About Toast POS
Toast POS pricing
Toast POS has a free version and does not offer a free trial. Toast POS paid version starts at US$165.00/month.
Alternatives to Toast POS
Toast POS Reviews
Feature rating
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
So Great to Have Everything Consolidated
Overall I think after a lot of research and a couple of trials Toast seemed to be the best option as a long-term solution. I believe it can grow with us over the years.
Pros
One stop shop plug and play solution! I was not interested in having to switch between systems and wanted easy reporting across the business.
Cons
Takes a while to learn all the functionality but worth it once learned. Although it’s not a problem with the software itself, either a better hard copy training manual or disk would be helpful.
Reasons for Switching to Toast POS
More robust and offered more scale as we grow to keep everything on one platform.Response from Toast
Hi Jeff, Jasmine from Toast here. We're thrilled to hear you are enjoying your all-in-one, Toast POS System! For helpful training material, encourage you to refer to Toast Central at https://central.toasttab.com/s/.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Great POS System for Restaurants
We've been pretty happy with Toast. We've used them for over 4 years & have no thoughts about switching POS systems.
Pros
It is so easy to make changes & push them to the terminals. Easy to manage from home rather than having to be onsite all the time. Credit card payments are received in a timely manner & customer service has always taken great care of us. Also a great point is that you can keep running when the internet goes down. It's not perfect, but it's the best that we've seen.
Cons
Servers complain that when you close the credit card orders that you have to enter your POS number again. I complain because I can't see more than 24 months of information and can only see it 6 months at a time. I wish that sales were assigned to the time frame they were purchased at and not at the time that the ticket was opened.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Works when it works.
We did all of our clocking in and out for all employees on the toast system along with all of our order placing. Entering products and getting them accurate sometime caused issues.
Pros
It was really easy to use once we got it set up and going. In concept it is a wonderful product, and it could be a great asset to any restaurant.
Cons
Customer service left something to be desired. At times we were on the phone with them for over 2 hours and we still wouldn't be up and running.
Response from Toast
Hi Mickel thank you for your feedback. We're always looking for ways to improve our customer service efforts and appreciate the insight. If you have additional questions or are in need of support, join our Toast community at community.toasttab.com
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Disappointed is the right way to say it. Promised so much and did not deliver
It started off strong, and then just slowly going down hill. They have you locked in is how I feel, and now they don’t care.. They are worried about other things...
Pros
The hardware is nice. Having a handheld order taker is very nice. Also saving some paper with people signing the handheld device, but there are some issues as well. If there is an issue, it is nice to have a US based support center..
Cons
Well, You can not add an auto charge of 3% if a person is using a credit card unless you manually add it, the kitchen display has glitches, an order with 5 things will send a text alert for each item rather than the entire order when finished. I was also promised that the credit cards would not cost more, they would match or beet what I had in the past, and that is not ringing true to the tune of around 100 ish a month.... Took 4 months to get someone to finally review the credit card charges only for him to “shine me on” which is frustrating to a business owner. I have also had a few extremely good feature requests that I know other restaurants would use, like using the hand held to present the final bill rather than printing a receipt... But honestly there is no way to know if anyone has herd you, if anything will happen or if anyone cares... Also you can’t have pictures in the POS.. having pictures as well as having descriptions and a recipe would be great.. but no options...
Response from Toast
Hi Tim, Mora from Toast here. Thank you for all this feedback, we appreciate hearing from you as we work to continuously improve our product! We do have many great feature ideas in our queue from customers and are constantly working on implementing them. I would encourage you to follow "Feature Release Updates", available on Toast Central (central.toasttab.com). This is where you can find the most up-to-date product release notes for various Toast products.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Online Order Fee
It was a great service - all do it yourself - which kept implementation costs down. Not easy for complicated food items, so takes time and effort. The new add cost to customers is wrong on all levels, so we are forced to reevaluate.
Pros
Easy to train and use.Good reporting.Integrated timecard/payrollConnected to caller ID
Cons
They are charging OUR customers .99 per order for "online processing". We pay all their fees monthly and do not receive any benefit from this additional cost to OUR customers. This adds complaints from customers (justified), cuts into tips, and is a poor business practice that we can't opt out of. We didn't know they would/could do this to OUR customers. Need to shop around for new POS.
Response from Toast
Hi Jody! Thanks for taking the time to leave us such a thoughtful review. We appreciate your feedback on the .99 fee for online processing. As a customer, we considered your feedback and decided to remove the fee. Please let us know if you have additional feedback on how we can continue to meet your needs.
