CallHub has a free version and offers a free trial. CallHub paid version starts at US$199.00/month.
Genesys Cloud CX
- Industry: Civic & Social Organization
- Company size: 201-500 Employees
- Used Daily for 2+ years
Excellent tool for Call Center and SMS messaging with strong CRM integration
CallHub has helped us solve a crucial need of being able to phone bank our members to inform them of key events and voting and election requirements. It was smooth to implement and has excellent integration with our membership database, allowing us to eliminate data silos and actively track response rates and needed follow-up in real time. And, it has been a very cost-effective solution as we could gauge our cost outlays before each campaign.
CallHub is a very flexible and easy to manage Call Center phone-banking tool that is focused on serving political and issue advocacy organizations.
The user interface is very intuitive - especially for callers, who can work remotely and make all calls entirely within a web browser. The experience of nearly 1600 remote volunteer was consistently positive.
Backend integration with CRM/Membership management platforms is extensive, including NationBuilder, SalesForce, Action Network, and others is extensive. CallHub also integrates with Zapier. Our implementation with NationBuilder allows for 2-way data flow and immediate database updates with selected Tags, Survey Responses, and Notes from calling activity allowing for direct post-call follow-up.
The CallHub platform can easily scale to large implementations and their Customer Care team has proven to be very responsive.
One of the best features is their no-cost sign-up and pay-as-you-go pricing model which makes it very easy to get started and see how well it works within your organization.
There were some initial issues with importing calling scripts, but regular improvements in the user interface and backend functionality by CallHub has resolved this.
There is still some room for improvement with the tools available for managing calling Agents within the system, especially when we had such a high number of volunteers.
- Industry: Marketing & Advertising
- Company size: 11-50 Employees
- Used Weekly for 2+ years
Awesome software -- horrific support
You get what you pay for. This is an inexpensive investment which may be good for temporary use, such as a political campaign. CallHub is certainly not vested in your success and takes no initiative to help unprompted.
We trained over 20 call center agents on CallHub in less than 90 minutes. The user interface is very intuitive and it is very easy to setup and understand.
This company claimed to have an office in California, which is not true. They put their best English-speakers ([SENSITIVE CONTENT HIDDEN]) on the salesforce while the support people are very difficult to communicate with. While functional, their software does have some bugs and it's tremendously problematic to even converse with support.
Reasons for Switching to CallHubInitially the P2P SMS functionality lead us to Callhub. However Plivo constantly filters/blocks even a few texts, and the $2/mo phone rental gets expensive when its daily.
- Industry: Law Practice
- Company size: Self Employed
- Used Monthly for 1+ year
Very low cost product, but you get what you pay for
When call hub works, it works well and it delivers results. When it doesn't work, it can be a hair pulling process with long wait times and many "we'll add that to the development list" type answers.
The collective texting is a very powerful tool and fairly unique in the market. The calling features are fairly intuitive, and once you figure it out, many calls can be sent easily.
Onboarding agents is a short and simple process. Since this is browser based, I've set up distributed networks across large geographic areas with relative ease. Especially for older people, app or software downloads is a major barrier thay Callhub doesn't have.
Also, the team has made many changes based on problems I've found. Sometimes, too slowly, but it is clear the development team is good at listening to and understanding the problems faced by customers.
The customer service is easily the worst part about Callhub. The team tries, and fails, to provide rapid, responsive, and effective customer service. Their front line agents do not have the technical capacity to fix most problems.
The handful of people who can fix the problems do so fairly slowly, if they can at all.
Further, the customer service team fails to anticipate the needs of their clients. For instance, I had a use case where the amount of calls I wanted to make in a day was not technically possible on Callhub. I sent numerous emails about having to dial the large amount of numbers, and nobody thought to inform that it would be impossible.
- Industry: Political Organisation
- Company size: 2-10 Employees
- Used for 2+ years
Indispensable campaign tool
Overall, I have continued to use CallHub for several years and have appreciated the improvements I have seen over this time. I find the SMS Broadcast feature is an invaluable way to mobilize volunteers during a campaign, as it allows me to reach dozens of people at once in a way that gets far higher response than email, and allows me to carry on two-way communication with them. I have also used CallHub to run phone campaigns during elections for voter outreach and Get Out the Vote (GOTV) efforts, and between elections to invite people to events. I have also used the Voice Broadcast feature in various ways, from inviting people to events to, in one case, contacting almost every household in a small province to generate leads for people wanting more information about a plebiscite that was taking place.
As someone who has managed and worked on a lot of campaigns and use NationBuilder as my primary database/website solution (which CallHub integrates beautifully with), CallHub has become my go-to platform for affordable phone canvassing campaigns, voice broadcasts and text message blasts. In particular, text message blasts are the single most useful tool for volunteer mobilization that I have used in recent years.
While CallHub works without a hitch at least 99% of the time, occasionally I or my call agents still run into unexplainable bugs that can temporarily bring campaigns to a halt. That is of course frustrating for both volunteers and for campaign organizers, especially in the high-pressure context of a campaign where every minute of delay can mean one less contact with a voter.
- Industry: Political Organisation
- Company size: 11-50 Employees
- Used Daily for 1+ year
Call Hub Customer Care is the best!
Call Hub is the best and fastest when is comes to contacting their customer care. All my problems when using them have been solved in record speed. Very helpful, when making a lot of calls. I have never made so many calls in my life, nor would that have been possible without the help of Call Hub!
Only wish that some of the glitches, which are rare, did not happen like when you are making a call and the page on the screen has not turned yet. Then again, it could just be my internet speed.