--- description: Review of ClientTrack Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: ClientTrack | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Social Work Case Management Software](/directory/4089/social-work-management/software) > [ClientTrack](/software/502881/ClientTrack) # ClientTrack Canonical: https://www.softwareadvice.ie/software/502881/ClientTrack Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/502881/ClientTrack?page=2) > ClientTrack is Eccovia’s comprehensive case management system. Practitioner expertise in social services guides the development of ClientTrack, informed by our team of experts in HMIS, victim services, refugee resettlement, and many more. ClientTrack helps break down barriers separating siloed care and services so that providers can coordinate to put patients at the center of their own care. Our case management process includes a client intake and assessment stage that includes data deduplication measures, logic-driven workflows for capturing needed metrics for reporting, and supports a no-wrong-door coordinated entry approach. Our eligibility engine and comprehensive care plan make it easier to navigate the steps of determining every client’s eligibility for needed services and following up on whether they received them with our closed-loop referral process. ClientTrack helps you save time, unburdens you from tedious and repetitive tasks so you can focus on outcomes for the people you serve, and allows you to add value to your case management platform over time. Some of ClientTrack’s key features include: - Compliance Simplified. Our team includes recognized leaders and experts, and our ClientTrack platform is purpose-built for compliance. - Powerful Ad Hoc Reporting. Our reporting tools include common prebuilt reports as well as in-app tools to generate custom reports on the fly. - Integration and Migration. ClientTrack REST API brings real-time data integration, with data deduplication, quality checking, and HUD CSV file import/export. - Logic Driven Workflow. Let our responsive workflows do the heavy lifting for you, capturing the data you need and populating the forms with the correct fields based on the data you input. - Single Sign-On (SSO). SSO lets you reduce the number of passwords and sign-ins necessary for agencies that use multiple applications. - 508 Compliance. Eccovia is committed to providing an accessible platform; ClientTrack is fully 508 compliant. - Security. Hosted in Microsoft Azure, ClientTrack is protected with state-of-the-art security. ClientTrack’s application data is also protected with 256-bit SSL and TSL 1.2 encryption in transit and at rest. - Designer Toolset. ClientTrack puts you in the driver’s seat with the in-app Designer Toolset, which gives you the power to add functionality and features without costly custom code or change orders. Advanced users can add new forms, fields, workflows, reports, and even dive down to the level of domains and tables. ClientTrack allows you to add new value to your organization without adding new cost. - Reporting and Analytics. Save time and stress with compliant push-button reporting and ad hoc query tools that let you build custom reports on the fly—no special technical knowledge required. > > Verdict: Rated **4.4/5** by 11 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 11 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 3.8/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Eccovia ## Commercial Context - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Ad hoc Reporting - Assessment Management - Candidate Profiles - Case Management - Charting - Compliance Management - Eligibility Verification - Goal Setting/Tracking - HIPAA Compliant - Patient Management - Referral Management - Reporting & Statistics - Workflow Management ## Support Options - Email/Help Desk - Knowledge Base - Phone Support ## Category - [Social Work Case Management Software](https://www.softwareadvice.ie/directory/4089/social-work-management/software) ## Related Categories - [Social Work Case Management Software](https://www.softwareadvice.ie/directory/4089/social-work-management/software) - [HIPAA Compliance Software](https://www.softwareadvice.ie/directory/4599/hipaa-compliance/software) - [Charity Software](https://www.softwareadvice.ie/directory/4280/nonprofit/software) - [Human Services Software](https://www.softwareadvice.ie/directory/4556/human-services/software) - [Government Software](https://www.softwareadvice.ie/directory/4240/government/software) ## Alternatives 1. [CharityTracker](https://www.softwareadvice.ie/software/129328/charitytracker) — 4.5/5 (1059 reviews) 2. [NewOrg](https://www.softwareadvice.ie/software/2542/neworg) — 4.8/5 (67 reviews) 3. [Sumac](https://www.softwareadvice.ie/software/184069/sumac) — 4.4/5 (132 reviews) 4. [PlanStreet](https://www.softwareadvice.ie/software/241806/planstreet) — 4.3/5 (44 reviews) 5. [Community CareLink](https://www.softwareadvice.ie/software/2307/community-carelink) — 4.3/5 (42 reviews) ## Reviews ### "Good for Social Workers\!" — 4.0/5 > **Verified Reviewer** | *13 October 2019* | Education Management | Recommendation rating: 9.0/10 > > **Pros**: I work in a social work setting and so programs and softwares like ClientTrack always help to make our jobs a little easier. I have been able to use this tool to keep track of my case load and I really like how much it has helped me to stay organized and stay on top of my case load\! > > **Cons**: What I liked the least about this software was that it does take a little bit of time to get used to learning how to navigate around it. I look forward to seeing future updates that make this a bit more easier to use. > > My overall experience with ClientTrack has been very positive and has helped me do my tasks better now that I have everything in one place\! ----- ### "Useful and comprehensive database" — 5.0/5 > **Adele** | *5 December 2018* | Nonprofit Organisation Management | Recommendation rating: 8.0/10 > > **Pros**: The reports that can be generated based on the data entered are excellent. I knew some agencies that were using Excel to track thousands and thousands of clients or worse yet pulling the data from hard files\! Complicated information for fiscal reports involving multiple query fields that would have taken me hours by hand could be generated in just a few minutes. > > **Cons**: I wasn't always able to run the precise information I wanted in a report. It would be nice to have an easier to build query function for users without advanced skills. > > I worked in Homeless Services in Snohomish County in Washington State for 10 years and we were required by the County to enter every homeless individual into a database that collected demographic information for reporting to Housing and Urban Development. It was called Homeless Management Information System (HMIS) and ClientTrack was the vendor. ----- ### "No Support" — 1.0/5 > **Marnie** | *12 March 2021* | Accounting | Recommendation rating: 0.0/10 > > **Pros**: simple to use when it works. Well priced. > > **Cons**: We've been users for years and about 8 months ago the software quit tracking deadlines properly. Since this is the most important part of client track it caused a huge issue for our firm. We've called and emailed Client Track repeatedly. Every time they say that they're working on it and that they'll get us an update. Nothing has come. For 8 months we've been working without any confidence in this software. They're so busy trying to launch they're portal that they've let the core business fall apart. > > Really good for the first few years but horrible since they've switched to focusing on the portal. ----- ### "Excellent, is a software that is at the forefront of social and health services." — 5.0/5 > **Verified Reviewer** | *7 April 2018* | Recommendation rating: 10.0/10 > > **Pros**: I like the most is ClientTrack Case Management, a collection of tools for data collection, integration and superior information that allows government, community programs and health services to collaborate on solutions for the community that address the social determinants of health. > > **Cons**: I like least is that until now I have found that the program has a focus on the behavioral current and excludes other currents such as psychodynamics. > > Your behavioral health benefits include: Medicaid waiver programs, Homeless / homeless services, Long-term services and supports, Income cycle management, Services for youth and families, and Chronic disease. ----- ### "Client Track" — 5.0/5 > **Renee** | *6 September 2018* | Nonprofit Organisation Management | Recommendation rating: 8.0/10 > > **Pros**: Client Track is very user friendly. I am able to run reports and sort through data easily. > > **Cons**: The only problem I have had is it was expensive for us to create all of the reports we wanted. I wish we could have had a bigger IT budget to be able to create all of the reports we needed. > > I would definitely recommend Client Track to capture data for case managers. It is an easy program to learn and is a valuable tool. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/502881/ClientTrack?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/502881/ClientTrack) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data