--- description: Review of Cartwheel Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Cartwheel | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Delivery Management Software](/directory/3911/delivery-management/software) > [Cartwheel](/software/497237/Cartwheel) # Cartwheel Canonical: https://www.softwareadvice.ie/software/497237/Cartwheel > Cartwheel is delivery orchestration software built for restaurants and food service businesses that run their own drivers, use third-party fleets, or combine both. Instead of juggling separate tools for dispatch, tracking, and provider management, operators run every delivery from one platform. The company started as a delivery restaurant in Los Angeles in 2012. When no software on the market could handle the founders' dispatch needs, they built their own, then turned that internal tool into the product Cartwheel sells today. That operator background shapes how the platform works: it is designed around real service windows, driver shortages, and the cost pressure of third-party fees. Today Cartwheel supports thousands of store locations across the USA, Canada, the UK, Ireland, and Australia, including Portillo's, P.F. Chang's, Potbelly, Lou Malnati's, Jason's Deli, and more than 25 of Nation's Restaurant News' Top 500 Restaurants. At the center of the platform is the Hybrid Delivery engine. Operators define dispatch rules once, based on order value, delivery distance, driver availability, time of day, or delivery zones, and the system assigns every incoming order to the right fleet in under one second. When in-house drivers are at capacity, orders overflow automatically to third-party providers. When drivers are free, orders stay in house. AI-powered auto-dispatch and route optimization handle the assignment logic, increasing delivery speed by up to 22% compared with manual dispatching. Cartwheel connects operators to Uber Direct, DoorDash Drive, Grubhub, and more than 50 local delivery service providers, including catering specialists. Rates with national fleets are pre-negotiated and run up to 27% below direct pricing. Because multiple providers are available on every order, operators can route to the best-priced or most available fleet rather than depending on a single one. Customers track their orders on pages branded to the restaurant, not the delivery provider, so the brand keeps the relationship even when the order is fulfilled by a third-party driver. Real-time tracking is a proven retention lever: industry data shows 90% of customers are more likely to reorder from restaurants that offer it. The driver management suite includes a web dashboard, store app, and dispatcher app, plus AI ETA calculations that keep deliveries visible even when a driver has no device at all. Catering gets dedicated treatment rather than a retrofit. Pre-delivery checklists, photo capture, signatures, and pre-scheduled dispatch support high-value, large-format orders where timing failures are expensive. The platform integrates with ezCater, including automated tracking transmission and direct Dispatch access, and connects to DoorDash Large Order Fulfillment alongside dozens of local catering fleets. Cartwheel maintains a 97% average on-time rate on catering deliveries. The platform also recovers money that operators typically leave on the table. Refunds on failed or late third-party deliveries are filed automatically, returning up to $290 per 1,000 orders at an 80% success rate. Cartwheel integrates with Toast, Olo, PAR, Qu, and other major POS and ordering platforms, and is SOC 2 certified. As delivery operations shift toward AI-driven orchestration, Cartwheel gives multi-unit brands a single intelligence layer for dispatch, tracking, and fleet management, so delivery scales during peak periods without overstaffing and runs as a revenue driver rather than a cost center. > > Verdict: Rated **5.0/5** by 5 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 5 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 5.0/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Cartwheel ## Commercial Context - **Starting Price**: US$65.00 - **Pricing model**: (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - API - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Automated Scheduling - Barcode/Ticket Scanning - Cash on Delivery - Customer Database - Customer Portal - Customisable Branding - Delivery Tracking - Dispatch Management - Driver ETA - Driver Management - Electronic Signature - Employee Management - Food Delivery Dispatching - For Courier Services - For Restaurants ## Integrations (11 total) - ChowNow - DoorDash for Merchants - GrubHub - MONKEY - Olo - Orders.co - Qu - Skipcart - Square Online - Toast POS - eCater ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Delivery Management Software](https://www.softwareadvice.ie/directory/3911/delivery-management/software) ## Related Categories - [Delivery Management Software](https://www.softwareadvice.ie/directory/3911/delivery-management/software) - [Food Delivery Software](https://www.softwareadvice.ie/directory/1831/food-delivery/software) ## Reviews ### "Delivery management solution that helps scale your business" — 5.0/5 > **Joe** | *6 June 2022* | Food & Beverages | Recommendation rating: 10.0/10 > > **Pros**: Powerful features with fast development turnaround for food delivery companies Cartwheel provided a powerful delivery management solution and features that allowed FULFLLD to launch new markets while keeping up with the incredible demand of our customers. In just 3 months, FULFILLD increased delivery coverage by 66%, reached a 98% on-time rate, reduced the time-to quote and delivery costs by 30%, and decreased its carbon footprint. > > **Cons**: We were a bit overwhelmed with the vast variety of features Cartwheel offers. It took us some time to get a full grasp on them, but once we did, we realized how much we picked the right partner to power our deliveries. ----- ### "Cartwheel is brilliant" — 5.0/5 > **Alessio** | *28 July 2026* | Food & Beverages | Recommendation rating: 10.0/10 > > **Pros**: We have joined Cartwheel 5 months ago and so far it has been brilliant. Perfect hybrid solution for delivery management if you don't want to hire your own drivers every day of the week. > > **Cons**: Everything seems good so far. Being able to assign orders to multiple partners for order coming from my website is a gret help. > > \[sensitive content hidden\] has been really helpful from the start until today. Great support all around. If you are looking for a solution to improve your deliveries workflow give it a try. ----- ### "The Ultimate All-in-One Delivery Platform for Efficiency and ROI" — 5.0/5 > **Moe** | *27 August 2026* | Package/Freight Delivery | Recommendation rating: 10.0/10 > > **Pros**: Exceptional platform speed and fantastic ease of use. Managing drivers and assigning deliveries takes just a few clicks. The delivery management tools are top-tier, and customer support goes above and beyond whenever we need assistance. > > **Cons**: Honestly, very little to complain about. Any minor bugs or UI updates we've wanted were addressed quickly by their responsive support team. > > Cartwheel has proven to be a reliable and highly effective delivery management platform. Overall, the experience is defined by its strong balance of intuitive features, operational efficiency, and exceptional support. ----- ### "Strong Value with the Flexibility to Grow" — 5.0/5 > **Kevin** | *29 August 2026* | Transportation/Trucking/Railroad | Recommendation rating: 10.0/10 > > **Pros**: What I like most about Cartwheel is that they feel less like a software vendor and more like a true partner in our success. The delivery industry and especially catering delivery is rapidly evolving, and Cartwheel has given Jackrabbit the flexibility, technology, and support we need to evolve with it > > **Cons**: One area for improvement would be simplifying the web-based experience for restaurant partners. Cartwheel offers a lot of powerful features, and new capabilities are added regularly, but the platform can sometimes feel intimidating to someone like an order expeditor working at a restaurant’s to-go counter. A more streamlined restaurant-facing view, focused on the few actions and details they need most could make onboarding easier and encourage greater adoption among restaurant teams > > It’s a great value and an economical solution, especially considering the depth of the platform and the level of support provided by the Cartwheel team. What has made the biggest difference is the working relationship. They are accessible, responsive, and willing to listen when we bring them an operational challenge rather than simply directing us to an existing feature. ----- ### "Great App Software and Great Customer Support Team" — 5.0/5 > **Omid** | *2 November 2023* | Logistics & Supply Chain | Recommendation rating: 10.0/10 > > **Pros**: Cartwheel is super user friendly. It allows our team to easily manage all deliveries and dispatch each order accordingly. > > **Cons**: Over all I really liked Cartwheel but the only thing that could improve is the optimization algorithms sometimes if order is timesensetive it's hard to manage it on Cartwheel. ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/497237/Cartwheel) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data