EnvisionNow

Pros

Very easy to learn , and intuitive. Cost is low.

Cons

Clients are not able to cancel their appointment online.

Pros

The demo....Great representative. Answered all my questions and followed up

Cons

Having to call in to cancel my account. Unfortunately, I have appointments and was not available to talk to [sensitive content hidden]
so my account was not closed. Called on the 11th of September and was told he was not available. No problem could you cancel my account. I don't want to be charged for something I am not going to use. Gave the reason but I still had to talk to [sensitive content hidden]
, why? When would be a good time for him to reach me. Gave a time but did not receive a call back. Not a problem, I just expected my account to be closed (N0 confirmation that my account was closed) Called again, I had to give them a time to for him to be able to follow up with me. Are you kidding? If I want to cancel my account, talking to him will not change that. I can't believe they will and did hold this account hostage. I realized my trial is almost up I AM BUSY and decided to email the support department so I could verify my request. Finally, a response from [sensitive content hidden]
questioning, why I want to close my account? As if the notes from the other two were not sent to him plus the email. Wow! I have the emails... Sum it all up, I never received an email stating my account was closed. I don't know if they charged the card on file. My bank decided to upgrade my card and they changed my cc info after I had already entered the old cc info. I don't have to worry about my account being charged.

Alternatives Considered

Reasons for Switching to EnvisionNow

Pros

Everything looked good at the beginning but changed once you sign the paperwork

Cons

Not customer support, waiter hours for not help or attitudes by a few when you need help. Never know what money was coming in from credit card company(numbers rarely match).
Now that I have cancelled my account with them, giving the a sixty day notice they still continue to charge me and have not refunded the money. I sign a year contract and they are charging me now for 13 months.
The service is not designed for a spa. Too many work around with no support. Suggestion go no where. Don't waste your time or money.

Pros

This software has great reports that our current software lacks.

Cons

We weren’t able to get our data migration completed, and gave up after 4 months. Terrible service! Worst experience with a vendor in my 30 year salon career.

Pros

Envision cloud is so important to me in my business. It keeps track of ALL my numbers!! From income to inventory, it’s great! I love the guest reminders! I also love that my staff has access to their schedules and can book appointments from home at any time!

Cons

The new boulevard software has some amazing customer Experience marketing, covering all parts of the customer journey.

Pros

the WORST program we have ever come across. False advertising misled us to many, many things and we were paying for the ultimate package (which by the way states it includes "priority support" but this is not existent. "marketing" is advertised as a feature with the package but they fail to tell you there are limits to text messaging and email. Appointment reminders fail to go out on a weekly basis. Has not been working for 1 month now. List could go on but hope this helps out other businesses - get details of your contract before signing!!

Cons

not exaggerating, almost everything. Not customizable, limited text messages can be sent out, can't choose your time the notifications are sent out either. poor customer service help. poor training. terrible report options.

Pros

Summit reports and being cloud based. We can view or work from anywhere!

Cons

The free text feature with our plan only allows one text out. I think, since it’s over the internet, there should be no charge. Also, reports should be more customizable.

Alternatives Considered

Reasons for Switching to EnvisionNow

Pros

I love that we are able to not only track our clients, but send out marketing e-mails, sms texting, reminders etc

Cons

There are still a lot of things that need to be added that would make our jobs a little easier, but they are constantly adding and updating things. We've used for 4 years and it continues to get better and easier with time.

Pros

The program is easy to use and is quickly responsive.

Cons

The Mac version you have to hit control then right click on mouse. It's annoying.
Also I would suggest that a notification would pop up if there is a double booking of apts.
It did freeze when we had windows, that is why we transferred to a Mac.

Alternatives Considered

Reasons for Switching to EnvisionNow

Pros

I like That it is keeping up with the times! The intervention of customized apps, marketing... its a one stop shop for us.

Cons

Miss the turn away list, and some workarounds for online booking.

Alternatives Considered

Reasons for Choosing EnvisionNow

Switched From

Reasons for Switching to EnvisionNow

Pros

I like the simplicity of the appointment calendar from an appointment-scheduler perspective. I also like the ease of setting up hours, location, confirmations, etc.

Cons

Unable to customize the online booking site beyond colors. Not very useable for a school salon, only allows one appointment at any one time in terms of online booking - only manual bookings can override this. Also, customer service chat has very limited hours that do not accommodate our evening employees during their close-out if they have questions. Also, their email marketing only allows us to send. The client filters are beyond basic. And we cannot even see the campaign results. It is only an integration to their own send grid account. Also, the emails not used for the month do not rollover to the next.

Pros

It's got everything a Salon would need to sell and book online. There's a simple CRM. Decent reporting (for sales/appointments).

Cons

It's pretty archaic in terms of features for marketing. Not to mention if you don't save in two places after updating email templates (which is already time consuming) you loose all of your work. Could really use more customizable reporting. Not great with integrating with other tools needed.

Pros

I love the ease we have with the multi use functions that cover all our needs in a POS system. We also love the support that is offered with live chats when trouble shooting. The ongoing training updates and tutorials are quite amazing and make a smooth process in training new employees.

Cons

One feature I would like to see added is the ability to print use of any Coupons on all receipts. Much like the discounts, we would like to track coupon use and have it visible on receipts for clients to see.

Pros

It is extremely user friendly, most mistakes are fixable when training. I love the chat feature when I need to learn something new or need help with anything.

Cons

Trying to find a certain report can be difficult, because all the options look so similar. I'd like gift card balances to be displayed in client demographics. I'd also like an option on the waiting list to include any employee, not just one.

Pros

We have used Envision for over 7 years and we most likely will continue to use it. Love that we have so much critical information for our business.

Cons

That I have to wait for an answer to a question and do it by email. I would rather just call and talk to someone on the phone.

Alternatives Considered

Reasons for Choosing EnvisionNow

Switched From

Reasons for Switching to EnvisionNow

Pros

The ease of setting it up. The inventory list is easy to set up service section is very easy to understand.

Cons

The text messaging feature that sends clients confirmations..

Pros

Easy, quick response and lots of levels of use

Cons

Need more access to training for new team members

Pros

I love having access to the software from home, phone, etc. My staff can book their own appointments from the app, so they don't have to wait up front re-book clients or call the salon when they're out. Marketing and appointment confirmations are included. The daily dashboard gives a quick glance of how the day is going. Support team is always helpful.

Cons

Nothing comes to mind. I've been very happy.

Pros

We had used the Desktop version of Envision cloud for close to 15 years and recently made the switch to the cloud version. Things I like: Closely resembles the desktop version so training was simply, Ease of booking appointments, online booking options, automatic confirmation/cancellation of appointments from guest side, Summit Salon reports and easy payroll reports.

Cons

It was very time consuming to set up the automated marketing, reminders etc.
When an appointment is booked in person a confirmation email is NOT sent to the guest. ( Shouldn't this be a given with any cloud based appointment software?)
Reports regarding online booking stats needs to be greatly improved (For unbooked appointments-Give more information on what services were being requested, what service provider, and at what time so the salon can adjust accordingly)
Better long term automated email marketing is desperately needed as well as more emails per month without needing an additional subscription.
Register drawer reports are confusing and it is too easy to have accidental multiple drawers open.

Alternatives Considered

Reasons for Switching to EnvisionNow

Pros

We like the ease of use and accessibility.

Cons

A lot of functions are not useful and can be toned down.

Pros

We have used envision for 18 years one time we tried to move software and it was nightmare but envision was there to help us convert back with open arms.

Cons

Payroc processing seems to be run out of someones home there customer service is terrible.

Pros

I like how everything is integrated. It works.

Cons

Customer service is not included. So if you are having issues you have to email and wait for someone to get back to you.

Pros

I only liked this software because I purchased it and was stuck with it and ended up just getting used to it and used it for the last eight years.

Cons

It’s too busy! It has several ways of doing the same thing which can be confusing

Pros

Easy to train staff and students.

Cons

only thing is our errors that are easily resolved through chat

Pros

I used the desktop version for 12 years and the cloud version for 3 years.
Desktop: I loved the reports
Cloud: I loved the text appointment reminders

Cons

Desktop: Lack of knowledge of the software by tech support
Cloud: No IP protection at the lowest priced tier.

Pros

The software is way to use. Even for those who are not tech savvy. And the customer service is on point and very patient

Cons

I actually don’t have any issues with this software

Pros

Support and customer service.They have the best customer care I ever experience

Cons

Tips taxes and Credit card fees deduction for employee payroll. Personally I have to do it manually.

Pros

Keeps track of everything. If I run into problems I can quickly teach a technician to help using my chat window. Response is almost immediate and helpful.

Cons

No cons that I’m aware of at this time.

Pros

We utilize this software for our Salon Company. The streamlining of the POS, calendar and reports is fabulous.
Customer service has really stepped up their game and they also listen to the clients needs via a separate portal for community suggestions and chats. Overall it works really well for us

Cons

Missing features are apparent in any software. However we try and keep up on the latest. We really need some security features to be widened.

Pros

Honestly, there is nothing I can think of that I like about Envision.

Cons

Customer service available hours, ease of use, Softwares functions as compared to the national standards of other software companies.

Pros

The Envision system encompasses every POS need for my company. There are vast amounts of functionality and data that help me day to day and when planning for the future. The system is complex but so are my needs. We are a fast growing company with 2 locations and more to come. Envision is able to adjust and grow with us.

Cons

In a 24/7 world I wish that there was easy to access 24/7 support.

Pros

This software is very user friendly! I've never needed tech support because it's so easy to use! I never have to worry about anything but getting my job done because this system takes care of everything daily from appointments to inventory and point of sale! Anyone with a business that requires a point of sale should be using this!

Cons

There's really nothing I don't like about this software! It does everything I need for my business!

Pros

Envision's ease of customer scheduling is my favorite feature.

Cons

I actually don't have any cons about Envision. I have, I believe, the original version and am very satissfied with it. I realize there are other features available if I wanted them.

Pros

The best part about this software is how clear the display is. It was very easy to implement to my employees, even the ones not familiar with computer bookings. Also, their customer service is top notch.

Cons

Almost every day something went wrong. Whether the credit card machine stopped responding to the software or vise Versa.

Pros

I find Envision very user friendly. It has a nice design that is easy for everyone in the office to use.

Cons

I would like to see easier email/SMS marketing. Our accounting department was not able to utilize the Quickbooks integration. The medical part of the software needs an overhaul, but for now it is usable.

Pros

I like the stats that work with our summit program

Cons

Glitches and to techy hard to get help unless o buy a different level

Pros

Integrates well as a Summit Salon for reports and etc

Cons

Reports can be hard to navigate, they can be streamlined for better ease of use

Pros

The software is easy to use.

Cons

Once you purchase this software you recieve a few months of support but after that they will not talk with you unless you pay for a pricey service contract.
Software is fine if you only have to install it once, but if you have to reinstall on a new computer or have any issues you are on your own unless you want to pay...
The only help guide is available on the software. A book guide is not available and the one on the software can be difficult to navigate through...
They have a few complaints with the BBB that have gone unresolved.

Pros

The fact that the program is in the cloud is great. We can all access the program remotely.

Cons

Payroll function not as complete as needed

Pros

Reporting and goal setting based on SSBC goals

Cons

Customer support especially on installation for new subscribers

Alternatives Considered

Reasons for Switching to EnvisionNow

Pros

It made it easy for me to get some much needed relaxation!

Cons

It is pricey but honestly that is the only downside.