---
description: Review of Smiddle Omnichannel Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Smiddle Omnichannel | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/4389/contact-center/software) > [Smiddle Omnichannel](/software/507511/Smiddle-Omnichannel)

# Smiddle Omnichannel

Canonical: https://www.softwareadvice.ie/software/507511/Smiddle-Omnichannel

> Smiddle Omnichannel is a software solution that enables messaging between a company's clients, users of instant messaging services and online chat, and contact center agents. This solution integrates various communication channels, such as calls, chats, video, and file transfers, into a single contact center operator interface. Smiddle Omnichannel caters to companies that aim to offer their customers a seamless and convenient communication experience across multiple platforms.

The solution offers several key features. It can reduce costs by automating the processing of messages through chatbots and visual IVR menus. Smiddle Omnichannel also saves the entire history of communication with the client, providing convenient search and viewing capabilities. Additionally, the software allows for online meetings with clients through video calls, enabling eye contact and emotional assessment, which can be beneficial for establishing stronger relationships.

Smiddle Omnichannel provides businesses with unified and complete statistics across all communication channels within the familiar contact center reporting module. This feature allows companies to gain a comprehensive understanding of their customer interactions and make data-driven decisions to improve their overall customer service. By implementing Smiddle Omnichannel, businesses can offer their customers a truly omnichannel experience and enhance their customer loyalty through the use of their preferred communication channels.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Smiddle
- **Founded**: 2015

## Commercial Context

- **Starting Price**: €0.00
- **Pricing model**: Other
- **Pricing Details**: Please contact Smiddle for pricing details,
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Linux (On-Premise)
- **Supported Languages**: English, Polish, Russian, Ukrainian
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- API
- Activity Dashboard
- Agent Interface
- Alerts/Notifications
- Automated Routing
- Automatic Call Distribution
- CRM
- Call Centre Management
- Call Recording
- Call Routing
- Call Scripting
- Call Transfer
- Caller ID
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Computer Telephony Integration
- Customer History
- IVR
- Live Chat

## Support Options

- Email/Help Desk
- Phone Support

## Category

- [Contact Centre Software](https://www.softwareadvice.ie/directory/4389/contact-center/software)

## Alternatives

1. [Ringover](https://www.softwareadvice.ie/software/120988/ringover) — 4.7/5 (871 reviews)
2. [Sobot](https://www.softwareadvice.ie/software/524506/Sobot) — 4.9/5 (96 reviews)
3. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1781 reviews)
4. [Amazon Connect](https://www.softwareadvice.ie/software/352892/amazon-connect) — 4.5/5 (93 reviews)
5. [HoduCC](https://www.softwareadvice.ie/software/95921/hoducc) — 4.6/5 (95 reviews)

## Reviews

### "Smiddle Omnichannel Messenger Connector is an effective and reliable technical solution" — 5.0/5

> **Dmytro** | *7 October 2022* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Smiddle Omnichannel Messenger Connector is able to serve customer requests through popular instant messengers: Viber, Facebook, Telegram, chat on the Bank’s website. The peculiarity of the solution is that all calls from customers go to a single service channel - Cisco Finesse, which greatly facilitates the work of agent.
Implementation of a chat bot in the Bank helped to service typical customer requests in an automatic mode, without the participation of agents, which positively affected on the efficiency and reduced the workload of the Contact Center.
Using API interfaces, Smiddle software products were integrated with the Bank's systems, which made it possible to serve not only anonymous, but also identified customer requests with personalized information, check balances and look for the nearest ATMs and branches. This significantly increased customer satisfaction with the provided services and increased their interest in alternative service channels.
> 
> **Cons**: An automated assessment of the quality of service for agents would be a great improvement.
> 
> In the process of cooperation, Smiddle has established itself as a reliable partner and team with high technical and communication skills. The company's work style is - creativity and flexibility in solving complex technical issues.
The deep professional knowledge of the development team allows implementing the desired solutions. Smiddle's contribution to the comprehensive training of our customer’s it-team is also positively evaluated. It should be noted that the project was completed in time, and all the issues were quickly resolved, which indicates a high level of customer support at Smiddle.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/507511/Smiddle-Omnichannel)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/507511-Smiddle-Omnichannel/> |
| en-AU | <https://www.softwareadvice.com.au/software/507511/Smiddle-Omnichannel> |
| en-GB | <https://www.softwareadvice.co.uk/software/507511/Smiddle-Omnichannel> |
| en-IE | <https://www.softwareadvice.ie/software/507511/Smiddle-Omnichannel> |
| en-NZ | <https://www.softwareadvice.co.nz/software/507511/Smiddle-Omnichannel> |

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