---
description: Review of Ecaldima Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Ecaldima | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [Ecaldima](/software/494539/ECALDIMA)

# Ecaldima

Canonical: https://www.softwareadvice.ie/software/494539/ECALDIMA

> ECALDIMA is a tool designed for IT managers, operations leads and department heads that helps streamline internal service processes, manage support requests, centralize asset tracking and digitize HR and admin workflows. It enables both IT and non-IT teams to manage requests, approvals and operations from a unified platform. 

Key features include drag-and-drop workflow editors, form builders, and role-based access rules. IT teams use it to automate incident management, track assets, enforce SLAs and handle change requests. HR teams use it for onboarding, leave requests and internal communications. Facilities teams manage maintenance and equipment needs. 

ECALDIMA offers a user-friendly portal to track requests and tasks and automations that route tickets, trigger approvals and notify the right people. From a technical perspective, ECALDIMA integrates with third-party tools, including Microsoft 365, Active Directory, and third-party systems through REST APIs. It supports secure cloud or on-premises deployment, with full control over user roles and data access.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: ECALDIMA

## Commercial Context

- **Starting Price**: €19.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: The Ecaldima Service Agent Plan includes full access to ticket management, request validation, task execution, and workflow processing. Licenses are concurrent, meaning you only pay for the number of agents working at the same time—ideal for teams with rotating shifts or varying workloads. Users submitting requests or tracking their status do not require a license, making this plan cost-effective for organizations with large user bases. Optional add-ons are available for advanced analytics, external system integrations, and workflow customization. This flexible pricing model ensures that you only pay for active support roles, while empowering your entire organization to interact with services efficiently.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise)
- **Supported Languages**: English, French, German, Italian, Spanish
- **Available Countries**: France, Germany, Italy, Spain

## Features

- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Asset Lifecycle Management
- Assignment Management
- Audit Trail
- Business Process Automation
- Business Process Control
- CRM
- Calendar Management
- Change Management
- Client Portal
- Commenting/Notes
- Communications Management
- Compliance Management

## Integrations (6 total)

- GLPI
- Ivanti Endpoint Security for Endpoint Manager
- Jira
- Matrix42 Software Asset Management
- ServiceNow
- System Center

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Help Desk Software](https://www.softwareadvice.ie/directory/4160/help-desk/software)

## Related Categories

- [Help Desk Software](https://www.softwareadvice.ie/directory/4160/help-desk/software)
- [Incident Management Software](https://www.softwareadvice.ie/directory/4577/incident-management/software)
- [Issue Tracking Software](https://www.softwareadvice.ie/directory/4318/issue-tracking/software)
- [CMDB Software](https://www.softwareadvice.ie/directory/4249/cmdb/software)
- [Business Process Management Software](https://www.softwareadvice.ie/directory/4351/bpm/software)

## Alternatives

1. [Freshservice](https://www.softwareadvice.ie/software/436317/freshservice) — 4.5/5 (714 reviews)
2. [JIRA Service Management](https://www.softwareadvice.ie/software/116349/jira-service-management) — 4.5/5 (770 reviews)
3. [TOPdesk](https://www.softwareadvice.ie/software/64429/topdesk) — 4.4/5 (111 reviews)
4. [SolarWinds Service Desk](https://www.softwareadvice.ie/software/30413/samanage) — 4.6/5 (577 reviews)
5. [Tesseron](https://www.softwareadvice.ie/software/352124/tesseron-asm) — 4.3/5 (8 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/494539/ECALDIMA)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/494539-ECALDIMA/> |
| en-AU | <https://www.softwareadvice.com.au/software/494539/ECALDIMA> |
| en-GB | <https://www.softwareadvice.co.uk/software/494539/ECALDIMA> |
| en-IE | <https://www.softwareadvice.ie/software/494539/ECALDIMA> |
| en-NZ | <https://www.softwareadvice.co.nz/software/494539/ECALDIMA> |

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