dualmon

Pros

Affordability: Pricing model is excellent
Simplicity: It doesn't try to do everything, but what functions it does have it does well
reliability: I have never experienced an outage or unavailability issues

Cons

Web-based creates significant lag. even 2 computers in the same room on a 100/50 Mbit connection is very laggy. They need to establish client-client connections after authentication to improve the experience.
No Mobile support: im not supporting Mobile devices remotely yet, but all my customers have them..
File Transfer speeds: Transfering files is quite slow, probably due to the non client-Client connections.

Pros

Easy and Intuitive product to use, all the features in MUCH more expensive products.

Cons

The Printing documentation is a bit vague.

Pros

The software does exactly what is needed to VPN into other online systems and performs flawlessly!

Cons

There is nothing that I least like about the product. Maybe the fact that I was using it one morning and then tried to use it in the afternoon when all it would do is pop up saying that the credit card on file was not still good. Issue was, I was not near the credit card in question; therefore, I could not do what I needed to do at the time I was trying to do it. I wish there would have been a warning on the software prior to this (even earlier that morning) so that I could have had time to correct. Maybe something like, "only 5 more uses without payment". Anything that would not have put in a delay at the time it did. Normally when I use this software, it is to fix a problem that needs immediate attention.

Pros

It's easy to use and to implement, it has multiple users and it is very reasonably priced.

Cons

It is slow compared to other similar software

Pros

Unattended Access has proven to be as reliable, if not more so, than the leading competitors. The ability to cobrand and offer support to my clients through my website presents a professional look.

Cons

Remote file transfer seems to be dependent upon which windows account the remote computer is operting under.

Pros

I am able to sign on to every computer at two different locations to troubleshoot and help my employees with everything from parts ordering to warranty applications. Our Point of Sale uses a VPN that won't let us sign in remotely so I also use Dualmon to sign onto a computer on site to bypass this problem. The phone app is surprisingly good although that is always for emergencies as it is harder to navigate which is only due to the phone size and not the application.

Cons

In some ways I wish that you could remember a computer and bypass the 2FA authenticator as it is a little tedious but the extra security is worth it.

Pros

Easy to use; never had a glitch in the past 5 years. It contains everything you need to access your computers and lots of extra functions.

Cons

The voice through the microphone does not go through like Anydesk. And sometimes it is slow but not a big deal.

Alternatives Considered

Reasons for Switching to dualmon

Pros

I find Dualmon to be a great remote support product, its very good value for money and has all the functions of a remote support product you could need.

Cons

The only issue i have found while using Dualmon was remote controlling a windows pc from a macbook, some of the keys don't tranfer correctly to the remote computer and i couldn't find a way around this. for example the # key.

Pros

This product is simple to use and user friendly.

Cons

The home page and dashboard are user friendly.

Pros

The ease of connection with customer's computers.

Cons

I can't think of any cons at this time. If I do, I will certainly contact customer support.

Pros

Very easy to use for unattended or on demand remote access.

Cons

For me I can't think of any cons, it's worked every time I've needed it. It would be nice if I could tell if an unattended compute was in use.

Pros

The product has been relatively easy to use and appears very robust.

Cons

One feature that I'd like to see is the ability to access a remote computer for single instances and not dedicate one of my 10-11 servers to that machine when it's a one time type of need.

Pros

Works as expected. It's easier than some products we've tried to get the user to connect correctly.

Cons

Does have an issue sometimes where the shift, ctrl, or alt keys will "stick". Once you're aware of it, it's not a big deal.

Pros

DualMon Remote Desktop has been a game-changer for me. The ability to access my desktop remotely from anywhere has given me unparalleled flexibility in my work routine. Whether I'm traveling or working from home, I can easily connect to my office computer and seamlessly continue my work as if I were physically present in the office.

Cons

I would like to be able to remote into a dual monitor computer with a dual monitor computer and utilize both screens.

Pros

Quickness of connection, portal layout, simplicity of file transfer.

Cons

can't really pick apart any issue...it works!

Pros

Ease of use very fast cheap and affordable

Cons

Did not and have not got any issues nwith this software

Pros

The remote assistance portion of the software is the most valuable. The amount of hours it saves me every year in travel expenses and time easily pays for the subscription many times over.

Cons

There really isn't much that I don't like about the software. The only time I ever had an issue was when I tried using a Mac to remote into systems but most of those issues have been resolved.

Pros

access and security. Be able to log n remotely and fix problems.

Cons

no VPN with subscription. Having that extra layer of security is valuable to us.

Pros

User-friendly interface Multi-platform support (Windows, Mac, etc.) Various security options (two-factor authentication, encryption) Session recording feature in some plan

Cons

Limited features in the free version May have latency issues depending on network conditions

Pros

In my experience, Dualmon has been fantastic. From connecting in seconds to offering a user-friendly interface, it's exceeded expectations. My customers are thrilled too.

Cons

Finding cons for Dualmon has been surprisingly difficult. So far, users have been impressed by the software's intuitive interface and lightning-fast connections.

Pros

Reliable, inexpensive, easy to set up connections with remote users

Cons

Nothing specific comes to mind. Software is easy to use.

Pros

This software is quick and simple to use and easy to deploy. Also it is affordable for irregular use.

Cons

Not widely known to other users. This can make it hard to encourage other users to trust.

Pros

off site work option when ever i get day off i can work from home incase anything

Cons

everything is perfect nothing need to be improved

Pros

Having ability to access my computer safely and with ease is a life saver.

Cons

No major issues with product. It is easy to use and always available.

Pros

The product make it easy to remote into our satellite office. Gives us the same capabilities as would would normally have

Cons

I really don't have anything that we don't like about it. integration is simple. and works well

Pros

This software gives me exactly what I need which is access to my entire office from anywhere, all in one place. Also allows me to permit others access and I can control what access they have. Works great even for set ups with dual monitors.

Cons

I really don’t have one. I can’t say there’s something daily that bothers me. Or ever really. It’s very well done. Probably the character limit on this question on this review is the only thing that has annoyed me so far.

Pros

It is very easy to use and cost effective. I have the client set up on all the office computers and when someone needs help, I am not hunched over their computer with them to sort it out. It's not always tech support but may just be providing direction. I can log into their computer and we can talk on the phone at the same time. I wouldn't want to be without my Dualmon.

Cons

The print functionality does not have enough documentation. I still haven't figured out how it works.

Pros

Ease of Use without any advanced knowledge

Cons

Noting yet we encountered since from last few years

Pros

This remote access software offers all the necessary features and more for a fraction of the price of others. I have happily been a customer for several years, and have experienced very few issues with any part of the product. They have added new and useful features during my time using it, and it still remains a stable, and unobtrusive product on the machines I use it on.

Cons

I would like to see additional reporting options for the use of the product (Usage reports only allow single computer or all, and date range), no filters for specific user, etc...

Pros

Dualmon it's really easy to use, we also had a need to extend functionalities regarding notes on desktop app and after few months we received the update in a new release. Really high recommended tool.

Cons

would be useful to have more granularity on the permissions like allow notes to non admin users

Pros

ease of use. able to leave it open, then check on my wife's computer as she requests me to look at something.

Cons

I don't have anything. I don't use it for repair much. Anything I need to do has been easy.

Pros

For the most part, easy to use and setup.

Cons

Groups and users and assigning to devices a bit confusing.

Pros

We support around 50 computers and Dualmon does what it's supposed to do. It connects quickly, allows transfers of files easily and is relatively simple to install. Their pricing is fair and they don't jack the rates every year. I also like that they inform you of an upcoming renewal. Some companies just slam your credit card and don't let you know its time. Customer service is responsive.

Cons

After having used similar software in the past, I honestly can't think of anything I don't like about Dualmon.

Pros

Easy to use and install. Can invite other users to use the product. Can have more than one session open at the same time, saving me time with nightly tasks.

Cons

Wish two or more users could connect to a PC at the same time with different sessions. Similar to what Remote Desktop allows when used on a Windows server.

Pros

Has both remote connections and quick screen sharing.

Cons

File transfer works well but is a little cumbersome.

Pros

DualMon is reliable. When I need to remotely access an unattended PC, DualMon works every time. It has all the features I need, and none that I don't need. I am able to provide specific users with access to specific machines, and the response-times are very good. No one "enjoys" paying to renew a subscription, but DualMon is an annual fee that I am happy to pay because it delivers great value. Thank you, DualMon.

Cons

Nothing comes to mind. The product works for us.

Pros

The steps from the user entering the support code to getting the application running are about as simple as you could ask.

Cons

Mac support though I accept this is an apple limitation and the remote app is simply working within the security options available.

Pros

Cost for features. Ease of use and the ability to connect to a device as a guest.

Cons

Some additional integrations would be nice. It would be nice to monitor if a device is up or down via an API. Also a way to check how many devices are deployed with an API as well.

Pros

Being a small company bang for the buck is important, dualmon provides that. Although my primary business is Internet related most of my clients are small business' too. They too are looking for the best bang for the buck, so I leverage this service in providing IT support as well as online website support. I have been a customer for several years and highly recommend this service.

Cons

I really do not have any complaints. Great support, price and service. Its simple

Pros

Easy to Use. I'm able to access my work computers from home without issues.

Cons

None. Nothing so far. It's been working great for me and my office.

Pros

Works very well to control multiple computers remotely - fully featured and very stable.

Cons

No - there was nothing I did not like about the product - it worked very well for our organization.

Pros

I like how easy it was to setup and get started and the quick response from support to help guide as needed was much appreciated!

Cons

I honestly don't have any cons as it does what I want and is easy to use!

Pros

We mainly use the remote assistance side of DualMon and it is great. It installs and makes connections quickly, works through most firewalls, and auto-reconnects after reboots. The assistance client will stay on the remote PC until the session is stopped by either side. This is great for longer-term projects.

Cons

The only negative thing I have to say is some customers are unsure of DualMon because they haven't heard of it, but that is quickly overcome.

Pros

It is very easy to setup and use. You have the choice of a permanent connection or as needed. Very flexible.

Cons

Hate the screen after you connected asking if the user wants to let you see their screen. Duh, spent all this time setting up to be asked a silly queston.

Pros

The price. We had one the industries well known products. Dualmon is 1/10 of the price and actually has more features.

Cons

The only feature I would like is the ability to save all of the passwords for our clients. We support over 200 clients and have to log into each computer on a regular basis. We spend a lot of time looking up and typing in the password to our clients computers.

Pros

1) This software is cloud based. 2) The speed that this operates at is great.

Cons

I wish that there was away to do a file transfer without first establishing a remote video session.

Pros

Very Good software as a whole. easy to use and can personalise to match your company.

Cons

Nothing that i do not like about dualmon.

Pros

It has a full suite of features on both Windows & MacOS end-user devices with minimal latency.

Cons

When setting up a remote session to a user's MacBook, they have to manually set the permissions for us to view their screen, and to interact with it, within their MacBook settings.

Pros

Accessing our office computers remotely is easy to set up and works really well. The connection is solid and we are able to work as if in the office. Once connected, servicing and fixing customer computers by remote access is easy. We don't have any evident buffering, and we are able to reboot the accessed computer and re-establish the connection afterwards. The software even allows switching between dual remote monitors, which we weren't able to do using other software previously. The web portal is great and comprehensive.

Cons

Setting up a one-time connection to a customer does seem to be a little convoluted, but having said that the software does advise you where the customer is in the process. I'm not sure how this could be improved, to be fair.

Pros

This software is great for us to help our clients using our different systems

Cons

Would be nice if no file had to be run as some client not many though cant implement it