---
description: Review of CC4Teams Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: CC4Teams | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/4389/contact-center/software) > [CC4Teams](/software/523816/CC4Teams)

# CC4Teams

Canonical: https://www.softwareadvice.ie/software/523816/CC4Teams

> CC4Teams is a web-based customer contact enablement solution that optimizes customer engagement and satisfaction, resources and operational efficiency of contact centers. It enables teams to deliver personalized and effective interactions by using features such as real-time and historical Power BI reporting.

It helps generate valuable insights and enables integration across various channels such as voice, email, chat and social media. As a Microsoft-certified platform leveraging Azure Cognitive Services, CC4Teams ensures a unified and consistent customer experience. Key features include conversational IVR technology and speech-to-text capabilities.

CC4Teams streamlines workflows and manages wait times by connecting customers with the best-suited agents. It streamlines the customer journey while enabling businesses to cater to diverse customer needs and preferences. It also offers enhanced skill-based routing and collaboration features. Agents can manage calls, collaborate with colleagues and access relevant resources within the Teams interface.
> 
> Verdict: Rated **4.7/5** by 3 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 3 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 4.3/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: ContactCenter4ALL

## Commercial Context

- **Starting Price**: €65.00
- **Pricing model**: Per User
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Dutch, English, French, German
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more

## Features

- API
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Notifications
- Automated Routing
- Automatic Call Distribution
- CRM
- Call Centre Management
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Transfer
- Callback Scheduling
- Caller ID
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Computer Telephony Integration

## Integrations (3 total)

- Dynamics 365
- Peeklogic Salesforce – Jira Connector
- ServiceNow

## Support Options

- Email/Help Desk
- Phone Support
- 24/7 (Live rep)

## Category

- [Contact Centre Software](https://www.softwareadvice.ie/directory/4389/contact-center/software)

## Alternatives

1. [Ringover](https://www.softwareadvice.ie/software/120988/ringover) — 4.7/5 (871 reviews)
2. [Sobot](https://www.softwareadvice.ie/software/524506/Sobot) — 4.9/5 (96 reviews)
3. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1781 reviews)
4. [Amazon Connect](https://www.softwareadvice.ie/software/352892/amazon-connect) — 4.5/5 (93 reviews)
5. [HoduCC](https://www.softwareadvice.ie/software/95921/hoducc) — 4.6/5 (95 reviews)

## Reviews

### "CC4Teams delivers Contact Centre functionality directly from Teams without issue." — 4.0/5

> **Christopher** | *17 November 2025* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: Works seamlessly with teams.  No need to compromise with part connection or nearly integration.  It is a native Teams product right out of the box.
> 
> **Cons**: CC4Teams need to consider the impact of upgrades from a Voice point of view.  Historically making changes to a Voice platform particularly in the UK was a huge task and undertaking any changes was done with enormous reluctance.  This is in contrast with IT Software where updates and changes are done all the time.  We find that constant changes cause communication challenges with customers and opens up problems with ensuring that the product remains 100% active.
> 
> They are very eager and keen to find ways to improve.  They truly want to offer the best solution that they can.   Flexible of thought and mindful of customer needs the solution is ideal for a customer using Teams who needs a contact centre

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### "Full Contact Centre within Teams" — 5.0/5

> **B.S.J.** | *21 October 2024* | Wine & Spirits | Recommendation rating: 9.0/10
> 
> **Pros**: The way that it is integrated within Teams and the minimal training needed to work with it.
> 
> **Cons**: Nothing really, we can't wait to see the new functionality

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### "Best Service" — 5.0/5

> **Banele** | *28 October 2024* | Retail | Recommendation rating: 9.0/10
> 
> **Pros**: CC4Teams is allowing me to focus on what truly matters and delivering exceptional customer experiences.
> 
> **Cons**: The quality, Learning and growth opportunities.
> 
> Service was the best experience i've ever had

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/523816/CC4Teams)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/523816-CC4Teams/> |
| en-AU | <https://www.softwareadvice.com.au/software/523816/CC4Teams> |
| en-GB | <https://www.softwareadvice.co.uk/software/523816/CC4Teams> |
| en-IE | <https://www.softwareadvice.ie/software/523816/CC4Teams> |
| en-NZ | <https://www.softwareadvice.co.nz/software/523816/CC4Teams> |

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