About Samsara

Samsara is a cloud-based fleet management solution that offers features such as GPS tracking, trailer tracking, dashboard camera, routing and dispatch, reefer monitoring and more. It is designed to help small and midsize fleet business operators track the physical location of their fleets and monitor their drivers' behavior to stay complaint with ELD and FMCSA regulations. The installed GPS device provides real-time traffic updates and displays the best available route to drivers. It collects data on unnecessary halts, vehicle performance, breakdowns and fuel waste to the back-office managers. The solution combines 'Hours of Service' with the GPS tracker and other sensors installed in the vehicle to record the driver's working hours for HoS logging and ELD mandate. Samsara offers a per device per year subscription license that includes phone-based technical support for its users. This solution can be installed in trucks, school buses, delivery vehicles and more.
Samsara Software - Samsara dashboard
Samsara Software - Samsara dash-cam footage
Samsara Software - Samsara hours of service reports
Samsara Software - Samsara route scheduling & tracking
Samsara Software - Desktop and Mobile View
Samsara Software - SC21 Bullet Angled
Samsara video
Samsara Software - Samsara dashboard - thumbnail
Samsara Software - Samsara dash-cam footage - thumbnail
Samsara Software - Samsara hours of service reports - thumbnail
Samsara Software - Samsara route scheduling & tracking - thumbnail
Samsara Software - Desktop and Mobile View - thumbnail

Samsara pricing

Samsara does not have a free version but does offer a free trial.

Pricing Details:
Contact Samsara for pricing information.
Free Version:
No
Free trial:
Yes

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Samsara Reviews

Feature rating

Value for Money
4
Functionality
4
Ease of Use
4.5
Customer Support
4.5
5 reviews of 230 View all reviews
L. houston S.
  • Industry: Logistics & Supply Chain
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 10/9/2019

Samsara is an excellent Fleet Management software

I am pleased with Samsara overall. It has shown us how to take our business to the next level. As we've evolved, our requirements of Samsara have as well. Although Samsara could not anticipate this, I am eager to give helpful insight on how to help Samsara go even further!

Pros

I enjoy having the insight that it provides us. Literally, with what I can see on the road, and all of the back-end data it can provide us. Samsara helps us remain compliant in our industry. So its routing functions are a leading example of what vehicle tracking should look like. Lastly, the driver app is what comes in the clutch to wrap it all up. Our staff finds the app very intuitive, simple, and it rarely faults. It is official and its documents function help us log valuable information that we turn into presentable data!

Cons

The system is buggy, and I find myself having to call in every so often to inquire about why I'm not seeing certain stats or images on my vehicles from their dashcams. The Driver app sometimes force quits and will sometimes refuse my drivers to log information.

Alternatives Considered

Fleetio and Verizon Connect

Reasons for Choosing Samsara

Samsara is robust, very user-friendly, and is scalable.

Reasons for Switching to Samsara

Capterra reviews!
Bruce V.
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
3

5
Reviewed on 3/5/2021

Great Asset

Over all a great system for the money. Drivers take to it easily, dispatchers like the flexibility and versatility of tracking the trucks and seeing what is going on. It would be nice if you could hover or select a driver and visibly see something that tells how long they have been sitting rather than having to going into the trips and just see a paragraph that displays time.

Pros

Very easy to maneuver and learn features on the dashboard. App is easy to learn, even for our older non-tech drivers. Cameras have paid for themselves in the first year by being able to download and utilize for accidents.

Cons

App updates constantly, which is good that features are added. Most times though updates slow the app down if the update does not take automatically and locks up app.
Since everyone has begun working from home and remotely, customer service has suffered and response time from email is very lacking, and when they do its the same scripted reply's. Initially someone would work through an issues with you on the phone, no so much anymore.

Harry M.
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/12/2021

Valuable Electronic Logbook with tons of Features

Pros

Electonic log book with lot of features as followings,
- Real time tracking available
- Android and IOS app available
- You can track the fuel and DEF level of the vehicle
- You can check the vehicle maintenance on the app, like any engine or other fault
- IFTA reports are available
- You will receive any harsh event notification on the email
- Trailer tracking also available
- Dash Cam feature available

Cons

It's pricing is high as compared to others, but it have lot of features.

Vincent P.
  • Industry: Construction
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Features
2
Ease of Use
1
Customer Support
1

1
Reviewed on 27/12/2021

Stay Away Horrible Unethical Company that Just wants your Money

HORRIBLE, we left our previous ELD company due to awful service and unethical treatment as a customer. Samsara promised to be a good business partner and has done nothing but fall short. Do your self a favor look else where for companies that Value your business and WANT to work with you. Keep in mind this company like many others will lock you into an additional contract period (3 more years) at the end of your first one if you do not provide notice.

Pros

The Product is somewhat simple and not to hard to use however the app will put drivers on duty when they take them off duty. Making edits in the driver reports is annoying and more time consuming than necessary due to needing to leave a remark for every edit.

Cons

The most disgusting part about this software is the team behind it. DO NOT purchase this software. This is a money grabbing company that will use contracts and unethical tactics to take your money. This company will NOT work with you or be a good business partner. I have a Fleet that I currently am building up. Initially we signed a contract for the starting 8 devices we needed. I purchased another truck recently. I contacted Samsara for another device. In response to this they sent me a contract for an additional device. Which would have been fine however this contract had different timeline terms. Meaning at the end of my contract period we would still be liable for that other device for an additional however many months. I called my account manager to explain that I am building my fleet and planning on almost doubling my trucks. I explained I wont be purchasing these trucks at the same time, I would gradually be acquiring them and would not like to have individual contracts on every truck at different periods throughout the year. Signing the contract would have been fine if the trucks I purchased fell into the same specifications as the original contract. There was no budging or help on their end. This means I would have 6 to 8 additional trucks all with different contractual obligations. [Sensitive Content ] is who I was talking to. There was no help no budging just no. A company like this should be your business partners but Samsara just wants to TAKE ADVANTAGE OF YOU.

Amy A.
  • Industry: Transportation/Trucking/Railroad
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/10/2021

Samsara Makes Elogs Simple

Have now used it for our fleet for over 3 yrs, still would not pick a different system for our elog needs!

Pros

How easy it is to use for a driver and office staff

Cons

Nothing negative I can say about Samsara! Great System!

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