About Motive

Motive, formerly KeepTruckin, builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. The Motive Automated Operations Platform combines IoT hardware with AI-powered applications to automate vehicle and equipment tracking, driver safety, compliance, maintenance, spend management, and more. Motive serves more than 120,000 businesses across industries, including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, & delivery. Visit gomotive.com to learn more.
Motive Software - Fleet View
Motive Software - Fuel Utilization
Motive Software - History
Motive Software - Live Location
Motive Software - Safety
Motive Software - Smart Load Board
Motive video
Motive Software - Fleet View - thumbnail
Motive Software - Fuel Utilization - thumbnail
Motive Software - History - thumbnail
Motive Software - Live Location - thumbnail
Motive Software - Safety - thumbnail

Motive pricing

Motive has a free version and offers a free trial.

Starting Price:
Not provided by vendor
Free Version:
Yes
Free trial:
Yes

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Browse Motive Reviews

1,669 of 1,669 reviews
Sort by:
Simon
Simon
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
4

5
Reviewed on 23/6/2022

Already a very good solution on its way to become greater and greater

Pros

The product is relatively easy and quick to subscribe to, deploy, and use. We love how beautiful and uncluttered their apps are (mobile and desktop). The most needed features are covered with Motive's basic subscription and when coupled with a higher subscription and AI real-time dashcams, Motive leads the way as a premier partner for trucking companies.

Cons

We do not hesitate to use their 24/7 support (phone/chat) to better understand the product and to resolve issues. However, the best way to contact them is by phone as sometimes we tend to be less understood through the chat application and it happened several times we were left without a response for long periods of time. I recommend calling them directly for quick follow-ups and resolutions.

Alternatives Considered

Fleet Complete

Reasons for Switching to Motive

Motive met all of our current needs as a young trucking company and seemed to be better positioned than the alternative solutions regarding the future of its offering.

Response from Motive

Thank you for your feedback. We are glad to hear that you are satisfied with Motive (formerly KeepTruckin) services. For any further questions or concerns regarding anything, feel free to email us at [email protected] or call us directly at our 24/7 Support Line (855) 434-3564, and we will be more than happy to assist you.

Replied 24/6/2022
Jesse
  • Industry: Transportation/Trucking/Railroad
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/8/2024

Territory Manager

good way to get accurate locations on where my team is at, at all times and gives me location history to better serve our customers

Pros

gives the codes and reasons why truck is acting up

Cons

N/A - at the moment there's nothing i can say i dislike or like lease about it.

Response from Motive

Hey Jesse!

Thank you for the wonderful review! We're thrilled to hear that you appreciate our service.
Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564.
We will be more than happy to assist you!

Replied 2/9/2024
Alex
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/12/2024

Don't 2nd Guess..Make the Switch

Everything so far, has been phenomenal. They helped us transition from our old platform, and integrate all of our units.

Pros

The reliability of service. We've had zero issues with tracking since we've started with Motive.

Cons

That they didn't reach out to me sooner to switch.

Alternatives Considered

Azuga Fleet and Samsara

Reasons for Choosing Motive

Coverage was horrible in our work areas, and customer service was horrendous.

Switched From

Verizon Connect

Reasons for Switching to Motive

Price, coverage, & functionality for our business needs, is what led us to choose Motive.

Response from Motive

Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.

Replied 12/12/2024
Justin
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
2
Ease of Use
1
Customer Support
1

1
Reviewed on 10/1/2025

Charges for services not provided

Horrible we sold a truck 2 weeks after our renewal and they will not refund the charges on the remainder of the year the eld is not being used

Pros

Nothing worst company i have dealt with. The account manager ([sensitive content hidden]) would not help or put us through to somebody that could she claimed she was the only one that couldn't help us

Cons

The account manager in the billing department. the employees that we dealt with did not help in any way once they steal your money the are done with you and will not help

Response from Motive

We're sorry to hear that you didn't have a great experience using Motive! Please provide us with your contact details so we can reach out to you to address your concerns and improve your experience. Moreover, for further queries please feel free to email us at [email protected] or call us directly at our 24/7 Support Line (855) 434-3564.

Replied 14/1/2025
Samantha
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/10/2024

Couldn't live without

Motiv made our lives simpler. I would definitely recommend to anyone starting out, as there's a ton of regulations to keep up with, use Motiv to help with your ELD needs, but the IFTA tax portion is a MUST HAVE.

Pros

Motive- Formally Keep Trucking, was a great ELD software to help out drivers stay compliant.
Easy view of all clocks from homepage.
Reports and logs are easily accessable.
Ifta Fuel Tax Reporting made simple.

Cons

Cost. For Mom and Pop trucking companies, it is just another added expense. But to be fair, I don't know what their competitors charge.

Response from Motive

Thank you so much for your kind words, Samantha!
We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact.
Your feedback is extremely important to us as it helps us improve the customer experience.
If you have further feedback or need assistance in the future, please don't hesitate to contact us at [email protected] or call our Support Hotline at (855) 434-3564.
We look forward to serving you again soon!

Regards,
Bobby Young
Motive Support

Replied 25/10/2024
Robert
  • Industry: Construction
  • Company size: 201–500 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 28/8/2024

Great system!

Very good system with good user interface. Easy to navigate, good safety and equipment reporting. Makes coaching easy and helps change driver behavior.

Pros

In cab coaching, real time feedback is the best method for influencing behavior.

Cons

Cornering events are inconsistent and hard to coach.

Response from Motive

Hey Robert!
Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.

Replied 4/9/2024
Tony
  • Industry: Oil & Energy
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/8/2024

Transportation Foreman job just got easier

It has been a process to learn the very interactive reporting platform. I can find all truck data + in a minute as well as track the entire fleet at 1 time.

Pros

The support team in specific [sensitive content hidden] are the best I have seen in the industry. They are taking care of all of our needs and we have roughly 10,000 trucks in our fleet.

Cons

We did not move on from our previous ELD company sooner!

Alternatives Considered

Samsara

Reasons for Switching to Motive

Top 3 companies were looked at. This company did a good job of earning our business

Response from Motive

Thank you for the wonderful review, Mr. Tony!
It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.

Replied 8/9/2024
Randy
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
4

5
Reviewed on 12/12/2024

Cowtown Dispatch

Its been really great and they are always improving and coming up with new features.

Pros

The on time notifications I get when trucks enter restricted toll ways and when we are in an accident Motive sends a quick notification with all the facts we need to proceed with our Safety Team.

Cons

When replaying drivers trips it gives 1 minute replays of a 3 minute request and it would be nice to get it available to rewind or fast forward the request.

Response from Motive

Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.

Replied 12/12/2024
Scott
  • Industry: Transportation/Trucking/Railroad
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
2

4
Reviewed on 23/12/2024

Very good, but there is room for improvement.

Our account representative changed 3 times in almost 6 months. We had an accident with one of our trucks where the camera got destroyed in the wreck. Even after sending the camera in, we still couldn't get the footage.

Pros

Ease of tracking drivers and logs. We were able to easily obtain and schedule maintenance records for all vehicles.

Cons

Customer service and obtaining footage from accidents.

Response from Motive

Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.

Replied 27/12/2024
Marlynn
Marlynn
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Monthly for 1-5 months
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 8/7/2024

They charged us again after we canceled their services and refuse to refund us AGAIN!!

Last year we were going to start a company, so we were getting everything in place to get started. We ended up not doing the business, didn't even start. So we called to cancel Motive. They would not refund our money. Then last month, a year later, they charged our credit card again. They won't refund it again! Even though we canceled them last year and never even used their services.

Pros

I did not like anything about working with Motive. They were very hard to get a hold of. Their policies are terrible!

Cons

They stole our money and refuse to accept our cancellation.

Response from Motive

We're sorry to hear that you didn't have a great experience using Motive! Please feel free to reach out at [email protected] or call our 24/7 Support Line at (855) 434-3564, so we can address your concerns and improve your experience. We will be more than happy to assist you.

Replied 11/7/2024
Earl
  • Industry: Utilities
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 29/8/2024

Operation Supervisor

I recently attended the Motive Summit in Nashville, Tennessee, and it was a fantastic experience. Meeting the employees of Motive in person allowed us to share ideas, ask questions, and build stronger connections. Through Motive Chat, I've always been able to get my questions answered promptly and effectively. Motive has been instrumental in keeping our company out of lawsuits that weren't our fault, providing us with peace of mind. Additionally, my drivers have often mentioned how the safety insights from Motive have influenced their personal driving habits, making them safer and more conscientious on the road. The summit reaffirmed my belief in the value that Motive brings to our operations.

Pros

Partnering with FusionSite Services, we integrated Motive's truck camera system into our vehicles, and it has proven to be an invaluable asset. The system excels in monitoring our fleet, ensuring quality control, and facilitating truck maintenance. Perhaps most importantly, it has safeguarded our company and drivers by providing crucial evidence in accidents that could have otherwise been difficult to dispute. Additionally, Motive has played a pivotal role in coaching our drivers to improve their skills, leading to safer and more efficient driving habits. This investment has undoubtedly enhanced our fleet management and overall operational integrity.

Cons

One area where Motive could significantly improve is in the realm of maintenance management. While the platform does offer a way to create maintenance schedules, it falls short when it comes to creating and managing work orders. For instance, if a mechanic is performing preventive maintenance on a truck and notices an issue that needs attention, there is currently no straightforward way to document this issue for future action. The ability to generate a work order in such scenarios would be incredibly beneficial, allowing mechanics to note repairs or tasks that can be addressed later when time permits. Implementing a work order management feature would greatly enhance the efficiency and effectiveness of maintenance operations, ensuring that no issues are overlooked and that all necessary repairs are documented and tracked systematically.

Response from Motive

Thank you so much for your kind words, Earl!

We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact.

Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at [email protected] or call our Support Hotline at (855) 434-3564.

We look forward to serving you again soon!

Replied 8/9/2024
Abisai
  • Industry: Oil & Energy
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
0

5
Reviewed on 28/8/2024

Technology at it's best

I've used about 3 other systems but I don't remember their names and by far this system has surpass them.

Pros

We get to know sooner which truck a driver chooses, and I also like the Follow Mode for those time sensitive assignments.

Cons

I don't like to make the map the full screen because I can't browse through tabs so before I used to minimize the menu on the left hand side to have a bit more of the map with the unit numbers but a few months back that feature was removed so now I cant minimize it.

Response from Motive

Thank you so much for your kind words, Abisai!
We're thrilled to hear about your great experience with Motive.
Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience.
If you have further feedback or need assistance in the future, please don't hesitate to contact us at [email protected] or call our Support Hotline at (855) 434-3564.
We look forward to serving you again soon!

Replied 4/9/2024
Verified Reviewer
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 23/9/2024

Good company and great features.

Good company and great features. Would recommend to other small fleets

Pros

Ease of use and setup. Quick and easy setup.

Cons

At ocassions the customer service is slow to respond.

Response from Motive

Thank you so much for your kind words!
We're glad to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact.

Your feedback is extremely important to us as it helps us improve the customer experience.

If you have further feedback or need assistance in the future, please don't hesitate to contact us at [email protected] or call our Support Hotline at (855) 434-3564.
We look forward to serving you again soon!

Replied 26/9/2024
Sonny
  • Industry: Legal Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 5/8/2024

Do not use this company- They are useless

Horrible, horrible horrible use so many options. These guys will take your money and never call you back again and then give you random calls acting like they are following up on customer service.

Pros

The staff has no idea what they’re doing. They have no knowledge of their own system. Complete waste of money and time

Cons

Staff Knowledge of Devices
False assurances
Their own team doesn’t even know what devices they have
Took me six months to let them know or for them to figure out which device that they need to send me

Response from Motive

We're sorry to hear that you didn't have a great experience using Motive! Please provide us with your contact details so we can reach out to you to address your concerns and improve your experience. Moreover, for further queries please feel free to email us at [email protected] or call us directly at our 24/7 Support Line (855) 434-3564.

Replied 7/8/2024
Kenzie
  • Industry: Pharmaceuticals
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 31/10/2024

Great software for dash cams

Pros

That you can see live time driving where the drivers are and with their current video camera placement.

Cons

The softwarevwas slow to update sometimes.

Response from Motive

Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.

Replied 7/11/2024
Rene
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/6/2024

User Friendly

I really like this product. Its very easy to use and navigate.

Pros

You can use it anywhere to track drivers.
Very user friendly.

Cons

I run multiple reports daily. I would love to see more reporting features.

Response from Motive

Thank you for your positive review! We're glad to hear that you find Motive user-friendly and convenient for tracking drivers anywhere. We appreciate your feedback about the reporting features and will consider it for future improvements. If you have any further suggestions or need assistance, please reach out to us at [email protected] or call our 24/7 Support Line at (855) 434-3564. We're here to help!

Replied 29/6/2024
Jorge
  • Industry: Logistics & Supply Chain
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/8/2024

Best fleet management tool!

The interface is easy to use, which simplifies the tasks, the features are very comprehensive

Pros

How accurate it is about driver's location, how user friendly it is

Cons

Some pop up messages can be annoying, these might show up when doing some importan work

Response from Motive

Thank you for the wonderful review, Jorge! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.

Replied 23/9/2024
Miguel
  • Industry: Logistics & Supply Chain
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/8/2024

Motive best app

I'm very satisfied with motive, very smooth app, 10/10

Pros

Very accurate app to keep track of your driver

Cons

Syncing the driver with the truck, a lot of information to put in

Response from Motive

Thank you for the wonderful review, Miguel!
It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.

Replied 8/9/2024
Danny
  • Industry: Package/Freight Delivery
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
4
Customer Support
1

4
Reviewed on 28/11/2023

Unfortunate Experience

Overall the Motive functionality works but based on the pricing and the wasted hours it took for me to rectify the issue of being overcharged it is unlikely I will use Motive moving forward. Additionally, the pricing is not competitive with other similar companies.

Pros

The real time tracking is critical in my industry. The log reporting makes it easy to file quarterly reporting. The people on the service side have always been helpful.

Cons

The sales team attempted to defraud me and not keep their promises. It took over six calls and countless wasted hours to get Motive to honor what was promised to me in writing. Due to this lack of professionalism it is extremely unlikely that I will use Motive after my contract ends.

Response from Motive

Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.

Replied 29/11/2023
Penny
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/12/2023

Motive User

Very good experience. Any time I've had to call customer service they have resolved the issue immediately

Pros

The ability to keep track of everything in one app. Great customer service

Cons

Occasional disconnects. Real time tracking lags a bit

Response from Motive

Thank you for the wonderful review, Penny! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.

Replied 19/12/2023
Jaron
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 21/8/2023

Great for Any Driver

We have a very good experience so far. It has been a lifesaver for the logbook record-keeping.

Pros

The features I like most are the real-time tracking, trip history and logbook integration. It makes trucking and managing driver much easier with less hassle.

Cons

The site is easy enough to navigate with some coaching. A more intuitive format and labeling would be helpful. it seems to take a lot of clicks to access some of the information that should be more readily available, such as histories or reports.

Response from Motive

Wow, thank you for the great review! We're so glad to hear that you're happy with our service! If you have any questions or need assistance, our support team is always here for you via email at [email protected] or by phone at (855) 434-3564. Our 24/7 support line is ready to assist you. Thanks again!

Replied 23/8/2023
Waseem
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
2
Customer Support
2

1
Reviewed on 10/7/2024

Never trust there sales person

Pros

Sales person lied what he promised,
Not trustworthy

Cons

Promised insurance discount, never got it, even 6 months no one responded

Response from Motive

We're sorry to hear that you didn't have a great experience using Motive! Please feel free to reach out at [email protected] or call our 24/7 Support Line at (855) 434-3564, so we can address your concerns and improve your experience. We will be more than happy to assist you.

Replied 14/7/2024
Terry
  • Industry: Transportation/Trucking/Railroad
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/12/2023

Happy Truckee

Pros

Motive offers a very comprehensive suite of tools and features. It is a very high quality product offered by a high quality company.

Cons

The price is kind of steep, but in the end worth it.

Response from Motive

Thank you for the wonderful review, Terry! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.

Replied 22/12/2023
GJuldzemal
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/10/2023

Happy Customer

Very Satisfying

Pros

Friendly site to use. The customer service is excellent.

Cons

Some settings are hard to maneuver. This makes difficult to understand the features

Response from Motive

Thank you for the good review! We're glad to hear that you're happy with our service! If you have any questions or need any assistance, our support team is always here for you via email at [email protected] or by phone at (855) 434-3564. Our 24/7 support line is ready to assist you.

Replied 18/10/2023
inayatullah
inayatullah
  • Industry: Transportation/Trucking/Railroad
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 8/6/2023

You will regret signing up with Motive formerly keeptruckin

They will make you sign up for 36 months and you would want to cancel it the very first month, but you will not be able to do so. Do not listen to the sales agent, they are not going to mention the 3 years contract and all they want you to sign the contract. The drivers need lots of help when it comes to correcting times and schedules, but they will never help you.

Pros

I can promise you; you will not like it at all when it comes to their support.

Cons

Their customer service. They are not helpful at all.

Response from Motive

Hi Inayat Ullah,

Thank you for reaching out to Motive! We apologize in case of any inconvenience regarding your concern. Can you please reach out to us anytime between 6:15 am till 2:45 pm Pacific Standard Time Monday to Friday so that we can connect you with the relevant team over the phone? I am sure they will help you out.

You can give us a call at (855) 434-3564. We are open 24/7, we would love to help you out. Thank you.

Replied 13/6/2023
Gibran
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
3

5
Reviewed on 28/8/2024

Improving safety, productivity and flexibility all in one platform.

Significant reduction in fraudulent and wasteful experiences. It is the market leading solution to physical economy safety and reliability.

Pros

Motive has been my best friend in the field of softwares. It is very accurate to reduce the risks on the road using the AI. It also saves us time and cost with deep insights into vehicle health, location and use. Theft prevention is well executed making it quite secure and precise.

Cons

Customer Experience was not as expected. I rarely get feedbacks on time. That should probably be the point to improve on.

Response from Motive

Hey Gibran!

Thank you for the wonderful review! It's great to hear that you appreciate our service.

Please help spread the word and for any further queries.

Please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.

Replied 2/9/2024
Joel
  • Industry: Transportation/Trucking/Railroad
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
2
Functionality
3
Ease of Use
4
Customer Support
3

3
Reviewed on 29/9/2024

Good alternative to the big bulky ELD screens

I like the motive ELD app is convenient. You don’t have to get a big bulky screen installed in your work truck and the app is very user-friendly. However, the financial tactics could be better. Inform the customer about the lump sum fee instead of telling them great price.

Pros

You can use your cell phone instead of the big clock screen that you had to get installed in your semi truck

Cons

The one thing I don’t like about motive is their financial tactics. They’ll tell you a great price, but they failed to inform you that you have to pay a lump sum fee.

Response from Motive

Hi Joel S,

Thanks for the constructive feedback. This information helps us determine what improvements we need to make. Your feedback is extremely important to us and it's incredibly rewarding to know that our efforts are making a positive impact. Please feel free to reach out at [email protected] or call our 24/7 Support Line at (855) 434-3564, so we can address your concerns and improve your experience. We will be more than happy to assist you.

Regards,
Bobby Young

Replied 1/10/2024
Verified Reviewer
  • Industry: Transportation/Trucking/Railroad
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 20/6/2024

Motive and the value it brings

Pros

How it accurately tracks your progress, hours of service, safety violations,and the truck routes to shippers and receivers.

Cons

Its a great product. There's nothing to not love about Motive

Response from Motive

Thank you for your glowing review! We're thrilled to hear that you value Motive's accuracy in tracking progress, hours of service, safety violations, and truck routes to shippers and receivers. It's wonderful to know that you find our product meets your needs so well. If you have any further questions or need assistance, please don't hesitate to contact us at [email protected] or call our 24/7 Support Line at (855) 434-3564. We're always here to help!

Replied 21/6/2024
Justin
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/2/2024

Motive to Move

Motive was easy to set up with our client specialists, and great support during the set up of the program for our company. Any questions or concerns they answer as best as they can, and if it is a new issue they work on resolving it ASAP.

Pros

Great customer support 24/7. They also have a community board where other users can discuss issues or concerns that they ran into on Motive, and how they solved the issue. Motive is active on this as well, answering any concerns as well as they can.

Cons

The only concern i would say about motive is that it is not a satellite telematics service. In long haul trucking we travel to a lot of areas where there is no cell service, and this leads to issues/concerns with tracking the unit.

Alternatives Considered

Samsara

Reasons for Choosing Motive

Geotab was less user friendly, and did not have a strong customer service.

Switched From

Geotab

Reasons for Switching to Motive

was cheaper to move forward with. They provided everything that we were looking for while switching.

Response from Motive

Thank you for the fantastic review. We're so glad to hear that you had a great experience with our service. Your satisfaction is our top priority, and we're thrilled that we could exceed your expectations. If you know anyone who could use our help, please give them a shoutout! Thanks again. 🤗

Replied 2/5/2024
Devlin
  • Industry: Transportation/Trucking/Railroad
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 2/10/2024

Motive is easy

I have had motive for 4 yrs now and overall its been easy to navigate and edit .

Pros

Easy to edit time when you forget, many times i forget to log my trips but i find easy to edit and get my logs correct.

Cons

Sometimes it disconnects from the unit inside the truck.

Response from Motive

Thank you so much for your kind words, Devlin!
We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact.
Your feedback is extremely important to us as it helps us improve the customer experience.
If you have further feedback or need assistance in the future, please don't hesitate to contact us at [email protected] or call our Support Hotline at (855) 434-3564.
We look forward to serving you again soon!

Regards,
Russell Cook
Motive Support

Replied 8/10/2024
Tim
  • Industry: Building Materials
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/10/2024

High quality, great features and reports, and easy to use.

Support from Motive has been great. They have good training and technical documentation. Everything works as it should with nice features and reports. No complaints whatsoever.

Pros

We use the Motive Dashcam and Omnicams on our fleet of trucks. There are plenty of features to cover everything needed. What I like best is how easy it is to maintain everything on their website. Finding video clips is very intuitive and having that video documentation is invaluable when needed.

Cons

I haven't really found any negatives so far.

Response from Motive

Thank you so much for your kind words, Tim!
We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact.
Your feedback is extremely important to us as it helps us improve the customer experience.
If you have further feedback or need assistance in the future, please don't hesitate to contact us at [email protected] or call our Support Hotline at (855) 434-3564.
We look forward to serving you again soon!

Regards,
Gary Smith
Motive Support

Replied 22/10/2024
Dagan
  • Industry: Environmental Services
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/8/2024

Motive Review

It's been pretty good. I was the one being watched on the camera and am now watching people on the camera. Each side has been good

Pros

Ease of use. It is easy to hop on and find a certain individual

Cons

Kills our Fleet batteries. We constantly have to charge the batteries after sitting for 1 week

Response from Motive

Hey Dagan!
Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.

Replied 4/9/2024
Scott
  • Industry: Transportation/Trucking/Railroad
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/8/2024

Big tool with minimal componenets

Customer support is excellent, web and app content great, especially the ability to manage the fleet from the phone app. In vehicle cameras are excellent and the ability to set adjust or remove parameters you want monitored

Pros

The ability to track and locate fleet vehicles and drivers while managing their driving habits

Cons

bluetooth connection can be a bit glitchy at times

Response from Motive

Thank you for the wonderful review, Mr. Scott!
It's great to hear that you appreciate our service.

Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.

Replied 8/9/2024
Renee
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 15/1/2024

Motive is a great tool to manage your fleet!

Overall we are very impressed with Motive and will continue using it to boost our Preventative Maintenance program, lone worker program, and help us to remain compliant with regulations.

Pros

We like that we can see details such as speeds, infractions, hazards, and maintenance items all in one place. Motive helps us to keep our drivers safe, while remaining compliant with regulatory bodies. Our preventative maintenance program has been greatly improved with the notifications of mechanical issues that may arise.

Cons

The only con to Motive would be when the GPS signal drops. Unfortunately operating out of northern Canada, it can get patchy with reception and occasionally that does affect the performance of the GPS.

Alternatives Considered

Samsara

Reasons for Switching to Motive

It seemed to be the best laid out dashboard with the most features for the cost.

Response from Motive

Thank you for the fantastic review. We're so glad to hear that you had a great experience with our service. Your satisfaction is our top priority, and we're thrilled that we could exceed your expectations. If you know anyone who could use our help, please give them a shoutout! Thanks again. 🤗

Replied 16/1/2024
Raychell
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Functionality
2
Ease of Use
3
Customer Support
1

1
Reviewed on 18/10/2024

Poor customer service

Multiple people pro active calling to sell you what you don’t need but won’t help you when you need to cancel what you don’t use

Pros

Works when it works good, however the customer service is terrible. They will not help you cancel boxes you no longer use

Cons

Would not cancel boxes we don’t use, surprise billing. Read up on BBC about them. Awful

Response from Motive

Hey Raychell,
We hope you are doing well. Our sincere apologies for the inconvenience.
This is to inform you that we have shared your details with our concerned team for an audit. Once they complete the audit according to your request, they will reach out to you with further details.
Meanwhile, your patience is highly appreciated!
Regards,
Gary Smith
Motive Support

Replied 28/10/2024
Chelsey
  • Industry: Automotive
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

4
Reviewed on 27/8/2024

Overall great company

Overall good experience, responsive customer service and user friendly website

Pros

it makes it easy to keep up with multiple drivers across multiple departments and states.

Cons

the changing algorithm and lack of communication about it.

Response from Motive

Hey Chelsey!
Thank you for the wonderful review! It's great to hear that you appreciate our service.
Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.

Replied 4/9/2024
Cora
  • Industry: Transportation/Trucking/Railroad
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
4
Customer Support
5

4
Reviewed on 26/8/2024

Motive Can Be Helpful

It could be better, so far, no major issues

Pros

Motive is a convenient way to report defects

Cons

There is a lot of lag. Real time tracking is off at times.

Response from Motive

Hey Cora!
Thank you for the wonderful review! It's great to hear that you appreciate our service. We do understand that a Lag or Tracking issue sometimes causes issues for our customers. We take your feedback very seriously and are always working on it to improve customer experience.
Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.

Replied 2/9/2024
Whitney
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 3/5/2024

If you are new to operating and transportation - Motive will be your best friend!

I'm a huge fan of Motive and would recommend to anyone in trucking or transportation.

Pros

I am a huge fan of Motive (formerly Keeptruckin) the customer service is A+++!
They are so quick to respond and help guide you or even your drivers to get set up. The app is very user friendly and keeps you on track and organized.

Cons

It can be a little expensive, if you are starting your own Transporation company but this is well worth the money, as you will be glad this app does so much to keep you organized, especially when it is time to run IFTA reports.

Response from Motive

Thank you for the fantastic review! We're so happy to hear that you're enjoying our service. If you have any questions, our support team is here for you via email at [email protected] or by phone at (855) 434-3564, 24/7. Thanks again! 🎉

Replied 8/5/2024
Sue
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 14/11/2024

Motive all around great

For us, its good, we have never discussed moving away from Motive except for maybe costs

Pros

Tracking of our fleet, viewing logs and issues

Cons

sometimes hard to navigate when you are looking for 1 certain thing

Response from Motive

Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.

Replied 20/11/2024
Katrina
  • Industry: Transportation/Trucking/Railroad
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 23/10/2024

Motive review

Overall I didn't have many issues , just sometimes when glitches occur and you have to restart.

Pros

Motive is pretty basic and easy to navigate

Cons

Sometimes glitches occur but mainly it works good.

Response from Motive

Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.

Replied 28/10/2024
Veronica
  • Industry: Construction
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/8/2024

Great Features

very helpful, has a lot of information and details I need to check on the drivers

Pros

real time updates, truck information, driver information.

Cons

I think I like everything , it has all I need

Response from Motive

Thank you for the wonderful review, Veronica! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.

Replied 8/9/2024
Steve
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 23/4/2024

They committed fraud with my bank account

Unethical business experience. Bad customer service. Bad correspondence. Total bad experience when a company takes $960 without your apptt

Pros

That I was able to make a payment once a year without auto pay.

Cons

They committed fraud with my bank account. I never authorized motive to auto debt my account. I actually told them I don’t allow auto payments with my account. So they claimed to have sent me an email that stated I would be on auto pay after me telling them I don’t allow auto pay. So they debit my account in 2023 and 2024 without my knowledge, no receipt and no communication. They did not want to refund my money even though I wasn’t using the ELD and did not authorize the transaction. After 2 days of phone conversation the refunded one payment but not the other. FYI a company can not debit your account without your approval. What they did was unethical, my bank and attorney agree. Be CAUTIOUS dealing with this company. $960 debit from my account without my approval

Response from Motive

We're sorry to hear that you didn't have a great experience using Motive! Please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, so we can address your concerns and improve your experience. We will be more than happy to assist you.

Replied 26/4/2024
Robert
  • Industry: Logistics & Supply Chain
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/8/2024

Love Motive

Love it. Easy to learn and get used to.

Pros

On point live access. Easy to track where the driver's are.

Cons

A little slow buffering. Sometimes it takes a while to load.

Response from Motive

Hey Robert!

Thank you for the wonderful review! It's great to hear that you appreciate our service.
Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564.
We will be more than happy to assist you.

Replied 2/9/2024
Manu
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
4
Customer Support
1

3
Reviewed on 16/1/2024

Good and bad

I have been their customer for almost 2 years. They call me many times and Thats how I got their ELD and Dashcam. Unfortunately trucking business is went to a bad situation and I had to close down my business. Even if I was a good customer and I explained what is going on they didn’t even refund anything. I pay yearly and now they are saying I am in contract with 3 years and I have to pay next year also again because they can’t help anything with. I am advising everyone before you sign up with this company. They are not user friendly as you think. They give lots of wonderful words to make you sign with them but once you signed up they act differently. Beware about this matter please

Pros

Service and functionality is good. It never got stuck in between.

Cons

About price and contract. Little bit pricey and once we signed with them they are not flexible or user friendly as we think.

Alternatives Considered

Samsara

Reasons for Switching to Motive

Because they were giving attractive offers and seems user friendly

Response from Motive

"Hi There, we are sorry to hear that you did not have a great experience. Can you please send us a note at [email protected] or on our 24/7 Support Helpline (855) 434-3564 so that we may connect and provide you with a timely resolution. Thank you.

Replied 18/1/2024
Kafi
  • Industry: Transportation/Trucking/Railroad
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
3

4
Reviewed on 27/8/2024

Motive review

Its okay could be better when its not accurate it causes problems for myself and my colleagues

Pros

When its working its very good and is very useful

Cons

Not very accurate which causes some trouble for me and my coworkers

Response from Motive

Hey Kafi!

Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word. If you do face any issues such as location accuracy or any other issue, please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
Thank you!

Replied 4/9/2024
David
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/8/2024

Mavis My Way

It's been a good experience so far. The web runs smooth

Pros

I like the fact I can put in the destination address and it gives me the ETA

Cons

The look of the app and website is just dull, with not much color

Response from Motive

Thank you for the wonderful review, Mr. David! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.

Replied 8/9/2024
Mike
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/8/2024

General Manager

Positive. I feel that Motive is a company that cares deeply about it's customers.

Pros

Great Product. Great Support. The Marketing campaign is spot on!!!!!!!!

Cons

I've looked hard to find something but, as of yet, it is fantastic.

Response from Motive

Thank you so much for your kind words Mike, and for taking the time to share your experience with us!
We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at [email protected] or call our Support Hotline at (855) 434-3564.

Looking forward to serving you again in the future!

Replied 8/9/2024
Sanjay
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
2
Ease of Use
3
Customer Support
1

2
Reviewed on 4/9/2024

Don’t do it

At times the ELD is faulty records drive time when parked and when you call for assistance to help fix the problem, they say there’s nothing they could do about it.

Pros

I can’t think of anything
I can’t think of anything

Cons

Monthly expense, long-term contract faulty ELD

Response from Motive

We're sorry to hear that you didn't have a great experience using Motive! Please provide us with your contact details so we can reach out to you to address your concerns and improve your experience. Moreover, for further queries please feel free to email us at [email protected] or call us directly at our 24/7 Support Line (855) 434-3564.

Replied 8/9/2024
Siegfried
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/12/2023

Highly recommended

Makes the day to day so much easier in managing a fleet of trucks and keeping things rolling

Pros

Easy to use, driver friendly, you can notify different departments about different areas needed to keep things rolling smoothly

Cons

No complaints everything works in real time

Response from Motive

Thank you for the wonderful review, Siegfried! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.

Replied 19/12/2023
Issa
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Functionality
2
Ease of Use
2
Customer Support
1

2
Reviewed on 29/1/2024

I would look elsewhere

I would honestly look elsewhere if I was in the market to get a logbook. They make it very easy to lock you in and get your logbook connected and your debit card charged. Once that’s complete, they are done with you and wether their machine works or not is beyond them.

Pros

I love how their sales team absolutely bombarded me with emails, calls, voicemail.

Cons

Their ability to first of all fix a problems that has been identified, second the ability for them to still charge you the money you agreed upon when they are not providing ANY service.

Response from Motive

Hi There, we are sorry to hear that you did not have a great experience. Can you please send us a note at [email protected] or on our 24/7 Support Helpline (855) 434-3564 so that we may connect and provide you with a timely resolution? Thank you.

Replied 1/2/2024
1,669 reviews

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