---
description: Review of hellomateo Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: hellomateo | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/4742/customer-communications-mngt/software) > [hellomateo](/software/514021/Mateo)

# hellomateo

Canonical: https://www.softwareadvice.ie/software/514021/Mateo

> Hellomateo is a cloud-based customer communication management platform that helps businesses manage relationships through WhatsApp and other messaging channels. It serves companies of all sizes across various industries such as retail, healthcare, fitness, optical, real estate, finance and hospitality. The platform includes a multichannel inbox that centralizes customer communications, enabling effective team collaboration through assignments and message tagging.

An AI assistant automates customer interactions while ensuring GDPR compliance. The Journeys feature allows businesses to create personalized customer experiences throughout the customer lifecycle. Tools for collecting Google reviews enhance local visibility, and a web widget increases website inquiries. Comprehensive analytics support data-driven decision making. Additionally, Hellomateo offers a mobile application to maintain customer connections on the go. Automated campaign capabilities include birthday greetings and appointment reminders.
> 
> Verdict: Rated **5.0/5** by 3 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 3 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Mateo Estate

## Commercial Context

- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English, German
- **Available Countries**: Australia, Canada, France, Germany, India, Ireland, Italy, Mexico, Netherlands, New Zealand, Philippines, Singapore, South Africa, United Arab Emirates, United Kingdom, United States

## Features

- API
- Activity Dashboard
- Batch Communications
- CRM
- Chat/Messaging
- Customer Database
- Customer History
- Customisable Branding
- Email Management
- Feedback Management
- Inbox Management
- Interaction Tracking
- Multi-Channel Communication
- On-Demand Communications
- Reporting & Statistics
- SMS Messaging
- Social Media Integration
- Surveys & Feedback
- Video Support

## Integrations (4 total)

- HubSpot CRM
- Salesforce Commerce Cloud
- Salesforce Communications Cloud
- Shopware

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Customer Communications Management Software](https://www.softwareadvice.ie/directory/4742/customer-communications-mngt/software)

## Alternatives

1. [WhatsApp](https://www.softwareadvice.ie/software/285733/whatsapp) — 4.7/5 (16359 reviews)
2. [Viber](https://www.softwareadvice.ie/software/146449/viber) — 4.4/5 (4059 reviews)
3. [Telegram](https://www.softwareadvice.ie/software/146545/telegram) — 4.7/5 (6419 reviews)
4. [Text Request](https://www.softwareadvice.ie/software/306855/text-request) — 4.6/5 (1193 reviews)
5. [Sociocs](https://www.softwareadvice.ie/software/377457/sociocs) — 4.6/5 (118 reviews)

## Reviews

### "WhatsApp Kampagnen mit 500% ROAS" — 5.0/5

> **Jano** | *9 July 2025* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: Nutzen hellomateo um Bestandskunden wirkungsvoll zu reaktivieren. Ergebnisse der Kampagnen über WhatsApp sind durch die Bank hervorragend, mit ROAS oberhalb von 500%.
> 
> **Cons**: Gibt wenig zu kritisieren, ab und zu gibt es Änderungen im Programm, wo man dann etwas Zeit zur Einarbeitung braucht.
> 
> Sehr gut, besonders der persönliche, schnell erreichbare und kompetente Support fällt positiv in der Zusammenarbeit auf.

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### "Einfaches und tolles Tool + tolle Kundenbetreuung" — 5.0/5

> **Alina** | *11 July 2025* | Sports | Recommendation rating: 10.0/10
> 
> **Pros**: Ein einfaches und tolles Kommunikationstool.
Die Kundenbetreuung ist wirklich toll\! Jedes Anliegen wird umgehend bearbeitet.
> 
> **Cons**: An hellomateo gefällt mir alles gut. Die einfache Handhabung, die Übersicht und der dazugehörige gute Service.

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### "Top Support vom mateo Team\!" — 5.0/5

> **Janine** | *9 September 2025* | Food Production | Recommendation rating: 9.0/10
> 
> **Pros**: Sehr gutes Onboarding, schnelle Rückmeldung vom Support und die Möglichkeit anspruchsvolle Automationsketten aufzusetzen. Auch bei den Automationen bekommt man sehr gute Hilfe von dem hellomateo Team.
> 
> **Cons**: Die Statistiken und Reportings könnten gern detaillierter sein. Klasse wäre es, wenn man individuelle Reports anlegen könnte.
> 
> Ich bin rundum sehr zufrieden. Im Beratungsgespräch vorab wurde klar kommuniziert, was das Tool kann und was (noch) nicht. Hohe Bereitschaft des Teams Wünsche umzusetzen. Die Automationen aufzusetzen ist zum Teil etwas kompliziert, aber man bekommt schnell Support. Ansonsten ist die Benutzer Oberfläche sehr intuitiv.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/514021/Mateo)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/514021-Mateo/> |
| en-AU | <https://www.softwareadvice.com.au/software/514021/Mateo> |
| en-GB | <https://www.softwareadvice.co.uk/software/514021/Mateo> |
| en-IE | <https://www.softwareadvice.ie/software/514021/Mateo> |
| en-NZ | <https://www.softwareadvice.co.nz/software/514021/Mateo> |

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