About PatientPop

PatientPop helps physicians and health care providers attract patients through healthcare sites and social media profiles. The solution provides an appointment-scheduling module that allows patients to request appointments through provider websites or social media accounts. Appointments are added to provider schedules through integrations with various scheduling solutions, along with patient histories. It also captures how which search engines and websites patients use to find provider websites. PatientPop sends automated reminders to patients before appointments, and patients can also schedule new appointments in case they are unable to attend. Additionally, patients are sent a satisfaction survey after an appointment. The solution helps users analyze the survey responses, view patient feedback and manage a practice’s online reputation. Support is provided via email and phone. Pricing is per user per month.
PatientPop Software - Follow up survey
PatientPop Software - Book appointments
PatientPop Software - Multiple devices
PatientPop Software - Follow up survey - thumbnail
PatientPop Software - Book appointments - thumbnail
PatientPop Software - Multiple devices - thumbnail

PatientPop pricing

PatientPop does not have a free version but does offer a free trial.

Starting Price:
Not provided by vendor
Pricing Details:
PatientPop is subject to monthly subscription-based pricing, request a demo and full quote information via the website.
Free Version:
No
Free trial:
Yes

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PatientPop Reviews

Feature rating

Value for Money
3.9
Functionality
4.1
Ease of Use
4.3
Customer Support
4.0
5 reviews of 147 View all reviews
Nikhil K.
  • Industry: Medical Practice
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/8/2020

Easy way to drive up patient volume

The customer service has been amazing and product has been exceptional.

Pros

PatientPop's automatic integration for reviews and reminders with practicefusion makes communication and feedback from patients quick and easy! The ease of use and online presence has helped our practice grow even during COVID.

Cons

I wish PatientPop automatically ported appointments over to practice fusion and vice versa blocking out appointment slots on both sides.

Shonda C.
  • Industry: Medical Practice
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/1/2021

Very receptive

Took us a while to get it up and running, but now we love it!

Pros

When we have suggestions and corrections they listen and evaluate and grow the platform and improve it. They are very open and receptive to input for what works for our practice.

Cons

A little slower than our previous desktop program because it is cloud based, but that is what we were looking for to run our 3 practices.

Alternatives Considered

PatientNow

Reasons for Choosing PatientPop

Needed a cloud based and more comprehensive program
Mohammad K.
  • Industry: Hospital & Health Care
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
2
Features
3
Ease of Use
4
Customer Support
3

3
Reviewed on 5/5/2022

Patient Engagement Platform

Pros

Identifying new patients and giving them dental information.

Cons

Very few new patient got engaged with us via patientpop app. The focus of their marketing was not targeting the correct neighborhood associated with our location.

Becky C.
  • Industry: Hospital & Health Care
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 30/3/2021

Increased our visibility

PatientPop has been very flexible with pricing and helping us to afford their plan. Customer service is amazing! They are quick to respond and resolve issues. They're great about making changes to our website and keeping it up to date.

Pros

Patient Pop has increased or visibility and has significantly improved our number of new clients. It's easy to use and track.

Cons

It's another system to manage which can be difficult for staff.

Alternatives Considered

Google Calendar

Reasons for Switching to PatientPop

Came highly recommended and sales team was very accommodating.
Harold A.
  • Industry: Medical Practice
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
2
Ease of Use
4
Customer Support
1

5
Reviewed on 7/9/2018

Perfect product if you want a hands-off approach to your web presence.

First Year 8/10
Second Year 6/10
Third Year 4/10

Ideal for someone that wants a "Hands Off" service to pick up some new patients.

Pros

The look of the final product is quite impressive and patients frequently complement us about this as a practice gateway.

The support staff in the initial phase of setting up our service was truly exceptional and quite responsive, I think the initial phase took two months or so. Since that time the support representative that has been assigned to our account has functioned at a very high level regardless of who was actually doing the job that month. My rep is responsive to request normally in hours if not a day - the staff is limited by what the company will allow them to do however.

The ability to actually judge whether a form of advertisement or promotion is actually contributing to your bottom line patient numbers is essential. The software provides you with some data but of course you can actually look at your real numbers of patients that you see and follow your billing to judge whether you're getting what you paid for in terms of return on investment.

Cons

Despite the positive response that we initially felt having started the service a few things became evident over the first year (we are now in our third year using the service).

The fee that you pay to get started with the service is certainly a loss leader for the company, however over time once your website is set up and the secondary review sites are established there is very little intervention on the part of the company. I would rather pay for the service up front for the hours spent setting it up and then pay for the actual amount of what maintenance cost. By the time you get to year 2 - the annual fee being charged is excessive.

The templates that they use to communicate with our patients are not flexible, you're forced to accept their cookie-cutter response to your patients! For over 30 months we have made the same request to have control over the information that is communicated to our patients - reflect what we want to say. This is not an option with the service and is something would not be hard to fix if they valued your business. I find this a fatal flaw in PatientPop and this will be the primary reason for terminating our relationship.

They promote increased ranking results but the Keywords are not actual Hot Keywords your patients would search - so you get lots of #1 in search results but the actual search that got the high result is one that very few if any potential patients would use in your geopraphic area.

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