--- description: Review of Clockwork IT Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Clockwork IT | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/255/customer-service/software) > [Clockwork IT](/software/496487/Clockwork-IT) # Clockwork IT Canonical: https://www.softwareadvice.ie/software/496487/Clockwork-IT Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/496487/Clockwork-IT?page=2) > TotalCtrl by Clockwork IT - Field Service Management with AI Built In Who TotalCtrl is for: TotalCtrl is built for field service businesses running 10 or more engineers or technicians in the field - typically in renewable and solar energy, commercial HVAC and M\&E, specialist technical field engineering, fire and security, facilities management, grounds maintenance, lift and escalator maintenance, pest control, or garage equipment maintenance. If your business is coordinating a mobile workforce, managing vehicles and equipment across sites, and trying to cut down on admin between the office and the field, TotalCtrl is designed around exactly that problem. What makes TotalCtrl different: Most field service management platforms bolt AI on as a chatbot add-on. TotalCtrl has a native assistant called Jerrold working inside the platform itself. Jerrold helps office staff and field engineers find information faster, flags issues before they become problems, and cuts down the time spent digging through job records, spreadsheets, or asking a colleague. It's AI built into how the work actually gets done, not a separate tool bolted on top. Beyond the AI layer, TotalCtrl covers the full operational picture: - Scheduling and job dispatch - allocate and adjust jobs in real time as things change on the ground - Route optimisation - reduce drive time and fuel spend across your mobile fleet - Vehicle telematics - track vehicle location and driver behaviour to improve safety and lower running costs - Asset, tool, trailer and container tracking - know where your equipment is and who has it, without the chasing - Mobile apps for engineers - job details, forms, and updates on the move, syncing straight back to the office - Reporting and dashboards - real visibility into jobs, costs, and performance without building your own spreadsheets Why businesses choose TotalCtrl: Clockwork IT has been building software to make businesses more efficient since 2003. That history means TotalCtrl isn't a platform built in isolation - it's shaped by two decades of working with field service businesses and understanding where time and money actually get lost: idle drive time, lost equipment, engineers waiting on information, and office staff manually chasing job updates. TotalCtrl is also configurable. If your processes don't fit an off-the-shelf mould, we can configure the platform around your specific workflow, rather than asking you to change how you operate to fit the software. Getting started: TotalCtrl is designed to fit around how your business already works, not the other way round. Most customers are up and running within weeks, with the platform configured to their existing job types, sectors, and workflows from day one. Support and onboarding: Clockwork IT works directly with customers through onboarding and beyond - this isn't a self-serve tool you're left to figure out alone. Our team helps configure TotalCtrl around your existing processes, trains your office and field staff, and stays involved as your business grows or your requirements change. Backed for the long term: Clockwork IT is part of Banyan Software Group, a group that invests in software businesses for the long term rather than looking for a quick exit. That means ongoing investment in the TotalCtrl product roadmap and the team supporting it, giving customers confidence that the platform they choose today will keep evolving. Next step: If you're evaluating field service management software and want a platform that combines core FSM functionality with AI built into the daily workflow, book a demo with Clockwork IT to see TotalCtrl in action against your own use case. > > Verdict: Rated **4.8/5** by 8 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 8 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Clockwork IT ## Commercial Context - **Starting Price**: £45.00 - **Pricing model**: Per User - **Pricing Details**: TotalCtrl is priced per user, per month. Discounts are available for volume (number of users) and contract duration. Options available are Core, Professional and AI+ plan - please contact us with your requirements so we can provide an indication of the best value for your business. - **Target Audience**: 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, European Portuguese, Portuguese, Spanish - **Available Countries**: Gibraltar, Portugal, Spain, United Kingdom ## Features - AI Copilot - AI Summarization - API - Access Controls/Permissions - Accounting Integration - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Appointment Scheduling - Asset Lifecycle Management - Audit Management - Audit Trail - Automated Routing - Automated Scheduling - Autoresponders - Billing & Invoicing - CRM - Calendar Management - Calibration Management ## Integrations (2 total) - Sage 200 - Sage 50 Accounting ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.softwareadvice.ie/directory/255/customer-service/software) ## Related Categories - [Customer Service Software](https://www.softwareadvice.ie/directory/255/customer-service/software) - [Facility Management Software](https://www.softwareadvice.ie/directory/4310/cafm/software) - [Landscape Software](https://www.softwareadvice.ie/directory/4195/landscaping/software) - [Equipment Maintenance Software](https://www.softwareadvice.ie/directory/405/equipment-maintenance/software) - [Field Service Management Software](https://www.softwareadvice.ie/directory/4540/field-service/software) ## Alternatives 1. 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Products - through the developments we have worked on with clockwork over the last few years, SMS and the SDMobile App are now great tools for us to use in managing our operations whilst also being able to provide important job information to our customers. > > **Cons**: Testing - With Icewatch we have worked really hard in developing new products for SMS and the App to work for us, and Clockwork (especially Jack) have really helped in creating ideas for us. I have found that over the last couple of years with developments, things have been tested and gone live, but then when we have started to use the new developments issues have occurred. I would find it a great benefit to us, and also Clockwork themselves, if they had a dedicated QA team which tested everything before going live. This would just save time on my end. Dedicated Engineer - I think this previous winter, any requests we sent into support, \[sensitive content hidden\] (who has been great to liaise with) was always the one that dealt with them so perhaps this is now what Clockwork are doing. But i think a dedicated engineer in the office who deals with specific systems and clients will be beneficial to us because they have a bit more knowledge on our specific system and know what we are talking about when things go wrong. Previously to this winter, our tickets would be done by various people and I find dealing with one person is easier. Reoccurring issues - I have raised this with the team already but what sometimes is frustrating is when issues that you have raised before and been fixed, then reoccur. Also sometimes when there is an update in the system, things that were working perfectly well all of a sudden stop working. Then we have to go through the process of raising a ticket etc. so it would just help to try and prevent this from happening, especially the reoccurring ones. > > Working with clockwork over the last few years has been great and i feel we have developed important relationships through this period. There have been times when we have had issues with the App and SMS which has led to some frustrations but I feel the systems now are where we want them to be and the staff at Clockwork have always endeavoured to solve the issues as soon as possible. ----- ### "Clockwork IT review" — 5.0/5 > **Jayne** | *7 August 2024* | Environmental Services | Recommendation rating: 10.0/10 > > **Pros**: they are friendly, responsive business that wants to work as a partner rather than just a supplier > > **Cons**: There is nothing that i would change at this time > > I have always found everyone at Clockwork IT to be helpful, competent and friendly. They understand our business and help us move our technology platform forward. ----- ### "SDPro Review." — 4.0/5 > **Steve** | *16 August 2024* | Electrical/Electronic Manufacturing | Recommendation rating: 7.0/10 > > **Pros**: The versatility and customisation of the systems to meet business demands > > **Cons**: Speed is an issue, although hopefully moving to TotalCtrl will resolve this. > > Generally happy with the software and service levels although roll outs of changes could be more thoroughly tested. ----- ### "Clockwork Review" — 5.0/5 > **Joe** | *13 August 2024* | Facilities Services | Recommendation rating: 10.0/10 > > **Pros**: The speed in which \[sensitive content hidden\] and the team are able to pick up tasks and have them completed and released to a test environment is very useful > > **Cons**: Couple of issues with an App that has been resolved and the work put in since with developments has certainly remedied this. > > Very positive. The team are very easy to work with. ----- ### "Great Service, Great People" — 5.0/5 > **Nik** | *14 August 2024* | Environmental Services | Recommendation rating: 9.0/10 > > **Pros**: A very personable approach, and always willing to try and help, especially when developing new processes. A true partnership, with very committed employees > > **Cons**: Potentially have spread themselves to thinly with workloads, but this has been addressed recently. > > Excellent - we have used Clockwork since 2017, and they have been with us every step of the way with our growth. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/496487/Clockwork-IT?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/496487/Clockwork-IT) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data