---
description: Review of Tactful AI Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Tactful AI | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/4389/contact-center/software) > [Tactful AI](/software/498613/Tactful-AI-Helpdesk)

# Tactful AI

Canonical: https://www.softwareadvice.ie/software/498613/Tactful-AI-Helpdesk

> Tactful is an omnichannel customer service platform leveraged by artificial intelligence. It integrates digital channels such as chat, email, and social media. The platform's conversational customer service capabilities aim to enhance engagement across all channels, providing personalized experiences.&#10;&#10;The platform offers personalized and automated customer support with self-service options. Customers can resolve issues independently, which can manage wait times. Tactful also integrates with various applications through customizations, allowing businesses to personalize service and handle productivity.
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Tactful

## Commercial Context

- **Starting Price**: £29.00
- **Pricing model**: Per User (Free Trial)
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Arabic, Danish, Dutch, English, Finnish, French, German, Spanish, Swedish
- **Available Countries**: Australia, Bahrain, Belgium, Canada, Egypt, France, Germany, Ghana, Ireland, Italy, Jordan, Kuwait, Mexico, Morocco, Netherlands, New Zealand, Nigeria, Qatar, Saudi Arabia, Singapore and 4 more

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Automated Responses
- Automated Routing
- Chatbot
- Collaboration Tools
- Customer Communication
- Customer Database
- Customer Support
- Customisable Branding
- Customizable Fields
- Data Import/Export
- Email Templates
- Interaction Tracking
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Natural Language Processing

## Integrations (51 total)

- 3CX
- Avaya CPaaS
- Avaya Enterprise Cloud
- Avaya Experience Platform
- Avaya UCaaS
- BigCommerce
- Destiny Software
- Dynamics 365 Customer Voice
- Enreach Contact
- Facebook Business Suite
- Freshdesk
- Freshdesk Omni
- Google Calendar
- Google Cloud
- Google Sheets

... and 36 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Contact Centre Software](https://www.softwareadvice.ie/directory/4389/contact-center/software)

## Related Categories

- [Contact Centre Software](https://www.softwareadvice.ie/directory/4389/contact-center/software)
- [Customer Service Software](https://www.softwareadvice.ie/directory/255/customer-service/software)
- [Chatbot Software](https://www.softwareadvice.ie/directory/3923/chatbot/software)
- [Customer Support Software](https://www.softwareadvice.ie/directory/4658/customer-support/software)
- [Help Desk Software](https://www.softwareadvice.ie/directory/4160/help-desk/software)

## Alternatives

1. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4065 reviews)
2. [Freshdesk](https://www.softwareadvice.ie/software/110247/freshdesk) — 4.5/5 (3395 reviews)
3. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1747 reviews)
4. [Milvus](https://www.softwareadvice.ie/software/246233/milvus) — 4.8/5 (201 reviews)
5. [Zoho Desk](https://www.softwareadvice.ie/software/393877/zoho-desk) — 4.5/5 (2208 reviews)

## Reviews

### "Better and streamlined client communication" — 5.0/5

> **Thomas** | *28 April 2025* | Management Consulting | Recommendation rating: 8.0/10
> 
> **Pros**: It's fast, has a clear overview and supports all sorts of communication channels. We use it for both support and general inquiries.
> 
> **Cons**: There is nothing that I don't like.
> 
> I am very satisfied and also like the personal and proactive support of the team at Tactful. I like the AI powered chatwidget.

-----

### "Assertive Approach for Csutomer Help" — 5.0/5

> **Gestione** | *6 May 2024* | Maritime | Recommendation rating: 9.0/10
> 
> **Pros**: Tactful AI Helpdesk has incredible facilitation, where customer support is well included and immediate live bot developed.
> 
> **Cons**: Tactful AI Helpdesk has made everything operational, with no dislike.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/498613/Tactful-AI-Helpdesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/498613-Tactful-AI-Helpdesk/> |
| en-AU | <https://www.softwareadvice.com.au/software/498613/Tactful-AI-Helpdesk> |
| en-GB | <https://www.softwareadvice.co.uk/software/498613/Tactful-AI-Helpdesk> |
| en-IE | <https://www.softwareadvice.ie/software/498613/Tactful-AI-Helpdesk> |
| en-NZ | <https://www.softwareadvice.co.nz/software/498613/Tactful-AI-Helpdesk> |

-----

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