---
description: Review of Naofix Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Naofix | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Issue Tracking Software](/directory/4318/issue-tracking/software) > [Naofix](/software/519402/Naofix)

# Naofix

Canonical: https://www.softwareadvice.ie/software/519402/Naofix

> Naofix is a helpdesk software which is intended to simplify IT incidents, technical support, and assistance both for technicians and users. The Helpdesk module provides robust communication, issue qualification, and performance tracking features.

Through the Messaging feature, users can send, reply to, and forward emails, individually manage personal and team inboxes, and organize emails based on a structured folder system. The Tickets feature allows quick issue qualification by attaching files with equipment, location, and priority information, and the option to assign it to a technician, team, or service provider. Delay Indicators are utilized for tracking the response and resolution times, in order to ensure adherence to service-level agreements and to help teams prioritize tasks according to urgency.

Due to the composition of the Equipment Catalog which is part of Naofix's Helpdesk module, it can also save organizations the time and effort of creating comprehensive equipment inventories from scratch. Users have the ability to select and customize a pre-built, industry-specific catalog that is updated automatically to include the latest technical details. More efficient support is provided by an AI-driven chatbot chatting, analyzing incoming queries, converting them into tickets, automatically categorizing issues, and assigning them to the right teams. These capabilities are also complemented by the Rules Engine, which is designed to send notifications and smoothen the support process, meaning that your organization can be both responsive and proactive in its support operations.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Nautilux

## Commercial Context

- **Starting Price**: €14.00
- **Pricing model**: Per User (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (On-Premise)
- **Supported Languages**: French
- **Available Countries**: Belgium, Canada, France, Germany, Luxembourg, Spain, Switzerland, United Kingdom, United States

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Assignment Management
- Automated Routing
- Autoresponders
- Blended Learning
- Canned Responses
- Certification & Licensing
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Commenting/Notes
- Configurable Workflow
- Contact Management
- Corporate/Business

## Integrations (27 total)

- AnyDesk
- Brevo
- Exchange on Net
- Gmail
- GoTo Meeting
- Google Calendar
- Google Sheets
- Google Workspace
- Grafana
- LDAP Manager
- Linux Lite
- Linux Mint
- MacOS Big Sur
- Mailchimp
- Mailinblack

... and 12 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Issue Tracking Software](https://www.softwareadvice.ie/directory/4318/issue-tracking/software)

## Related Categories

- [Issue Tracking Software](https://www.softwareadvice.ie/directory/4318/issue-tracking/software)
- [Email Management Software](https://www.softwareadvice.ie/directory/3433/email-tracking/software)
- [Training Software](https://www.softwareadvice.ie/directory/1232/online-training/software)
- [Help Desk Software](https://www.softwareadvice.ie/directory/4160/help-desk/software)

## Alternatives

1. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4079 reviews)
2. [Milvus](https://www.softwareadvice.ie/software/246233/milvus) — 4.8/5 (298 reviews)
3. [Freshdesk](https://www.softwareadvice.ie/software/110247/freshdesk) — 4.5/5 (3425 reviews)
4. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1781 reviews)
5. [BeyondTrust Remote Support](https://www.softwareadvice.ie/software/127126/bomgar) — 4.6/5 (2010 reviews)

## Reviews

### "Une solution très intuitive et ultra-personnalisable" — 5.0/5

> **Daphné** | *5 December 2024* | Computer Software | Recommendation rating: 10.0/10
> 
> **Pros**: J'apprécie Naofix pour son ergonomie et sa simplicité d'utilisation, sa flexibilité pour s'adapter à nos process internes ainsi que la richesse des catalogues des équipements mis à notre disposition.
> 
> **Cons**: La solution ne permet pas encore de chronométrer les interventions.
> 
> Naofix a très fortement améliorer la gestion de notre organisation. Elle simplifie aujourd'hui le travail de l'ensemble des collaborateurs sur le site.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/519402/Naofix)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/519402-Naofix/> |
| en-AU | <https://www.softwareadvice.com.au/software/519402/Naofix> |
| en-GB | <https://www.softwareadvice.co.uk/software/519402/Naofix> |
| en-IE | <https://www.softwareadvice.ie/software/519402/Naofix> |
| en-NZ | <https://www.softwareadvice.co.nz/software/519402/Naofix> |
| fr | <https://www.softwareadvice.fr/software/519402/Naofix> |

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