---
description: Review of Twixor Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Twixor | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Platform as a Service (PaaS) Software](/directory/4661/paas/software) > [Twixor](/software/485351/Twixor-EnCaps)

# Twixor

Canonical: https://www.softwareadvice.ie/software/485351/Twixor-EnCaps

> Twixor EnCaps is a conversational AI platform that allows businesses to deliver app-like chat experiences over messaging channels. The platform enables users to build, customize, and automate customer journeys through a Rich Communication Service Message builder. This tool helps trigger transactional conversations.

The platform includes a drag-and-drop journey builder. This allows users to create interactive virtual assistants with API connectors and forms. These can be deployed as a Progressive Web App (PWA) journey. Twixor EnCaps also offers customizable templates and themes. This enables businesses to design message templates, pop-ups, forms, and the graphical user interface. This helps engage and attract new customers. Additionally, the platform provides in-depth analytical reports. This gives users complete access to user activities, preferences, and drop-out journeys. This information can help plan actionable strategies and optimize each journey.

Twixor EnCaps integrates with various business tools. These include CRM, employee engagement, project management, and real-time communication tools. The platform supports over 30 digital platforms. This allows businesses to automate interactions across multiple channels. This delivers superior customer experiences without requiring customers to download any app.
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Appiyo Technologies

## Commercial Context

- **Pricing model**: Per Feature
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: Arabic, Chinese, English, French, German, Hindi, Italian, Japanese, Korean, Spanish
- **Available Countries**: India

## Features

- AI Copilot
- AI/Machine Learning
- API
- Alerts/Escalation
- Alerts/Notifications
- Audio Capture
- Automated Responses
- Automatic Transcription
- Business Process Automation
- CRM
- Campaign Management
- Chat/Messaging
- Chatbot
- Cloud Computing
- Code-free Development
- Communication Management
- Customer Database
- Customer Engagement
- Customer Service Analytics
- Customer Support

## Support Options

- Email/Help Desk
- FAQs/Forum
- Phone Support

## Category

- [Platform as a Service (PaaS) Software](https://www.softwareadvice.ie/directory/4661/paas/software)

## Related Categories

- [Platform as a Service (PaaS) Software](https://www.softwareadvice.ie/directory/4661/paas/software)
- [Virtual Assistant Platforms](https://www.softwareadvice.ie/directory/4488/virtual-assistant/software)
- [Speech Recognition Software](https://www.softwareadvice.ie/directory/4139/speech-recognition/software)
- [Customer Communications Management Software](https://www.softwareadvice.ie/directory/4742/customer-communications-mngt/software)
- [Live Chat Software](https://www.softwareadvice.ie/directory/4569/live-chat/software)

## Alternatives

1. [Viber](https://www.softwareadvice.ie/software/146449/viber) — 4.4/5 (4058 reviews)
2. [Text Request](https://www.softwareadvice.ie/software/306855/text-request) — 4.6/5 (1193 reviews)
3. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1753 reviews)
4. [Wati](https://www.softwareadvice.ie/software/430256/wati) — 4.6/5 (202 reviews)
5. [Weave](https://www.softwareadvice.ie/software/158992/weave) — 4.3/5 (668 reviews)

## Reviews

### "Super efficient multichannel communciation software" — 5.0/5

> **jaya** | *15 October 2024* | Computer Software | Recommendation rating: 10.0/10
> 
> **Pros**: The feature we enjoyed working with is Twixor's hybrid agent assist module. QA testing can be tedious and complicated. Its just impossible for our AI-trained chatbots to rectify all our customers' concerns. Having a platform that can accurately categorise customer queries has been great for our ops process.
> 
> **Cons**: Pre-built templates catered for industries would be great. Pls bring in templates for QA testing workflows - so far we have been customising everything which has worked well for us, but moving forward, to save more time, would be good to have ready-to-use templates
> 
> Using twixor has been a good experience for us to rethink how we interact with clients during QA testing. We've been able to scale our testing comms to different platforms - on our website, on our application, and beyond. real-time tracking abilities have helpes us tweak and modify conversation flows based on our needs

-----

### "Twixor saved our communication efforts tremendously" — 5.0/5

> **Shreeti** | *10 October 2024* | Computer Software | Recommendation rating: 10.0/10
> 
> **Pros**: We really like Twixor's NLP capabilities, which has really helped us with simplifying tech jargons in QA testing communication. We build in-website and in-app chatbots to communicate with our customers easily. Even if our customers are not technically inclined, it has helped us in explaining complex technical schenarios in a way that they can easily grasp. Twixor integrates with almost any CRM and legacy system, so that was pretty smooth for us too.
> 
> **Cons**: twixor has plenty of analytics option, we'd love it if we can get it customised for QA-specific reporting, and including some QA metrics like defect density, test efficiency and more. it would be great if thats a possibility
> 
> Our QA testing tool is vast, and we get a multitude of queries everyday on our site, and on our SaaS product. Our support team was stretched thin with the number of tickets that were raised. Since implementing Twixor, we've seen a noticeable uptick in customer satisfaction, since queries are literally answered within a second. Our tech support team is now focusing on bigger, more important problems, and we'd love to explore the chance of incorporating more use cases with Twixor, in the future

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/485351/Twixor-EnCaps)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/485351-Twixor-EnCaps/> |
| en-AU | <https://www.softwareadvice.com.au/software/485351/Twixor-EnCaps> |
| en-GB | <https://www.softwareadvice.co.uk/software/485351/Twixor-EnCaps> |
| en-IE | <https://www.softwareadvice.ie/software/485351/Twixor-EnCaps> |
| en-NZ | <https://www.softwareadvice.co.nz/software/485351/Twixor-EnCaps> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"SoftwareAdvice Ireland","address":{"@type":"PostalAddress","addressLocality":"Dublin","addressRegion":"D","postalCode":"D02 NP94","streetAddress":"2 Park Place, 3rd Floor, Hatch St Dublin, D02 NP94 Ireland"},"description":"We've helped more than 500000 buyers to find the right software.","email":"info@softwareadvice.ie","url":"https://www.softwareadvice.ie/","logo":"https://dm-localsites-assets-prod.imgix.net/images/software_advice/logo-white-d2cfd05bdd863947d19a4d1b9567dde8.svg","@id":"https://www.softwareadvice.ie/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":[]},{"name":"Twixor","description":"Twixor EnCaps is a conversational AI platform that allows businesses to deliver app-like chat experiences over messaging channels. The platform enables users to build, customize, and automate customer journeys through a Rich Communication Service Message builder. This tool helps trigger transactional conversations.\n\nThe platform includes a drag-and-drop journey builder. This allows users to create interactive virtual assistants with API connectors and forms. These can be deployed as a Progressive Web App (PWA) journey. Twixor EnCaps also offers customizable templates and themes. This enables businesses to design message templates, pop-ups, forms, and the graphical user interface. This helps engage and attract new customers. Additionally, the platform provides in-depth analytical reports. This gives users complete access to user activities, preferences, and drop-out journeys. This information can help plan actionable strategies and optimize each journey.\n\nTwixor EnCaps integrates with various business tools. These include CRM, employee engagement, project management, and real-time communication tools. The platform supports over 30 digital platforms. This allows businesses to automate interactions across multiple channels. This delivers superior customer experiences without requiring customers to download any app.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/1a0bdc4c-633a-4cb5-85d7-abca52ddcf47.webp","url":"https://www.softwareadvice.ie/software/485351/Twixor-EnCaps","@id":"https://www.softwareadvice.ie/software/485351/Twixor-EnCaps#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":2},"operatingSystem":"Cloud, Windows on premise, Linux on premise"},{"@id":"https://www.softwareadvice.ie/software/485351/Twixor-EnCaps#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Platform as a Service (PaaS) Software","position":2,"item":"/directory/4661/paas/software","@type":"ListItem"},{"name":"Twixor","position":3,"item":"/software/485351/Twixor-EnCaps","@type":"ListItem"}]}]}
</script>