About Toast POS

Toast POS is a flexible system built exclusively for restaurants and the food service industry. Offering tools like online ordering, delivery, takeout, mobile app ordering, contactless payments, and e-gift card purchasing, this solution is designed to help restaurant operators adapt fast and take control of changing industry trends and guest expectations. As a safe and secure cloud-based platform, Toast POS includes new feature updates while allowing users to access restaurant data from anywhere, on any mobile device. Its powerful reporting and analytics suite allows restaurant management to identify opportunities for saving on costs, highlight best-selling menu items, and much more. This POS system can help streamline inventory management and restaurant operations. Necessary menu updates, such as daily specials, can be made from any Toast terminal or mobile device using the Toast app. Servers can use tableside ordering features and complete payment processing using handheld tablets, known as Toast Go. With this POS solution, Toast users can also track bar tabs and look up drink recipes, helping to improve the overall client experience. The Toast Kiosk is also available for diner self-service options. Toast’s Payroll and Team Management product is a time-saving solution that integrates restaurant POS and payroll systems for seamless time-tracking, approvals, and HR functions. This integration can help a restaurant owner save money by reducing the need for extra software vendors. The Toast POS system also automates standardized gratuities that encourage fair tips, which can improve employee morale within the restaurant industry.
Toast POS Software - Toast POS - Hardware Suite
Toast POS Software - Toast POS - Flex for Guests
Toast POS Software - Toast Flex for Kitchen
Toast POS Software - Toast Go 2
Toast POS Software - Toast Flex
Toast POS Software - Toast POS customizable branding
Toast POS video
Toast POS Software - Toast POS - Hardware Suite - thumbnail
Toast POS Software - Toast POS - Flex for Guests - thumbnail
Toast POS Software - Toast Flex for Kitchen - thumbnail
Toast POS Software - Toast Go 2 - thumbnail
Toast POS Software - Toast Flex - thumbnail

Toast POS pricing

Toast POS has a free version and does not offer a free trial. Toast POS paid version starts at US$165.00/month.

Starting Price:
US$165.00/month
Free Version:
Yes
Free trial:
No

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Toast POS Reviews

Feature rating

Value for Money
3.9
Functionality
4.1
Ease of Use
4.3
Customer Support
3.7
5 reviews of 419 View all reviews
Jeff
  • Industry: Food & Beverages
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 14/10/2019

So Great to Have Everything Consolidated

Overall I think after a lot of research and a couple of trials Toast seemed to be the best option as a long-term solution. I believe it can grow with us over the years.

Pros

One stop shop plug and play solution! I was not interested in having to switch between systems and wanted easy reporting across the business.

Cons

Takes a while to learn all the functionality but worth it once learned. Although it’s not a problem with the software itself, either a better hard copy training manual or disk would be helpful.

Alternatives Considered

Time Tracker and NCR Aloha

Reasons for Switching to Toast POS

More robust and offered more scale as we grow to keep everything on one platform.

Response from Toast

Hi Jeff, Jasmine from Toast here. We're thrilled to hear you are enjoying your all-in-one, Toast POS System! For helpful training material, encourage you to refer to Toast Central at https://central.toasttab.com/s/.

Replied 8/11/2019
Shaz
  • Industry: Restaurants
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/12/2022

The Best-In-Class Cloud POS out there!

Pros

Toast is at the cutting edge of development and understanding of their customers. Their products are always customer-centric and are light years ahead of competition!

Cons

As with any organization, fast growth means lots to update, but they are handling this well. Support could be better too.

Alternatives Considered

Revel Systems

Reasons for Choosing Toast POS

Nobody wants to use Windows 95 UX in a year that starts with a 2.

Reasons for Switching to Toast POS

Ethernet hardwire >>>> Wifi only
Nino
  • Industry: Food & Beverages
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
2
Customer Support
1

2
Reviewed on 12/1/2023

Toast customer service failure

It’s been horrible. I hate writing reviews to begin with. But people need to know the truth about their sales reps. Especially in the South Carolina/Georgia area. No response no follow up at all. I actually referred them another restaurant and they were bot going to give me the referral fee, until I pressed them on it. Wanted information on their marketing strategy, no response. I wanted information on several different products they offer, no response. I know Toast is popular, but I would stay away. Not from a technical standpoint, but their sales staff is not responsive at all. For the money you pay, should be much better.

Pros

The system works ok. However, response from sales rep is non existent. It just doesn’t happen. Failure to return calls emails or any sort of communication never happens. Would like to give them back all of their stuff

Cons

No response from sales reps. Take your money and disappear.

Stuart
  • Industry: Restaurants
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
3

5
Reviewed on 13/12/2022

Easy to implement

It keeps me up to date in real time with what is happening in my restaurant.

Pros

The suite of features in the software make it easy to integrate into almost any restaurant environment. They have an excellent team to get you started and help you design your system to your specs. Email marketing and loyalty program have been great for us.

Cons

I am not very happy with the fact that we were forced to take on Toast as our payment processor! This is costing us way more in fees than my original "Interchange Plus" processing that I had through my bank. This is a little disconcerting and could add up to some major dollars in expense!

Alternatives Considered

Aloha Cloud

Reasons for Choosing Toast POS

NCR did not support my existing system any longer

Switched From

Aloha Cloud

Reasons for Switching to Toast POS

Cost and benefit analysis
Nathan
  • Industry: Restaurants
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 13/12/2022

Toast is best POS we have ever used!

This has hands down been the best experience with a POS company and software that I have had in over 35 years in the industry.

Pros

Functionality, ease of use, price, adaptability, continues upgrades with additions of new features, ability to request features

Cons

Customer phone service is very poor. Often get new and/or not well trained agent.

Reasons for Choosing Toast POS

Unhappy with the features and price of Heartland. I compared over a dozen POS systems over the course of 2 months before deciding that Toast would be the perfect fit for us.

Reasons for Switching to Toast POS

Better features, better price, and best of all it was the most all in one solution

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