--- description: Review of Deskhero Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Deskhero | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Customer Support Software](/directory/4658/customer-support/software) > [Deskhero](/software/517401/Deskhero) # Deskhero Canonical: https://www.softwareadvice.ie/software/517401/Deskhero > Deskhero is a helpdesk software that utilizes artificial intelligence to enhance customer support. It is designed for customer service teams across various industries aiming to provide efficient and personalized support. Deskhero incorporates artificial intelligence to automate repetitive tasks, thereby improving team productivity. It has the ability to generate automatic responses to frequent customer inquiries by examining previous tickets and knowledge base articles. Deskhero consolidates existing knowledge into a single base, enabling agents to perform efficient searches through conversational queries. The software employs artificial intelligence to understand context and provide accurate responses that align with the brand's voice. It features a user-friendly ticketing interface for managing high volumes of inquiries and internal workflows. Additionally, Deskhero allows teams to concentrate on fostering valuable customer relationships, eliminating the need for manual, labor-intensive tasks. > > Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 1 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 5.0/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Deskhero AB ## Commercial Context - **Starting Price**: US$9.95 - **Pricing model**: Per User (Free version available) - **Pricing Details**: Most features are available on all Deskhero plans, with limits primarily based on usage volume. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Automated Responses - Customer Communication - Customisable Forms - Customizable Fields - Data Import/Export - Email Management - Help Desk Management - Inbox Management - Knowledge Base Management - Performance Metrics - Prioritisation - Real-Time Analytics - Role-Based Permissions - SSL Security - Search/Filter - Single Sign On - Support Ticket Management ## Support Options - Email/Help Desk - Knowledge Base ## Category - [Customer Support Software](https://www.softwareadvice.ie/directory/4658/customer-support/software) ## Related Categories - [Customer Support Software](https://www.softwareadvice.ie/directory/4658/customer-support/software) - [Artificial Intelligence (AI) Software](https://www.softwareadvice.ie/directory/4360/artificial-intelligence/software) - [Help Desk Software](https://www.softwareadvice.ie/directory/4160/help-desk/software) - [Knowledge Management Software](https://www.softwareadvice.ie/directory/1884/knowledge-management/software) - [Knowledge Base Software](https://www.softwareadvice.ie/directory/3898/knowledge-base/software) ## Alternatives 1. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4072 reviews) 2. [Freshdesk](https://www.softwareadvice.ie/software/110247/freshdesk) — 4.5/5 (3409 reviews) 3. [Milvus](https://www.softwareadvice.ie/software/246233/milvus) — 4.8/5 (298 reviews) 4. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1754 reviews) 5. [BeyondTrust Remote Support](https://www.softwareadvice.ie/software/127126/bomgar) — 4.6/5 (2009 reviews) ## Reviews ### "Deskhero was not mature when we started, but now it has everything we needed." — 5.0/5 > **George** | *13 January 2026* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: We particularly enjoyed the easy setup, quick learning curve and the time it saved to our multiple support teams. > > **Cons**: There were some hiccups at the beginning but most of them were promptly addressed by Deskhero developers. > > We were looking for an AI platform that is easy to setup and doesn't charge per support case resolution. Some scenarios we were used to before were not supported but we managed to find workarounds for most of them so overall we were satisfied. ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/517401/Deskhero) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data