--- description: Review of Osprey Approach Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Osprey Approach | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Case Management Software](/directory/984/case-management/software) > [Osprey Approach](/software/52345/osprey-approach) # Osprey Approach Canonical: https://www.softwareadvice.ie/software/52345/osprey-approach Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/52345/osprey-approach?page=2) > The all-in-one legal accounting, practice, and case management software solution that makes running your law firm easier. Osprey Approach is a trusted software partner to SME law firms nationwide, who utilise the software and support services to save time, run a profitable firm, enhance client service, and ensure compliance. Osprey Approach is a fully integrated solution that provides legal accounting, time recording, billing, client management, business intelligence, client portal, configurable sector-specific workflows, document production and case management features and functionality. All your firm’s data, documents, and communications are centralised into one system helping you reduce errors, streamline processes, and stay compliant whilst delivering a quality client service. Securely hosted, and accessible via your internet browser, you can manage a hybrid team easily and improve collaboration across departments. Osprey integrates with market-leading business tools including Microsoft 365, Lexis Smart Forms, InfoTrack, DocuSign, and TextAnywhere. Osprey support \& training To help make running a law firm easier, Osprey provides all law firms and their teams with ongoing software support and training. Access unlimited training, telephone-first support, and regular check-ins from your success manager to ensure the software is helping you meet your business goals and achieve a return on your investment. Osprey empowers your entire team Cashiers \& accounts teams: SRA compliant accounting software helps you easily manage requisitions, bills, client ledgers, office accounts and financial reporting from one platform. Compliance officers: effectively manage you data, standardise processes with workflows, and create a digital audit trail that helps you evidence risk management procedures and ensure compliance. Solicitors \& support staff: integrated time recording, document and form production, matter management, and client communication tools help to save you time and progress cases quicker. Management: access real-time data and intuitive reporting tools to gain full visibility of your firm’s performance to make data-driven decisions that help you stay competitive. > > Verdict: Rated **3.9/5** by 30 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.9/5** | 30 Reviews | | Ease of Use | 4.0/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 3.8/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Pracctice - **Founded**: 1988 ## Commercial Context - **Starting Price**: £75.00 - **Pricing model**: Per User - **Pricing Details**: Contact Osprey Approach for a pricing quote. - **Target Audience**: 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United Kingdom, United States ## Features - API - Access Controls/Permissions - Accounting - Accounting Integration - Activity Dashboard - Activity Tracking - Alerts/Notifications - Archiving & Retention - Audit Trail - Bank Reconciliation - Billable Items Tracking - Billing & Invoicing - Billing Rate Management - Built-in Accounting - CRM - Calendar Management - Case Management - Case Notes - Client Management - Client Portal ## Integrations (6 total) - Docusign - InfoTrack - Microsoft 365 - Microsoft Outlook - Microsoft Word - TextAnywhere ## Support Options - Email/Help Desk - Knowledge Base - Phone Support ## Category - [Case Management Software](https://www.softwareadvice.ie/directory/984/case-management/software) ## Related Categories - [Case Management Software](https://www.softwareadvice.ie/directory/984/case-management/software) - [Law Practice Management Software](https://www.softwareadvice.ie/directory/3006/law-practice-management/software) - [Family Law Software](https://www.softwareadvice.ie/directory/3929/family-law/software) - [Legal Case Management Software](https://www.softwareadvice.ie/directory/4516/legal/software) - [Legal Billing Software](https://www.softwareadvice.ie/directory/980/billing/software) ## Alternatives 1. [Clio](https://www.softwareadvice.ie/software/449970/Clio) — 4.7/5 (1691 reviews) 2. [LEAP](https://www.softwareadvice.ie/software/20175/leap) — 4.2/5 (529 reviews) 3. [8am MyCase](https://www.softwareadvice.ie/software/3719/mycase) — 4.6/5 (784 reviews) 4. [Smokeball](https://www.softwareadvice.ie/software/157579/smokeball) — 4.8/5 (356 reviews) 5. [CARET Legal](https://www.softwareadvice.ie/software/87569/CARET-Legal) — 4.5/5 (155 reviews) ## Reviews ### "Osprey Approach: Comprehensive, Intergrated & Excellent\!" — 5.0/5 > **Alex** | *30 April 2019* | Legal Services | Recommendation rating: 10.0/10 > > **Pros**: Osprey is entirely web-based which makes access very easy, across all devices. The reporting and accounts function is very comprehensive and helps with accounts rule compliance. The integration between the accounts and the case management is seamless so nothing goes missing. > > **Cons**: There is a requirement for a good internet connection as the software is web-based. However this is not a criticism per-se. > > Overall experience is excellent. The software is fast, easy to use and the support team is excellent. The training is very comprehensive and when utilised properly and fully, a firm can benefit greatly from it. ----- ### "Overall a decent case management product" — 4.0/5 > **Gary** | *5 May 2019* | Law Practice | Recommendation rating: 7.0/10 > > **Pros**: Does most of what I need well, including document production and accounts. Has a lot more features I do not use or have the time to set up. Recent upgrade to Osprey Approach is a huge improvement over the previous version. Competitively priced (despite a recent hike). > > **Cons**: Too many features/functions are difficult to find and Osprey need to do something to stop the system reverting to a previous client's details when changing pages just because the matter number has not been entered on the matter history page. The minimum subscription is 3 licences when I only need 2. It's still cheaper than alternatives though. > > I was introduced to Osprey at a previous job. When I set up my own firm I stuck with Osprey because it does everything I need (and probably a fair bit more). I have been courted by alternatives but the additional benefits of those systems do not justify their higher costs. ----- ### "Fallen Behind" — 3.0/5 > **Lesley** | *20 July 2020* | Law Practice | Recommendation rating: 1.0/10 > > **Pros**: The accounts are clear and it's easy to set up new matters and search the database. > > **Cons**: It does not provide one really good platform/browser to use it on. It is slow and unresponsive and support while superficially helpful seem unable to actually help on many occasions > > We moved onto this as our first case management system and were initially pleased with it. However since its "upgrade" we have become progressively disillusioned. If you want to use the desktop version its internet explorer or nothing if you want to print documents and that is very slow. The app is faster for printing documents but it does not allow bills to be printed and is difficult to use and badly laid out if you use it on the desktop. Chrome is much faster as a browser and saves time but it does not let you print anything at all. The helpdesk seems not to know what they are doing - for years we have had problems with the software just logging us out - after some three years they have finally suggested this might be because of our security on the computer (we use webroute). We also have some accounts shared by part timers - the new security makes that very difficult and Osprey are claiming that that is not allowed despite us making it very clear that we did that when we first looked ----- ### "A love hate relationship" — 4.0/5 > **Verified Reviewer** | *22 May 2019* | Law Practice | Recommendation rating: 5.0/10 > > **Pros**: It is relatively easy to add in new templates, providing you know the codes to put in titles and names and things. It makes it somewhat easy to find all the information on that client. > > **Cons**: The new update. I found the older version to be much easier to use. > > The overall experience has been okay. ----- ### "a good case management system" — 4.0/5 > **Lorraine** | *22 May 2019* | Law Practice | Recommendation rating: 9.0/10 > > **Pros**: what i like most about this software is that it is user friendly and easy to train staff on the relevant features of the case management system and also if there are any issues the support staff are quick and helpful > > **Cons**: There are a few issues with losing documents if the intranet goes down and perhaps a few more features could be added to the system in relation to emails as in documents attached to them - at the moment you can just import emails in but when sending emails all the documents attach. Also as a law firm the bundle package needs to be updated ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/52345/osprey-approach?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/52345/osprey-approach) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data