---
description: Review of tryvium Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: tryvium | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/4389/contact-center/software) > [tryvium](/software/521071/tryvium)

# tryvium

Canonical: https://www.softwareadvice.ie/software/521071/tryvium

> Tryvium is a cloud-based contact center AI platform designed to enhance customer support operations through automation and tools for agents. It is built for enterprise organizations aiming to streamline customer service while utilizing Microsoft Teams infrastructure. Businesses use Tryvium to optimize support processes, manage ticket volumes, and provide efficient service.

The platform includes an agent console within Microsoft Teams, enabling chat, voice, and video support without switching applications. Agents have access to a complete customer view, real-time language translation, and AI-based assistance that offers relevant knowledge base information during interactions. An intelligent routing system evaluates queries based on priority, intent, and sentiment to connect customers with the appropriate agent. tryvium offers a conversational virtual assistant that manages routine inquiries and reduces the need for agent involvement in repetitive tasks.

Supervisors can monitor performance metrics and identify trends using real-time analytics and monitoring tools to address potential issues early. The platform supports workflows by integrating with various IT service management systems, reducing the need for agents to navigate multiple tools. tryvium is designed for quick implementation with minimal setup, allowing organizations to adapt to evolving requirements efficiently.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Sensiple
- **Founded**: 1999

## Commercial Context

- **Starting Price**: US$3,575.00
- **Pricing model**: Other (Free Trial)
- **Pricing Details**: Custom enterprise solutions for organizations with 5,000+ employess
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Chromebook (Desktop)
- **Supported Languages**: Arabic, Brazilian Portuguese, Chinese, English, European Portuguese, French, German, Italian, Polish, Portuguese, Spanish
- **Available Countries**: Albania, Andorra, Argentina, Austria, Belarus, Belgium, Bolivia, Bosnia & Herzegovina, Brazil, Bulgaria, Chile, Colombia, Croatia, Cyprus, Czechia, Denmark, Ecuador, Estonia, Falkland Islands, Finland and 45 more

## Features

- API
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Notifications
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- CRM
- Call Centre Management
- Call List Management
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Callback Scheduling
- Caller ID
- Campaign Management

## Integrations (4 total)

- Cherwell Service Management
- Microsoft Dynamics 365 Business Central tegossuite
- Microsoft Teams
- Zendesk Suite

## Support Options

- Email/Help Desk
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Contact Centre Software](https://www.softwareadvice.ie/directory/4389/contact-center/software)

## Alternatives

1. [Ringover](https://www.softwareadvice.ie/software/120988/ringover) — 4.7/5 (868 reviews)
2. [Sobot](https://www.softwareadvice.ie/software/524506/Sobot) — 4.9/5 (94 reviews)
3. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1777 reviews)
4. [Amazon Connect](https://www.softwareadvice.ie/software/352892/amazon-connect) — 4.5/5 (93 reviews)
5. [HoduCC](https://www.softwareadvice.ie/software/95921/hoducc) — 4.6/5 (95 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/521071/tryvium)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/521071-tryvium/> |
| en-AU | <https://www.softwareadvice.com.au/software/521071/tryvium> |
| en-GB | <https://www.softwareadvice.co.uk/software/521071/tryvium> |
| en-IE | <https://www.softwareadvice.ie/software/521071/tryvium> |
| en-NZ | <https://www.softwareadvice.co.nz/software/521071/tryvium> |

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