Docebo

Pros

Docebo has a lot of features (too many to count) out of the box. We currently use Learn LMS with Discover, Coach & Share, and Extended Enterprise. We are excited to start utilizing all the great features as we continue our journey with our clients (who are the main users of the platform). Also love being part of the community to hear about product updates and taking part of the focus groups when testing new features/products.

Cons

While Docebo has some amazing features, I would say the reporting functionality of Learn LMS needs an overhaul. I know that there are add-ons for reporting but haveing said that, I still think the reports could be more than just a data dump into Excel. The onboarding process was less than helpful, instead of helping us dive deep into our use case, it was a whole lot of information about features that we weren't going to use.

Pros

I love the user interface for learners and admins. It's very easy to navigate.

Cons

There are a few workflows that seem to require a few extra clicks, but I know they are working on streamlining these.

Pros

Docebo is forward-thinking and definitely has some good ideas in theory. It initially attracted our company based on its clean user interface and entry-level price point.

Cons

Their webinar integration functions caused massive headaches for our staff and users. Integrations would fail without warning, and Docebo support was never willing or able to help us find a permanent solution. Webinar failures caused a great deal of frustration among our users and discouraged repeated use.

Additionally, there are quite a few bugs in their user management and notification management admin features. Our staff spent a massive amount of time opening tech support tickets for these issues and trying to get them "elevated" in order that they may actually be addressed. While most issues were relatively small, added together they played a large role in killing our team's momentum.

Finally, the general intuitiveness of the admin menu and setup is below par. Numerous important functions are buried in sub-menus or require strange, unexplained box-checking. It doesn't help that their Knowledge Base only provides superficial introductions to these processes.

Pros

For our use case, we wanted a highly customizable platform that would enable us to create custom learning experiences around "moments that matter." This was simple to achieve within the Docebo platform due to the ability to segment users to provide them with targeted experiences, and the ease of use with designing pages and menus.

Cons

The only thing that feels like a miss is not having the ability to send a direct calendar invite automatically upon enrollment. Instead, you receive an enrollment notification with the option to download the calendar invite. We've had some confusion with learners, and attendance issues due to the extra step required to add learning to an external calendar.

Alternatives Considered

Reasons for Choosing Docebo

Switched From

Reasons for Switching to Docebo

Pros

Docebo is extremely easy to use in the back and front end. Our main driver in product selection was for a platform that was easy to use and customisable, Docebo ticked both of these boxes. We leverage the custom pages extensively to highlight our different training programmes. The administration is easy and clean to use with enough options for flexibility but no too many so that it becomes overly complicated.

Cons

There are some areas of the platform which are clearly older such as the user personal summary and the activities area. These areas lack some of the great features which are in other areas of the system, such as filtering and a clean user interface.

Alternatives Considered

Switched From