About 3CX

3CX is a business communication platform that helps businesses streamline calling, video, and live chat. The platform has evolved from a PBX system into a full-featured communications solution that allows businesses to manage their voice, video and messaging needs. The platform offers flexible on-premises and cloud deployment options. It provides a secure private solution with no data uploads to third parties. In addition to calling and video features, 3CX includes advanced contact center capabilities, including call queue strategies, detailed call reporting, recording, wallboards and switchboards.
3CX Software - 3CX Web Client
3CX Software - 3CX Wallboard and Statistics
3CX Software - 3CX Admin Console
3CX Software - 3CX Video Conference
3CX Software - 3CX Live Chat
3CX video
3CX Software - 3CX Web Client - thumbnail
3CX Software - 3CX Wallboard and Statistics - thumbnail
3CX Software - 3CX Admin Console - thumbnail
3CX Software - 3CX Video Conference - thumbnail
3CX Software - 3CX Live Chat - thumbnail

3CX pricing

3CX has a free version and offers a free trial.

Starting Price:
Not provided by vendor See pricing details
Free Version:
Yes
Free trial:
Yes

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Browse 3CX Reviews

439 of 439 reviews
Sort by:
Rongen
Rongen
  • Industry: E-Learning
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/9/2023

3CX is an all-around telephony service for any organisation

So far it's good. It works 24/7 without failure. Love the support we're getting.

Pros

I like that 3CX works for start up and mid to large size companies. The price is reasonable. Integrations with Hubspot and other SMS apps are available.

Cons

There's no Caller ID feature, and no native SMS function.

Response from 3CX

Hi Rongen, we appreciate your feedback on 3CX! We are glad to hear that you find the pricing of 3CX reasonable, making it accessible to businesses of different scales.

Regarding the Caller ID, 3CX offers flexibility in formatting incoming Caller ID numbers, allowing administrators to customize the presentation to meet their specific needs. Please make sure that you have read this document for further guidance about Caller ID Reformatting - https://www.3cx.com/docs/cid-reformatting/

For any issue you may face, you can reach out to our Customer Service team for assistance via the Live Chat bubble found on www.3cx.com or by email at [email protected].

Replied 27/9/2023
Justin
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 14/1/2025

VoIP hosting without paying per user - good mobile apps

Moved from a hosted VoIP provider to 3CX and loved the freedom of not having to pay per user. We have 3CX host the solution so one less thing for our IT teams to deal with.

Pros

We can expand users and expand number of simultaneous calls without paying per user. The apps on mobile were superior to competitors. Our IT team could choose to host internally or on cloud or have 3CX host it - we like the flexibility that offered.

Cons

Does take some time to setup and get all the call trunking switched over and working.

Response from 3CX

Hey Justin! Thank you for your detailed feedback. We're glad to hear that the flexibility and mobile app quality have been valuable to your team. The ability to scale without per-user fees and choose your hosting option is a key advantage we aim to deliver.

Replied 15/1/2025
Martin
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
2
Ease of Use
4
Customer Support
1

1
Reviewed on 15/12/2024

I would avoid 3CX if you are MSP. Maybe still great if you are under 10

The licenses which supposed to be free forever, all of a sudden weren't. Even after that, because everything else worked, I have grudgingly tolerated their changes and price increases until 3CX decided to go after our customers directly. I had none of that. Switched all of my customers to a competitor which allows multi tenant and perpetual license.

Pros

3CX used to be good. I was using it for 20+ of my customers and since 2015. Best feature was the clean interface.

Cons

3CX cancelling multi tenant version in order to make more money. After that, every change translated in to higher cost for a customer while adding a lot more work to us, MSP's.

Response from 3CX

Hello Martin. Thank you for your feedback. We’d like to clarify that 3CX still offers a free plan - 3CX SMB which is completely free for up to 10 users. This plan provides nearly the same features as 3CX PRO, making it a great option for smaller setups. While 3CX reserves the right to adjust its free offerings, the availability of a free plan has always remained consistent.

Nevertheless, thank you for your time using 3CX, and we wish you all the best with your new provider.

Replied 8/1/2025
Samantha
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/11/2024

Make the switch! You won't regret it!

Great, they are very dependable, we have more than 50 employees company wide who utilize this phone system.

Pros

BLF Settings- You are able to program quick dials on your phone easily from their website. They also have a mobile app that is easy to use. We record our phone calls, and with their admin console, these recordings are very easy to access.

Cons

Internet based. So, when the internet is down, so are our phones.

Response from 3CX

Hi Samantha! Thank you for your review! It's great to hear that you're finding features like BLF settings, call recording access, and the mobile app easy to use. We're glad 3CX has been dependable for your team and that you could seamlessly integrate your existing Yealink phones!

Replied 8/1/2025
Saqib
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 14/1/2025

Effective Communication Solution for Growing Businesses

Overall experience is very good, I recommend it to large-scale businesses who want flexibility and ease of use of all features like voice, chat, and video call features in one place. Even though the setup process may require some technical knowledge, the user interface is intuitive, and the system performs well once it's up and running.

Pros

We like the 3CX affordability, flexibility and ease of use. Especially its integration of voice, voice and chat into one platform makes It more reliable and user-friendly.

Cons

One con which I can personally feel it the instal setup system which is quite complex for a non-technical user and you have to go through with tone of documents in multiple support sessions. I think they can make it easier in terms of setup.

Response from 3CX

Hi Saqib, thank you for taking the time to share your detailed feedback on 3CX!

We’re glad to hear that you find the platform affordable, flexible, and user-friendly.

Regarding the setup process, we understand it can be challenging for non-technical users. To help with this, we have certified 3CX Partners worldwide who can assist with installation and support, ensuring a smoother experience for users like yourself.

Replied 16/1/2025
Melissa
Melissa
  • Industry: Automotive
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
3
Ease of Use
2
Customer Support
0

3
Reviewed on 15/11/2023

3CX - Don't Waste Your Time or Money

I've used 3CX for more than four years, and in that time, it hasn't grown on me one bit.

Pros

We can use it to answer and transfer phone calls that come into the call center.

Cons

Where to start. It's clunky and not user-friendly. Terminology is confusing and not for lay-people. It's web-based, so any blip in our internet causes 3CX to freeze and/or die for our agents; it also causes a delay during calls, so that people end up talking over one another.

Response from 3CX

Hi Melissa. Thank you for your feedback. We're sorry to hear you've had some challenges with 3CX. Our goal is to ensure a user-friendly and reliable experience. For assistance and better understanding, we have various user guides and manuals available on our website. Our Customer Service team is also ready to provide additional real-time guidance if needed via the Live Chat bubble found on 3CX website.

Replied 15/12/2023
Kristan
  • Industry: Architecture & Planning
  • Company size: 10,000+ Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
3
Customer Support
4

3
Reviewed on 9/12/2024

3CX is not excellent

Overall I have had more joy with Microsoft Teams telephony than 3CX. There's a ton of potential with 3CX but it has largely been quite disappointing to use and not as user friendly as I would have hoped.

Pros

The ability to route calls from a central switchboard to individual desktops make this software very useful in our remote working office set up.

Cons

The 3CX app is a chrome app that can run from the desktop. I set it to auto start and auto sign in. However there are still issues with this system. I have missed calls before and the answer machine sends to email instead of the app itself. It doesn't tell me which number is calling either.

Response from 3CX

Hi Kristan. Thank you for your feedback. We're glad you find the central call routing useful for your remote setup, but we’re sorry to hear about the issues you’ve experienced. If you're experiencing issues with notifications or usability, we recommend reaching out to your IT admin for assistance. If you're an admin yourself, contacting a local experienced 3CX Partner can provide the support you need to optimize your setup. They’re always happy to help!

Replied 8/1/2025
Laura
  • Industry: Hospital & Health Care
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
3

4
Reviewed on 24/12/2024

3CX for VOIP

Overall 3CX is amazing and works seamlessly as I go about my day taking calls on my computer. There was some confusion with voicemail setup and I found the help menu to be lacking, but once I got the hang of it I really enjoy the ease and simplicity of this product.

Pros

The ability to turn my computer into a phone. I can use the number pad on my keyboard and press enter to dial.

Cons

My setup was initally confusing. I had a difficult time setting up my voicemail and my QR code would not scan on my phone.

Response from 3CX

Hi Laura! Thank you for your review! We're glad to hear you're enjoying the convenience of using 3CX on your computer for seamless communication. For setup challenges like voicemail and QR codes, we recommend reaching out to your IT admin or a local 3CX Partner for assistance - they can provide the support needed to make the process smoother.

Replied 8/1/2025
Steve
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 6/1/2025

Quick and Easy Professional PBX

Hassle free PBX with easy roll out to users, whether on Desktop, Laptop or Mobile Phone.

Pros

Quick and easy to set up using a Digital Ocean Droplet.

Cons

Nothing really. There is loads of functionality.

Response from 3CX

Hello Steve and thank you for your review! We're glad to hear you found the setup process straightforward and that 3CX provides a hassle-free PBX experience across devices.

Replied 8/1/2025
ksenjia
  • Industry: Nonprofit Organisation Management
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 17/12/2024

Modified Communication tools

Easy to install on both desktop and mobile devices therefore compatible with most devices.

Pros

3CX software is reliable and easy to use for online communication and also easily integrate with WordPress developed and managed websites.

Cons

It's friendly support team gives me an expectation service

Response from 3CX

Hello Ksenjia! Thank you for your review! We're pleased to hear that you find 3CX reliable, easy to use, and compatible with your devices. It’s also great to know you’ve had a positive experience integrating it with WordPress. :)

Replied 8/1/2025
Sam
Sam
  • Industry: Logistics & Supply Chain
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
4
Customer Support
0

4
Reviewed on 31/5/2022

3CX is fine, but it is all about who handles the hosting

3CX feels like it is a step up from a normal landline, but I don't see any wow factors that I feel like I could get from some of the other VoIP names.

If you're looking for something less expensive than Ring Central, Phone.com, and OnSip, then you should be able to find a small VoIP provider willing to offer you a hosted package with 3CX for a lower price.

Pros

3CX is straightforward. It seems to have all the necessary features for a small business. Still, as a business owner who cannot work on the admin side, I can only comment on the usability and stability.

Compared to other softphone apps, I've never had significant issues. I use 3CX as a softphone on an iPhone, through a Yealink desk phone, via Chrome plugin, and on an iPad. Surprisingly, the limitations I see are not due to the daily functions.

There are some features I would like, but there is nothing about this app that hinders my company's ability to operate without delay. We have users in China, Thailand, the Philippines, Jamacia, Venezuela, and the US. All locations work well, and the apps work even with limited internet access.

There are times when the connection is not great, but this is usually due to the internet and not the apps.

Cons

There is no way for my ringer on my softphone or desk phone to be customized to ring differently when someone calls my extension vs. ring group. I wish there were connectivity with Zapier so that I could push contacts from other services into our address book.

It would be nice if the SMS chat feature worked more similarly to a shared inbox, where everyone could see it. You can only transfer the chat to another extension, which makes SMS hard to use as a group.

Overall, the cons are not about the ability to use 3CX but the features I wish it had that could provide a better overall experience.

Response from 3CX

Hi Sam and thank you for your review! We are glad to hear that you are enjoying using our software and that it has helped you stay in touch with your employees throughout the world!
Regarding the points you raised, desk phones can be configured to have distinctive ringtones for Queue Calls, so you should certainly consider switching to using Queues instead of Ring Groups. Apart from this, you would also get better reporting capabilities and a lot more polling strategies to choose from.
For syncing you phonebook contacts, we do currently offer integration with Microsoft 365, but in the coming updates we will have a REST API that may also allow you to interact with the 3CX Phonebook, giving you the maximum flexibility in syncing your contacts between various platforms.
Incoming SMS messages can be sent either to an Individual Extension or to a Queue, in which case all logged in members of that Queue will see incoming messages.

Replied 1/6/2022
Robert
Robert
  • Industry: Chemicals
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/9/2022

Full featured Hosted SIP VOIP solution

Our on premise system had a number of issues. As it was not hosted it would only work in the office. Sometimes when we had an outage random users would lose their voicemail greetings. There was missing call queue and forwarding functionality that we required.

Pros

Easy to implement. We converted over from our on premise Avaya system in less than an hour with little more than a couple of forms and spreadsheets to fill in. We have the option of the computer soft phone or the iOS app which means that people can decide how they receive/make "landline" calls. For thos in shared/high noise locations there are a number of voip deskphones that will also work. It gave us much better queue/forwarding functionality than we had before. Before this system any call forwarded to a mobile/another extension had the number of the extension doing the forward rather than the initial caller. Simple admin interface. Easy to use.

Cons

There is no way to seperate the softphone volume from the generic computer volume so it can be quite a shock if you are doing something and the phone rings. There can also be annoying instances of the app trying to call on any number that you click on as it cannot identify phone neumbers. Minor things but room for improvement.

Alternatives Considered

RingEX

Reasons for Choosing 3CX

Mainly i wanted to switch to a hosted solution with an app. We had dozens of users with $500+ deskphones literally gathering dust. So i wanted the numbers but not the hardware. I also wanted it for people who are travelling or did not have a company mobile phone so that they could send and receive calls without using their own plan.

Switched From

Avaya Cloud Office

Reasons for Switching to 3CX

It was a contractual obligation. When moving from my old system i still had a contract with my SIP phone so 3cx was the most cost effective option.

Response from 3CX

Hi Robert and thank you so much for taking the time to leave us a very good review. We hope you continue to have a good experience with 3CX.

In regards to the cons you mention, if you have multiple speaker devices (computer, headset, monitor) you can select an individual device and set the ringer to be that and adjust the volume accordingly.

If you wish, you can also exempt certain websites from having the numbers detected as telephone numbers, from the settings of the 3CX click-to-call extension.

Replied 5/10/2022
Fabruzio
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
0

4
Reviewed on 15/5/2024

3CX a good VOIP Software

VOIP is widely used today, so we needed a software to manage our calls. We choose 3CX for its reliability and its ease of use, anyone will quickly learn to use 3CX. A really good product, worth the price.

Pros

I use 3cx at work to make and receive phone calls. The audio quality is good and the program is easy to set and configure.
In the "mini pop-up" dashboard you can have a look at the other users and their status, make internal calls and forward the external calls.
You can set your status from available to e.g. away or DND just with a click.
I use 3CX mainly with headphones, setting the audio is quick and the call quality is good (obviously your line should be fast and stable enough). The program is automatically launched during windows startup and stays minimized in the task bar.

Cons

Nothing to report, it works fine, the interface is simple and clear and I like the way was made.

Response from 3CX

Hello Fabruzio,

Thank you for your detailed review! We're happy to hear that you find 3CX easy to set up, configure, and use for managing your calls with good audio quality. Your positive feedback on the user-friendly interface and functionality is much appreciated.

Replied 20/5/2024
Richa
  • Industry: Civil Engineering
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 26/1/2024

Good software for online calling and team calling

I would say it has been satisfactory for the price and limited use

Pros

Wase of use, good functionality and reasonably priced

Cons

Desktop app is a bit clunky, stops working intermittently and need IT people to fix it

Response from 3CX

Hi Richa! Thank you for your review. We're glad to hear you find 3CX easy to use, functional, and reasonably priced. We've recently introduced a new Windows Softphone offering a smoother experience. You can learn more about it here: https://www.3cx.com/user-manual/windows-softphone-app/

We hope this makes your 3CX experience even better!

Replied 29/1/2024
Sierra
  • Industry: Design
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 24/9/2023

24.7.12.365 Globalised Virtual Connectivity

3Cx has brought high productivity through real-time communication from all global corners.

Pros

Safe environment for internal and external communications and sharing. Integrations with calendar applications for effective conflict-free scheduling.

Cons

This is perfect tool for all communication requirements,no dislike at all.

Response from 3CX

Hi Sierra! That's wonderful to hear! 3CX truly thrives in providing a safe environment for communication and seamless calendar integration, resulting in increased productivity worldwide. Thank you for your positive feedback!

Replied 26/9/2023
natia
  • Industry: Retail
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 18/12/2023

Simplifies comminications.

Overall 3CX is very useful software that is irreplaceable for me.

Pros

I use 3CX daily because i have to contact colleagues during working process. 3CX is my right hand that saves my time a lot. It is really easy to use. Configuration is easy as well.

Cons

Sometimes during transferring a call it freezes and i have to reload it.

Response from 3CX

Hey Natia! Thank you for your review. We're pleased to hear that 3CX is a vital tool in your daily work, saving you time and proving easy to use and configure.

About the freezing during call transfers, this might be due to several factors. We recommend reaching out to 3CX system administrator in your company to investigate this issue.

It's great to know that overall, you find 3CX very useful and irreplaceable! :)

Replied 20/12/2023
Jean Philippe
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
4

4
Reviewed on 25/8/2023

The industry leader, and it shows

I would not choose any other provider. They are the best and the petty things that are harder to get by are still petty issues. I would recommend all the way!

Pros

3CX is the best solution for our needs because it is supported on many platforms, allowing quick changes in a fast-paced environment with critical situations.

Cons

I have to say, for a service that is so good in all areas, I am a little dissapointed in voicemail management. But hey, there's always place for improvement!

Response from 3CX

Hi Jean! Thank you very much for your positive feedback on 3CX! We are glad to hear that 3CX meets your needs and requirements.

We are continually working to make improvements so that our customers are satisfied.

For the issues you are having with voicemail management, you can reach out to our Customer Service team for assistance via the Live Chat bubble found on www.3cx.com or by email: [email protected]

Replied 6/9/2023
Anna
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
0

4
Reviewed on 23/11/2023

great phone system for remote team

Pros

works great to ensure we can stay away from call center features and have remote agents log in and control call flows. Covers most of our needs in digital phone service management for our clients

Cons

some agents would see occasional status change, need to address connectivity issues sometimes, but overall works great. Would love to have an option to add to the same call more than 2 numbers.

Response from 3CX

Hey Anna! Thank you for your positive review of our phone system. We're glad it effectively supports your remote team and meets most of your digital phone service management needs.

In regards to suggestions and ideas we invite you to share this in our dedicated forum section at https://www.3cx.com/community/forums/3cx-ideas/. Ideas that receive enough community upvotes will be considered for future development.

Replied 15/12/2023
Raoul
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Monthly for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
3
Customer Support
4

4
Reviewed on 15/10/2023

Revieuw of an easy to use and setup a 3cx system

Overall a very powerful tool that gets the job done

Pros

The enormous possibilities to route , manage, create a calling que and configure multiple in and out.

Cons

Some rule builder is missing in the setup of setting up and configure

Response from 3CX

Hello Raoul! Thank you for your review on 3CX!
For any issues you may face, you can reach out to our Customer Service team for assistance via the Live Chat bubble on www.3cx.com or by email at [email protected]

Replied 17/10/2023
Sebastian
  • Industry: Telecommunications
  • Company size: 501–1,000 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
0

5
Reviewed on 12/12/2023

Great and simple softphone solution

Pros

After it's fully set up, adding new users, numbers and such daily tasks are very easy to handle.

Cons

Sometimes after an update, some configurations break and it's necessary to re-provision users.

Response from 3CX

Hello Sebastian! Happy to hear that you find 3CX great and simple, especially for tasks like adding new users and numbers.

Thanks for using 3CX and for sharing your experience. :)

Replied 15/12/2023
Hlengiwe
  • Industry: Civil Engineering
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/5/2023

Low-Cost Phone System

Even those without technical expertise can readily use the software's functions because of how user-friendly it is. The system provides numerous communication channels, including audio, video, and chat.

Pros

Infinite extensions and best mobile app. It is very easy to manage, CRM connectivity, Google and Microsoft integration, and more can be created with the 3CX Call flow Design app

Cons

It becomes slow if there's more people on the network using it at the same time, it disconnects and you end up thinking it's the person on the other side of the line who dropped your call but no, it actually disconnected on your side.

Response from 3CX

Hi there and thank you for sharing your positive experience with 3CX!
We're happy to hear that you love the ease of use and we're even happier that 3CX meets all your business needs. Hope you have an excellent day!

Replied 15/5/2023
Verified Reviewer
  • Industry: Telecommunications
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 13/2/2023

3cx is an essential program

I am very satisfied with the 3 cx program, as I have been able to carry out its functions in a practical and efficient way on a daily basis. While not perfect, I think this program is very useful.

Pros

This program has provided a trouble-free calling and receiving experience from the moment it was installed on your computer. As a daily user of this tool, I haven't had major difficulties or complaints related to poor quality or connection drops.

Cons

There are few aspects of the program that I dislike. The first one is the delay in the initial connection. Although it did not record connection failures, the connection slowness makes the program less practical. Also, I notice the lack of an option to make conference calls, which is of paramount importance for my tasks. If this option were available, the utility of the program would improve.

Response from 3CX

Hello, thank you for the highly rated review! We love to hear that 3CX has been very practical and efficient for your business.

You can also visit our 3CX Forum to find out more about the option of the conference calls and any other questions you may have: https://www.3cx.com/community/

Replied 20/2/2023
Shadi
Shadi
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/1/2023

3CX is the best PBX compairing to all other PBXs

3CX help to reduce the communication cost for most companies

Pros

unlimited extentions, mobile app , soft phone , easy to manage , callcenter features , CRM integration , Google and Microsoft integration , and you can make more things with 3CX Call flow Design app

Cons

The wallboard uncustomizable and very simple

Response from 3CX

Hello Shadi,

Thank you for the 10/10 review! We really appreciate it and love that you are using all those features, and ultimately reducing your communication costs.

Replied 20/2/2023
simona
  • Industry: Nonprofit Organisation Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Functionality
3
Ease of Use
5
Customer Support
2

4
Reviewed on 21/2/2023

easy to use

Pros

it's easy to use, quite easy to transfer the calls,

Cons

not so easy to import the directory and to update it

Response from 3CX

Hi Simona, thank you for your review. We're pleased you find 3CX easy to use, especially for transferring calls. Regarding the difficulties with importing the directory, we suggest checking with the IT person who manages the 3CX system in your organization. They should be able to assist and make your experience smoother.

Replied 9/1/2024
Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
3

5
Reviewed on 10/12/2022

Telephony system

It's actually a good telephony system both for SMEs and Enterprise business needs or purposes

Pros

Easy setup and installation either on a physical box or cloud services.

Cons

Low local support especially when there are issues.

Response from 3CX

Hello, thanks for the 9/10 likelihood to recommend! This means a lot to us and we appreciate you taking the time to review!

Replied 2/1/2023
Fernando
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 6/2/2025

3CX the Easy way to do Voice and Unified Communications

I have been working with 3CX since it was on version 3 and have seen it get better with more and more features and capabilities. It is currently on version 20. After 20+ years of using 3CX I am very familiar with its features, capabilities and use.

Pros

3CX is a feature full VoIP PBX for small, medium, and enterprise businesses. It can use several IP Phones like CISCO, Yealink, Fanvil, and more, including mobile and web apps. The number of available service providers give several choices for business services. It is powerful and flexible,

Cons

3CX has been changing the licensing format for some years now and has moved away from perpetual licenses in favor of annual licenses.

Reasons for Choosing 3CX

We switched because I felt we had found a better solution for our business phone and communications needs in 3CX

Switched From

Switchvox Phone System

Reasons for Switching to 3CX

I chose 3CX because it has more features included in core system and has better pricing.
Roberto
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
5
Customer Support
1

1
Reviewed on 13/9/2024

3CX from Version 20: Best to Avoid

seems that 3CX rushed the release of version 20, launching it in what feels like an alpha stage of development. This is unacceptable for a product that should ensure reliability and continuity in a critical sector like telecommunications.

Pros

The 3CX PBX was long regarded as a benchmark in the VoIP telephony industry, praised for its robustness, versatility, and user-friendly interface. Up until version 18, the product stood out for its wide range of configurations and software stability, making it a top choice for businesses of all sizes.

Cons

However, the release of version 20 marked a drastic shift. The once-reliable software began to exhibit a series of bugs and malfunctions that significantly compromised the user experience. Features that were well-established in previous versions were either reduced or completely removed, leaving users with less than a quarter of the configuration options they were accustomed to.

Response from 3CX

Hi Roberto. Thank you for taking the time to share your feedback. We’re sorry to hear that V20 didn’t meet your expectations. While it’s true that V20 introduced significant changes, it’s important to note that it’s actively being developed, with more features being improved and added regularly. 3CX V20 also offers enhanced security and AI capabilities, which were not available in previous versions like V18.

3CX is constantly evolving to meet modern requirements, and as with any software, updates are a necessary part of ensuring we stay up to date with industry needs and standards. That being said, we completely respect your decision to explore other options like Fusion 1 PBX, and we wish you the very best in finding the solution that works best for your business.

Replied 16/9/2024
Juan
  • Industry: Computer Networking
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 4/11/2024

Great communication tool.

Great experience, easy of use and configure.

Pros

Licensed for simultaneous calls, not per extension.
All the integrations.

Cons

Limited WhatsApp integration. Needs to work a little more on that.

Alternatives Considered

Zoom Phone

Reasons for Choosing 3CX

Previous solution was no longer supported.

Reasons for Switching to 3CX

licensing based on simultaneous calls, witch makes it a lot more convenient. Easier implementation.

Response from 3CX

Hi Juan! Thank you for your detailed review! We're glad to hear you appreciate the licensing model and ease of use. It’s great to know 3CX has provided a more convenient and supported solution for your needs. Thank you for choosing us!

Replied 28/11/2024
Jaqlyn
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
3
Customer Support
3

3
Reviewed on 24/5/2024

Works decent but needs to work out a few things

Overall, this system is significantly better than what we had previously. The options of having call recordings and being able to go back for quality control or customer issues is worth having the system alone. We don't have much to compare to, as our previous phone system had not been updated in a couple decades, but the implementation process was completely handled for us which made everything simple and effective. As far as things they could do better, they could work on allowing users to be able to make changes to their call forwarding or be able to block of holidays instead of having to call any changes in.

Pros

Previously, we had a phone system that was 20+ years old. Having some of the additional features like the phone call recording has been a game changer. Just the access to call recording alone has made us appreciate the switch to this new phone system.

Cons

There are definitely some occasional frustrating issues. The system easily glitches, and if you so much as log in to the wrong account on the 3CX app/browser, it causes the system to go down. There was apparently a security issue with their desktop app that caused some type of data vulnerability, which is not really what you want to hear for a business system. The thing that is the most frustrating is that we cannot make any changes or customizations. For instance, our phones go straight to voicemail after hours and on weekends, but we cannot go in and make adjustments for holidays, which can be annoying when phone calls are rolling over to our cell phones on Christmas or something.

Response from 3CX

Hi Jaqlyn! Thank you for your positive comments. We're glad to hear the call recording feature has been beneficial for your business.

Regarding your concerns, 3CX is indeed customizable. We recommend speaking with your IT team or the team who initially installed 3CX in your company. The system admin should be able to help with holiday settings and call forwarding adjustments.

Replied 29/5/2024
Verified Reviewer
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 10/2/2025

Simple and effective telephone system

Brilliant, for a business that needs a simple and cost effective phone system you'd struggle to match 3CX.

Pros

3CX is a great value system that is easy to maintain and simple to use.

Cons

It is not as feature rich as some other phone systems.

Craig
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/9/2024

A fantastic system

I use the self-hosted version with a cheap VPS and pay less than £5 a month including calls on my landline. (SIP from telnyx.com)

Pros

3CX is fantastic. It is a great way to spend over 75% less and get 100% more. I have an automated voice answering system that requires the caller presses 1 and if they don't it hangs up, stopping so-called spam bot calls. The system works out of the box with Yealink (which I use) and once configured is a very very wise investment.

Cons

3CX don't offer support themselves, you need to go through a vendor. I never needed to and nailed it with self-hosted.

Response from 3CX

Hello Craig. Thank you for your detailed review!

It's great to hear that 3CX has been such a cost-effective and efficient solution for your needs.

We're glad to see that the self-hosted setup worked well for you as well!

Thanks for choosing 3CX as your communications system!

Replied 4/10/2024
Ngozi
  • Industry: Arts & Crafts
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/10/2024

Reliable Call Center Program: 3CX

Pros

Customer service is crucial in all organizations of all sizes. 3CX is a single interface for customer live chat, call logging, queue management and real-time reporting.

Cons

I am a daily user of 3CX and I seldom land into issues when communicating with customers via voice, chat and video calls.

Response from 3CX

Hello Ngozi. Thank you for your feedback and for highlighting the value 3CX brings to your organization! We're happy to hear that 3CX has been a reliable tool for managing customer service across live chat, call logging, queue management, and real-time reporting.

Thank you for sharing your experience!

Replied 29/10/2024
Joshua
  • Industry: Retail
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
4
Customer Support
0

5
Reviewed on 24/6/2024

The foundation of communication

Pros

This basically is the foundation that helps our stores operate and our customer service team too. We use it for all internal communication that needs to be done over the phone and it enables us to get in contact with our stores to address issues without any fault. Our customer service team is able to be the first line of communication for our customers so that our store members can be focused on the customers that are physically there. Very rarily do we find times where the service is unable to achieve its purpose and its ability to scale effortlessly as our organisation grows is why we have used it for years on end and will continue to.

Cons

It's native reporting is quite bare and for more complex reporting it requires a transformation outside of the platform to achieve so. The reporting can also be sometimes hard to maintain as you can't save reports that are only used on request requiring you to fill in all the fields and user extensions to report on. It can be also quite time consuming to make edits or changes as there a lot of nested menus and controls required that make you hop around quite a bit.

Response from 3CX

Hi Joshua,

Thank you for your detailed review. We're glad to hear that 3CX has been essential for your stores' operations and customer service team.

Regarding the reports, we're actively working on improving this in 3CX V20. Please keep an eye on our blogs and news for updates.

Thank you for your continued feedback and support!

Replied 4/7/2024
angie
  • Industry: Education Management
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 18/10/2024

3CX is a Great Investment

Overall, the 3CX system is a great investment. This phone system has been a great product for our large school district. While there are numerous features available, I only use a fraction of these but attest to the high quality of this system.

Pros

There are a lot of things that I love about the 3C phone system we use at work. The feature I like most is the ability to receive voicemail through email. This convenience keeps me on top of calls and allows me to provide excellent customer service without delay.

Cons

The maximum voicemail is 2 minutes. I believe 3 minutes would allow customers time to provide more information which could help meet their needs more efficiently.

Response from 3CX

Hello Angie. Thank you for sharing your experience with 3CX! We’re happy to hear that voicemail-to-email has been such a helpful feature for you in providing timely customer service.

Regarding the voicemail duration, depending on your license type, your IT team managing the 3CX system may be able to help increase the voicemail length to better meet your needs. Please check with them directly.

It's good to know that 3CX has been a valuable asset to your school district and appreciate your positive feedback!

Replied 29/10/2024
Sara
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 2/5/2024

A Ring Ring that works well

I use 3CX everyday at work to make phone calls. The overall quality is really good, the program never hangs; it's a very good choice

Pros

3CX is easy to install, never hangs and it has not any heavy load on your PC. Usually it starts automatically when you login in Windows. With 3CX you can make external and internal calls, using a VOIP Phone or simply your headphones (with mic of course) attached to your PC.
From 3CX management dashboard you can create the internal numbers and the linked user, send welcome mails to make installation on client easier.
On Client interface you have many option, you can set your audio devices, change your status (eg. available, DND, out of office...) and have a loog at logs (incoming and outgoing calls).
In case of need you will easily find information on internet.

Cons

Some errors are a bit cheaty/tricky, but on internet you can easily fin the solution

Response from 3CX

Hello Sara,

Thank you for sharing your positive experience with 3CX! We're happy to hear that the installation was smooth and that you find 3CX easy to use.

Your feedback about the 3CX stability and call quality is greatly appreciated.

Replied 8/5/2024
Andrew
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 4/12/2023

3CX - The only way to manage voice calls

I'm never using a traditional VOIP desktop phone or mobile after using 3CX. This application works incredibly well regardless of how you use it. It's incredibly consistent and reliable; an outstanding product for fast-paced workplaces.

Pros

Functionality and ease of use from the user end, and the robustness of the management console from the administrator's end.

Cons

Sometimes an account/users can be removed or signed out of a service. The fix is simple and easy once you know how to do it.

Response from 3CX

Hello Andrew. Thank you for your review. :)

It's good to hear you find 3CX user-friendly and effective and that it meets your needs in a fast-paced workplace. We note your point about occasional sign-outs and are glad the solution is simple!

Replied 15/12/2023
Chris
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
0
Functionality
3
Ease of Use
2
Customer Support
0

2
Reviewed on 24/10/2024

Not the best

Overall, not a fan. Would use other apps or my cell phone to call people half the time.

Pros

It has a mobile app, web app, and desktop app.

Cons

We seem to have lots of issues with it with just making/receiving calls and that’s a simple, important thing for phone software. It was difficult to add someone to a current call, make a conference call, transfer a call. Plus, there was a vulnerability with the desktop app that I don’t believe was ever addressed.

Response from 3CX

Hi Chris,

We’re sorry to hear about the difficulties you’ve experienced with call handling. These issues might be best addressed by your internal IT team or the team that installed 3CX to ensure everything is fully optimized.

As for the desktop app vulnerability, it was resolved, and with recent updates - especially with V20 - 3CX is more secure than ever. We recommend checking our 3CX Blogs for the latest improvements since the vulnerability was addressed.

We appreciate your input and thank you for sharing your feedback.

Replied 29/10/2024
Verified Reviewer
  • Industry: Warehousing
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
3
Ease of Use
5
Customer Support
0

3
Reviewed on 14/6/2024

Easy and Useful but a lot of bugs

Pros

It is convenient to use, pretty decent user interface. I love the dialer as it is similar to phones and no feature is hidden.

Cons

I faced a lot of connectivity issues using VPN and also bluetooth connectivity issues with headphones.

Response from 3CX

Hello and thank you for your review. We're happy to hear you like the user interface of 3CX.

Regarding your VPN and Bluetooth issues, we recommend consulting with a 3CX Admin within your company. They can examine these issues in more detail and suggest best practices to ensure you get the most out of your 3CX system.

Replied 12/7/2024
Mia
  • Industry: Medical Devices
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/12/2023

Easy Peasy

Overall I've liked using 3CX. Easy to use, and efficient.

Pros

I like the efficiency of the product. Its easy to make, receive and transfer calls using this system. No need for big bulky phone taking up more room on the desk, just simply type the number in using the numbers on the keyboard, and plug in a headset to the USB port.

Cons

Its not great when the internet goes down, as the calls then drop. However this is part and parcel of not having a physical desk phone.

Response from 3CX

Hello Mia! Thank you for your great review. We're pleased to hear you appreciate the efficiency of 3CX and find making, receiving, and transferring calls easy with our system. It's great that the space-saving aspect and simplicity of using a keyboard and headset are beneficial for you. Thanks for choosing 3CX!

Replied 3/1/2024
Marcus
  • Industry: Marketing & Advertising
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 18/11/2024

Best system I have used so far

Has always been great to use, especially with internal communications through the messaging sevice.

Pros

Easy to use and very little connection issues

Cons

No real cons, video function could be a bit better.

Response from 3CX

Hello Marcus! Thank you for a great review. We're glad to hear that 3CX Phone System is the best system you've used so far!

Replied 28/11/2024
Clint
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 7/2/2025

Great system

No problems. Easy to use and incredibly convenient

Pros

Connects all phone systems to one convienient phone. Can monitor messages via emailed transcripts from multiple phones. Incredibly easy to use

Cons

Sometimes I don't get an audible call from one of my phones but I do get the messages people leave. It could be a setting to look at however.

Crystal
  • Industry: Medical Practice
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
3
Customer Support
3

3
Reviewed on 28/10/2024

3CX in Medical Office

Pros

It allowed for multiple lines, and transfers.

Cons

A lot of times we would lose connections while someone was on hold or trying to transfer.

Response from 3CX

Hi Crystal. Thank you for your feedback! Connection issues are not necessarily related to 3CX itself and may be due to network or configuration factors.

We recommend consulting your internal IT team or a local 3CX Partner with experience in troubleshooting connection issues to ensure optimal performance.

Replied 13/11/2024
David
  • Industry: Government Relations
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 26/9/2024

3cx for small business

even tool is working overall well, our CS dept is asking for more skills not availble eon current version 18

Pros

easiest configuration and setup from IT perspective

Cons

integration to other tools like an ERP or chat/IA tools

Response from 3CX

Hey David, thank you for your review!

We're happy to hear the setup has been easy from an IT perspective. We appreciate your feedback!

Just a heads-up, version 18 is nearing its end of life, and the latest version, V20, comes with many more features. If you haven’t upgraded yet, we highly recommend making the switch!

Replied 4/10/2024
Bridget
  • Industry: Oil & Energy
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Functionality
2
Ease of Use
3
Customer Support
2

3
Reviewed on 4/12/2023

Why change what isn't broken

Pros

It is handy to have my business line call and record calls while using my cell phone. I prefer to not give my cell phone number out to customers so by calling from the app on my phone, customers do not know that I am not at my desk.

Cons

The app for my desktop changed a few years back and is now huge. It is not very convenient to leave up on the desktop anymore as it covers a large majority of my icons. When the change happened, we also were not able to use our busy light feature anymore.

Response from 3CX

Hello Bridget,

Thank you for your review. We appreciate you highlighting the benefits of using the mobile app for business calls.

Regarding the desktop app, we understand your concern about its size. Visual changes often accompany system updates as the software evolves.

We now offer a Windows softphone, which might be a more suitable option for you. You can find more information about the Windows softphone at https://www.3cx.com/user-manual/windows-softphone-app/.

If you have any further questions please reach out to 3CX Customer Service team via Live Chat bubble found on our website and they will be happy to answer your questions.

Replied 15/12/2023
Verified Reviewer
  • Industry: Internet
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 1/9/2023

A Perfect Phone System

The Overall experience with 3CX has been very Good. Before 3CX we used Asterisk. Though Asterisk does good work, what it lacked was a proper telephone system useful for Businesses.

Pros

3CX is a perfect Phone system for Businesses. It is one of the best product in the market when it comes to SIP and VOIP Telephone Systems

Cons

3CX has worked perfectly for me so far so it is difficult for me to list down what I like least about it.

Response from 3CX

Hello! Thank you very much for your comprehensive and positive feedback! We are glad to hear that 3CX has effectively addressed your communication challenges, positively impacting your business.

We completely agree with your assessment that 3CX is fully scalable, making it the ideal solution for connecting teams, customers, and remote workers as your business continues to grow.

Replied 6/9/2023
Tialee
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
0

5
Reviewed on 19/1/2024

User friendly

Pros

This software is simple to use and the features are clearly displayed. Calls are displayed on made, missed or received in a call log.

Cons

The call recording is not accessable until 2 hours have past.

Response from 3CX

Hey Tialee,

Thank you for your feedback on 3CX. It's good to hear you find the software user-friendly and more cost-effective solution for you compared to Five9, especially in a large employment setting!

Replied 22/1/2024
Lana
  • Industry: Accounting
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/1/2024

My opinion

It helps make my work day easier. It provides excellent connectivity and support if any issue arises

Pros

3CX is very easy to use. Installation and maintenance is simple.

Cons

3CX often needs to restart. Also, as it is a call through Internet it will need a good internet service.

Response from 3CX

Hello Lana! We're glad to hear you find 3CX easy to use, with simple installation and maintenance. It's great to know that 3CX helps make your workday easier and provides reliable connectivity and support. Thanks for using 3CX! :)

Replied 29/1/2024
Jessica
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 4/3/2024

Great Product

Pros

Low cost, easy to setup and works great for medium - small businesses. Haven't personally setup for any large companies.

Cons

Using VoIP is great but quality can be bad if your internet is not stable.

Response from 3CX

Hi Jessica! Thank you for your positive review! We're glad to hear that you find our product cost-effective and easy to set up for medium to small businesses. We understand that VoIP quality can depend on internet stability. For optimal performance, a stable and strong internet connection is recommended.

Replied 6/3/2024
Thilina
Thilina
  • Industry: Insurance
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 21/7/2023

A Seamless Communication Solution: 3CX Software Review

3CX has been an invaluable asset for our team. Its user-friendly interface, unified communication features, and rich functionality have transformed the way we collaborate and interact with clients. The reliability and cost-effectiveness of the system make it a top choice for our call centre's day-to-day work. I highly recommend giving 3CX a try.

Pros

With 3CX, everything is unified under one roof. We can make and receive calls, send messages, and hold video conferences seamlessly. The software also integrates smoothly with Microsoft 365, which has significantly improved our team's efficiency.

Cons

3CX relies on a stable internet connection. Even the slightest change will impact your experience. Compared to the previous software we had, this is an ongoing issue we're still trying to find a solution to.

Response from 3CX

Hi Thilina, and thank you so much for taking the time to review 3CX! We really appreciate your kind words. We are glad to hear that 3CX has been an invaluable asset for you and your team!

Replied 24/7/2023
Abhijeet
  • Industry: Computer Networking
  • Company size: 2–10 Employees
  • Used Monthly for 1-5 months
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
3
Customer Support
2

3
Reviewed on 26/10/2024

Not the best choice for Security!

Pros

Cost is unbeatable and 3CX can be self-hosted

Cons

Lack of professional support and security updates

Alternatives Considered

RingEX and Microsoft Teams

Reasons for Switching to 3CX

Self-hosting options and low cost of getting started

Response from 3CX

Hello Abhijeet. Thank you for your feedback. We’re proud to say that V20 is built with security as a top priority, and we collaborate with trusted security firms like Mandiant to continuously test each system update.

As for support, we’re committed to assisting within the scope of our support procedures, and for any needs beyond that, our extensive partner network is available to help.

If you decide that RingEX or Microsoft Teams better suits your needs, we completely understand and wish you all the best with your new system.

Replied 29/10/2024
439 reviews

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