--- description: Review of Digital Clienteling Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Digital Clienteling | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/4569/live-chat/software) > [Digital Clienteling](/software/520208/Digital-Clienteling) # Digital Clienteling Canonical: https://www.softwareadvice.ie/software/520208/Digital-Clienteling > Digital Clienteling, offered by Immerss, is a software solution designed for brands seeking to enhance their online shopping experience. This software primarily serves ecommerce companies, aiming to personalize the shopping journey for customers. This one-to-one digital clienteling solution offers features such as live co-shopping, in-app messaging, virtual appointments, dynamic chat and video, branded apps, and customized web widgets. These features are designed to help brands guide customers through their shopping experience and foster relationships. Digital Clienteling provides key metrics to help brands understand their return on investment. Immerss also offers a dedicated sales and support teams to assist with implementation and optimization > > Verdict: Rated **5.0/5** by 5 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 5 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 5.0/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Immerss ## Commercial Context - **Starting Price**: US$110.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Pricing is based on merchant's website traffic and includes all available digital clienteling features with unlimited users. Pricing starts at $110/mo and increases based on monthly unique website sessions based on the monthly session caps below. Up to 5k Monthly Website Sessions - $130/mo Up to 25k Monthly Website Sessions - $165/mo Up to 50k Monthly Website Sessions - $275/mo Up to 100k Monthly Website Sessions - $385/mo Up to 250k Monthly Website Sessions - $2,200/mo Up to 500k Monthly Website Sessions - $3,575/mo Up to 1M Monthly Website Sessions - $4,950/mo Up to 2.5M Monthly Website Sessions - $7,242/mo Up to 5M Monthly Website Sessions - $9,350/mo Up to 7.5M Monthly Website Sessions - $15,033/mo Up to 10M Monthly Website Sessions - $21,450 Up to 10M+ Monthly Website Sessions - Custom - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Chromebook (Desktop), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - API - Activity Dashboard - Canned Responses - Chat/Messaging - Collaboration Tools - Contact Management - Customisable Branding - File Sharing - Geotargeting - Mobile Access - Multi-Channel Communication - Proactive Chat - Real-Time Analytics - Real-Time Monitoring - Real-Time Notifications - Real-time Consumer-facing Chat - Reporting/Analytics - Screen Sharing - Search/Filter - Single Sign On ## Integrations (2 total) - Shopify - Shopify Plus ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Live Chat Software](https://www.softwareadvice.ie/directory/4569/live-chat/software) ## Alternatives 1. [WhatsApp](https://www.softwareadvice.ie/software/285733/whatsapp) — 4.7/5 (16302 reviews) 2. [Slack](https://www.softwareadvice.ie/software/154669/slack) — 4.7/5 (24051 reviews) 3. [Text Request](https://www.softwareadvice.ie/software/306855/text-request) — 4.6/5 (1193 reviews) 4. [LiveChat](https://www.softwareadvice.ie/software/27068/livechat) — 4.6/5 (1715 reviews) 5. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1754 reviews) ## Reviews ### "Immerss Vitual Software Review" — 5.0/5 > **robin** | *17 October 2024* | Retail | Recommendation rating: 10.0/10 > > **Pros**: The Immerss system is very user friendly and also feels personal to our clients. The reporting is easy to read, and the contact system is also efficient and easy to use. Customer really like the live video and direct call feature. > > **Cons**: Sometimes it can be more challenging to connect on a personal level with clients in the digital world, but the Immerss system makes it easier with features like the live video or direct call option. > > Overall my experience with very good. It helps us to elevate the online shopping experience and add more sales revenue. ----- ### "NG Nutra Immerss" — 5.0/5 > **Gunar** | *22 May 2024* | Consumer Goods | Recommendation rating: 10.0/10 > > **Pros**: Everything is great, except for the text messages not giving the sales rep a sale > > **Cons**: Text messaging not giving the sales rep the sale > > Overall, it is a great experience for us and the consumer\! ----- ### "Elevate Customer Relationships with Immerss.Live: A Game-Changer for Clienteling" — 5.0/5 > **Madeleine** | *14 October 2024* | Apparel & Fashion | Recommendation rating: 10.0/10 > > **Pros**: I’m thrilled with Immerss.Live as a clienteling solution\! The platform has transformed the way I connect with my customers, making interactions more personal and engaging. Its user-friendly interface allows me to effortlessly manage client relationships, track preferences, and tailor experiences to each individual. The ability to offer live shopping sessions and virtual consults enhances my service, creating memorable shopping experiences that keep customers coming back. Overall, Immerss.Live is a game-changer for building loyalty and driving sales—highly recommended\! > > **Cons**: I really don't have any complaints. It's a really well built out solution for my fashion business, and I'm making north of 5x ROI on my investment. > > Clienteling with Immerss has truly catapulted my business to new heights. By fostering deeper connections with my customers, I’ve transformed casual shoppers into loyal advocates. The platform’s intuitive tools allow me to personalize interactions, track preferences, and provide tailored recommendations in real-time. This level of engagement not only enhances the customer experience but also drives repeat sales and boosts overall revenue. Immerss has empowered me to create meaningful relationships that resonate with my brand, leading to significant growth and a thriving community around my business. ----- ### "Assistant store manger" — 5.0/5 > **Grant** | *28 October 2024* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Easy of use and being able to reach a wider range of people > > **Cons**: Not being able to try products on is a hard to over come some times > > Positive it is extremely easy to use and has been helpful for us ----- ### "Sales Associate" — 5.0/5 > **sam** | *17 October 2024* | Retail | Recommendation rating: 10.0/10 > > **Pros**: what I liked the most was being able to provide the customers with a truly personalized experience. > > **Cons**: Not being able to reach customers and create a more personalized relationship. > > Overall, it's been a game changer for customer engagement as well for us as a company. ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/520208/Digital-Clienteling) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data