---
description: Review of Zence CRM Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Zence CRM | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Marketing Automation Software](/directory/1686/automation/software) > [Zence CRM](/software/526438/Zence-CRM)

# Zence CRM

Canonical: https://www.softwareadvice.ie/software/526438/Zence-CRM

> Zence CRM is an AI-enabled solution that helps automate, engage and convert customers. It assists with lead management and helps capture, track and nurture lead within a centralized system. Its marketing automation helps automate marketing campaigns with personalized messaging to engage the right audience at the right time. The loyalty management helps design and implement tailored loyalty programs to reward customers, increase retention, and enhance brand advocacy. It also offers reports and a dashboard that enables users to access real-time analytics and performance metrics through intuitive dashboards for data-driven marketing decisions.

Its Zence Service module enhances customer experience. It assists with feedback management and helps collect customer feedback through multiple channels, analyze insights and take action to improve experiences. The ticket management feature streamlines issue resolution with an AI-powered support system that categorizes, prioritizes and resolves customer queries. The digital receipts promote sustainability and enhance convenience with paperless e-Receipts that integrate seamlessly with POS systems. Its service bot offers round-the-clock automated customer assistance with AI-driven chatbots, reducing response time and enhancing support.

Zence 360 module is a customer data platform that helps unify and consolidate customer data from various touchpoints, creating a 360-degree customer view for deeper insights. Customer analytics helps monitor key trends, customer behavior, and campaign performance to refine strategies and drive smarter decisions. The personalized rewards leverage AI-driven insights to offer tailored rewards based on customer preferences, past purchases, and engagement, enhancing loyalty and retention. Its visualization \& insights feature transforms raw data into actionable insights with user-friendly dashboards and comprehensive reporting tools.

Zence Commerce drives sales. Its abandoned cart recovery feature helps recover lost sales with automated reminders and personalized offers, encouraging customers to complete their purchases. The chat and buy facilitates seamless shopping experiences with WhatsApp and WebBot integrations, enabling real-time customer engagement and transactions. Its reward store boosts customer engagement by offering a diverse range of flexible rewards, enhancing customer satisfaction and loyalty.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Easyrewardz Software Services

## Commercial Context

- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: China, Hong Kong SAR China, India, Indonesia, Malaysia, Netherlands, Philippines, Saudi Arabia, Singapore, South Africa, United Arab Emirates, United States

## Features

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Audience Targeting
- Autoresponders
- Behaviour Tracking
- Behavioural Analytics
- CRM
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Segmentation
- Channel Management
- Communication Management
- Contact Database
- Contact Management
- Conversion Tracking
- Customer Activity Tracking
- Customer Database

## Integrations (5 total)

- Gofrugal
- Microsoft Azure
- QueueBuster
- Rista
- Shopify

## Support Options

- Email/Help Desk
- Knowledge Base

## Category

- [Marketing Automation Software](https://www.softwareadvice.ie/directory/1686/automation/software)

## Related Categories

- [Marketing Automation Software](https://www.softwareadvice.ie/directory/1686/automation/software)
- [Customer Loyalty Software](https://www.softwareadvice.ie/directory/4383/customer-loyalty/software)
- [Customer Data Platforms](https://www.softwareadvice.ie/directory/4718/customer-data-platform/software)
- [Lead Generation Software](https://www.softwareadvice.ie/directory/1674/lead-generation/software)

## Alternatives

1. [Salesforce Marketing Cloud](https://www.softwareadvice.ie/software/22998/salesforce-socialcrm) — 4.2/5 (526 reviews)
2. [NiceJob](https://www.softwareadvice.ie/software/67333/nicejob) — 4.9/5 (202 reviews)
3. [monday.com](https://www.softwareadvice.ie/software/131008/monday-com) — 4.6/5 (5726 reviews)
4. [Zoho CRM](https://www.softwareadvice.ie/software/392464/zoho-crm) — 4.3/5 (6964 reviews)
5. [Pipedrive](https://www.softwareadvice.ie/software/321306/pipedrive) — 4.5/5 (3042 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/526438/Zence-CRM)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/526438-Zence-CRM/> |
| en-AU | <https://www.softwareadvice.com.au/software/526438/Zence-CRM> |
| en-GB | <https://www.softwareadvice.co.uk/software/526438/Zence-CRM> |
| en-IE | <https://www.softwareadvice.ie/software/526438/Zence-CRM> |
| en-NZ | <https://www.softwareadvice.co.nz/software/526438/Zence-CRM> |

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