--- description: Review of 3CX Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: 3CX | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/4588/call-center/software) > [3CX](/software/4936/3cx-phone-system) # 3CX Canonical: https://www.softwareadvice.ie/software/4936/3cx-phone-system Page: 1 / 20\ Next: [Next page](https://www.softwareadvice.ie/software/4936/3cx-phone-system?page=2) > 3CX is a business communication platform that helps businesses streamline calling, video, and live chat. The platform has evolved from a PBX system into a full-featured communications solution that allows businesses to manage their voice, video and messaging needs. The platform offers flexible on-premises and cloud deployment options. It provides a secure private solution with no data uploads to third parties. In addition to calling and video features, 3CX includes advanced contact center capabilities, including call queue strategies, detailed call reporting, recording, wallboards and switchboards. > > Verdict: Rated **4.4/5** by 465 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 465 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: 3CX - **Location**: Nicosia, Cyprus - **Founded**: 2008 ## Commercial Context - **Starting Price**: US$350.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: 1 year free, no credit card required. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Brazilian Portuguese, Chinese, Dutch, English, French, German, Italian, Polish, Russian, Spanish, Turkish - **Available Countries**: Albania, American Samoa, Andorra, Argentina, Aruba, Australia, Austria, Bahamas, Barbados, Belarus, Belgium, Belize, Bermuda, Bolivia, Bosnia & Herzegovina, Brazil, British Virgin Islands, Bulgaria, Canada, Cayman Islands and 93 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Activity/News Feed - Alerts/Escalation - Alerts/Notifications - Archiving & Retention - Audio Calls - Audio Capture - Audio/Video Conferencing - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - Autoresponders - Blended Call Centre - CRM - Calendar Sync - Call Centre Management ## Integrations (21 total) - Act\! - Bitrix24 - ConnectWise CPQ - Dynamics 365 - Freshdesk - Freshsales - Gestionale sul Web - Google Contacts - HubSpot CRM - Jetpack - Kommo - Microsoft 365 - Microsoft Outlook - Microsoft Teams - MongoDB ... and 6 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Call Centre Software](https://www.softwareadvice.ie/directory/4588/call-center/software) ## Related Categories - [Speech Analytics Software](https://www.softwareadvice.ie/directory/4646/speech-analytics/software) - [Cloud PBX Software](https://www.softwareadvice.ie/directory/4757/cloud-pbx-software/software) - [Team Communication Software](https://www.softwareadvice.ie/directory/4594/team-communication/software) - [Contact Centre Software](https://www.softwareadvice.ie/directory/4389/contact-center/software) - [Cloud Communication Platforms](https://www.softwareadvice.ie/directory/4386/cloud-communication/software) ## Alternatives 1. 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[Ooma Office](https://www.softwareadvice.ie/software/143509/ooma-office) — 4.4/5 (248 reviews) ## Reviews ### "Best VoIP Solutions" — 5.0/5 > **Orlando** | *18 February 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: I like that we can configure a digital receptionist instead of hiring an actual reception to manage and direct calls. > > **Cons**: The Microsoft integration doesn't work in real-time for Microsoft Teams availability status, and Microsoft profile pictures can't be managed from admin console unless it is auto populated using Microsoft 365 sync. ----- ### "3CX the Easy way to do Voice and Unified Communications" — 4.0/5 > **Fernando** | *6 February 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: 3CX is a feature full VoIP PBX for small, medium, and enterprise businesses. It can use several IP Phones like CISCO, Yealink, Fanvil, and more, including mobile and web apps. The number of available service providers give several choices for business services. It is powerful and flexible, > > **Cons**: 3CX has been changing the licensing format for some years now and has moved away from perpetual licenses in favor of annual licenses. > > I have been working with 3CX since it was on version 3 and have seen it get better with more and more features and capabilities. It is currently on version 20. After 20+ years of using 3CX I am very familiar with its features, capabilities and use. ----- ### "User friendly" — 5.0/5 > **Tialee** | *19 January 2024* | Financial Services | Recommendation rating: 6.0/10 > > **Pros**: This software is simple to use and the features are clearly displayed. Calls are displayed on made, missed or received in a call log. > > **Cons**: The call recording is not accessable until 2 hours have past. ----- ### "Great first impressions" — 5.0/5 > **Richard** | *22 April 2025* | Education Management | Recommendation rating: 8.0/10 > > **Pros**: It's very flexible and easy to configure different options. Range of handsets available is great. > > **Cons**: Purely cloud based so totally reliant upon internet connection. Not really a major problem but does give a single point of failure > > Very positive. Tech expert assisting with the deployment was very helpful and knowledgable. ----- ### "VoIP hosting without paying per user - good mobile apps" — 5.0/5 > **Justin** | *14 January 2025* | Education Management | Recommendation rating: 9.0/10 > > **Pros**: We can expand users and expand number of simultaneous calls without paying per user. The apps on mobile were superior to competitors. Our IT team could choose to host internally or on cloud or have 3CX host it - we like the flexibility that offered. > > **Cons**: Does take some time to setup and get all the call trunking switched over and working. > > Moved from a hosted VoIP provider to 3CX and loved the freedom of not having to pay per user. We have 3CX host the solution so one less thing for our IT teams to deal with. ----- Page: 1 / 20\ Next: [Next page](https://www.softwareadvice.ie/software/4936/3cx-phone-system?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/4936/3cx-phone-system) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data