--- description: Review of VolunteerHub Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: VolunteerHub | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Volunteer Management Software](/directory/416/volunteer-management-software/software) > [VolunteerHub](/software/5042/volunteerhub) # VolunteerHub Canonical: https://www.softwareadvice.ie/software/5042/volunteerhub Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/5042/volunteerhub?page=2) > VolunteerHub is a volunteer management software used by nonprofit or charity organizations in engaging volunteers. The software has an in-built online volunteer signup module that helps users in registering volunteers for an event. The module provides volunteers with a user account where they can log in and get latest updates from the organization about the upcoming events. The application provides a customizable interface where users can set up industry specific fields as per the company needs. VolunteerHub offers tools to build event-specific landing pages and automatic email registration verifications and reminders. The tracking functionality in the application helps staff members report volunteer involvement in the event. The software allows team members to define the metrics required for analysis such as the number of training classes attended by the volunteers and the number of certificates issued to the volunteers. VolunteerHub has an OnSite mobile app where staff members can create virtual check-in-kiosks for volunteers. Volunteers also have an option to check-in upon arrival using self-serve mode in the app. The software integrates with The Raiser’s Edge, Blackbaud CRM, Luminate and eTapestry to support fundraising and donor management tasks. > > Verdict: Rated **4.3/5** by 40 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 40 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: BetterGood - **Founded**: 1996 ## Commercial Context - **Starting Price**: US$143.00 - **Pricing model**: Flat Rate - **Pricing Details**: Plus Plan: From 150/month, billed annually Pro Plan: From 289/month, billed annually Enterprise Plan (Manage 2500+ volunteers): Contact for pricing - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Access Controls/Permissions - Activity Tracking - Attendance Tracking - CRM - Calendar Management - Communication Management - Customisable Branding - Customisable Forms - Customisable Reports - Customizable Fields - Data Import/Export - Donor Management - Event Management - Event Scheduling - For Nonprofits - Member Directory - Membership Management - Mobile Access - Personalisation ## Integrations (6 total) - Blackbaud Altru - Blackbaud CRM - Blackbaud eTapestry - Salesforce.org Nonprofit Cloud - Sterling - Zapier ## Support Options - Email/Help Desk - Knowledge Base - Chat ## Category - [Volunteer Management Software](https://www.softwareadvice.ie/directory/416/volunteer-management-software/software) ## Related Categories - [Volunteer Management Software](https://www.softwareadvice.ie/directory/416/volunteer-management-software/software) - [Charity Software](https://www.softwareadvice.ie/directory/4280/nonprofit/software) ## Alternatives 1. [SignUpGenius](https://www.softwareadvice.ie/software/390445/signupgenius) — 4.6/5 (1983 reviews) 2. [VolunteerLocal](https://www.softwareadvice.ie/software/59946/volunteerlocal) — 4.8/5 (204 reviews) 3. [Vome Volunteer](https://www.softwareadvice.ie/software/366441/vome-volunteer) — 4.6/5 (34 reviews) 4. [ivolunteer.com](https://www.softwareadvice.ie/software/458126/iVolunteerOnline) — 4.7/5 (40 reviews) 5. [SignUp.com](https://www.softwareadvice.ie/software/111753/volunteerspot) — 4.8/5 (395 reviews) ## Reviews ### "Saves so much time with high demand, one-off or shift-based opportunities\!" — 4.0/5 > **Tyler** | *31 October 2018* | Nonprofit Organisation Management | Recommendation rating: 9.0/10 > > **Pros**: Perfect for empowering thousands of individuals and group leaders to claim space in our twice-daily, year-round meal service opportunities with minimal initial interaction from our very small staff Volunteers can join groups (skills, interests, corporate, etc.), on their own or automatically through a customized link, and we can email those groups to recruit in a way more targeted than emailing all volunteers at once Easy to record volunteer hours automatically, and print useful nametags, with minimal interaction from a staff member, for opportunities with set start and end times (regular shifts, one-off opportunities, etc.) and to report basic attendance for those opportunities Automatic confirmation, reminder and thank-you emails Modify events, reservations, user groups, etc. in large batches and pull useful general participation reports Make notes about individual volunteers in their accounts > > **Cons**: Volunteer Hub shines with scheduling volunteers for opportunities with set start and end times. Much more attention is needed for creating irregular opportunities and scheduling volunteers/recording attendance for them. For example, opportunities with flexible start and end times, just gauging interest in internships, and volunteers who don't stick to a regular schedule but are welcome any time, can be a bit complex in Volunteer Hub. Unfortunately, there is no dashboard or easy view of major trends Some of the text that administrators have no control over provides constant confusion for volunteers. For example, the sign in button(s) in the Kiosk feature say "new" and "existing users," which often causes first-time volunteers - who have created accounts at home - to create a duplicate account on-site (and we need volunteers to be able to create accounts on-site for other reasons). Very basic email generator > > Overall I am very pleased with my VolunteerHub experience. When I joined the organization 1.5 years ago, we had been using its most basic functionality for a few years. Since then, I have learned from webinars, help docs and extremely responsive support team emails how to use nearly every feature. We've implemented each feature successfully, which has saved time and allowed us to rely on a huge pool of volunteers in new ways. Although I think the price increases have been a bit disproportionate to the increase in the number of active users we can have, VolunteerHub is meeting all of our major needs at the moment, and most of our minor ones, too. ----- ### "Ease of Use and Reporting\!" — 5.0/5 > **Stephanie** | *29 April 2020* | Nonprofit Organisation Management | Recommendation rating: 10.0/10 > > **Pros**: User-friendly interface, easy to modify and customize, and an excellent reporting feature. Our organization opted for the eTapestry integration, which automatically replicates volunteer data into eTapestry for efficient volunteer and donor tracking. VolunteerHub has simplified event management, volunteer tracking, and makes reporting quicker and easier than calculating numbers and formulas on a spreadsheet. The new filters on the events page also make it easier to navigate between opportunities. Staff is also able to use the kiosk feature, which allows volunteers to check-in and check-out remotely and more accurately. > > **Cons**: The communication features such as the internal email system are helpful; however, it lacks the option to add attachments. A few of our less tech-savvy users and volunteers complain about ease of use. Still, our team is typically able to walk them through most areas of concern. > > VolunteerHub offers excellent customer service, and they are always open to feedback. Not only do they work directly with their clients, but they also have a fast turnaround and frequently apply client feedback to improve the site. There are also a variety of tutorials on their customer support page. ----- ### "Challenging" — 1.5/5 > **Kate** | *3 April 2015* | Recommendation rating: 4.0/10 > > **Pros**: It is a great tool for allowing individuals to sign up for events on their own, with minimal work on the part of a volunteer coordinator. > > **Cons**: The sync tool to Raiser's Edge has been a huge threat to our data integrity. And the process that we have to use for group members to register and get signed up for events is quite complicated to explain and takes a lot of staff time. ----- ### "VolunteerHub is an Invaluable Resource\!" — 5.0/5 > **Catie** | *14 May 2020* | Nonprofit Organisation Management | Recommendation rating: 10.0/10 > > **Pros**: VolunteerHub has taken us from paper sign in sheets and manually recording hours to an all-automated process - saving us time and increasing overall efficiency. The reports that VolunteerHub offers is AMAZING\! We are able to report on exact volunteer hours, total volunteers and compare data easily. I absolutely love the communication feature. I can send an email to all 10,000+ volunteers in our database with one click\! The email/SMS feature is extremely helpful when we have last minute volunteer opportunities become available and we need them filled ASAP. > > **Cons**: This is a great software and has really transformed our volunteer program. Any concerns or suggestions we have had are attended to quickly by VolunteerHub staff. No complaints - thank you\! > > Overall, our experience with VolunteerHub has been great. We have a level of functionality that we did not have before. We are able to recruit, onboard and train volunteers easily with the help of this software. If we ever have an issue or a suggestion for a new feature, VolunteerHub is quick to respond and very supportive. ----- ### "Stop Letting the Tail Wag the Dog and Use VolunteerHub" — 4.0/5 > **Amanda** | *4 September 2014* > > Before VolunteerHub, each call or email that came in from interested volunteers was receiving a personal response. Then I liken the next step to "pin the tail on the donkey", because you would tell them of opportunities guessing at which ones would be a good match. Time intensive, and not highly effective. Since VH, here's an actual example- Volunteer A calls and wants to do X. We don't really have a need for X. In the past we would either have to try to accommodate, or cut the volunteer loose. Now that we have VolunteerHub, Volunteer A calls in and is immediately directed to a list of current opportunities on the website. While X is not listed, Volunteer A found 4 other opportunities that he did like, and signed himself up to meet our actual need\! Pros- We also use Blackbaud products and like the intentional product integration. We are a very complex organization, setting up multiple programs and sites. The software allows for this complexity all within the same database. We like the live support vs some of the competitors that require you to just read posts or email in for help. Cons- Lack of enough training time, and training seemed a little too flexible. "What do you need to know?" I don't know what I don't know. By the end of our given hours we hadn't covered some of the basic uses of the system. They have provided phone support, but reporting and exporting to me should certainly be covered during training. Everything is logged as an event. If you choose to automatically credit hours to volunteers, a simple 3 day drive would credit a volunteer with 72 hours, which skews reporting. We're getting to where we can't manually go in to fix these. Or tasks that could be done anytime- short of putting that in the description, it's confusing to volunteers. We have events with shifts of volunteers for child care. We'd like to have the ability to click on multiple groups/events and email all those volunteers one message. At this point, that is not easily done. We understand that continual product plans are underway, and any time we provide feedback on what we need, it is sent to development, so they are aware of the need for future roll outs. There may be a few cons, but we are pushing this product to the max. The freedom of posting our volunteer opportunities and allowing our volunteers to customize their experience based on what they want to do has taken our volunteer program to the next level. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/5042/volunteerhub?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/5042/volunteerhub) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data