--- description: Review of Customerscore.io Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Customerscore.io | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Customer Success Software](/directory/4628/customer-success/software) > [Customerscore.io](/software/524566/Customerscore-io) # Customerscore.io Canonical: https://www.softwareadvice.ie/software/524566/Customerscore-io Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/524566/Customerscore-io?page=2) > Customerscore.io is an AI-powered customer success platform built for B2B SaaS companies, from early-stage startups to enterprise teams. The software is cloud-based, so no installation is required. Customerscore.io helps businesses track customer health scores, monitor product usage, manage renewals, and identify accounts at risk of churning. Core features include automated playbooks, customer segmentation, and revenue forecasting, which give customer success teams a clearer view of their portfolio and help prioritize outreach. Integrations with CRM and billing tools pull data into a single dashboard, reducing the need to switch between systems. Support is available via email, live chat, and an online knowledge base. > > Verdict: Rated **4.8/5** by 17 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 17 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Customerscore.io ## Commercial Context - **Starting Price**: €119.00 - **Pricing model**: Other - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Czechia ## Features - AI Copilot - API - Account Alerts - Account Management - Activity Dashboard - Activity Tracking - Alerts/Notifications - Audience Targeting - Behavior Analytics - Behaviour Tracking - Behavioural Analytics - Behavioural Targeting - CRM - Campaign Management - Campaign Personalisation - Campaign Segmentation - Cancellation Management - Checklists - Churn Management - Client Management ## Integrations (9 total) - Amplitude Analytics - Chargebee - Customer.io - Delphi AI - Fin - HubSpot Sales Hub - Mixpanel - PostHog - Salesforce CRM Connector ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Customer Success Software](https://www.softwareadvice.ie/directory/4628/customer-success/software) ## Related Categories - [Customer Retention Software](https://www.softwareadvice.ie/directory/4619/customer-retention/software) - [Product Analytics Software](https://www.softwareadvice.ie/directory/4437/product-analytics/software) - [Onboarding Software](https://www.softwareadvice.ie/directory/1396/employee-onboarding/software) - [Client Onboarding Software](https://www.softwareadvice.ie/directory/4483/client-onboarding/software) - [Customer Data Platforms](https://www.softwareadvice.ie/directory/4718/customer-data-platform/software) ## Alternatives 1. [Braze](https://www.softwareadvice.ie/software/298874/braze) — 4.7/5 (168 reviews) 2. [Custify](https://www.softwareadvice.ie/software/148852/custify) — 4.9/5 (135 reviews) 3. [Emma by Marigold](https://www.softwareadvice.ie/software/426694/emma-by-marigold) — 4.2/5 (157 reviews) 4. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1789 reviews) 5. [BlueConic](https://www.softwareadvice.ie/software/453098/BlueConic) — 4.2/5 (17 reviews) ## Reviews ### "Playbooks and alerts give our team focus and clarity" — 5.0/5 > **Dalibor** | *5 August 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Automated triggers and predictive churn models give us real‑time visibility and confidence. The interface is intuitive and the dashboards give a clear picture of customer behavior. > > **Cons**: Very minor points only—nothing significant, team is responsive if questions arise. Maybe just hard to find any flaws—just small details, support covers them quickly. > > Strong partner—helps our team predict churn and focus on growth opportunities with smart automation. ----- ### "Powerful, Practical, and Priced Right" — 5.0/5 > **Iva** | *11 November 2024* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: Functionality, support, design, UX, everything :) > > **Cons**: Honestly, there’s nothing I don’t like about CustomerScore. Initially, I did wish it had playbooks, but they’ve since added that feature, making the tool even better. > > I’m genuinely impressed with CustomerScore. The setup was quick and painless, and their support team has been fantastic whenever I needed help. What I love most is that it’s focused on the essentials – no unnecessary features that make other tools feel overwhelming. Plus, the fit score is a game-changer; it helps me focus on the right customers, recognizing that not everyone has to be a perfect match for our product. For the price, it’s hard to beat – after checking out a bunch of options, CustomerScore was hands down the best choice ----- ### "End‑to‑end retention and upsell automation" — 4.0/5 > **Anna** | *1 August 2025* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: The analytics are excellent\! When combined with segmentation and automation, they streamline our process. > > **Cons**: Hard to find any flaws, just small details, however when something is wrong, support covers everything quickly. > > It's very pleased experience. This platform gives us scalable engagement, valuable alerts, and fewer manual tasks. It helps us monitor our customer better and prevetn churn. ----- ### "Efficient onboarding with actionable customer insights" — 4.0/5 > **Václav** | *6 August 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Easy setup with integrations, plus strong reporting helps us track engagement and adoption fast. Overal - quite satisfied. > > **Cons**: No major issues—just slight integration setup time, which is worth it for the value gained. That's about it. > > Excellent experience—fast onboarding, clear dashboards, health monitoring and upsell detection. Definitely recommend using the platform. ----- ### "Highly able customer health monitoring tool" — 5.0/5 > **Todd** | *1 August 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The interface is intuitive and the dashboards give a clear picture of customer behavior. Great little tool. > > **Cons**: I can't think of anything negative so far, other than maybe a few initial setup steps to learn, but manageable. > > I’ve been impressed—Customerscore.io lets us act before problems arise, with clear segmentation and insights. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/524566/Customerscore-io?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/524566/Customerscore-io) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data