many issues...support is the worst part.. Nothing

Cons

There are no pros..they even delete the client phone numbers from data after client login using different device..and this thing is happening from last 6 months

they are not able to solve it..they do not support multi time zone

their tracking is false...it shows me that in my 3 hours webinar someone entered at 2 hour 55 min and stayed for 5 hours 30 min. I mean how is that even possible?
I have contacted them regarding this and they always said they can not do anything about that.
no proper integration with youtube live..so can't go live ..happened 3 times. no proper support.

they always try to avoid you..when you place two webinars back to back...second webinar always shows that it is already completed.

yesterday I attended vooplayer webinar and the same thing happened with them too...it is very much clear they just want your money..once you pay to them they never care

and if you are thinking about their own new platform..never think about it..it is, even more, worse..we have used it and it does not allow us to even edit their landing pages properly

so my opinion never ever buy it

Lone
  • Industry: Alternative Medicine
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 9/4/2020

Easy and good qualtity

Its just Super!

Pros

Webjam is very easy to use. You do not need high qualification in any specific tecnical questions.
Webjam is a great tool when you need to teach online.

Cons

After the last update, the quality is much better.
We just need to be able to charges a larger numbers of contacts. This is the only discomfort we expirience.

Verified Reviewer
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
0

4
Reviewed on 15/2/2019

I like it

Would recommend for your business. Great if you want to ensure you have a smooth recording and such

Pros

I like the integration between webinar jam and ever webinar. we use them to be able to host and repeat webinars frequently.

Cons

can be clunky and if you have paid webinars I have had issues when someone did not get the information with the link i cannot recreate without paying again .

Georgios
  • Industry: Maritime
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

4
Reviewed on 15/2/2024

WebinarJam review

My experience by using WebinarJam is very positive until now.
A colleague of me suggest me to use it.
A very useful program that have space for improvement in order to become even better.
If you are looking for a program for meetings or to share educational material through live web seminars then WebinarJam is the correct option for you.

Pros

Nice experience on video meetings.
Very friendly in use, simple interface.
I enjoy also my mobile experience, a very useful app.

Cons

Poor customer support.
The real chat feauture is not working properly.
I face some difficulties on the screen sharing,big delay and not clear picture.

Response from Genesis Digital

Thank you for sharing your positive experience! We're upgrading our chat feature to enhance user experience and expect it to be live soon. Your feedback is valuable, and we're committed to continual improvement. We appreciate your recommendation and look forward to serving you better in the future.

Replied 24/4/2024
Verified Reviewer
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
1
Functionality
4
Ease of Use
4
Customer Support
0

3
Reviewed on 24/8/2024

Seemed promising but not as reliable as others

Pros

I found WebinarJam easy to set up, and the functionalities when it worked seem promising for running webinars.

Cons

Compared to other tools you can use for webinars, I found WebinarJam expensive. There were also issues of my audience hearing me. Whilst it appeared to be promising I had to switch to another more reliable tool.

Response from Genesis Digital

Thank you for your feedback! We're glad you found WebinarJam easy to set up. We're sorry to hear you experienced audio issues, as that’s definitely not how we intend the platform to work. We’d love to understand more about what happened and assist in resolving any problems. If you’re open to it, please reach out so we can help ensure a smoother experience moving forward.

Replied 27/8/2024
Sam
  • Industry: Outsourcing/Offshoring
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/11/2023

Fantastic video conferencing

Pros

WebinarJam is really an excellent software for organising video conferences and webinar

Cons

No, I haven't faced any inconveniences so far.

Response from Genesis Digital

Thank you for taking the time to leave a positive review. We are thankful to be your go-to webinar service and help you reach more customers.

Replied 5/12/2023
Lindsey
  • Industry: Arts & Crafts
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 4/1/2025

Great platform for webinar management

I’ve used WebinarJam quite a few times for managing my webinars and I’m really happy with it.

Pros

I love the ability to easily create landing pages and funnels to easily generate registrations.

Cons

There’s a lot of steps to complete at first but once you do it, it gets easier.

Response from Genesis Digital

Thank you for your thoughtful review! We're thrilled to hear that you're enjoying WebinarJam's features for creating landing pages and managing webinars. Your feedback means a lot to us!

Replied 7/1/2025
Verified Reviewer
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Monthly for 1+ year
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 25/11/2023

Something other than the typical video conference software.

The quality and features overall are all good.

Pros

Webinar Jams Picks up Where You Left Off if Disconnected.

I was pleased to see a new feature added to this product. It picked up where I left off when my internet disconnected. It now supports additional devices.

Cons

I couldn't see how long a video was by clicking or looking at it, so I often watched longer videos without knowing how much time was left.

Response from Genesis Digital

Thank you for your insightful feedback. We are delighted to hear that you appreciate WebinarJam's reliability, even with internet disruptions. We are always updating our platform to make it as powerful as possible, and your opinion matters!

Replied 5/12/2023
Alexander
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Monthly for Free Trial
  • Review Source
Value for Money
1
Functionality
2
Ease of Use
3
Customer Support
1

1
Reviewed on 18/12/2024

Stay away from this company

Horrible. I can't use the software and won't get a refund.

Pros

Nothing special I can't find on other CRMs for either free or a very low price.

Cons

The fact that they didn't allow me to cancel and get a refund, or at least a partial refund.

Response from Genesis Digital

I'm sorry to hear about your experience. I want to clarify that we do have a 30-day refund policy, and if you’re within that window, we would be happy to help with a refund. Please contact our support team directly, and they’ll assist you in resolving this. Thank you!

Replied 2/1/2025
Zohar
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
1
Functionality
2
Ease of Use
1
Customer Support
1

2
Reviewed on 25/9/2023

Worst webinar platform EVER!!! and expensive!!!

Cons

No option to import list of registrant, very complicated registration form

Response from Genesis Digital

Hello Zohar, Thank you for sharing your feedback with us. We're sorry to hear about your experience, and we truly appreciate your honesty. We are committed to making improvements that align with the needs of our users. If you have any specific suggestions or further details you'd like to share, please feel free to reach out to our support team at [email protected]. We appreciate your patience and the opportunity to better serve you.

Replied 12/12/2023
Paula
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 30/6/2023

WebinarJam Review

The option to run pre - recorded Webinar 24/7 is great for saving time.

Pros

What I liked most about WebinarJam was the great integrations and how easy it is to use the app, great tools.

Cons

What I liked least about WebinarJam was that their are to many advertisements while using the the app.

Response from Genesis Digital

Thank you for your feedback. We're pleased to clarify that there are no advertisements within the WebinarJam app. We strive to provide a seamless and distraction-free experience for our users. If you have any further questions or concerns, please don't hesitate to reach out.

Replied 13/2/2024
Ambar
Ambar
  • Industry: Oil & Energy
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/3/2023

Webinars with many features to share information through the screen.

We constantly use it to conduct webinars, the usage characteristics are very good, we benefit much more than with similar software, WebinarJam allows us to integrate a large number of people to maintain stable communications, we can record webinars to have a backup, it is a system very good that we have been able to take advantage of when communicating with colleagues and clients from anywhere with the help of WebinarJam.

Pros

It is a software that has many functionalities, webinars are very easy to carry out, we can share information when we communicate, we can create surveys, send messages, we unify a large number of participants, the audio and image are of good quality, it is perfect for integrate it to many departments, the user interface is very intuitive.

Cons

On some occasions the communication is interrupted, but it is a problem with the internet connection, they are not WebinarJam problems.

Response from Genesis Digital

Thank you for highlighting the ease of use and extensive features of WebinarJam. We appreciate your understanding regarding occasional interruptions, often attributed to internet connection issues rather than the platform itself. Thank you for being a loyal customer!

Replied 13/2/2024
Debbie
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 31/1/2023

Webinar Jam from a Person who is not techie

Ineffective communication and interaction during webinars.Inefficient organization and management of webinar events.Limited accessibility and flexibility for attendees.BenefitsImproves communication and interaction during the webinar.Streamlines the overall organization and management of the event.Increases accessibility and flexibility for attendees.Solved Problems:

Pros

Offers two-way audio and video, screen sharing, and live chat capabilities for effective communication and interaction.Enables mobile access, allowing attendees to join the webinar from their mobile devices.Streamlines event management with features such as real-time chat and file sharing.Offers presentation streaming for seamless delivery of presentation materials.

Cons

Potential technical limitations and the need for good quality audio and video equipment, reliable network connection.May require investment in technology and training for effective use.

Response from Genesis Digital

Thank you for your feedback on Webinar Jam. We're glad to hear it's improved communication and organization for you. Your input serves as a driving force that enables us to consistently improve our platform. Ensuring our customers' satisfaction is our top priority, which is why we genuinely pay attention, value, and act upon your feedback. Thank you!

Replied 15/2/2024
Trish
  • Industry: Alternative Medicine
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 2/2/2023

Webinar Option that Delivers Automated Experience

I would recommend. It was a good option and looked great from the consumer / user side. Allowed us to drive attendance and user flow much easier than having to physically be on the webinars ourselves. Overall happy with it.

Pros

Software has great features that allow for “live” looking webinars. Was a great option for my company to use to run frequent webinars without having to be on the webinar. We used pre recorded videos. Follow up features and reminders worked well. Overall I was pleased with the software.

Cons

The set up was a bit complicated. Had to get my agency to help figure out the technical end so that it worked correctly.

Response from Genesis Digital

Hello Trish,

Thank you for sharing your feedback and giving WebinarJam 4 stars! We're thrilled to hear that you love the feature that allows you to mimic a live webinar for your clients. Your experience with the setup and learning process is valuable feedback. We are committed to consistently creating positive experiences for customers like you, so you can continue doing what you do best and serve your clients in the best way possible!

Replied 12/2/2024
Geoffrey
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
3

4
Reviewed on 17/1/2022

Good enough tool for webinars

We're helping our customers to setup their webinars inside their own WJ account.
Basis are covered but it's not the cutting edge webinar tool it once was...
It's lacking a real challenger in the industry to help shake things up a bit.
Not much has evolved over the years, it's one of those SAAS where the dev team is so damn slow at implementing anything new or fix bugs...

Pros

I like the emphasis on the marketing tools around the core "presentation" feature set that enhance conversions. Most competitors have a very technical approach (like it's 4k broadcast or whatever...) which doesn't really help (or even hurt sometimes) sales.
It's flexible enough to allow an external 3rd party SMTP and/or ESP for emails and SMS reminders, which is a big plus to get to the primary inbox.
Recording of the webinar is automatic, you don't even have to think about it anymore.
They have an API to register attendees, which allows for a fully customized visitor flow.
The support is fast and friendly.
It will help with anything within their power.

Cons

It's made by marketers for marketers and you can feel that the dev team is not really active behind the scene. Product is being worked on until it reaches a "good enough" level. And then get some updates here and then when the competition catches up.

There are still annoying bugs :
- If you have a regular webinar schedule... Nobody can register for your next schedule while you're on air... Meaning your ads will send visitors to a non-functional landing page for as long as you're live.
- Sometimes, editing the day/time of your webinar room will result in you losing your audience. You're connecting to your live room but the email reminders will bring people to another "fanthom" room you can't access to.

The API is too limited. We can't for instance update or delete attendees. Or move them to a new webinar easily.

It's not as reliable as it's direct competitors (but that's in line with pricing so no surprise here).

Georg
Georg
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 10/4/2020

WebinarJam is the highlight among the webinar services you can get

It is very simple to set up a webinar, the process takes hardly a few minutes if you need it fast. You may also fully customize the sign up funnel and all reminders that go out to the attendees. No need to be a tech wizard to run it. Most sections are self-explanatory and if you get eventually stuck there are plenty templates and instructions you may consult to get it done. My team loves it and it is a no-brainer to present to large audiences.

Pros

Best feature I have not encountered with other providers: The PANIC button. If anything gets wrong, some function gets maybe frozen and you are stuck - The genius panic button creates a complete new session and automatically pulls in all attendees into the new room. No extra work needed. Saved our lives on several occasions, and we use Webinarjam more than once a day.

Cons

We are running our Webinars in German/English/Russian/Serbian/Croatian. Some translations into German are slightly incorrect, same goes for other languages than English. But that is no big issue.
Would be great if it would be possible if you screen share an application if it could share the sound of that app too. Otherwise, the video section utilizing YouTube works like a Swiss clock.

Alternatives Considered

Webex Suite, Zoom Workplace and Edudip

Reasons for Choosing WebinarJam

Pricing and no software to be installed. A lot of clients have a "no install" regulation.

Switched From

GoTo Webinar

Reasons for Switching to WebinarJam

Price, reliability and number of attendees. With WebinarJam we can host up to 5000 attendees for a good price.

Response from Genesis Digital

Thanks for your review! We're glad to hear WebinarJam has been easy to set up and customize and that it has met your needs for hosting multilingual webinars. Thank you for being a loyal customer! You are the reason we strive for excellence everyday.

Replied 14/3/2024
Yvonne
  • Industry: E-Learning
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
3
Customer Support
2

4
Reviewed on 16/11/2020

WebinarJam - why I chose it, what I like and what I'd love to change

At the beginning of this pandemic lockdown, I really wasn't sure that the training courses I offer would translate and work well in a webinar format. Yet they do! Over the past 8 months I've done 35 webinars or so, and it was a steep learning curve to begin with but now I'm not sure I ever want to go back to live events. Location isn't an issue - I've had people attending from the USA, Australia, South Africa, Malaysia and right across Europe. I work with parents of children who have disabilities, so there are no childcare issues either. The live workshops I'd been running had a very safe, supportive and cosy feel to them. Hugs in the room were common; people kept in touch afterwards with me and with each other, there was a warmth and a community feel that really was quite special. I didn't think it would be possible to recreate that ambience online. But somehow it's happened! We have about 10 times the number of people signing up to each webinar and with the chat log people reach out in support to each other all the way through. It's absolutely amazing that there is that closeness, that trust and that camaraderie when nobody actually meets at all.

Pros

The sound and picture quality is reliable, very few technical issues, easy to understand controls, responsive slide management, chat log very good, ease of exporting attendees and chat log lists on excel, easy to download replay video. Participants like knowing that they will not be heard or seen. I know that there is an option to include participants on camera and audio, but I haven't used it yet, and participants find that very reassuring

Cons

Three big issues. Every webinar I do I get several complaints from participants about the lack of a rewind or fast-forward function on the replay. The automated email software doesn't always included text changes I have made. The big issue with the automated email is that passwords aren't always obvious. Usually the only way people can find it is by clicking on the "thank you" link at the bottom. I'm also subscribing to Everwebinar but haven't been able to work out how to connect to woocommerce so I'm not using it, which is a real shame. Smaller issue - the admin of setting it up takes too long. And... the always on room is very difficult to use for what I'm doing with webinarjam because they are paid for password-protected events at set times. A feature to set passwords and to invite people to join for a scheduled time would be very useful.

Lisandro
Lisandro
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 18/10/2019

EverWebinar by WebinarJam is very easy to use and still running!

We have never actually used WebinarJam itself but the EverWebinar platform by WebinarJam and it's been awesome. Despite the lack of certain things we wish it had, it's easy to know what's happening with the webinars (we still have webinars running even though they have been there for years). Loving it after years of use.

Pros

The ease of use. Our team and I love the step by step process to put your evergreen webinar up (it's like they take you by hand). We love the video tutorials; there's one for almost every step, no matter how small it is! And they are very well done. Another thing we appreciate is the ability to set your evergreen webinar as it was a live webinar: dynamic attendees, messages that can appear at certain times, the automated product offer cards, etc.

Cons

Even though it is very easy to use and set up, the UI feels dated and it lacks some features the competition has: like a more robust tracking system that can help us know exactly where to improve our message in the funnel (although they seem to be improving on this). Also, we don't like it depends on Google Hangouts/Youtube (a video MUST be uploaded to another platform like YouTube and the URL pasted into the video source). Finally, another thing that annoyed us was when they updated it to version 2.0: we weren't notified and we had to move to the new version in a rush so our webinar won't stop running. I remember it was not that easy of a process and took us by surprise.

Alternatives Considered

WebinarNinja and Zoom Events and Webinars

Reasons for Choosing WebinarJam

GoToWebinar was robust but kind of complicated to set up and it was expensive. It was not a good value.

Switched From

GoTo Webinar

Reasons for Switching to WebinarJam

WebinarJam and Zoom were very limited with the CRM and email autoresponders integration. Also, the attendees' limits were really low. Actually, at the time a lot of the online marketers we know and respect were using WebinarJam over these alternatives so we didn't take that much time analyzing them.

Response from Genesis Digital

Thank you for sharing your experience with EverWebinar by WebinarJam! We're thrilled to hear that it's been serving your needs well over the years. Your feedback is valuable, and we're continually working on improving our platform to provide a more seamless experience. We appreciate your support and look forward to serving you even better in the future!

Replied 14/3/2024
Verified Reviewer
  • Industry: Media Production
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
2
Functionality
4
Ease of Use
5
Customer Support
2

5
Reviewed on 10/5/2022

WebinarJam is the best!

I really enjoy using WebinarJam and look forward to additional improvements in the Software.

Pros

The ability to insert video, and products right into the Broadcast.

Cons

Cons: 1.) Limit on hosts or guests you can have. Super important to be more competitive just look at Zoom. 2.) The PRICE, the price is too expensive. This needs to come down to reflect the current industry rates and to be more competitive. Being more expensive than other competitors in the industry is not a plus, and I feel it hurts getting WebinarJam in the hands of a larger customer base.

Alternatives Considered

GoTo Webinar

Reasons for Switching to WebinarJam

The ability to use WebinarJam to create a Broadcast studio-like environment to host my Webcast show.
Rafal
Rafal
  • Industry: Management Consulting
  • Company size: Self Employed
  • Used Monthly for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
0

5
Reviewed on 30/7/2022

Previously - outstanding, now - similar to competition

Few years ago WebinarJam was impressive platform thanks to "first mover advantage". A lot of features that you couldn't find anywhere else. But only way to organize webinars at that time was YouTube, ClickMeeting and some other, minor services.
Currently (after "Zoom" era) almost all apps for webinars offers similar features. WJ still have some extra features but it is not worth to pay extra if you can find similar apps now.
Anyway, it is still worth to consider if you plan to sell via webinars.

Pros

Here is what I like(d):
+ great mobile UX
+ evergreen webinars with "fake" participants option
+ a/b testing for registration pages
+ a lot of registration pages templates
+ participants segmentation and email editor
+ "automated" live offers to sell during live and evergreen webinars (CTA, images etc)
+ "push" emails after webinar (buy action)
+ super fast "reboot" mode if you are in troubles (ie. technical issues)

Cons

- impossible to stream from my website (embed)
- no google analytics integration (UTM tracking to compare traffic sources or build ads for segmented sources)
- automated webinars as a separate plan
- lack of other apps integration
- no simulcast (stream to FB/YT)
- lack of advanced templates design
- support is not always helpful (mostly they send links to QA pages)

Alternatives Considered

FreshMail, WebinarNinja, GetResponse, GoTo Webinar and EasyWebinar

Reasons for Choosing WebinarJam

Youtube does not support selling options or participants management.

Switched From

YouTube

Reasons for Switching to WebinarJam

Push emails after webinar and "Fake" participants option.

Response from Genesis Digital

Thank you for sharing your detailed feedback on WebinarJam. We appreciate your positive comments about its mobile UX, evergreen webinars, and automated selling features. We'll take note of your suggestions regarding streaming from websites, Google Analytics integration, and other app integrations for future enhancements.

Replied 15/2/2024
Valerie
  • Industry: Hospital & Health Care
  • Company size: Self Employed
  • Used Monthly for 1+ year
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 5/2/2023

My Experience with WebinarJam

Pros

There's no wondering how it works. Easy to know where to put questions and comments. Everything essential is at a finger tip. And I was impressed that a survey could be sent through it.

Cons

I really didn't have any negative experience with it.

Response from Genesis Digital

Thank you for sharing your positive experience with WebinarJam! We're delighted that you found it user-friendly and were impressed with its features.

Replied 13/2/2024
Jack
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 4/6/2020

Early Review

Very good.
There are a couple tweaks - the main being this issue surrounding emails as we are struggling to track who is definitely receiving email and not turning up vs who are never getting the emails. On free webinars people rarely tell us but when its paid we are getting numerous (at least say 20-30%) saying they never received anything. This is our main sticking point that we can see becoming a larger issue over time as we, hopefully, continue to grow.

Pros

1. UI-- is great, simple to navigate and works really nicely.
2. lots of features that work really well in practise.
3. the actual webinar rooms and quality of signal with ability to use multimedia smoothly on my side for users to watch is amazing.
4. chat, handouts, polls-- all really fabulous
5. replay etc is excellent feature

Cons

1. Emails- we are having some issues with engagement on some of our tutorials. When I test the sign up process it ALWAYS works. But we are having issues with multiple users telling us they are not receiving emails prior to the webinar. This is affecting both the number who turn up to our lives but when we use paid for webinars there are quite a number telling us they never get the emails (not in junk/spam etc). The issue here is we have no way to track when emails bounce back from the individuals email server. Our only option is a short video we put on our website to tell people to contact us if they do not get an email within the first 30 minutes after signing up.

2. Certificates- I use another method currently but as we grow this would be an amazing feature. Your system already utilises the shortcodes for emails. If there was a way to be able to provide certificates that are personalised that would be a great feature that would be worth spending more money on for our business. Currently I do this manually on the desktop with mailmerge in excel/powerpoint to create pdfs and then send them from an SMTP client.

3 . Templates-- it would be really helpful if the profile were expanded to include ALL your defaults for webinars that automatically are present whenever you create a new webinar i.e. your logo within the emails, the body of the email you normally write, the replica replay and how long it will be present, all the editing of any registration forms etc.

Alternatives Considered

Zoom Events and Webinars

Reasons for Switching to WebinarJam

for many reasons. The interface looks a lot nicer, its more user friendly, I actually think it runs smoother, no need to download an app/client- which many people would not do as it adds that extra step.
Toni
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
5
Customer Support
1

2
Reviewed on 24/11/2020

Easy to use but bad streaming quality destroys everything

WebinarJam is a good webinar tool but it lacks the most important thing in a webinar. A good streaming quality for the viewer. We have noe had severeal webinar and the customers are pleased with the webinar tool itself but everybody is complaining about the streaming qaulity.

Pros

WebinarJam is fairly easy to use and has both sales and marketing functionality within. A big plus for the ability to create different landingpages. It is easy to create several automated replies to registrants that goes out based upon your chosen settings.
The software is easy for other to learn and the user inerface is easy to understand.

Cons

The resolution on live webinars are not good at all. In order to get any good quality on the live streaming, you have to use 720p or 1280x720 in screen resolution. This does not cope well with many of our software and our clients have complained a lot on this when participating on the live webinar.

A feature that is lacking is the ability to fast forward/back when watching replay using their own tool. This means that we have to download the webinar and place it on a different webpage and use other movieplayers. When they provide with an on demand functionality, the least I expect is the ability to jump to sections in the webinar.

There are only one person that can enter the admin tool and create webinars. You are only allowed to have one admin user. When the plan is to have several webinars and many may be at the same time, we have to have the option to have several admins that can create webinars.

The live screen itself is filled up with empty space that reduces the size of the shared screen. When showing functionality in a software, we need the whole screen so that the viewers can see everything in correct size and not minimized.

The support is only by email, and they very often answers generic answers although the questions are specified. There is little understanding of the problem and just on resolution it took many emails back and forward before I could get a proper answer.

Alternatives Considered

WebinarNinja, Zoom Events and Webinars and Livestorm

Reasons for Choosing WebinarJam

Because WebinarJam promised HD Quality and the price was good.

Switched From

GoTo Webinar

Reasons for Switching to WebinarJam

With promised HD quality, nice price and many participants within packages, we decided that WebinarJam met our needs for webinars.
WENDY
  • Industry: Professional Training & Coaching
  • Company size: 2–10 Employees
  • Used Monthly for 1-5 months
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
3
Customer Support
4

3
Reviewed on 15/1/2021

Good but Can be Better

Overall, we have a love hate relationship with Webinarjam.
We do not expect a perfect webinar software but we do hope there would be better enhancement as the pricing and quality should reach a certain balance.

Pros

During the pandemic, this software came to us like God-sent from heaven. At the beginning of the pandemic lockdown, my company depended heavily on the use of Facebook Live to conduct free webinars.
Not until we came across this by recommendation from our marketing consultant, it was a total life changing experience.

One of the best things this software provide is that you can customize your own landing page!

We are a small startup company and we are still trying to get ourselves familiar with all webinar platforms.

And yet, WebinarJam offers a great way to build your own landing page seamlessly. It is easy, beautiful and direct to use.

You do not need a graphic designer to help you with the designs as they have a variety of templates for you to choose from.

I think it is a life-saver as I am not a creative person in designing and their templates are just easy to use.

Also, I love the fact that Webinarjam offers a real time chat feature, polls, ability to mark the "QUESTION" for speakers to pay attention to and also the show of the QR scan for participants to register.

Cons

The installation of Pixels can be a bit confusing. As each webinar being conducted means you have to reinstall the script to your connected site. It will be a hassle as we are using Wix and the installation of pixels from Webinarjam to Facebook and Wix can be a bit confusing.

But they do provide the ease of splitting the leads so that you get to know the data of your registrants who have registered, attended or left the webinar.

Moreover, I dislike the fact that not all mobile models are able to access to our registration forms which created some confusion for them causing us to lose of registrant numbers.

The streaming ability might not be up to the par as well. As we tried to stream our webinar through Webinarjam and Facebook, and yet we found out that the resolution from Webinarjam is way more pixelated and therefore we had to direct all our participants to our Facebook Group instead.

Customer support is good but if they could faster respond to us would be even better as submitting a ticket might take a day or two to receive a feedback. Hopefully, there would be a 24hour support window for customers.

Alternatives Considered

Zoom Workplace

Reasons for Choosing WebinarJam

Demios streaming ability can be limited.

Reasons for Switching to WebinarJam

Because it was recommended by our marketing consultant

Response from Genesis Digital

Thanks for sharing your experience with WebinarJam! We're thrilled to hear it's been a game-changer for your company. We've made significant improvements based on your feedback and hope you'll consider giving WebinarJam another try!

Replied 14/3/2024
Richard
  • Industry: Sports
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
3
Customer Support
4

4
Reviewed on 25/1/2021

Looking for the perfect solution

All in all, it offers most of the functions you can are looking for or can be found in competitor tools, but at a better cost. We have already renewed it from last year, so we are happy with the tools and our desires to optimize are really just to simplify it even further.

Pros

We like the ability to have several presenters work together remotely (incl. multiple presenter windows etc.) and the ability to setup several elements prior to the sessions like polls, offers, surveys. Also the chat and the "bigger audience" interactions work well. The video and transmission quality so far has always been good and customers seem to have a very intuitive and simple interaction as we haven't had any complaints about it yet.

Cons

We would love to have a more fluid switch between video and presentation. E.g. right after the video completes it should jump back directly to the presentation screen. We would also love the ability for the "request to speak" function to not require the attendee to become a presenter. It would also be great if a survey could be triggered directly after the session ends to enable the survey to be conducted by attendees then instead of requiring to send an email.
Also the registration should enable the option "add to calender" to put it on peoples agendas. The setup of the webinar could be simplified by a guide through and not individual selections of every screen and text.

Reasons for Choosing WebinarJam

Added functionality / Lower cost

Switched From

GoTo Meeting

Reasons for Switching to WebinarJam

We felt the system was more stable and better suitable for bigger audiences. If we only had smaller audiences with more audio interactions required we likely would have gone for one of the web "meeting" tools
Kristine
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
5
Customer Support
1

4
Reviewed on 28/9/2020

It's Good, but...

WebinarJam has been okay overall. I rarely have technical issues, but some of the cons are BIG issues for me and have our company researching new platforms. We've had to add a second account to overcome some of these problems, and now we are looking at a third which has prompted our look for a platform that can meet our needs.

Pros

WebinarJam is easy to use from an attendee perspective. The pre-formatted landing pages are fantastic. The pricing is very affordable. I like that you can share handouts with attendees during the presentation.

Cons

There are multiple things that I dislike. Tech support is slow when you experience an issue and timeliness when you have issues with a webinar is extremely important. I don't like that I don't have the option to allow late attendees on WebinarJam like I do for EverWebinar - which creates a host of problems when you work with doctors who often run late due to patients. My attendees don't have the ability to fast forward or rewind the recordings which means I have the additional step of downloading the recording and then uploading the recording to YouTube. I really dislike the 30 minute wait between webinars, which is a scheduling nightmare in an of itself. When I originally signed up for WJ there were no limits to the number of attendees and now there are... which stinks. I'd also love the ability to add more registration options, not just name, phone, email...

Alternatives Considered

Livestorm

Reasons for Choosing WebinarJam

The price and unlimited attendees.

Reasons for Switching to WebinarJam

Price and unlimited attendees
Noel
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
4
Customer Support
1

3
Reviewed on 10/4/2020

Good Software but Support Needs to Improve

When the platform is working smoothly (like the Older Versions) it's a great way to sell products via webinars.

The New Version is still very buggy so it's a challenge to use at the moment but hopefully overtime it can catch up and be as solid as the Older Versions.

Pros

It's a good "All in One" type of software for running webinars and covers all the basics well.

Cons

I've been with EverWebinar since the very first version and have since moved onto the 2 new platforms they have developed and am now using the new platform.

Unfortunately several months after using the new platform I am still finding and reporting new bugs to Support.

They used to be very quick to reply but nowadays it takes 5-7 days to hear back from them so tickets are open for many weeks.

Sometimes they fix bugs but often I am told the issue is on my side which is very frustrating since the Older Version of the platform worked like a dream and all the bugs only appeared in the New Version.

So as much as I like the EverWebinar Team the Customer Support is really lacking at times and that's reflected in a lower recommendation/score that I would normally give them but I have to be honest here.

Also, you can Request Features but some very important ones that received tons of votes from other users going back 2-3 years were never put on the Roadmap so I would like to see them listen to their existing customers more when it comes to what new features to add.

Lawerence
  • Industry: Management Consulting
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
2
Functionality
4
Ease of Use
3
Customer Support
0

2
Reviewed on 26/9/2020

Does the job but the lag for real time streaming is brutal

The experience has been good so far but with a few tweaks it could have been amazing. For example: when the presenter starts the Webinar software, there is NO indication how to start the webinar itself. Initially you will think it is started. If you have not watched the vidoe training, you will eventually guess that the red icon at the top right hand side (just off center) of the screen needs to be selected and it will turn green. It is small and not intuitive. Being able to record a Presntation and then playing that in an interactive webinar would allow a single person the chance to manage a full webinar as well. They could record the presentation and manage the control panel and audiance questions via chat during the replay of the presenation. This would limit what the webinar could do to engage the audiance (like a real-time survey would not be feasable until the end) but sometimes a 10-15 minute presentation would be enough anyway.

Pros

Great set of features
Price includes most everything you need to design, announce, and run a webinar
Allows for the posting of recorded webinars
Allows for surveys during webinar
Can push product offerings during webinar
Generally the product is easy to use with only minor things that can be easily fixed to make it a better UX.

Cons

It takes practice to use smoothly
Starting it up the first time is not intuitive
There is a lag between the presenter and the attendees that is a minimum of 15 seconds and almost as long as a minute in some cases. There does not seem to be anything we can do about this lag and no logical reason for it other than the software itself. We are still learning the tool and know the lag might be bandwidth issues at the attendees' work locations but it appears to be consistant and we are not sure why.

Response from Genesis Digital

We appreciate your detailed feedback and apologize for the lag you've experienced during real-time streaming. We've taken note of your concerns and are actively working on improving the streaming experience to minimize any delays. Additionally, we're enhancing our user interface to make it more intuitive for first-time users. Thank you for your patience and understanding as we strive to make WebinarJam an even better platform for you.

Replied 7/5/2024
276 reviews

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