---
description: Review of healow Genie Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: healow Genie | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/4389/contact-center/software) > [healow Genie](/software/525997/healow-Genie)

# healow Genie

Canonical: https://www.softwareadvice.ie/software/525997/healow-Genie

> healow Genie is an AI-based contact center solution that helps businesses connect patients to the information and assistance needed while ensuring compliance, extending care throughout the day, and reduce practices' overall operational costs. 

healow Genie allows medical practices to offer intelligent self-service capabilities and automatic routing of calls and requests to the appropriate staff, whether for appointment scheduling, billing questions, referrals, medication refills, or other needs. The platform enables managers to automatically handle patients' urgent medical needs with smart triaging that connects patients with on-call physicians. 

healow Genie can automatically generate outbound calls to individuals or groups of patients. Key features include real-time access for patients to vital health information, instantly answered calls, automatic call routing, zero seconds on-hold time, automated outbound calls and campaigns , and after-hours patient assistance. It offers patient self-service for frequently asked questions, appointment management, referral and refill requests, and much more.

healow Genie empowers patients with tools to receive fast answers to the most common questions. Patients might place a voice call, send a text message to the practice, or click a chatbot on the practice's website. Whatever is the preferred method of communication, healow Genie can answer questions about hours, locations, and balances, manage appointments, and pass along referral and medication refill requests. Practices can adjust healow Genie's settings to decide what inquiries need to be escalated to a human agent. 

When a patient's question is complicated and might require a more in-depth answer or conversation with a medical provider, healow Genie escalates it to a human agent. The tool uses smart actions to route patients' inquiries to human agents who can engage with the caller, whether in a voice conversation or a two-way SMS dialogue to meet the needs.

healow Genie's after-hours mode can also be used during a lunch hour or on a particularly hectic day. Patients have access to the services needed, and healow Genie routes urgent cases to an on-call provider, records the interaction, and provides the practice with a summary and transcript for follow-up action. 

Call centers are designed for one-way communication, fielding calls, resolving what they can, and having patients wait for a provider or leave a message. Genie specializes in two-way communication. It can generate outgoing calls and campaigns, allowing the practice to reach individual patients or groups, such as those who miss wellness visits or may need routine screenings.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: eClinicalWorks
- **Location**: Indianapolis, US
- **Founded**: 1999

## Commercial Context

- **Starting Price**: US$199.00
- **Pricing model**: Per User
- **Pricing Details**: Contact healow Genie for more details.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- AI Copilot
- AI/Machine Learning
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Call Recording
- Call Routing
- Call Transfer
- Chat/Messaging
- Chatbot
- Communication Management
- Confirmations/Reminders
- Customer Support
- Engagement Tracking
- Messaging
- Monitoring
- Multi-Channel Communication

## Integrations (1 total)

- eClinicalWorks

## Support Options

- Email/Help Desk

## Category

- [Contact Centre Software](https://www.softwareadvice.ie/directory/4389/contact-center/software)

## Related Categories

- [Contact Centre Software](https://www.softwareadvice.ie/directory/4389/contact-center/software)
- [Patient Engagement Software](https://www.softwareadvice.ie/directory/3429/patient-engagement/software)
- [Chatbot Software](https://www.softwareadvice.ie/directory/3923/chatbot/software)
- [Conversational AI Platforms](https://www.softwareadvice.ie/directory/4010/conversational-ai-comparison/software)

## Alternatives

1. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1753 reviews)
2. [Sobot](https://www.softwareadvice.ie/software/524506/Sobot) — 4.9/5 (92 reviews)
3. [Gladly](https://www.softwareadvice.ie/software/168565/gladly) — 4.8/5 (139 reviews)
4. [inconnect](https://www.softwareadvice.ie/software/171892/inconcert-omnichannel-contact-center) — 3.9/5 (19 reviews)
5. [Sprinklr](https://www.softwareadvice.ie/software/86501/sprinklr-marketing) — 4.3/5 (90 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/525997/healow-Genie)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/525997-healow-Genie/> |
| en-AU | <https://www.softwareadvice.com.au/software/525997/healow-Genie> |
| en-GB | <https://www.softwareadvice.co.uk/software/525997/healow-Genie> |
| en-IE | <https://www.softwareadvice.ie/software/525997/healow-Genie> |
| en-NZ | <https://www.softwareadvice.co.nz/software/525997/healow-Genie> |

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