---
description: Review of zofiQ Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: zofiQ | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [zofiQ](/software/526043/zofiQ)

# zofiQ

Canonical: https://www.softwareadvice.ie/software/526043/zofiQ

> zofiQ is an AI-powered platform designed to automate and manage the operations of Managed Service Providers (MSPs). The platform offers a suite of specialized AI agents that work within the MSP's existing Professional Services Automation (PSA) and Remote Monitoring and Management (RMM) tools.

The AI Service Desk Agent augments technicians with contextual intelligence for consistent ticket resolutions. The Data Analyst Agent transforms data into actionable insights using natural language analytics.
> 
> Verdict: Rated **4.5/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 2 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support | 4.0/5 | Based on overall reviews |
| Value for Money | 3.5/5 | Based on overall reviews |
| Features | 3.0/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: ZOFIQ

## Commercial Context

- **Starting Price**: US$449.00
- **Pricing model**: Usage Based
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- **Available Countries**: Canada, United States

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Collaboration Tools
- Email Templates
- Knowledge Base Management
- Performance Metrics
- Personalisation
- Prioritisation
- Real-Time Notifications
- Reporting/Analytics
- Secure Data Storage
- Single Sign On
- Surveys & Feedback
- Third-Party Integrations
- Ticket Management
- Workflow Management

## Integrations (3 total)

- Auvik
- HALO
- Ninja

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base

## Category

- [Help Desk Software](https://www.softwareadvice.ie/directory/4160/help-desk/software)

## Alternatives

1. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4072 reviews)
2. [Milvus](https://www.softwareadvice.ie/software/246233/milvus) — 4.8/5 (298 reviews)
3. [Freshdesk](https://www.softwareadvice.ie/software/110247/freshdesk) — 4.5/5 (3408 reviews)
4. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1753 reviews)
5. [BeyondTrust Remote Support](https://www.softwareadvice.ie/software/127126/bomgar) — 4.6/5 (2009 reviews)

## Reviews

### ""ZofiQ Makes Work Easier"" — 4.0/5

> **vasu** | *9 April 2025* | Computer & Network Security | Recommendation rating: 8.0/10
> 
> **Pros**: Helped me with auto typing. It’s a flexible and user-friendly solution
> 
> **Cons**: The user interface could be more intuitive, and occasionally, the response time felt slower than expected.
> 
> My overall experience with ZofiQ has been positive. The platform offers a solid range of features that are useful for streamlining operations and improving efficiency.

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### "Zofiq - Pros and Cons" — 5.0/5

> **Cyril** | *9 April 2025* | Information Technology & Services | Recommendation rating: 5.0/10
> 
> **Pros**: How its easily lays out a summary of a ticket when you open it, tells you what you need to do or what needs to be done on a ticket
> 
> **Cons**: not yet on the project management side fully
> 
> good enough, always room for improvement

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/526043/zofiQ)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/526043-zofiQ/> |
| en-AU | <https://www.softwareadvice.com.au/software/526043/zofiQ> |
| en-GB | <https://www.softwareadvice.co.uk/software/526043/zofiQ> |
| en-IE | <https://www.softwareadvice.ie/software/526043/zofiQ> |
| en-NZ | <https://www.softwareadvice.co.nz/software/526043/zofiQ> |

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