---
description: Review of icomm Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
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title: icomm | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Customer Journey Mapping Tools](/directory/4004/journey-mapping/software) > [icomm](/software/516860/icomm)

# icomm

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> icomm is a unified marketing cloud that helps companies manage their marketing strategy in an integrated way. icomm caters to companies looking to connect with customers across channels and touchpoints to improve conversion and loyalty.

icomm offers omnichannel capabilities that allow brands to connect with consumers at each point of the customer journey in a coordinated way across channels like email, push notifications, surveys, banners, SMS, and ecommerce apps. The platform enables automated communications tailored to each stage of the customer journey.

The platform also provides advanced data processing by synchronizing online and offline data daily to generate over 120 omnichannel KPIs. This allows for dynamic segmentation and advanced RFM models that can be applied to full-funnel campaigns. Additionally, icomm offers easy integration of APIs and webhooks to connect data and systems. The platform also includes powerful native email marketing and transactional email capabilities to engage customers.
> 
> Verdict: Rated **4.7/5** by 34 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 34 Reviews |
| Ease of Use | 4.3/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.4/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: IcomMkt News

## Commercial Context

- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Brazilian Portuguese, English, Spanish
- **Available Countries**: Argentina, United States

## Features

- A/B Testing
- API
- Action Management
- Activity Dashboard
- Activity Tracking
- Audience Targeting
- Autoresponders
- Behaviour Tracking
- Behavioural Analytics
- CAN-SPAM Compliance
- CRM
- Campaign Analytics
- Campaign Management
- Campaign Scheduling
- Click Tracking
- Communication Management
- Contact Management
- Conversion Tracking
- Customer Database
- Customer Experience Management

## Integrations (13 total)

- Botmaker
- Google Analytics 360
- Instagram
- Mercado Pago
- Meta for Business
- Porta
- PrestaShop
- Shopify
- Tiendanube
- VTEX
- WhatsApp
- WhatsApp Business API
- Zapier

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Customer Journey Mapping Tools](https://www.softwareadvice.ie/directory/4004/journey-mapping/software)

## Related Categories

- [Customer Journey Mapping Tools](https://www.softwareadvice.ie/directory/4004/journey-mapping/software)
- [Marketing Automation Software](https://www.softwareadvice.ie/directory/1686/automation/software)
- [Email Marketing Software](https://www.softwareadvice.ie/directory/4697/email-marketing/software)

## Alternatives

1. [Gmail](https://www.softwareadvice.ie/software/171529/gmail) — 4.8/5 (13404 reviews)
2. [Brevo](https://www.softwareadvice.ie/software/18887/brevo) — 4.6/5 (3445 reviews)
3. [Mailchimp](https://www.softwareadvice.ie/software/111921/mailchimp) — 4.5/5 (17603 reviews)
4. [MailerLite](https://www.softwareadvice.ie/software/100595/mailerlite) — 4.7/5 (2259 reviews)
5. [Success.ai](https://www.softwareadvice.ie/software/426397/success-ai) — 4.8/5 (417 reviews)

## Reviews

### "Gran herramienta" — 5.0/5

> **Valentina** | *26 February 2024* | Financial Services | Recommendation rating: 10.0/10
> 
> **Pros**: Poder automatizar los envíos de mailing y la posibilidad de utilizar el modo encuestas para generar una audiencia.
> 
> **Cons**: El layout, pero simplemente por estética.

-----

### "Best mail marketing platform" — 5.0/5

> **Jesus** | *19 February 2024* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: la atención al cliente, el seguimiento del equipo y las múltiples funcionalidades.
> 
> **Cons**: Diseño arcaico y no es tan visual a la vista.

-----

### "Un aliado para el crecimiento" — 5.0/5

> **Tomas** | *9 February 2024* | Pharmaceuticals | Recommendation rating: 10.0/10
> 
> **Pros**: La forma de hacer mas simple lo complejo, una herramient clave para llevar adelante la estrategia
> 
> **Cons**: No tuve ninguna experiencia negativa, y siempre ayudaron a resolver las dificultades
> 
> Excelente desde el primer encuentro, y siempre ayudando a mejorar el negocio

-----

### "Optimización de Tiempos y Datos" — 5.0/5

> **Alejandro** | *20 February 2024* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10
> 
> **Pros**: Hago énfasis en dos cosas: La facilidad en que se puede usar la plataforma y lo claro que se ven los resultados, englobándolos en un solo espacio. Y por otro lado es la atención inmediata que aporta el equipo de ejecutivas, dado que con claridad y agilidad  aportan ideas y resuelven inquietudes
> 
> **Cons**: Actualmente al estar trabajando en un saneamiento de nuestras BBDD, me gustaría que fuese mas didáctica la unificación de las mismas dado que se puede percibir como algo muy manual y la idea ser automatizarlo. Otro tema seria a nivel estético, se puediese modernizar un poco
> 
> En lineas generales, es una plataforma fácil de utilizar

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### "Icomm, es LA herramienta" — 5.0/5

> **Mara** | *2 February 2024* | Computer & Network Security | Recommendation rating: 9.0/10
> 
> **Pros**: No solo por las funcionalidades de su plataforma sino por la calidad en su gestión de soporte, responden a todas las dudas y consultas rápida y efectivamente para poder hacer el mejor uso posible del sistema.
> 
> **Cons**: Al momento no he tenido problemas con la plataforma

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## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/516860/icomm)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/516860-icomm/> |
| en-AU | <https://www.softwareadvice.com.au/software/516860/icomm> |
| en-GB | <https://www.softwareadvice.co.uk/software/516860/icomm> |
| en-IE | <https://www.softwareadvice.ie/software/516860/icomm> |
| en-NZ | <https://www.softwareadvice.co.nz/software/516860/icomm> |

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