--- description: Review of Mteja Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Mteja | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/508/customer-engagement/software) > [Mteja](/software/514162/Mteja) # Mteja Canonical: https://www.softwareadvice.ie/software/514162/Mteja Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/514162/Mteja?page=2) > Mteja is a cloud-based customer engagement platform that integrates multiple communication channels into one system. It serves businesses in industries such as human resources, agriculture, transport and logistics, non-profit organizations, fintech and edtech across Africa. Mteja enhances customer service operations through multichannel engagement. The platform includes a web-based call center with IVR functionality, a team inbox for consolidating messages and customizable chatbots for automating customer interactions. It offers campaign management tools for sending bulk messages, a visual USSD application builder and a ticketing system for tracking customer issues. Businesses can engage with customers via calls, SMS, WhatsApp and USSD from a single interface. Mteja allows organizations to build detailed customer profiles, providing insights into preferences, behaviors, and interaction history. It includes tools for measuring customer satisfaction, such as NPS, CSAT and sentiment analysis, to monitor experiences in real-time. These insights help businesses identify opportunities for personalized engagement strategies. > > Verdict: Rated **4.8/5** by 35 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 35 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Mteja Group ## Commercial Context - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Uganda ## Features - API - CRM - Campaign Management - Communication Management - Customer History - Reporting/Analytics - Sentiment Analysis ## Category - [Customer Engagement Software](https://www.softwareadvice.ie/directory/508/customer-engagement/software) ## Alternatives 1. 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It is easy to use and pricing also affordable. ----- ### "Good dias to interact with customers" — 5.0/5 > **Keerthana rai** | *26 September 2023* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: Mteja is a flexible platform to have a good communication with the customer as customer will be the main focus in this software . > > **Cons**: Most likely feature about Mteja is it gives an best opportunity to interact with the customer in a professional manner . > > Overall experience with Mteja is great , I would say that kindly utilise this application which is very user friendly. ----- ### "One place for all customer related information" — 5.0/5 > **Piyush** | *25 September 2023* | Internet | Recommendation rating: 10.0/10 > > **Pros**: I really liked this as this has helped me greatly. You can store everything related to customers in this and individuals can add on their own if something comes up to add to their information. It is easy to use. and really easy to operate. > > **Cons**: really there is nothing to dislike in this. It works more than fine and it really is easy to use. > > Overall experience has been great and really enjoy working with this. ----- ### "better communication with customers" — 5.0/5 > **Raymond** | *11 November 2023* | Wholesale | Recommendation rating: 10.0/10 > > **Pros**: it has a an intuitive user interface which is easy to navigate ,has various various features like SMS broadcasts which have enabled us reach out to our customers at scale via outband SMS and comprehensive analytics on delivery and reach of the message, allows interact with customers in one place since it even it supports calls on cloud > > **Cons**: i have not found any problems using this software for the time i have used it,it has amazing features > > this software is the best one can use for cloud calls and i would highly recommend it to any one who would love to make many calla and communicate with a bigger number of people at a less cost ----- ### "Customer centric platform" — 5.0/5 > **Herbert** | *11 November 2023* | Media Production | Recommendation rating: 10.0/10 > > **Pros**: this software enables us interact with our customers easily, has advanced management tools that enable us effeciently manage customer interactions across all our company channels all in one place with collaborative inboxes, automatic workflows and advance reporting features with the best intergrations > > **Cons**: it is expensive to purchase incase one wants the business which is $50 per month and only has a maximum of 10 users, which does not favour us > > it is a good software for customer engagement with less efforts and easy to use with best customer interactions ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/514162/Mteja?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/514162/Mteja) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data