---
description: Review of ViaDialog Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: ViaDialog | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Conversation Intelligence](/directory/4847/conversation-intelligence/software) > [ViaDialog](/software/509293/ViaFlow)

# ViaDialog

Canonical: https://www.softwareadvice.ie/software/509293/ViaFlow

> Viadialog is an AI-enabled cloud contact center software designed to help businesses deliver personalized customer experiences across every channel. Built to support customer service, sales, and marketing teams, Viadialog centralizes all customer interactions into a centralized platform powered by automation, real-time data, and routing.

With Viadialog, companies can manage volumes of conversations across email, phone, live chat, SMS, WhatsApp, and social media. The platform uses AI to help streamline workflows, automate repetitive tasks, and provide agents with suggestions and contextual insights. The platform includes conversational AI with natural language technology and voice and text AI chatbots. ViaDialog also offers customer interaction analysis for data collection and analysis, outbound call campaigns, and custom customer relationship solutions with API modules. Additionally, the platform provides AI add-ons for enhanced customer experience and agent performance management, as well as automated transcription, summarization, sentiment analysis, and multi-channel integration.

The platform is designed with AI modules for streamlined management of complex interactions and quality monitoring for service enhancement and sales boost. ViaDialog offers a wide choice of connectors for integration with third-party platforms. The platform also features real-time data dashboards for call management, GDPR compliance and ISO 22301 certification.
> 
> Verdict: Rated **5.0/5** by 4 users. Top-rated for **Likelihood to recommend**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 4 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: ViaDialog

## Commercial Context

- **Starting Price**: €39.00
- **Pricing model**: Per User (Free Trial)
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop)
- **Supported Languages**: English, French
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 210 more

## Features

- AI Copilot
- AI Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Automatic Transcription
- Autoresponders
- Blended Call Centre
- CRM
- Call Centre Management

## Integrations (16 total)

- Amazon S3
- Apizee
- Coheris CRM Suite
- EasyWare HRM
- Efficy CRM
- Freshdesk
- Google Calendar
- HubSpot CRM
- Mayday
- Microsoft Dynamics 365 Business Central tegossuite
- Microsoft Teams
- ReachFive
- Salesforce Commerce Cloud
- Selligent
- WhatsApp

... and 1 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Conversation Intelligence](https://www.softwareadvice.ie/directory/4847/conversation-intelligence/software)

## Related Categories

- [Conversation Intelligence](https://www.softwareadvice.ie/directory/4847/conversation-intelligence/software)
- [Call Tracking Software](https://www.softwareadvice.ie/directory/3509/call-tracking/software)
- [Predictive Dialer Software](https://www.softwareadvice.ie/directory/1758/predictive-dialer/software)
- [VoIP Software](https://www.softwareadvice.ie/directory/4508/voip/software)
- [Telephony Software](https://www.softwareadvice.ie/directory/1710/computer-telephony-integration/software)

## Alternatives

1. [Adit](https://www.softwareadvice.ie/software/214384/adit) — 4.7/5 (273 reviews)
2. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1781 reviews)
3. [Glassix](https://www.softwareadvice.ie/software/419790/glassix) — 5.0/5 (103 reviews)
4. [Weave](https://www.softwareadvice.ie/software/158992/weave) — 4.3/5 (669 reviews)
5. [Sobot](https://www.softwareadvice.ie/software/524506/Sobot) — 4.9/5 (96 reviews)

## Reviews

### "ViaFlow a répondu à toutes nos attentes dans un contexte nouveau pour nous" — 5.0/5

> **Rémi** | *22 November 2024* | Real Estate | Recommendation rating: 9.0/10
> 
> **Pros**: La solution a parfaitement répondu à nos attentes lors de la création de notre service de relation client (SRC). Elle est simple à mettre en œuvre et l'accompagnement de ViaFlow est un point très positif du projet. Les agents ont rapidement prit en main la solution et côté administration on retrouve toutes les fonctionnalités attendues pour gérer les flux du SRC.
> 
> **Cons**: Certains points de paramétrages nécessitent un accompagnement car ils sont moins intuitifs.
> 
> Aujourd'hui tous les flux entrants (voix et mail) transitent via notre service de relation client qui utilise ViaFlow au quotidien. Les collaborateurs sont à l'aise avec la gestion simple de l'outil qui leur permet de se focaliser sur leurs autres tâches métier. La responsable du service est en mesure piloter l'activité comme il se doit et nous sommes pleinement satisfaits de la solution (et nous continuons à implémenter certaines fonctionnalités au faire et à mesure de notre expérience grandissante dans son usage et dans le métier de la relation client).

-----

### "Migration réussie et accompagnement de qualité" — 5.0/5

> **virginie** | *20 November 2024* | Civil Engineering | Recommendation rating: 9.0/10
> 
> **Pros**: Nous avons récemment migré de notre ancienne solution vers la solution omnicanale ViaFlow, et l’expérience a été une réussite. La modification du SVI pour un routage client optimisé a été un vrai plus. L’accompagnement méthodique, en particulier grâce au chef de projet Xavier, et l'efficacité lors de la migration sous la manœuvre du responsable support \[caché sensible contenu\] ont fait toute la différence. Nous sommes très satisfaits du résultat et gardons notre pleine confiance à ViaDialog après ce nouvel accompagnement sans faille \!
> 
> **Cons**: Le temps d’adaptation nécessaire pour maîtriser pleinement toutes les nouvelles fonctionnalités.
> 
> Découverte en cours, mais outil pertinent et bien adapté

-----

### "Solution omnicanale et user friendly" — 5.0/5

> **Aurore** | *15 October 2024* | Leisure, Travel & Tourism | Recommendation rating: 9.0/10
> 
> **Pros**: Solution omnicanale et user friendly et équipe de suivi très impliquée
> 
> **Cons**: Le déploiement du chat, nouvel outil, un peu difficile

-----

### "Avis PARTELIOS" — 5.0/5

> **Meryam** | *26 April 2024* | Real Estate | Recommendation rating: 10.0/10
> 
> **Pros**: VIAFLOW possède un beau visuel, l'outil est simple. On retrouve facilement l'information recherchée, l'outil étant bien organisé. La plateforme admin est facile à appréhender et on retrouve toutes les données nécessaires au pilotage. L'équipe support est très réactive
> 
> **Cons**: La partie rapport mensuel de la plateforme admin est peut être trop dense.
> 
> L'outil est utilisé quotidiennement par mes collaborateurs qui en sont satisfaits. L'installation a été simple et la prise en main utilisateurs rapide. L'équipe projet a su répondre à l'ensemble de nos demandes et encore aujourd'hui l'équipe support est réactive. 
Je souligne que nous avons apprécié être accompagné par \[caché sensible contenu\] dans le projet.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/509293/ViaFlow)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/509293-ViaFlow/> |
| en-AU | <https://www.softwareadvice.com.au/software/509293/ViaFlow> |
| en-GB | <https://www.softwareadvice.co.uk/software/509293/ViaFlow> |
| en-IE | <https://www.softwareadvice.ie/software/509293/ViaFlow> |
| en-NZ | <https://www.softwareadvice.co.nz/software/509293/ViaFlow> |

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