---
description: Review of Visual Assistance Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Visual Assistance | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Remote Support Software](/directory/4537/remote-support/software) > [Visual Assistance](/software/524384/Visual-Assistance)

# Visual Assistance

Canonical: https://www.softwareadvice.ie/software/524384/Visual-Assistance

> Visual Assistance is a remote support solution that enables real-time video calls and screen-sharing. It provides support teams with a visual understanding of the client's environment, allowing them to see the problem, work together and find solutions.

Visual Assistance allows users to collaborate using the live camera streaming feature that lets support teams see exactly what the customer sees. The annotation in snapshots function enables users to capture and highlight important details, enabling them to provide guidance and visual feedback. Additionally, the intuitive dashboard gives insights into how the team is using Visual Assistance, helping to optimize usage and manage resources.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: OptimaTech

## Commercial Context

- **Pricing model**: Other (Free Trial)
- **Pricing Details**: SaaS
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Chromebook (Desktop)
- **Supported Languages**: English
- **Available Countries**: Australia, Hong Kong SAR China, New Zealand

## Features

- Access Controls/Permissions
- Annotations
- Chat/Messaging
- Collaboration Tools
- Diagnostic Tools
- Multiple User Accounts
- Real-Time Chat
- Remote Access/Control
- Reporting/Analytics
- SSL Security
- Screen Sharing
- Summary Reports
- Troubleshooting
- User Management
- Video Support

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base

## Category

- [Remote Support Software](https://www.softwareadvice.ie/directory/4537/remote-support/software)

## Alternatives

1. [TeamViewer ONE](https://www.softwareadvice.ie/software/99131/teamviewer) — 4.6/5 (11620 reviews)
2. [Zoho Assist](https://www.softwareadvice.ie/software/392373/zoho-assist) — 4.7/5 (1374 reviews)
3. [AnyDesk](https://www.softwareadvice.ie/software/100985/anydesk) — 4.6/5 (1781 reviews)
4. [Slack](https://www.softwareadvice.ie/software/154669/slack) — 4.7/5 (24046 reviews)
5. [Iperius Remote](https://www.softwareadvice.ie/software/261056/iperius-remote) — 4.3/5 (227 reviews)

## Reviews

### "It Helps a Lot\!" — 5.0/5

> **Yan** | *5 November 2024* | Information Services | Recommendation rating: 10.0/10
> 
> **Pros**: The product is excellent\! It's quick to connect and easy to use\! The resolution of the video is good with high cost performance\!
> 
> **Cons**: I am looking for an integration with my existing CRM
> 
> Actually, I am very satisfy with the solution. It shorten the support time with clients and reduce the transportation cost and time\!

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/524384/Visual-Assistance)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/524384-Visual-Assistance/> |
| en-AU | <https://www.softwareadvice.com.au/software/524384/Visual-Assistance> |
| en-GB | <https://www.softwareadvice.co.uk/software/524384/Visual-Assistance> |
| en-IE | <https://www.softwareadvice.ie/software/524384/Visual-Assistance> |
| en-NZ | <https://www.softwareadvice.co.nz/software/524384/Visual-Assistance> |

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