--- description: Review of Unitel Voice Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Unitel Voice | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Auto Attendant Software](/directory/1328/auto-attendant/software) > [Unitel Voice](/software/52665/unitel-voice) # Unitel Voice Canonical: https://www.softwareadvice.ie/software/52665/unitel-voice Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.ie/software/52665/unitel-voice?page=2) > Unitel Voice is the business builder's phone system. It lets you run your business from anywhere using any device. Easy to set up and use. Backed by amazing customer support that understands that busy small business owners don't have time for overcomplicated tech. - Built for Business Builders - Run your business from anywhere - Not overcomplicated or overpriced - Amazing USA-Based Support Unitel Voice enables startups and small businesses to look and sound like Fortune 500 companies by adding a toll-free business number to the existing home, office, or cell phone. Unitel Voice stands out because of its dedicated customer service and network reliability. The platform allows organizations to stay connected and know when a customer is calling so they can provide professional answers. Key features of Unitel include call recording, call transferring, SIP trunks, virtual auto attendant, audio conference bridge, call logs, unlimited call handling, call blasting, call announcement, on-hold music, and call blocking. > > Verdict: Rated **4.6/5** by 65 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 65 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: UniTel Voice - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$9.99 - **Pricing model**: Flat Rate - **Pricing Details**: It is also available at $29.99/mo and $49.99/mo with additional features. - **Target Audience**: Self Employed, 2–10 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - Activity Dashboard - Automated Attendant - Call Centre Management - Call Conferencing - Call Logging - Call Recording - Call Reporting - Call Routing - Call Screening - Call Tracking - Call Transfer - Caller ID - Collaboration Tools - Communication Management - Conferencing - Employee Directory - Fax Management - IVR - Mobile Access - On-Demand Recording ## Support Options - 24/7 (Live rep) - Chat ## Category - [Auto Attendant Software](https://www.softwareadvice.ie/directory/1328/auto-attendant/software) ## Related Categories - [Auto Attendant Software](https://www.softwareadvice.ie/directory/1328/auto-attendant/software) - [Business Phone Systems](https://www.softwareadvice.ie/directory/1714/business-phone-service/software) - [Online Meeting Software](https://www.softwareadvice.ie/directory/852/online-meeting/software) - [VoIP Software](https://www.softwareadvice.ie/directory/4508/voip/software) - [Softphone Software](https://www.softwareadvice.ie/directory/1706/best-softphones/software) ## Alternatives 1. [Ringover](https://www.softwareadvice.ie/software/120988/ringover) — 4.7/5 (881 reviews) 2. [800.com](https://www.softwareadvice.ie/software/120982/800-com) — 4.7/5 (346 reviews) 3. [Nextiva](https://www.softwareadvice.ie/software/2683/nextiva-business-voip) — 4.6/5 (919 reviews) 4. [3CX](https://www.softwareadvice.ie/software/4936/3cx-phone-system) — 4.4/5 (467 reviews) 5. [RingEX](https://www.softwareadvice.ie/software/173497/officeuk) — 4.2/5 (1205 reviews) ## Reviews ### "The best phone service for your business\!" — 5.0/5 > **Shawn** | *5 May 2019* | Retail | Recommendation rating: 10.0/10 > > **Pros**: I really liked that you can get your IVR set up with a voice talent for free at sign up. You also can get your settings setup for you or a walkthrough in setting them up by support. I love the ability to receive faxes through your toll free number and send them from the interface. You can also set business hours for your toll free number. You can make or receive calls through the app or have them forwarded to a phone number. The app has distinct ringtones so you always know that your business line is ringing and what option the customer chose in the IVR. This is particularly good for businesses with employees who handle different departments. > > **Cons**: I haven’t had any issues with UniTel Voice. I think it’s a great service, application, and interface. > > I use UniTel Voice for my business toll free number. I have had a great experience with their friendly customer service an technical support staff. Their voice talent set up my IVR and sounded great. I would recommend it to anyone. ----- ### "Aside from the product and service itself, the best thing about Unitel is its people\!" — 5.0/5 > **Tiffany** | *30 May 2025* | Professional Training & Coaching | Recommendation rating: 10.0/10 > > **Pros**: Unitel offers high quality voice service products with next level customer support. It was simpler than I thought - I chose the toll free number offering that worked best for my online business and was prompted to schedule a call to set up my online account and personalized professional voicemail message. My set up call lasted about 15-30 minutes and wasn't rushed or corporate sterile. \[sensitive content hidden\] was amazing - kind, compassionate, extremely knowledgeable and has a great sense of humor (which is something that I value in customer service). He walked me through their clean, straightforward platform and provided some pearls of wisdom that I hadn't considered - totally valuable. I also appreciate that I can reconnect with \[sensitive content hidden\] in the future for any questions or issues. Being able to reach out the the same person that helped me with setup means Unitel values and stands behind personalized customer service. \[sensitive content hidden\] authenticity and genuine interest in me succeeding with my new business was a bonus that I hadn't expected but warmly welcomed. So, aside from the voice service, mobile app, and dashboard experience, the best thing about Unitel is its people - for sure. > > **Cons**: There are no cons to the Unitel voice service - especially since they walk you through the process on a setup call. > > Outstanding genuine, professional customer service with Unitel - and all set up within 24-48 hours too\! ----- ### "Don't use the pathetic service" — 1.0/5 > **Aakarsh** | *6 May 2022* | Airlines/Aviation | Recommendation rating: 0.0/10 > > **Pros**: Nothing is useful on this organisation do not use this product and get stuck in the situations > > **Cons**: Dear Unitel Team, Your customer service is pathetic and they are even not educated to treat the customers without any information or anything they suspended my account and while asking they don't have any answer and they hung up on me this is not a service which you guys are providing to the customers I must say I am going to file a chargeback straight away and I will not recommend unitel voice to anyone > > Dear Unitel Team, Your customer service is pathetic and they are even not educated to treat the customers without any information or anything they suspended my account and while asking they don't have any answer and they hung up on me this is not a service which you guys are providing to the customers I must say I am going to file a chargeback straight away and I will not recommend unitel voice to anyone ----- ### "Affordable and easy to use." — 5.0/5 > **Abby** | *4 July 2025* | Professional Training & Coaching | Recommendation rating: 10.0/10 > > **Pros**: Pricing for a very small business. Ease of porting number, and it started working immediately with no setup. Unitel pushed for an onboarding call, which was incredibly helpful. > > **Cons**: Haven't found anything in my first month. It's been a painless transition and has saved me a ton of money. > > Very happy I made the switch. I don't need a lot for my one-person business, and the price is very reasonable compared to other providers. ----- ### "Great customer service" — 5.0/5 > **Ruben** | *1 September 2024* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: Customer service is superb, and a very easy to operate system. > > **Cons**: Can’t think of any reason not to use them… > > Best customer service I have ever experienced in a long time. Had a small issue over the holiday weekend, and the chat box was available to help. I couldn’t believe they were available and solved the problem. I even received a follow up call a few hours later to make sure problem was resolved\! Amazing\!\!\! The reps name was \[sensitive content hidden\] and she deserves the highest rating available… ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.ie/software/52665/unitel-voice?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/52665/unitel-voice) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data