About ZIWO

ZIWO is a cloud-based call center workforce management solution that helps streamline customer interactions via virtual phone numbers, call tracking, call masking and more. It offers a variety of features such as key performance indicators (KPIs), online surveys, outbound dialer, call data recording, emotion tracking and mobile access. Additionally, the platform also facilitates third-party integration with various applications including Zendesk, Salesforce, Microsoft Dynamics, Hubspot and Pipedrive. Pricing is based on annual subscriptions and support is extended via FAQs, chat, knowledge base, phone and email.
ZIWO Software - ZIWO omnichannel calling
ZIWO Software - ZIWO assign skills
ZIWO Software - ZIWO statistics
ZIWO video
ZIWO Software - ZIWO omnichannel calling - thumbnail
ZIWO Software - ZIWO assign skills - thumbnail
ZIWO Software - ZIWO statistics - thumbnail

ZIWO pricing

ZIWO does not have a free version but does offer a free trial. ZIWO paid version starts at US$40.00/month.

Starting Price:
US$40.00/month
Free Version:
No
Free trial:
Yes

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ZIWO Reviews

Overall rating

4.7
( 70 reviews )
Write a Review!

Feature rating

Value for Money
4.6
Functionality
4.6
Ease of Use
4.6
Customer Support
4.7
5 reviews of 70 View all reviews
Ibrahim
  • Industry: Hospitality
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5
5
Reviewed on 19/10/2021

Ziwo is making my work experience easier and funnier

Pros

The user-friendly interface and the easy way of using it

Cons

Extracting the call record and redesigning the layoutt

Response from ASWAT Telecom & Media

Thanks so much for sharing your positive experience with us Ibrahim, we're using your feedback to make some important improvements.

Replied 23/8/2022
Rami
  • Industry: Translation & Localisation
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 4/11/2022

Many features that allowed us to Improve our team's productivity!!

We discovered many features that became really essential to our daily workflow, that includes IVR, Call Tracking, CDR, and Call Whispering. Also, the reporting part is very precise! We can follow our team's performance and improve day after day!

Pros

ZIWO provides us with all the features necessary for telephone communications with clients and colleagues!

Cons

I cant think of anything, its very helpful and we rely on it in our daily tasks

Alternatives Considered

Zoho CRM and Zoho Desk

Reasons for Choosing ZIWO

ZIWO integration with Zoho provides us with multiple features that are necessary for our business.

Switched From

CallGear
Sawsan
  • Industry: Outsourcing/Offshoring
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 21/7/2023

Detailed Call Log

Pros

I mostly work on the call logs, all details are available to track and check the calls like the start time, the end time, the total duration, the talk time, the recording...

Cons

The live dashboard, I prefer arranging the widgets by myself. The widgets have a defined place to take, I cannot move them and rearrange them as I please. If I move a widget, later I notice it went back to its original place.

Daphne Gayle
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
2
Features
3
Ease of Use
3
Customer Support
2
3
Reviewed on 25/8/2021

Contact Center Solution

Neutral

Pros

Fast creation of the account.
More users we have, users are given a discounted rate.

Cons

Customer Support is not okay. Long time in responses, no answers.

Response from ASWAT Telecom & Media

Hello Daphne! Thank you for the nice words and for letting us know about your experiences. Your feedback helps us do better! We are taking this matter very seriously and hope to resolve it promptly and accurately. Cheers!

Replied 23/8/2022
Manar
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Features
4
Ease of Use
4
Customer Support
5
4
Reviewed on 17/7/2023

Positive and negative points on Ziwo

its good platform, easy access , not complicated , needs some improvement, but over all its good and recommended.

Pros

* Easy to login * voice is clear* country code added by default

Cons

* When there's a call coming , the notification displaying prevent me from clicking on the call to answer* It will log me out , although i didn't logout , so i need t refresh and check connection to make sure im available

View all reviews

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