---
description: Review of Cartwheel Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Cartwheel | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Delivery Management Software](/directory/3911/delivery-management/software) > [Cartwheel](/software/497237/Cartwheel)

# Cartwheel

Canonical: https://www.softwareadvice.ie/software/497237/Cartwheel

> Cartwheel is delivery orchestration software built for restaurants and food service businesses that run their own drivers, use third-party fleets, or combine both. Instead of juggling separate tools for dispatch, tracking, and provider management, operators run every delivery from one platform.

The company started as a delivery restaurant in Los Angeles in 2012. When no software on the market could handle the founders' dispatch needs, they built their own, then turned that internal tool into the product Cartwheel sells today. That operator background shapes how the platform works: it is designed around real service windows, driver shortages, and the cost pressure of third-party fees. Today Cartwheel supports thousands of store locations across the USA, Canada, the UK, Ireland, and Australia, including Portillo's, P.F. Chang's, Potbelly, Lou Malnati's, Jason's Deli, and more than 25 of Nation's Restaurant News' Top 500 Restaurants.

At the center of the platform is the Hybrid Delivery engine. Operators define dispatch rules once, based on order value, delivery distance, driver availability, time of day, or delivery zones, and the system assigns every incoming order to the right fleet in under one second. When in-house drivers are at capacity, orders overflow automatically to third-party providers. When drivers are free, orders stay in house. AI-powered auto-dispatch and route optimization handle the assignment logic, increasing delivery speed by up to 22% compared with manual dispatching.

Cartwheel connects operators to Uber Direct, DoorDash Drive, Grubhub, and more than 50 local delivery service providers, including catering specialists. Rates with national fleets are pre-negotiated and run up to 27% below direct pricing. Because multiple providers are available on every order, operators can route to the best-priced or most available fleet rather than depending on a single one.

Customers track their orders on pages branded to the restaurant, not the delivery provider, so the brand keeps the relationship even when the order is fulfilled by a third-party driver. Real-time tracking is a proven retention lever: industry data shows 90% of customers are more likely to reorder from restaurants that offer it. The driver management suite includes a web dashboard, store app, and dispatcher app, plus AI ETA calculations that keep deliveries visible even when a driver has no device at all.

Catering gets dedicated treatment rather than a retrofit. Pre-delivery checklists, photo capture, signatures, and pre-scheduled dispatch support high-value, large-format orders where timing failures are expensive. The platform integrates with ezCater, including automated tracking transmission and direct Dispatch access, and connects to DoorDash Large Order Fulfillment alongside dozens of local catering fleets. Cartwheel maintains a 97% average on-time rate on catering deliveries.

The platform also recovers money that operators typically leave on the table. Refunds on failed or late third-party deliveries are filed automatically, returning up to $290 per 1,000 orders at an 80% success rate.

Cartwheel integrates with Toast, Olo, PAR, Qu, and other major POS and ordering platforms, and is SOC 2 certified. As delivery operations shift toward AI-driven orchestration, Cartwheel gives multi-unit brands a single intelligence layer for dispatch, tracking, and fleet management, so delivery scales during peak periods without overstaffing and runs as a revenue driver rather than a cost center.
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Cartwheel

## Commercial Context

- **Starting Price**: US$65.00
- **Pricing model**:  (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Canada, United States

## Features

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Automated Scheduling
- Barcode/Ticket Scanning
- Cash on Delivery
- Customer Database
- Customer Portal
- Customisable Branding
- Delivery Tracking
- Dispatch Management
- Driver ETA
- Driver Management
- Electronic Signature
- Employee Management
- Food Delivery Dispatching
- For Courier Services
- For Restaurants

## Integrations (11 total)

- ChowNow
- DoorDash for Merchants
- GrubHub
- MONKEY
- Olo
- Orders.co
- Qu
- Skipcart
- Square Online
- Toast POS
- eCater

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Delivery Management Software](https://www.softwareadvice.ie/directory/3911/delivery-management/software)

## Related Categories

- [Delivery Management Software](https://www.softwareadvice.ie/directory/3911/delivery-management/software)
- [Food Delivery Software](https://www.softwareadvice.ie/directory/1831/food-delivery/software)

## Reviews

### "Delivery management solution that helps scale your business" — 5.0/5

> **Joe** | *6 June 2022* | Food & Beverages | Recommendation rating: 10.0/10
> 
> **Pros**: Powerful features with fast development turnaround for food delivery companies

Cartwheel provided a powerful delivery management solution and features that allowed FULFLLD to launch new markets while keeping up with the incredible demand of our customers. In just 3 months, FULFILLD increased delivery coverage by 66%, reached a 98% on-time rate, reduced the time-to quote and delivery costs by 30%, and decreased its carbon footprint.
> 
> **Cons**: We were a bit overwhelmed with the vast variety of features Cartwheel offers. It took us some time to get a full grasp on them, but once we did, we realized how much we picked the right partner to power our deliveries.

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### "Great App Software and Great Customer Support Team" — 5.0/5

> **Omid** | *2 November 2023* | Logistics & Supply Chain | Recommendation rating: 10.0/10
> 
> **Pros**: Cartwheel is super user friendly. It allows our team to easily manage all deliveries and dispatch each order accordingly.
> 
> **Cons**: Over all I really liked Cartwheel but the only thing that could improve is the optimization algorithms sometimes if order is timesensetive it's hard to manage it on Cartwheel.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/497237/Cartwheel)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/497237-Cartwheel/> |
| en-AU | <https://www.softwareadvice.com.au/software/497237/Cartwheel> |
| en-GB | <https://www.softwareadvice.co.uk/software/497237/Cartwheel> |
| en-IE | <https://www.softwareadvice.ie/software/497237/Cartwheel> |
| en-NZ | <https://www.softwareadvice.co.nz/software/497237/Cartwheel> |

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