--- description: Review of PatientLink Online Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: PatientLink Online | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Remote Patient Monitoring Software](/directory/4596/remote-patient-monitoring/software) > [PatientLink Online](/software/488104/PatientLink-Online) # PatientLink Online Canonical: https://www.softwareadvice.ie/software/488104/PatientLink-Online Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/488104/PatientLink-Online?page=2) > PatientLink is an digital intake and patient engagement platform built to streamline the way healthcare organizations collect and manage patient information. Patients can update their demographics, insurance details, medical history, medications, and consent forms from any device. The platform supports customizable clinical forms such as ROS, health questionnaires, surveys, payments, and more, allowing each organization to tailor the intake process. PatientLink caters to every specialty, from primary care to subspecialties and helps create a streamlined, patient-centered experience. PatientLink transforms patient-entered information into structured data and delivers it directly into the provider’s EHR or practice management system. Administrative staff can track real-time submission status, verify responses, and manage patient flow through a central dashboard built for clinics. PatientLink offers multiple modes of completion, including online check-in, in-office tablets, kiosks, and provider-assisted entry. It supports payment collection, custom surveys, signature capture, and post-visit engagement tools that help strengthen patient communication. > > Verdict: Rated **4.9/5** by 13 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 13 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: PatientLink - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$1.00 - **Pricing model**: Per Feature (Free Trial) - **Target Audience**: 11–50, 51–200 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise) - **Supported Languages**: Arabic, English, Spanish, Ukrainian - **Available Countries**: United States ## Features - Activity Dashboard - Activity Tracking - Alerts/Notifications - Appointment Management - Confirmations/Reminders - Credit Card Processing - Customisable Branding - Customisable Forms - Customisable Reports - Dashboard - Data Import/Export - Document Management - Electronic Payments - Email Alerts - Email Marketing - Email Reminders - File Sharing - For Medical Purposes - HIPAA Compliant - Historical Reporting ## Integrations (6 total) - Athena - Greenway Practice Management - TouchWorks EHR - Veradigm EHR - Veradigm Practice Management - athenaOne ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [Remote Patient Monitoring Software](https://www.softwareadvice.ie/directory/4596/remote-patient-monitoring/software) ## Related Categories - [Remote Patient Monitoring Software](https://www.softwareadvice.ie/directory/4596/remote-patient-monitoring/software) - [Patient Management Software](https://www.softwareadvice.ie/directory/3489/patient-intake/software) - [Telemedicine Software](https://www.softwareadvice.ie/directory/4564/telemedicine/software) - [Appointment Scheduling Software](https://www.softwareadvice.ie/directory/4731/appointment-scheduling/software) ## Alternatives 1. [Carepatron](https://www.softwareadvice.ie/software/241061/care-patron) — 4.4/5 (858 reviews) 2. [Jane](https://www.softwareadvice.ie/software/86099/jane) — 4.8/5 (507 reviews) 3. [ClinicSense](https://www.softwareadvice.ie/software/395056/clinicsense) — 4.8/5 (653 reviews) 4. [Epic](https://www.softwareadvice.ie/software/3954/epiccare) — 4.4/5 (453 reviews) 5. [BestoSys](https://www.softwareadvice.ie/software/32077/bestosys) — 4.8/5 (293 reviews) ## Reviews ### "LPN; Enabling Services Director & EMR Super User" — 5.0/5 > **Donna** | *15 April 2026* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: The one thing I like most about PatientLink Online is the patient is able to update Demographics or Insurances along with the increasing amount of patient forms Prior to their appointment. This has saved staff time \& is much more efficient than the old days of paper forms. > > **Cons**: I don't know that I can come up with anything I like least about PatientLink Online. The ease of use for patients and staff is top of the line. > > The customer service is top notch\! The PatientLink team works quickly and tirelessly to address any concerns, take care of new issues we have that come up and is proactive with new options. I cannot say enough about the customer service that we have received\! ----- ### "Excellent Patient Link Experience" — 5.0/5 > **Mandy** | *15 February 2023* | Health, Wellness & Fitness | Recommendation rating: 9.0/10 > > **Pros**: There's multiple features about this product that I like. Patient management, along with patient screening questionnaires, pre-visit health history and past medical history documentation, immunization history / status. > > **Cons**: Additional cost when requesting additional PDF chart attachments. We need the ability to push patient reported immunization status's to the immunization records in the EHR. Ability to view chart attachment's as a PDF and not a 'TIFF' file. > > I have always had an excellent overall experience with patient link. \[sensitive content hidden\] have been awesome to work with. ----- ### "patient link online" — 4.0/5 > **Jennifer** | *11 May 2023* | Medical Practice | Recommendation rating: 6.0/10 > > **Pros**: Transfer of patient entered information into the EMR. Ease of check in process. > > **Cons**: Failure of patient entered information to be transferred to EMR. Often the patient will complete the lengthy check in process, only to find the information was not saved. > > Very frustrating in the beginning. Has gotten better with time. ----- ### "Patient communication" — 5.0/5 > **Hope** | *9 May 2023* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: Pre-registrationappointment reminders via email, sms, and voice option to generate mass communication with anyone > > **Cons**: Upload a document for mass communication; I wish there were a way to pull a report from PatientLink Dashboard.The payment feature turned off due to a slow process which caused a duplicate charge. ----- ### "PatientLink -thumbs up" — 5.0/5 > **Lynn** | *16 February 2023* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Two stand out features that set PatientLink apart from their competition:1- the ability for a patient to fill out a form electronically and the data entered by the patient can be imported into their electronic health record (EHR) as discrete data. This allows the staff to confirm the accuracy of the data imported with the patient without the staff having to manually enter the patients answers into the chart. 2-the ability to send a patient link document at point of care to the patients phone. Super helpful with a consent form that needs to be signed before the patient can be seen. From a web page the provider can select the form(s) they need the patient to fill out, email it directly to the patients personal email. The patient can easily open, sign and submit the form directly to their chart in the EHR. Patient appointment time is not delayed and the staff does not have the added task of scanning and indexing a paper consent into the patients chart. > > **Cons**: Any changes to a custom form have to be done by PatientLink. There is a cost associated with each change and how quickly the change can be made is dependent on PatientLink's current backlog , ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/488104/PatientLink-Online?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/488104/PatientLink-Online) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data