---
description: Review of OMniLeads Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: OMniLeads | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/4588/call-center/software) > [OMniLeads](/software/494481/OMniLeads)

# OMniLeads

Canonical: https://www.softwareadvice.ie/software/494481/OMniLeads

> OMniLeads is a cloud-based call center solution that helps businesses manage their communication channels and enhance customer engagement. The platform offers a web-based agent interface, which offers an agile, simple, and convergent experience. It is designed for customer service teams, public service agents, debt collectors and other professionals. OMniLeads supports a variety of contact center functionalities including incoming and outgoing call management, real-time agent supervision, advanced quality assurance and campaign management tools.
> 
> Verdict: Rated **4.2/5** by 5 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.2/5** | 5 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 3.0/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 3.6/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Freetech Solutions

## Commercial Context

- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Pricing Details**: Desde $10
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop)
- **Supported Languages**: Brazilian Portuguese, English, Spanish
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- API
- Activity Tracking
- Alerts/Escalation
- Auto-Dialer
- Automatic Call Distribution
- Blended Call Centre
- CRM
- Call Centre Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tagging
- Call Tracking
- Call Transcription
- Call Transfer
- Call Whispering
- Callback Scheduling

## Integrations (1 total)

- CRM

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Call Centre Software](https://www.softwareadvice.ie/directory/4588/call-center/software)

## Alternatives

1. [Ringover](https://www.softwareadvice.ie/software/120988/ringover) — 4.7/5 (859 reviews)
2. [Convoso](https://www.softwareadvice.ie/software/2799/safesoft-contact) — 4.5/5 (386 reviews)
3. [DialedIn CCaaS](https://www.softwareadvice.ie/software/20027/chasedata) — 4.8/5 (315 reviews)
4. [Readymode](https://www.softwareadvice.ie/software/171343/readymode) — 4.6/5 (136 reviews)
5. [Nextiva](https://www.softwareadvice.ie/software/2683/nextiva-business-voip) — 4.6/5 (914 reviews)

## Reviews

### "my experience from use" — 5.0/5

> **shant** | *4 October 2021* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: being open source and having a good development team
> 
> **Cons**: the telephony feature are too low and you must use custom coding or any IP PBX beside

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### "call center with simplicity and power" — 5.0/5

> **Javier Antonio** | *30 September 2021* | E-Learning | Recommendation rating: 10.0/10
> 
> **Pros**: Omnileads provides a very clean and friendly interface for the end user. as well as interesting agent control tools.
> 
> **Cons**: In general it is very well documented, however less experienced users like me find installation difficult. After that it is pure happiness.
> 
> It is very well thought out for scaling from a small business to a large contact center

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### "Not so good experience" — 2.0/5

> **Daniel** | *8 October 2021* | Insurance | Recommendation rating: 0.0/10
> 
> **Pros**: It was free for us. We only needed to pay for wombat dialer licence.
> 
> **Cons**: At the time We used this product, it had many functionalities with bugs and failures

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### "Excelente producto" — 5.0/5

> **Martin** | *11 February 2021* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Lo intuitivo del producto para el cliente. Y el nivel de detalla de la parte de reportes.
> 
> **Cons**: Pensaría una instalación fuera de lineal para los casos donde el servicio a internet es nulo.
> 
> A diferencia de los productos que usaba este es muy sencillo la administración para el cliente.

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### "Easy deployment" — 4.0/5

> **Jaime** | *2 April 2021* | Telecommunications | Recommendation rating: 8.0/10
> 
> **Pros**: Easy install, simple use, webrtc, run on premise, cloud
> 
> **Cons**: isolate roles, groups, some api js client side.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/494481/OMniLeads)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/494481-OMniLeads/> |
| en-AU | <https://www.softwareadvice.com.au/software/494481/OMniLeads> |
| en-GB | <https://www.softwareadvice.co.uk/software/494481/OMniLeads> |
| en-IE | <https://www.softwareadvice.ie/software/494481/OMniLeads> |
| en-NZ | <https://www.softwareadvice.co.nz/software/494481/OMniLeads> |

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