--- description: Review of Unthread Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Unthread | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [IT Ticketing Systems](/directory/1630/it-ticketing/software) > [Unthread](/software/522391/Unthread) # Unthread Canonical: https://www.softwareadvice.ie/software/522391/Unthread > Unthread is an AI-enabled ticketing and customer support platform that integrates with Slack. It automatically tracks conversations as tickets and uses AI to prioritize, assign and resolve them.  Unthread's key features include an omni-channel inbox that aggregates tickets and data from various sources, allowing teams to manage all incoming tickets in a unified place. Additionally, it offers automation and integration capabilities, enabling users to create custom workflows and connect the platform with their existing task managers, customer relationship management (CRM) systems and other tools. > > Verdict: Rated **5.0/5** by 3 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 3 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Get Turnout ## Commercial Context - **Starting Price**: US$50.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: English - **Available Countries**: Australia, Canada, United Kingdom, United States ## Features - Automated Routing - CRM - Customer Communication - Knowledge Base Management - Live Chat - Support Ticket Management ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [IT Ticketing Systems](https://www.softwareadvice.ie/directory/1630/it-ticketing/software) ## Related Categories - [IT Ticketing Systems](https://www.softwareadvice.ie/directory/1630/it-ticketing/software) - [Customer Support Software](https://www.softwareadvice.ie/directory/4658/customer-support/software) ## Alternatives 1. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1753 reviews) 2. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4072 reviews) 3. [Tidio](https://www.softwareadvice.ie/software/157633/tidio-chat) — 4.7/5 (590 reviews) 4. [Zoho Desk](https://www.softwareadvice.ie/software/393877/zoho-desk) — 4.5/5 (2211 reviews) 5. [Intercom](https://www.softwareadvice.ie/software/378292/intercom) — 4.5/5 (1131 reviews) ## Reviews ### "Can't live without Unthread" — 5.0/5 > **Geran** | *23 September 2024* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Unthread made it so that we could continue to provide blazing fast support via Slack, but made it so that we could scale up Slack-based support. The tool works wonderfully and has allowed us to keep our response times low and customer satisfaction high. On top of that, it lets us report on Slack conversations so we have an understanding of effort needed to support our customers. > > **Cons**: The dark mode is a bit odd in the web UI. I do wish they had some more integrations, but none of the ones I want are mission critical. > > The team is fantastic to work with and the product has made a massive difference in how we are able to scale our Slack-based support. Any issues I raise to the team are resolved in a timely manner. They are always willing to answer questions as well. Without Unthread, I don't think we'd be able to function with our current support model. ----- ### "Unthread helps us scale and manage our customer support" — 5.0/5 > **John** | *23 September 2024* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: We offer our customers a dedicated Slack channel as a way to interact with the team, ask questions, and submit support requests. Before Unthread, we manually tracked inbound support requests but this quickly ran into challenges and it wasn't always clear what the latest status was or who was responsible for a particular ticket. Now Unthread gives the entire team visibility into the status of specific support requests and helps us meet our support SLAs. Initial installation was a breeze and it has a lot of configuration options which makes it easy to customize to our specific organization. The dashboarding and reporting features give us insights into common trends across our support function which we analyze as a team on a quarterly basis. Unthread is a core part of our daily operations. > > **Cons**: No complaints. The Unthread team has always been very responsive to our feedback and the few issues that have surfaced have always been resolved quickly. > > Overall, a great team to work with\! Highly recommend\! ----- ### "Reliably automates an otherwise time-consuming, error-prone workflow" — 5.0/5 > **Mike** | *20 September 2024* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: Unthread is our source-of-truth ticketing system for all customer issues, questions, and bug reports. Through Unthread's automation, I can trust that any customer interaction automatically creates a ticket so that nothing slips through the crack. Unthread's product and developer teams are extremely open and responsive, and have fixed things like some initial UI/UX inconveniences almost instantly. > > **Cons**: Had some minor UI/UX inconveniences early on, but per above the developers took care of that almost instantly. ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/522391/Unthread) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data