---
description: Review of Pepper Cloud Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Pepper Cloud | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [AI Sales Assistant Software](/directory/4614/ai-sales-assistant/software) > [Pepper Cloud](/software/511683/Pepper-Cloud-CRM)

# Pepper Cloud

Canonical: https://www.softwareadvice.ie/software/511683/Pepper-Cloud-CRM

> Pepper Cloud is a cloud-based CRM solution built for small and medium-sized businesses across industries such as real estate, healthcare, education, finance, manufacturing, and e-commerce. It serves sales, marketing, and customer support teams in Singapore, Malaysia, India, the UK, the US, and other markets.

Core features include a multichannel inbox that unifies WhatsApp, email, Facebook Messenger, Instagram, Telegram, SMS, and calls in one place. Sales pipeline management supports multiple pipelines, deal probability scoring, and stagnant deal alerts. Automated lead capture pulls in leads from web forms, digital ads, and incoming messages. A no-code workflow builder handles repetitive tasks through trigger-based automation. The built-in AI chatbot manages customer queries around the clock and hands off complex cases to human agents. AI-powered insights summarise conversations, tag keywords, and auto-update CRM records. Interactive dashboards provide real-time reporting on leads, sales, and campaigns.

Pepper Cloud is accessible via web browser and a mobile app for iOS and Android. Support is available through email, phone, live chat, and a knowledge base.
> 
> Verdict: Rated **4.5/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Pepper Cloud

## Commercial Context

- **Pricing model**: Per User (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Chinese, English
- **Available Countries**: Canada, Hong Kong SAR China, India, Indonesia, Malaysia, Myanmar (Burma), Philippines, Singapore, Thailand, United Kingdom, United States

## Features

- AI/Machine Learning
- API
- Activity Dashboard
- Alerts/Notifications
- Business Process Automation
- CRM
- Calendar Management
- Campaign Management
- Chatbot
- Contact Management
- Customer Engagement
- Customer Journey Mapping
- Customisable Dashboard
- Customisable Reports
- Customizable Fields
- Dashboard
- Data Import/Export
- Data Security
- Document Storage
- Drag & Drop

## Integrations (30 total)

- Aircall
- Calendar 365 for Dynamics
- Calendar Pro
- Cin7 Core
- Facebook Business Suite
- Gmail
- Google Calendar
- Google Contacts
- Google Docs
- Google Drive
- Google Forms
- Google Sheets
- Google Workspace
- Instagram
- Jira

... and 15 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [AI Sales Assistant Software](https://www.softwareadvice.ie/directory/4614/ai-sales-assistant/software)

## Related Categories

- [AI Sales Assistant Software](https://www.softwareadvice.ie/directory/4614/ai-sales-assistant/software)
- [Marketing Automation Software](https://www.softwareadvice.ie/directory/1686/automation/software)
- [CRM Systems](https://www.softwareadvice.ie/directory/4153/crm/software)
- [Lead Capture Software](https://www.softwareadvice.ie/directory/3533/lead-capture/software)
- [Workflow Management Software](https://www.softwareadvice.ie/directory/4272/workflow/software)

## Alternatives

1. [HubSpot CRM](https://www.softwareadvice.ie/software/1854/hubspot) — 4.5/5 (4491 reviews)
2. [Salesforce Sales Cloud](https://www.softwareadvice.ie/software/2764/salesforce-sales-cloud) — 4.4/5 (18811 reviews)
3. [Zoho CRM](https://www.softwareadvice.ie/software/392464/zoho-crm) — 4.3/5 (7002 reviews)
4. [Kylas Sales CRM](https://www.softwareadvice.ie/software/216694/kylas) — 4.8/5 (625 reviews)
5. [Bigin by Zoho CRM](https://www.softwareadvice.ie/software/392397/bigin-by-zoho-crm) — 4.7/5 (744 reviews)

## Reviews

### "Effortless social media integration" — 4.0/5

> **Verified Reviewer** | *3 February 2025* | Pharmaceuticals | Recommendation rating: 8.0/10
> 
> **Pros**: Managing social media leads used to be a mess, but Pepper Cloud made it simple. It consolidates leads from Facebook, Instagram, and LinkedIn into a single platform, streamlining the process of tracking conversations, assigning leads, and staying organized.
> 
> **Cons**: At first, it took me some time to get the hang of managing multiple social media platforms within the CRM, but once I did, it became really seamless.

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### "Overall Pepper Cloud is a all-in-one solution for your sales and marketing needs." — 5.0/5

> **Anshul** | *17 December 2024* | Marketing & Advertising | Recommendation rating: 8.0/10
> 
> **Pros**: Pepper Cloud offers hands full of premium features like its WhatsApp CRM. Also, it's workflow automation section is also mind-blowing. It's supports multiple channels to interact with customers and to offer excellent support. It also supports AI powered features.
> 
> **Cons**: Their email marketing feature set need to be improved. If Pepper Cloud offer more email templates that would be the best thing.
> 
> My experience with Pepper Cloud is nice. They supports lots of must have features and also growing their tool based on customer needs. Excellent support.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/511683/Pepper-Cloud-CRM)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/511683-Pepper-Cloud-CRM/> |
| en-AU | <https://www.softwareadvice.com.au/software/511683/Pepper-Cloud-CRM> |
| en-GB | <https://www.softwareadvice.co.uk/software/511683/Pepper-Cloud-CRM> |
| en-IE | <https://www.softwareadvice.ie/software/511683/Pepper-Cloud-CRM> |
| en-NZ | <https://www.softwareadvice.co.nz/software/511683/Pepper-Cloud-CRM> |

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