Docebo

Pros

It's a very user-friendly LMS that focuses on customizability and design. Unlike other learning management systems, Docebo gives you the tools to design pages, courses, and learning plans with the user in mind, allowing you to make engaging learning experiences rather than signing in to check off training in a 'system'.

Cons

The notification system, while very flexible and customizable, is a little hard to use when you get more than a few notifications. Keeping track of each one becomes a little difficult.

Alternatives Considered

Reasons for Switching to Docebo

Pros

With Docebo, our Education Services team can easily create and maintain a personalized learning experience for our customers. The user-friendly admin functions make it effortless to build our pages and update our courses. Additionally, onboarding new admins is a breeze, especially with excellent support resources like the Docebo Community, Knowledgebase, and University.

Cons

We have encountered difficulties in meeting our organization's requirements for managing certifications with Docebo. Specifically, we have needed support from our customer success manager regarding managing deadlines, renewing certifications, and archiving enrollments.

Alternatives Considered

Reasons for Choosing Docebo

Switched From

Reasons for Switching to Docebo

Pros

- Great API offering a lot of freedom to build many tools around Docebo and customize the experience within the platform. This is the strongest advantage of this platform and its true competitive advantage - Lot of options for personnalization within the platform - Good reporting - Very quick customer service

Cons

- Takes a while to learn and get comfortable with the tool - Some features seem abandonned by the product team with no plan to improve the experience - The product team needs to be more transparent with what's in store in the roadmap - UX is inconsistent

Pros

There are many different features and even if something is not built-in, you can usually find a good workaround for it. In the last couple of years, Docebo is more focused on improving existing functionalities which is a fantastic step into the right direction.

Cons

I do believe their customer support, although fast, is not of the best quality. I often found them not knowing enough about the platform.

Pros

We value Docebo’s user-friendly platform, which allows us to create tailored learning plans and centralize all our training materials in one convenient location.

Cons

Our wish list includes enhanced options for editing and searching sent newsletters, along with improvements to the mobile experience.

Pros

The modern interface and intuitive handling allow you to quickly learn new content. This saves time, which means the training effort can be optimized.

Cons

There are extensive customization options, but not all individual use cases can be implemented.

Pros

Docebo has amazing community features that support peer learning and training from multiple angles. The integration of channels, learning plans, and Docebo's Discover, Coach & Share functionality enables the creation of highly effective learning journeys.

Cons

The difficulty of making quick adjustments to the product (though understandable in a large company).

Pros

Intuitive, customizable, great customer support. Offers many useful functionalities

Cons

lacks some functionalities regarding doing things in batches

Pros

Configurability of the products allows us to pick and choose what features are available to our learners and how each feature is used

Cons

Reporting and Learning plan duplication are lacking

Pros

I like how they listen to what their clients need. They adapt, provide options, and allow their clients to get what they need.

Cons

If you get Docebo as a third party from a different provider, your options would have limitations as some features are not available, like when you directly get to Docebo

Pros

I love the way users, courses, lesson plans, and reporting are organized. I can generally configure the platform to do what I need to do regarding managing users and tracking course completions/scores. I also love how the dashboard and buttons can be customized. I was able to configure the look and feel of the platform to match our branding.

Cons

My least favorite aspect is the difficulty of trying to troubleshoot bugs in the system. We've had some tracking issues without Docebo Marketplace content that haven't been able to be resolved. When I have to ask IT for help, my requests are generally unresolved.

Alternatives Considered

Reasons for Choosing Docebo

Switched From

Reasons for Switching to Docebo

Pros

Gamification features, Learning plans, ease of use, Learning management, engagement, branding

Cons

Certificate template is really poor, setting up power users could be easier

Alternatives Considered

Reasons for Choosing Docebo

Switched From

Pros

Overall based on many different previously used LMSs, it's like night and day. Docebo is so much easier to use than anything. Just hired two new team members and they both after 1 week in Docebo cant believe how much easier it is than any other system.

Cons

Checklist feature needs to do much better with reporting and scheduling features.

Alternatives Considered

Reasons for Switching to Docebo

Pros

Docebo has a very clean and usable interface for both users and administrators, but lacks in some areas which appear to be easily achievable wins. There are great ways to categorize data, and the reporting functionality is very robust.

Cons

There are many constraints in Docebo that do not appear to have any purpose other than to degrade the experience and make it harder to use. It is a shame that these issues exist as they prevent Docebo from really reaching its full potential.

Pros

It's lightyears ahead of our former LMS, but as we grow into using more aspect of the platform, the pain points are more prominent.

Cons

lack of intuitive reporting (see above, cobble together various reports) and soft deadlines for LPs (IE we can't use days of validity on LPs for this reason). These are my two biggest pain points at the moment.

Pros

Mostly easy to set up and maintain. Easy to get our program managers up and running with creating their courses, maintaining them, and attending to users.

Cons

Inability to create course applications. More reporting options would be helpful.

Pros

Docebo shines with its wide array of learning tools and resources. The ability to customize learning paths for different users is a game-changer for me. It's streamlined the training process for my team, making it easier to track progress and engagement.

The platform is user-friendly. I found navigating through courses, creating content, and monitoring learner progress straightforward from the get-go. This ease of use has significantly reduced the time I spend on administrative tasks.

Cons

Integration Challenges: While Docebo offers integration capabilities, I've encountered some hurdles getting it to seamlessly connect with other tools we use. This has sometimes led to workflow inefficiencies and a need for workarounds.

Pros

I liked the Implementation team that I worked with, and I have loved my support team. They are very helpful and cheerful.

Cons

The appearance -- what you can do as a basic administrator to make the sign-in page look amazing is limited. You really need to hire outward to get it to feel like a beautiful "website".

Pros

Whether you have a small team or a global workforce, Docebo scales effortlessly. Its cloud-based infrastructure ensures seamless access, even for remote learners.

Cons

Docebo’s pricing can be like solving a tricky puzzle. You gotta know what you want to pick the right plan.

Pros

The ease of use, along with all the functions available.

Cons

IT help desk service could be faster when issues present themselves.

Pros

Docebo is an LMS that is very advanced and extremely user-friendly.

Cons

The reporting features have an opportunity, but a new one is coming in March for support.

Pros

What is most amazing about Docebo is the capability to customize the platform in terms of learning experience and overall training organization.

Cons

All the coins have two faces, the cons in Docebo are related to the pros: the strong customization capabilities make the platform administration complex, and it needs to have a high level of specific knowledge.

Pros

Ease of use for the learners and ease for admins. Loading content for course creation allows for many opportunities as well as structuring and assigning learning plans. We utilize implementation strategies for merging Workday, Teams, and SSO which makes life easier as we move to integrate our entire company enhancing employee development.

Cons

As a customer, understand you are creating your own platform (with guidance). If you are not tech savvy prepare to contract assistance from someone who does know the technical language. Docebo has an incredible team and they know what they are doing but they also need to know their audience and who needs extra hand-holding in the process.

Pros

Overall, I was very impressed with Docebo's content management system. It was easy to use, flexible, and integrated well with other learning management features. I highly recommend it to anyone looking for a powerful and user-friendly content management system.

Cons

There are a lot of features and options, and it can be overwhelming to know where to start. However, Docebo also provides excellent support, so I was able to get help when I needed it.

Pros

Good customer service, onboarding support

Cons

We need to make use of several additional services to get the most out of Docebo.

Pros

Docebo is a solid choice for a corporate LMS. Features currently meet most needs for running compliance and professional development learning programs, and a lot of the newest features/roadmap plans are ambitious and exciting. The development team listens to the needs/wants of the Docebo Community and introduces new features/advances quarterly, which is enough to make you feel like there is true progress but not so speedy as to be difficult to keep up with. Recent changes enabled batch unenrollment and archiving, which is really handy. The Docebo Community is a friendly place to get answers and workarounds, when needed. Customer Support has been decent and occasionally exceptionally good.

Cons

There are some significant drawbacks to the notifications feature but a new notifications engine is on the way next month, so I'm optimistic that some of the things I want to see will be coming or at least possible in the future. Not all entities can be duplicated (learning plans, etc.) which can be cumbersome. There is no real way to retire a course so everyone has some version of a workaround; that's not great.

Alternatives Considered

Reasons for Choosing Docebo

Switched From

Reasons for Switching to Docebo

Pros

ur team appreciates that there are meaningful enhancements to continually create a better admin and user experience, which is why we have added it to our long-term roadmap. I personally appreciate the admin support chat and email team.

Cons

the need to have an in-platform authoring tool that is robust, interactive, and has more options and tools. They just launched a version, but it is very basic. This would allow us to launch the platform globally, as other regions need in platform authoring. The other piece is that Docebo has a Salesforce-type technical approach, where they have premium partners that can assist with dev and API work.

Alternatives Considered

Reasons for Choosing Docebo

Switched From

Reasons for Switching to Docebo

Pros

The system itself matches almost all of my company's various L&D requirements. Both internally and externally. To top things off, the support from the account manager and their customer education team is superb.

Cons

Overall, the system is able to meet our requirements. That said, it would be nice if I can setup admin accounts that come with hands on support coming from the system. A full tutorial experience for other admins so that will handhold them while they're still new. This would lock or consistently/persistently produce pop ups while a main admin feels that the sub admin is still inexperienced.

Docebo was comprehensive in training me, but it seems that too many people do not know how to search for documentation on their own. Forcing such individuals to experience a super spoon-fed experience may be what's needed for some individuals.

Alternatives Considered

Reasons for Choosing Docebo

Reasons for Switching to Docebo

Pros

Docebo has been very helpful in standardizing our training for both our employees and customers, and making it possible to conduct a lot of training asynchronously, drastically increasing our reach and reducing the amount of time and travel spent by instructors.

Cons

Reporting, My Team features, gamification & eCommerce integrations

Alternatives Considered

Reasons for Choosing Docebo

Switched From

Reasons for Switching to Docebo

Pros

Options for customization, add on features such as Coach and Share, versatility for use cases, continuing to innovate new solutions for users

Cons

Legacy pages are very clunky and make the admin job tedious.

Pros

Our company needed to combine both external and internal training content from several LMS and merge into one central LMS. The ability to set up branches has allowed us to do that while still allowing customization and controlling the type of access needed for each departmental usage.

Cons

Reporting feature (as with all LMS I've come across) is still not robust enough in it's customization features. We still have to export raw data into another application to get the reports we need.

Pros

Outstanding support by implementation team, able to manage three distinct and separate training programs on one platform (Customer, Partner, Internal), Intuitive interface for Admins

Cons

Versioning of training material from Central Repository, Exam score history, learning plan functionality

Pros

he overall experience with the Docebo Learning Management System (LMS) has been outstanding. Docebo offers a robust and user-friendly platform that streamlines the process of creating, managing, and delivering training content.

One of the key strengths of Docebo is its intuitive interface, which makes it easy for administrators to upload course materials, track learner progress, and generate reports. The platform's customizable features allow for the creation of tailored learning paths and the incorporation of multimedia content, enhancing the overall learning experience.

Docebo provides a seamless and engaging learning environment from a learner's perspective. The platform is accessible across various devices, ensuring flexibility and convenience for users. Its interactive features, such as quizzes, surveys, and discussion forums, foster collaboration and knowledge sharing among learners.

Overall, Docebo stands out for its user-friendly interface, customization options, and interactive features, making it a valuable tool for organizations seeking to enhance their learning and development initiatives.

Cons

1. pricing, 2.customization limitations and 3. complexity

Alternatives Considered

Reasons for Choosing Docebo

Reasons for Switching to Docebo

Pros

I love that people are able to share their own content, our most popular content comes from people within the business and this platform is ideal for capturing and encouraging internal knowledge sharing. It is also really easy to customise for different viewing audiences.

Cons

I wish the formal (courses) and informal (user shared) learning content could interconnect more easily, it's not a deal breaker, but would mean I don't have to maintain two content libraries.

Alternatives Considered

Reasons for Switching to Docebo

Pros

I like how we are able to create a professional learning environment and brand it to match with our corporate look. We are able to manage a lot of content and categorize it so that each different type of learner can find what they need

Cons

Some operations are repetitive and require a lot of clicks because certain areas of the site are aging compared to others and haven't been streamlined as much.

Pros

As well as all the expected functionality you would get on an LMS, you have some useful and exciting additional features that make the difference. The ability to add observation checklists (work based activities) to a course to add practical application to a course. Very easy to set up and use Gamification, with rewards earned for a whole range of activities on the platform, plus contests and leaderboards. Also the Discover, Coach and Share expert moderated, channels to support community learning. These 3 features, plus the flexibility of configuration and how easy it is to change the look and feel to suit your needs. Very few fixed structures that you can't get away from.

Cons

Very little has caused issues. We have taken the platform bundled with content and didn't realise that we would have to import each item of content and then put it into a course shell to make it available to users. I had thought they would have direct access. This is cumbersome, and a bit time consuming, but about the only thing I have not been happy with.

Alternatives Considered

Reasons for Switching to Docebo

Pros

Docebo has a lot of features and flexibility. We have the Discover, Coach, and Share packages and Extended Enterprise (which allows up to 50 subdomains). We had a slow ramp-up time, but once we understood what was under the hood, we migrated all 70 clients over to the new system with over 5,000 pieces of content. 10 languages as well, which is another benefit that they offer, the language capability is great as we expand.

Cons

After working with Docebo for the last three years, I have to say I don't like that they like to charge for a la carte services, instead of including them in a larger package deal. This makes it harder to sell the services to our leadership team. Add-ons keep adding up $$$.

Pros

Docebo has a platform that we can grow into. They make updates that make the organization look good, as it keeps the learner view and/or experience fresh. The customer service aspect is very good - there is a chat & a knowledge library & community at your fingertips. And they have a system of upvoting ideas that the community may make.

Cons

When setting up your system, there are a lot of things to do. One of the frustrating things can be the number of clicks to create something.

Pros

Ease of use and overall functionality of the platform. The reporting is customizable so that those that need the information can receive it automatically every day, week, month or yearly.

Cons

Since we have over 2500 employees it did take some time to setup since we integrated this platform with our payroll system.

Alternatives Considered

Reasons for Choosing Docebo

Reasons for Switching to Docebo

Pros

I really like Docebo's interface and ease of use. Both admins and learners can navigate the platform with ease. Docebo's community offers great ideas that Docebo implements and that gives users even better functionalities.

Cons

the pages and menus areas could be easier to use. more gamification features.

Alternatives Considered

Reasons for Choosing Docebo

Switched From

Reasons for Switching to Docebo

Pros

What I like most about Docebo is that, after completing a lesson, you get to take an assessment that checks your understanding of what you’ve learned.

Cons

The user interface can be improved a bit more during the lesson, and the load time for scores can be better.

Pros

Docebo is an excellent learning platform with a simple to use interface. The way information is presented has been designed to promote effective and effortless learning. I have been using Docebo for all my educational training and find it incredibly easy to use.

Cons

Although the interface is user-friendly, it would be beneficial if all lessons were accessible from the main page once logged in.

Pros

The platform allows for flexibility in how we deliver the learning experience, it performs rather well without frequent bugs or crashes - stability is really important for us in the organization.

Cons

The cost could be lower, you need to invent workarounds for things that should be easily accessible, for some useful features you need to use the clunky API (downloading content off LMS)

Pros

How it helps to connect the team and provide knowledge all together and can access anytime you want to know about product.

Cons

There is no cons as everything is great and helpful

Pros

Overall love using Docebo! It is easily branded to your organization, has lots of availability with reporting, Docebo team members are extremely pleasant to work with, and the platform is generally pretty intuitive. We get lots of compliments on the look of the LMS. We appreciate the release item changes and the desire to remain competitive in the market with the features available.

Cons

The capabilities within content creation in courses and notifications. The basic HTML page is very challenging to work with and you don't receive the same modern/ aesthetically pleasing viewing experience that you do when using other 3rd party tools. The notification experience is very basic and doesn't allow for much customization or the ability to preview and play around with the notifications.

Pros

We experienced a seamless integration process with our existing systems, including Single Sign-On (SSO), which was a major advantage. The platform's user experience (UX) and user interface (UI) are exceptional, offering intuitive navigation and a user-friendly design. The support from the Docebo team during the kick-off phase was commendable; their technological expertise is clearly mirrored in their customer service and technical support. This combination of advanced technology and skilled personnel greatly enhanced our overall experience with the Docebo platform.

Cons

One area for improvement in the Docebo platform is the webinar registration process. It's not as straightforward as simply clicking a link, as you might with Teams or Zoom, which can be a bit cumbersome. Additionally, the platform could enhance its capabilities in tracking offline training and capturing offline data.

Pros

Docebo Learn is a intuitive LMS and easy to learn and manage while still being very customisable.There are plenty of plugins and additions to meet your organizational needs that complement the wide variety of options already included in the tool.The support structure is excellent with an easy to reach helpdesk and our direct customer contact is always easily available.

Cons

Ideas or suggestions for enhancement take a long time, if ever, to be realised.The helpdesk is sometimes too rigid in the requirements to resolve a case

Pros

- Once you understand the foundational elements of the LMS, it is easy to use.
- Features and settings for courses and learning plans are easy to navigate.
- Fantastic customer support on the technical side.
- Pretty good options and ability to create an optional course library for learners.
- Easy to build pages, courses, learning plans, catalogs, channels, etc.

Cons

- Lack of customization when it comes to different pages.
- Some items you would assume would be an included feature, but are not present.
- Requires some prior knowledge of API and SAML to make full use of the LMS.

Pros

The customization that allows me to make the platform look and behave how I want it. I don't mention any other features that are standard or expected from a learning platform because I don't have to worry about them. They are all there and ready to use in a clear and easy way.

Cons

The interface is inconsistent. The entire product feels like a continuous project, which obviously it is, in a way that's not always good. At moments you feel like you're time travelling to years past and working on an old interface.

Pros

Docebo presents the product information in a highly useful manner, which personally assists me in easily locating the related topics.

Cons

I've found nothing yet on Docebo to be hate or disliked by me.