ChiroFusion

Pros

I love that it is cloud based and that I can access the software on any device. It also means that it is always being updated with new features to make practice easier. Any time I've had a question, the customer services has been fantastic about getting back to me the same day. Even when I submit a question at the end of the day, when they should be home, somebody usually replies back. Once the first visit is in, it's pretty easy to document each visit and enter appropriate charges.

Cons

It's a monthly cost forever. It's the same as paying for maintenance support in some of the other EHR software out there, but it's an expense that I will have forever. I'd like a few more statistical reports, but these are things that can be added in the future with the updates.

Pros

Workflow of the entire system, soap notes are easy to create and sign.

Cons

Ability to create fast narrative reports.

Alternatives Considered

Reasons for Choosing ChiroFusion

Switched From

Reasons for Switching to ChiroFusion

Pros

Nothing the worst experience ever. Data disappears! Customer support is non-existent.

Cons

Lack of customer support. You can’t reach a human. Everything is automated and they don’t return calls.

Pros

The staff is always quick to respond to questions and the need to correct problems (mistakes on our end). The software is easy to use, I can enter my notes in real time. This makes the day run smoothly.

Cons

Small issues with the software such as the inability to reuse email per patient .

Pros

Ease of use, different customizable settings, help pages are wonderful.

Cons

Staff complains at time about having to do a lot of clicking in order to get to desired areas. This has gotten much better over time though.

Pros

This software is so easy to learn and use, truly user friendly!! The Support Team at ChiroFusion is fantastic as well, easy to talk to and very responsive. They are very personable! I like that I can access the software remotely from anywhere!! I don't have to be at the office to get work done or check on payments. Also, it is so inexpensive when compared to other software options that have similar features/options - you get more for your buck with ChiroFusion.

Cons

I honestly can't come up with an answer to this question.

Alternatives Considered

Reasons for Choosing ChiroFusion

Reasons for Switching to ChiroFusion

Pros

ChiroFusion offers a collection of all necessary functions bundled together in one program with seamless transition from one function to the next.

Cons

The need for OfficeAlly as well threw me off and was overwhelming at first.

Pros

Simplicity in scheduling and note taking.

Cons

Can't have a schedule up while using other chirofusion features simultaneously.

Alternatives Considered

Reasons for Switching to ChiroFusion

Pros

That their customer service is very efficient.

Cons

There is not much to unlike, I know that there are a few changes that are happening with the system. I just hope that some of the options that users have submitted can be incorporated into the system.

Pros

The chiro analysis part of the soap notes is intuitive and makes charting smooth

Cons

Lack of ability to pull reports like number of soaps providers have signed during a given week, etc

Pros

Awesome billing system and integrations

Cons

Patient searching function, more customization with schedule features. Fees schedules should be attached per patient not per insurance company.

Alternatives Considered

Reasons for Choosing ChiroFusion

Switched From

Reasons for Switching to ChiroFusion

Pros

1. Value
2. Gui is pleasant, but needs personalized features for placing buttons and themes.

Cons

1. Login is redundant with TOS checkbox.
2. No way of saving templates
3. No way of duplicating dates of service
4. No customized features to change themes out button placement
5. Patient search is terribly limited.... Please adopt practice fusion input method for patient search.
6. Icd10 search could improve. I use Google first then import code into CF.

Pros

The support team is superb. I mean superb. They work very hard, and hopefully they are fully appreciated for what they are doing for our profession. They have vast amounts of appreciation from this office.

The billing module is also superb. When using Medisoft in the past, which has been a mainstay for many years, the accounting was never fully spot on (no doubt a reflection of how we were using it). This system, however, will allow you to keep track of every single transaction, posting, write off and payment. Patient payments are kept in our system as unapplied credits until the claim comes back, at which point we will adjust the line items, apply patient responsibility, and close the claim. Bang. Done.

****For your medicare patients, make sure that you go through the write offs carefully. One of our big insurers will assign a non covered status to exams, extremities, etc., and the system will automatically follow suit. You will have to manually assign these responsibilities to the patient when posting the EOB. If I can learn this, you can learn this.****

Posting of the remits is as painless as it can possibly be. The integration with Office Ally is superb, and you do not even need an account with them. You will communicate with Office Ally only when setting up your insurance companies for EOB / ERA / EDI, and that's it. If they do not accept a claim, you better figure out why (they will generally tell you), so you can correct and resubmit it.

Cons

This is a newish product. They are still working on it, and there are quirks. It took us a while to learn them. Do not hit the enter key in the payment entry screen, or it tanks the whole affair. From what I can see, they are working diligently to get through these issues, and they do listen.

Note and a claim in 30 seconds is perhaps a stretch. If you are going to be collecting, applying, and accounting for a copayment or deductible payment, that is 15 seconds right there. There is a fair amount of clicking just to enter a payment, and it will not recall anything from previous visits. If you are interested in keeping track of relevent changes in your patient's picture from one visit to the next, it will take you a short while to document this as well. It does pull through information from the last visit, and makes it very easy however.

Some of the screens are a bit disjointed. The software does not have the polish that it will in a year or so, but it does it's job very well, and is perfect for smaller to mid sized practices. Not convinced it is a high volume practice solution, but if that is you, then have someone running around with a laptop behind you, and you will be all set.

Couple of friday mornings, no service. Updates to the servers, etc, which is great. Growing pains, which, given what we are getting, for a very reasonable price........not the end of the world.

***You cannot have multiple unsigned notes open on a patient***

Pros

I like that the software is relatively easy to use. Once you get to know the flow, its pretty easy. I love that it is web based, so I can access it from anywhere. The overall look of the pages are very good and clear.

I have written support a few times as I was trying to figure things out and they always respond super quick and have been very helpful. I also love that your help section has tons of information on it.

So far very happy with the software.

Cons

I have a few things that are a little bothersome as i'm learning to use the app that I would love to change, but are not deal breakers. hoping that in time as updates go out these things will get changed.

I don't like how some pages you need to save before you click to the next, while other pages save automatically. I find that if im in a hurry I will put in all my findings and compete the longest form of a encounter and click the next tab forgetting that that page in particular needs to be saved manually.

I wish I had more flexibility with the text message reminders to change what gets sent out. I also would love if the online intakes would work with cell phones, as about half of my patients try to open the email on their phone and then give up when it doesn't work.

I also have occasional issues where either the site times out, or the connection gets bogged down and things freeze up on me, but this hasn't been too bad yet.

my last complaint is I wish the scheduling area was a little more clear. Depending on how you click the name will either bring up that appointment or send you the patients profile, which is a huge pain if you click it wrong. If there was a icon or something that told you were or how to click on the name it would be helpful

Overall I do really like the software, there are just tweaks you have to learn and once you do its easy going, but having a busy week and learning the software at the same time got a little cumbersome.

Pros

The ease of using the billing and electronic claim submission. The patient dashboard is nice. The initial exam is fairly thorough and easy to go through.

Cons

I don't like the font size and how spread out the patient note is. I would like a soap note to be on one page when printed out. A new patient exam should fit on 1 to 1.5 pages. All the info included on an exam can fit on it. I don't like the extra explanation of every Ortho exam. Takes up too much space and causes extra pages for printing. Changing a CPT or diagnosis code is not an easy process in case you made a mistake and need to change it. Having to go back into the note to change a charge, then back to billing in a pain. The patient search function on the main page pops up the patient, but you cannot access that patient from the basic search. I need to enter a blank search to bring up the advanced search to get a patient up. A patient master list would be a nice option. I have an additional provider at my clinic and the additional fee was not advertised when I signed up, That is misleading when you say you can add as many users as needed, not mentioning additional fees for additional providers. I would like to be able to click on a patient on the schedule and open their note/info. A optional USB card scanner for credit card auto integration would be nice.

Pros

I love that it is cloud-based. I can check on appointments at home, change the schedule, work on a file. My office manager takes the phones with her on our day off and continues to schedule people from home. Also has a very user friendly interface very quick to do a patient soap notes after their visit with the upgrades of integrated

Cons

Not much for con!

Would be nice to have the report section a little more extensive, but I think that is in the works in a future upgrade.

Pros

-They are constantly changing portions of the system to improve functionality, workflow, and offer more variations to meet the needs of different offices.
-improved accuracy and speed of completion of notes for patients
-ability for users to request changes/upgrades to the system
-payment software integration
-can use with any secure internet connection (great for working from home or remote offices)

Cons

-the software is not ideal but is usable for a cash practice (ie. Intakes ask for insurance info and cannot be modified, billing software is improving)
-text message reminders (an add-on option) are unable to be customized/responded to (I believe this is still the case as this is the reason we have not subscribed to this feature
-billing reports are lacking in their capabilities

Cons

It was very cumbersome and lengthy to use. They makes you think you are getting everything included. They take your money, and then find out nothing is included. We quickly found out that this is not going to work (in less than a week) we contacted the customer rep and he was very unpleasant to work with and we did not get a dime refunded. I think it was about $ we were out for having access to their software for 6 days and never using it for a single patient, and using only one training. We have a Chiropractic assistant that has used Chirofusion and one other software company. She was completely blown away at how inferior this product is in so many ways to her other software experiences, and it took over twice as long for input and notes. My advise is stay away from Chirofusion. There is a reason there is not a free trial. It takes way to long to enter in SOAP notes and to enter patient data. They make it sound like it is no problem transfering patient data, just send it to them and they will take care of it. Once you pay for the software to start, then they let you know what they charge to do this and that most practices do all of the transferring of data themselves. We used it for less than a week and realized it is a waste of time and money, and of course they will not refund a dime.

Pros

How it looks and its initial simplicity of the SOAP

Cons

Very clunky. Often needs to be refreshed. Poor and inaccurate reports. Too many clicks. Having to hop from one screen to another to enter financial data and the system crashing. Text reminders still get sent if you cancel or reschedule and appointment. Cant see the big picture on the calendar for future visits. Costs way more than $99 a month and requires a lot of your time.

Pros

Easy to use. Easy to learn (at least for doctors), a bit more difficult for front office (billing, etc)
Web based, no need to store info in your computer. Access anywhere.
Quick response from support team when you have questions.
Built in credit card plug in. Ability to do recurring charges for plans if that's what you do.

Cons

-Inability to add/edit things you want, such as, adding an ortho exam if they don't have it.
-Lack of feature request implementation: if you want something added to it, not likely going to happen.
-Expensive when you have multiple doctors. If you have a doc in your practice coming in 1 or 2xweek, you still have to pay the full price to be able to bill under them.
-Apparently, inability to export all your patients data (med history) with a click of a button if you want to leave. You have to click on each pt and export data individually. Imagine if you have 2K+ patients, exporting one by one!
-Only good for chiros, no acupuncture built in format. (though you can type your own and paste into forms)
-No built in PI report format.
-No built in addendum format.

Pros

Reasonable cost, ability to both click documentation fields or write out description, possible add-on text reminders, recreation of new note from previous note, patient care plans that track remaining visits, easily usable outcome assessment

Cons

Occasionally patient's names appear on the schedule when they don't have an appointment, billing doesn't generate a statement for every person with a balance due, walk out receipts are too complex, cannot look up patients by phone number, cannot generate a prescription for PT or X-rays.

Pros

Ease of use, exceptional support, low costs, every feature a chiropractor may need is integrated and automated. Once a patient is set up you can go from entering SOAP noted to filing a claim in under 3 minutes; we've timed it!

Cons

Nothing really because if you ever have a problem support is very responsive and if you have a suggestion and they like it ChiroFusion will integrate it usually within a month.

Pros

I love how easy and quick it is to complete soap notes. I really enjoy the save draft feature to remind me of what notes I still need to work on. The schedule will also display which soap notes have been completed, also reminding me which notes are complete and incomplete. I like how exams and soap notes are customizable. My favorite part of all is the cloud based software, Mac and Windows friendly, and all your files are accessible on any device with internet connection.

Cons

The schedule is not customizable when it comes to time intervals, which means the intervals are set at 10 minutes making it difficult for staff to schedule appointments quickly. When scheduling a new patient, you must enter too much information before actually getting that patient onto the schedule. The billing tab is difficult to navigate. There is no section for "nickname", rather than just first and last name (even middle and suffix would be nice because we have several Sr./Jr. type patients). We often work remotely, so a mobile app is becoming necessary in today's day and age. We currently have to use a different software for scheduling because it is too difficult to use the CF scheduler on a mobile device. This creates more work later on because all of the patients have to then be transferred to the Chirofusion schedule before they arrive.

Pros

ChiroFusion is super user friendly. It's really streamlined so you don't have to click 100 times to get to the page your looking for. You can access patient info from any page your working on.

Cons

I really dislike how multiple patients can't use the same email.

Pros

Very easy to use; the ability to pick and choose features that you may or may not use and only pay for those you use.

Cons

Once in a while the billing area runs slowly

Pros

We have been using ChiroFusion in our clinic for 7 years. We have been extremely pleased with the functionality of this software, especially considering its very reasonable price point. We have seen no significant limitations with its documentation or billing components. With the little problems we have seen, that I am sure every software would have, the customer service department has always addressed any issue in a timely and effective manner. We plan on using this software into the indefinite future because of its solid performance and ease of use.

Cons

As stated above, we have seen no significant limitations with ChiroFusion.

Pros

the EHR portion is good and thats about it

Cons

1. The calendar is totally a disaster. If you use google calendar and dont think its great then use the one with chirofusion and you will run back. The ease of accessibility on google on your phone to see what your day looks like is paramount to a business. With chirofusion they tell you to go on your phone browser, go to the site, log in and then go to the calendar. For that reason alone this software sucks. Totally useless because it makes life so much harder.
If you have a biller then they will all tell you that the billing section, although it looks great on the demo, does not work well for them. They did whats comfortable for them and ignored what the billers really needed.
2. No phone app. at least if they had that with access to the calendar I wouldnt be here writing this review

Alternatives Considered

Reasons for Switching to ChiroFusion

Pros

The notes are really easy and that’s why I bought it and why we use it.

Cons

We haven’t used the billing side and I would like to if it had good tracking but frankly I’ve never even looked at it because I have a billing company.

Alternatives Considered

Reasons for Choosing ChiroFusion

Switched From

Reasons for Switching to ChiroFusion

Pros

It is pretty easy to use and navigate, chart notes look nice, patient progress is tracked well. Follow up SOAP notes are easy to modify from the previous.

Cons

Limited customizations and defaults. Too many clicks. On a new patient I almost always adjust Diversified, but every new patient I have to choose Diversified from the drop down menu for every area I manipulated on them. A default here would be nice. If I don't manipulate with Diversified and use activator I can just change that specific area away from the default of Diversified. That can be an additional 12-20 clicks in an initial exam that takes unnecessary time. You can't change/modify or add orthopedic tests. There are a few tests I utilize in different areas that I have to manually write out and I have to do that in the chiro analysis section because there is no place for a manual entry of an orthopedic test in the orthopedic tab. You cant copy one case to another. If a person changes insurances and you want to create a new case with their new insurance since the old insurance hasn't cleared yet you have to completely redo a soap note or exam note with the new case. You can't transfer or copy a note to a new case. There is a lot of redundancy in the billing area. When you sign a note you check to send it to billing, then you have to approve it in billing, then you have to print/send the claim all on different tabs/screens and this is all done so you can actually post the patients payment for that day to that charge so you can provide them with a detailed receipt. Yes you can put their payment as an UAC, but that isn't a specific receipt for an HSA or AFLAC. Scheduling i

Pros

I like that it is cloud based and I can access the software anywhere. If I want to call a patient in the evening I don't have to write their information down I can add a task into the software and open it on my computer at home after I have put my kids to bed. I like the layout of the software. It is very intuitive. I like that the developers are constantly working to improve the product.

Cons

Checking out a patient/charging their credit card requires getting completely out of whatever you are working on and the process is clunky to use the OpenEdge through Chirofusion.

Alternatives Considered

Reasons for Choosing ChiroFusion

Switched From

Reasons for Switching to ChiroFusion

Pros

I like that ChiroFusion is web-based. That way I don't have to maintain a server. In my last software, our computer working as the server crashed, and we were without an EHR for the day and lost data because of the frequency of backup. I can even log into ChiroFusion at a screening and look at my schedule and book appointments live. I like the option of text and email reminders, and the option for online scheduling for patients. The macros work pretty well. Billing is straightforward and easy to use. New update coming soon to make it even better.

Cons

Scheduling a new patient needs info and can take a few minutes. If a patient has been to another office with chirofusion, they can't use the same email address. A little sluggish at times waiting for billing reports.

Alternatives Considered

Reasons for Choosing ChiroFusion

Switched From

Reasons for Switching to ChiroFusion

Pros

The software can be set up with as much or as little as needed for your specific practice. You aren't forced into having expensive add-ons that you wouldn't use. As a single practitioner this was what I needed where other companies made you pay for a "system" no matter the size of the clinic which had many pieces that aren't always needed.

Cons

The only issue I've had while using the software over the past year and a half has been some slow processing but only in the billing portion of the software. It's all online so depending on your internet speed things may be faster or slower but since this issue only happens while switching screens in the billing portion it seems that is something that needs to be addressed and I know based on email communications from ChiroFusion that it is something that will be getting updated soon.

Alternatives Considered

Reasons for Choosing ChiroFusion

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Reasons for Switching to ChiroFusion

Pros

First off, I can't thank the folks at ChiroFusion enough for understanding how to make a simple, affordable and user friendly EHR. I’ve used numerous systems in the past and will say this software is in a league of its own. The software is web-based and can run on any platform including Windows and Mac. This flexibility is important for us as we use a mix of Mac and PCs in the office and work remotely from home at times. The workflow is intuitive and extremely easy to navigate for everyone in the office. We were up and running within a week with zero setup required on our end. The online scheduling feature with integrated intake forms has been a game changer for us. Our patients can schedule appointments with our office 24/7 from their mobile device and all paperwork can be completed online before the appointment. The reporting component produces detailed notes in under a minute that are clear and professional in appearance. The integrated clearinghouse also saves time and money. Claims can be uploaded to Office Ally at the end of the day with one click and claim status reports are provided within a few minutes. Our previous software required us to export our claim files from the system, then upload them to a clearinghouse that was charging us close to $120/month to submit claims. The last thing I want to mention is support. ChiroFusion's support team is always available and quick to get back to us whenever we have a question.

Cons

I'm truly happy and can’t really think of any cons at this time. The staff are always responsive to our requests for improvements and welcome our feedback. It would be great at some point in the future to include electronic eligibility verification in the insurance component of the software.

Pros

Billing is integrated which saves a ton of money compared to other programs. Visually appealing. Built for chiropractors.

Cons

Quite a few here:
* The schedule is very clunky feeling. Not the easiest to see what your week looks like. Doesn't allow for blocks for out of office etc. without making a fake patient which makes it more difficult to track stats. Adding a patient is also clunky. If a new patient calls, you go to the schedule, find a spot, add the new patient info, then it takes you to their file instead of the calendar where you then have to add the patient onto the time slot you originally clicked.
* If you are not a subluxation based doc, you have to deal with the fact that it is all over the chart. I would prefer the ability to put "restrictions" or "Segmental dysfunction" or anything alse.
* The chart flow is VERY inconsistent. Some pages require that you click save, others don't. When changing tabs, the program could easily auto save but it doesn't.
* Requires constant maintenance to chrome just so it doesn't lose data from click to click.
* Statements are a bit of a pain. It only allows you to print batches of 10 patients at a time. If you have a couple hundred patients, It would take a VERY long time.
* Definitely takes more than 30 seconds per note.

Pros

pre- loaded objective tests and measurements, easy look up icd10 and cpt coding, ability to customize templates for common conditions, cloud storage and security.

Cons

some charts drop to inactive too quickly so they do not show up in the initial search field.

Alternatives Considered

Reasons for Choosing ChiroFusion

Reasons for Switching to ChiroFusion

Pros

Great software for solo practice, very user friendly and cloud based which makes it user friendly. The options to integrate are all great but ofcourse they do add up in cost.

Cons

By far the worst customer service when it comes technical issues. For the last 6 months, we have had 8 incidents where the online scheduler had stopped working. In most cases it was resolved immediately but on two ocassionas it was down for almost 3 days which meant none of our patients could schedule an appointment and we had no clue it was down. When asking what was the issue, they respond with "we will investigate and get back to you" and they never do. Trying to speak with someone is impossible. They will not speal with you over the phone unless you pay $15 one time to just speak with someone.

Alternatives Considered

Pros

ChiroFusion's method of documentation is by far the easiest and most thorough of any Chiropractic software on the market. The thoroughness and explanation of care is excellent for both patients and insurance carriers. The best part about ChiroFusion is the ease of use by the doctor and staff to document care provided and the ability to capture and bill for all services provided. ChiroFusion makes it easy to justify patient care plans.

Cons

Click boxes could be made more sensitive. Having to be exactly on the boxes sweet spot in some areas slows down the documentation and use, but it is only in certain areas.

Pros

I like the intuitiveness of the software, it all goes left to right, save at every interval. SOAP notes are easy to produce following the initial visit

Cons

Toggling between scheduling and documentation/billing could be a bit more seamless. It's irritating to put a new patient in the schedule and by the time you've entered all the required info, you've forgotten what time and date you were putting them on the schedule for.

Alternatives Considered

Reasons for Choosing ChiroFusion

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Reasons for Switching to ChiroFusion

Pros

The product is streamlined, straight foward, practical and easy to use. We see about 800+ patients a month and it could easily handle double that.

Cons

Nothing major, few small changes would make quality of life better but they listen to recommendations and update the program accordingly

Alternatives Considered

Reasons for Choosing ChiroFusion

Reasons for Switching to ChiroFusion

Pros

I really like the ease of use and the training that has been provided. If there is something that I don't understand, they have plenty of videos online to rewatch. I haven't fully integrated into ChiroFusion, but it will make my life so much easier. Between the SOAP notes and the billing, this is by far the best software I have used.

Cons

None as of now. So far ChiroFusion is everything that I have been looking for, and it costs less than half of most software out there.

Alternatives Considered

Reasons for Choosing ChiroFusion

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Reasons for Switching to ChiroFusion

Pros

EHR is simple to use, intuitive and quick to learn. Able to bring in macros for commonly used statements. Support is awesome and will respond by phone within 45 min of request. Billing is easy as the procedures are automatically added.

Cons

Would like to see the reports section expanded. Was advised that this is in the works and will be part of the next update.

Alternatives Considered

Reasons for Choosing ChiroFusion

Switched From

Reasons for Switching to ChiroFusion

Pros

Server based system. Decent customer service.

Cons

Not enough reports or customizable reports. The integration for the credit card payment system has a lot of issues that could be addressed.

Pros

I how easy it is to use and the quick response to any concerns or questions h

Cons

I have no complaints with chiro fusion and the service they provide

Alternatives Considered

Reasons for Switching to ChiroFusion

Pros

Overall, I'm very happy with the system. Our office has used 3 other chiropractic EHR software systems over the past 16 years and taken countless of demos. Although none of these systems have been perfect, I feel that Chirofusion was the best of the bunch and has served us well over the years. The software's interface is simple yet efficient, and simplifies many common office procedures which keeps our staff happy. I also like that the clearinghouse is actually integrated into the software and offered at no additional cost. This makes billing and claims management much easier for my billing staff as there is no need to upload claims to an external clearinghouse. One of the things we love most about this company is their support system. They are literally available anytime you need them including late evenings and even weekends. Melinda and Bonnie have been a huge help and are always pleasant when we call with questions. I highly recommend Chirofusion to anyone looking for a great chiropractic office software.

Cons

It would be nice to be able to remove some of the features that we don't use to simplify a few of the screens. I would also like to someday in the future see online scheduling enabled.

Pros

ChiroFusion is very straight-forward and has great features that will help us run a smooth practice. The onboard training is very in-depth and helpful so you are ready to go!

Cons

My least liked thing is that there is not current function to allow patients to update their subjective when checking in on the tablet.

Alternatives Considered

Switched From

Pros

The honest pricing structure and the ease of use. Training is easy. Billing is easy. Set up is easy. Couldn't be happier.

Cons

This company takes improvement requests and gives you an opportunity to vote. The most demanded fixes are done in short time.

Alternatives Considered

Reasons for Choosing ChiroFusion

Switched From

Reasons for Switching to ChiroFusion

Pros

Since 2002 as a CA for a chiropractor and now as a DC myself, who has owned three clinics in my decade career, I have experienced and used a dozen or more chiropractic EHRs.
ChiroFusion is the best!
I love the scheduling, being able to see if a SOAP has been completed from the schedule view, the text and email reminders for patient appointments, the ease of use with extra charges for any cash services or products, customization of write offs aka adjustments to a positive or negative for any reason needed, claims and refiling are a breeze, patient reporting is simple yet inclusive to any reports you may need.
The patient dashboard is perfect - shows patient picture, and any images such as, X-Rays, etc can be uploaded as a jpg and shown on dashboard - great tool for ROFs.
SOAPs are the best and quickest I've ever seen! Love the task manager!
I could not be more pleased with this software, so much so that after switching to ChiroFusion back in March 2017 for my own clinic, I also recommended all my fellow DCs do the same!
The on-board training was the icing on the cake - hands down BEST I've been through!
Help Desk is awesome for any training as you go, and available real time, all the time, by one click from your ChiroFusion screen without having to call, set appointment or go to an outside site. Of course, it's cloud based which is imperative and if you aren't using cloud based EHR you need to! I am a forever ChiroFusion fan! Thank you! Amy Cox, DC

Pros

As the office manager, a software that has the ability to keep me on task with billing and scheduling is of the utmost value. This is what I love most about ChiroFusion! The software is extremely easy to use and the training provided to help you get there is top notch.

Cons

If I had to express a concern it would be the inability for patients of the same family to share a common family email account. The team took this feature request to heart and hopefully it will be something we see in the future. Other than that, we are very happy!

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Reasons for Switching to ChiroFusion

Pros

I've been using ChiroFusion since 2018. The program is very easy to use. Any issues that arise are cleared up quickly by watching a short tutorial video in their extensive help library or a simple email to the support team. It's a basic program, easy to learn, easy to use.

Cons

It takes many steps to revert a check if an insurance company retracts money or the posting is incorrect. The patient ledger requested by many patients at year end is extremely confusing and not user friendly. Patients have no need to see a complete history of how one visit was paid. It needs to be simpler.

Pros

I love the ease of use! It's so simple and intuitive to use that I am confident when I hire employees I won't spend more than maybe a day teaching them the ins and outs. The accessibility is also amazing. It's great being able to access your schedule from your phone when you're out and about!

Cons

There are times when the billing side of the software freezes up and becomes unresponsive, but generally this issue gets resolved within minutes.

Alternatives Considered

Reasons for Switching to ChiroFusion