--- description: Review of Properly Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Properly | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Service Work Order Software](/directory/1544/work-order/software) > [Properly](/software/48233/properly) # Properly Canonical: https://www.softwareadvice.ie/software/48233/properly Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/48233/properly?page=2) > Properly is a cloud-based field service solution that helps homeshare owners, vacation rental hosts and property managers to manage housekeeping. Properly provides users with a booking system that includes a synchronized calendar to manage staff and schedule cleaning jobs. Visual checklists help users to communicate tasks to staff, and also allow staff to document property condition. Cleaners can report problems related to damages and low supplies, send verification photos and receive feedback in real time. Properly also offers a notification system that sends users text, email or push notifications when jobs are booked or updated. Users can generate custom reports and share access to listings and job requests. The solution integrates with listing platforms such as Airbnb and HomeAway, Channel Managers, PMS, iCal and Amazon Echo. Services are offered on a monthly subscription basis that includes support via email, live chat and online helpdesk. > > Verdict: Rated **4.7/5** by 45 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 45 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Properly - **Location**: San Francisco, US - **Founded**: 2015 ## Commercial Context - **Starting Price**: US$5.40 - **Pricing model**: Per Feature (Free version available) (Free Trial) - **Pricing Details**: BASIC: free with up to 2 jobs sent per month ADVANCED: $6/property/month (paid monthly) with unlimited jobs sent per month ($5.40/property/month when billed annually) PRO: $10/property/month (paid monthly) with unlimited jobs sent per month, reports, and onboarding support ($9/property/month when billed annually) PROPERTY MANAGER: unlimited jobs sent per month plus unlimited multi-user account, a dedicated success manager, and more. Contact Properly for pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - API - Billing & Invoicing - Calendar Management - Checklists - Contact Management - Customisable Reports - Data Synchronisation - Housekeeping Management - Job Scheduling - Maintenance Scheduling - Monitoring - Real-Time Notifications - Real-Time Reporting - Scheduling - Task Management - Task Scheduling - Third-Party Integrations - Work Order Management ## Integrations (4 total) - BookingSync - Escapia - MyVR - Rentals United ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Service Work Order Software](https://www.softwareadvice.ie/directory/1544/work-order/software) ## Related Categories - [Service Work Order Software](https://www.softwareadvice.ie/directory/1544/work-order/software) - [Field Service Mobile Apps Software](https://www.softwareadvice.ie/directory/1875/mobile-app/software) - [Vacation Rental Software](https://www.softwareadvice.ie/directory/4545/vacation-rental/software) - [Field Service Management Software](https://www.softwareadvice.ie/directory/4540/field-service/software) ## Alternatives 1. 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Get Properly today, you Won’t Regret it." — 5.0/5 > **Verified Reviewer** | *2 March 2023* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: The most impactful features Properly offers definitely has to be their true to time notifications and updates on the jobs that are on going. This makes you feel much more at ease as you are being kept in the loop with these notifications. I personally really like the fact that Properly allows you to create your own checklist of jobs that are unique to each property. I feel that Properly really allows you to personalise the job with all the extra details to ensure that the communication between the administration team and the user are in harmony. Properly is extremely simple to use, with our company managing so many properties that require frequent cleaning. We simply do not have time for any system that is difficult to navigate and time consuming. > > **Cons**: Personally I feel that Properly should offer an in app messaging system addition between admin and users. The user is already using the Properly App during their job. If an issue did arise I feel as though it would be much simpler for all communication to be through the app. I also feel as though this would allow Properly to stand out from other platforms that are in the same market as them. > > The benefits of using Properly is that assigning jobs is much tidier and much easier to keep track of. Properly has definitely taken a massive weight off myself and my colleagues shoulders. As everything we need is right in front of us on our screens in terms of our jobs we have scheduled. When it comes around to paying our staff and organising wages, it is much more straight forward to note all of the timings Properly has recorded for us in regards to when jobs have started and ended. This platform has greatly improved our working day. We actually have more time to focus on other things, as the rota doesn’t take as much time or effort anymore.Thank you Properly\! Please keep up the good work. ----- ### "Overly Complicated, not professionally built" — 3.0/5 > **Verified Reviewer** | *16 February 2018* > > **Pros**: good syncing with airbnb, and picture and some details. Good to have listing and picture checklist, but still too complicated for owner or cleaner to check off everything, it delays the cleaning efficiency > > **Cons**: Overloaded with too many check in check out, should only be check out that is on the app. No calender, app crashes all the time, just not professionally built. Most importantly, too expensive for just small airbnb users, or even heavy users who has multiple listings, for that amount of money I would make my own app in India already ----- ### "Properly for housekeeping management" — 5.0/5 > **Simon** | *14 January 2022* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: The tool really is fantastic \& works on all OS. The implementation is super easy and the account manager you get takes care most of it for you. We started using Properly at 40 properties and were concerned about the bulk updates but again Properly took care of it all for us. Records a lot of data with minimal input from your team so there isn't huge training implementation and it doesn't add huge amounts of time onto their turnarounds. Another cool feature, anyone who cleans (sole traders etc.) can have the app and an account. So when you go to assign a clean to your internal team there is an option to view other local cleaners\! It gives their name and contact details, hourly rate etc. So if you are ever stuck you can open this up and see of there is someone else in the area who can help you out. > > **Cons**: Nothing that we dislike but to offer input. We stared using them at a time we were connected with a channel manager which did not implement fully (Kigo). However we moved to Hostaway at a similar time and they have a better integration, mainly it pulls through the guest information for example "2 guests x 2 nights" which we need for laundry count. Kigo did not have this feature. > > Excellent. The sales call was easy with no pressure at all \& our account manager was so hands on it made the whole thing very easy. We were up and running in two weeks which included implementing it to our internal team and third party companies. ----- ### "New Client Non PM based" — 4.0/5 > **Gordon** | *6 December 2018* | Hospitality | Recommendation rating: 3.0/10 > > **Pros**: The client (Owner) accountability, visibility to how their home looks after a cleaning service. The Client care is excellent. > > **Cons**: NO EXTRA FIELDS TO ADD ADMIN SPECIFIC INFO - we currently are having to use an excel spread sheet to track jobs to be able to invoice our clients. With no way to list an owners rate of service or a simple email capture we can no export to our accounting software. The lack of flexibility to schedule a staff member to a service. Sure we can put the job out there and it is a first come first gets the job. Though if we want to schedule to a particular crew members lifestyle, we have no way to simply do this. To in ability to schedule more than one person to a job. Instability of the app / the desktop platform. Over the past month we have had the app not respond to a service provider in the field, on WiFi no action of the app, it was black an just kept spooling the orange circle. 15 min to take and up load photo's? We were assured that a service provider could take picture outside of WiFi and once it hit an internet connect it would load up. The extra labour to achieve is not a highlight. Desktop, twice we have the whole site be none responsive, where we have had to wait a few hours to be able to have line of site, quite the challenge when trying to run a business. Connecting Accounts: AirBnB connection: The secure risk that is asked in the 'how to' connect an account. - If we where a Property Management - you bet we would have that info - As a cleaning service, it has been a big hurdle for our clients to allow us that info. -iCal is a mess, the time it take to sync > > Currently we are seriously only a client due to the amazing customer service Our Account Reps has been excellent, in trying to support the team in getting fix's work around to the challenges we have been facing. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/48233/properly?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/48233/properly) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data