---
description: Review of HCL BigFix Service Management Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: HCL BigFix Service Management | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Information Technology Service Management (ITSM) Tools](/directory/4296/itsm/software) > [HCL BigFix Service Management](/software/521902/HCL-SX)

# HCL BigFix Service Management

Canonical: https://www.softwareadvice.ie/software/521902/HCL-SX

> HCL BigFix Service Management is an AI-powered enterprise service management platform that streamlines incident, request, problem, change, and asset management through no-code workflows for fast, user-friendly onboarding.

The platform leverages intelligent automation, AI-driven insights, and seamless third-party integrations to improve operational efficiency, reduce costs, and elevate overall service management maturity. It also offers advanced security, anytime-anywhere accessibility, and scalability to support organizations of all sizes.

With built-in risk analysis and mitigation capabilities, HCL BigFix Service Management ensures strong governance and control. Its secure multi-tenancy architecture is purpose-built for shared hosting and multi-cloud environments, delivering robust data segregation across tenants, processes, configurations, transactions and support teams, making it well suited for both enterprises and Managed Service Providers (MSPs).
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: HCL Software
- **Founded**: 1991

## Commercial Context

- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise)
- **Supported Languages**: Arabic, Chinese, English, French, German, Hindi, Indonesian, Japanese, Korean, Malay, Spanish, Thai, Vietnamese
- **Available Countries**: Australia, Canada, France, Germany, India, Ireland, Italy, Mexico, Netherlands, New Zealand, Philippines, Singapore, South Africa, United Arab Emirates, United Kingdom, United States

## Features

- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Change Management
- Chat/Messaging
- Configuration Management
- Contract/License Management
- Dashboard Creation
- Help Desk Management
- Incident Management
- Knowledge Base Management
- Problem Management
- Remote Access & Monitoring
- Reporting & Statistics
- Self Service Portal
- Service Catalogue
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Third-Party Integrations
- Workflow Management

## Integrations (4 total)

- DryiCE iAutomate
- HCL BigFix AEX
- HCL MyXalytics
- Moogsoft

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Chat

## Category

- [Information Technology Service Management (ITSM) Tools](https://www.softwareadvice.ie/directory/4296/itsm/software)

## Alternatives

1. [ManageEngine Endpoint Central](https://www.softwareadvice.ie/software/117339/manageengine-endpoint-central) — 4.6/5 (1485 reviews)
2. [ServiceNow](https://www.softwareadvice.ie/software/27432/service-now) — 4.5/5 (344 reviews)
3. [Freshservice](https://www.softwareadvice.ie/software/436317/freshservice) — 4.5/5 (685 reviews)
4. [TeamDynamix](https://www.softwareadvice.ie/software/65333/teamdynamix) — 4.4/5 (150 reviews)
5. [SysAid](https://www.softwareadvice.ie/software/158389/sysaid-it-crm) — 4.5/5 (511 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/521902/HCL-SX)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/521902-HCL-SX/> |
| en-AU | <https://www.softwareadvice.com.au/software/521902/HCL-SX> |
| en-GB | <https://www.softwareadvice.co.uk/software/521902/HCL-SX> |
| en-IE | <https://www.softwareadvice.ie/software/521902/HCL-SX> |
| en-NZ | <https://www.softwareadvice.co.nz/software/521902/HCL-SX> |

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