--- description: Review of Unitel Voice Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Unitel Voice | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Auto Attendant Software](/directory/1328/auto-attendant/software) > [Unitel Voice](/software/52665/unitel-voice) # Unitel Voice Canonical: https://www.softwareadvice.ie/software/52665/unitel-voice Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.ie/software/52665/unitel-voice?page=2) > Unitel Voice is the business builder's phone system. It lets you run your business from anywhere using any device. Easy to set up and use. Backed by amazing customer support that understands that busy small business owners don't have time for overcomplicated tech. - Built for Business Builders - Run your business from anywhere - Not overcomplicated or overpriced - Amazing USA-Based Support Unitel Voice enables startups and small businesses to look and sound like Fortune 500 companies by adding a toll-free business number to the existing home, office, or cell phone. Unitel Voice stands out because of its dedicated customer service and network reliability. The platform allows organizations to stay connected and know when a customer is calling so they can provide professional answers. Key features of Unitel include call recording, call transferring, SIP trunks, virtual auto attendant, audio conference bridge, call logs, unlimited call handling, call blasting, call announcement, on-hold music, and call blocking. > > Verdict: Rated **4.5/5** by 63 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 63 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: UniTel Voice - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$9.99 - **Pricing model**: Flat Rate - **Pricing Details**: It is also available at $29.99/mo and $49.99/mo with additional features. - **Target Audience**: Self Employed, 2–10 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - Activity Dashboard - Automated Attendant - Call Centre Management - Call Conferencing - Call Logging - Call Recording - Call Reporting - Call Routing - Call Screening - Call Tracking - Call Transfer - Caller ID - Collaboration Tools - Communication Management - Conferencing - Employee Directory - Fax Management - IVR - Mobile Access - On-Demand Recording ## Support Options - 24/7 (Live rep) - Chat ## Category - [Auto Attendant Software](https://www.softwareadvice.ie/directory/1328/auto-attendant/software) ## Related Categories - [Auto Attendant Software](https://www.softwareadvice.ie/directory/1328/auto-attendant/software) - [Business Phone Systems](https://www.softwareadvice.ie/directory/1714/business-phone-service/software) - [Online Meeting Software](https://www.softwareadvice.ie/directory/852/online-meeting/software) - [VoIP Software](https://www.softwareadvice.ie/directory/4508/voip/software) - [Softphone Software](https://www.softwareadvice.ie/directory/1706/best-softphones/software) ## Alternatives 1. [Ringover](https://www.softwareadvice.ie/software/120988/ringover) — 4.7/5 (871 reviews) 2. [800.com](https://www.softwareadvice.ie/software/120982/800-com) — 4.7/5 (330 reviews) 3. [Nextiva](https://www.softwareadvice.ie/software/2683/nextiva-business-voip) — 4.6/5 (916 reviews) 4. [3CX](https://www.softwareadvice.ie/software/4936/3cx-phone-system) — 4.4/5 (465 reviews) 5. [RingEX](https://www.softwareadvice.ie/software/173497/officeuk) — 4.2/5 (1203 reviews) ## Reviews ### "The best phone service for your business\!" — 5.0/5 > **Shawn** | *5 May 2019* | Retail | Recommendation rating: 10.0/10 > > **Pros**: I really liked that you can get your IVR set up with a voice talent for free at sign up. You also can get your settings setup for you or a walkthrough in setting them up by support. I love the ability to receive faxes through your toll free number and send them from the interface. You can also set business hours for your toll free number. You can make or receive calls through the app or have them forwarded to a phone number. The app has distinct ringtones so you always know that your business line is ringing and what option the customer chose in the IVR. This is particularly good for businesses with employees who handle different departments. > > **Cons**: I haven’t had any issues with UniTel Voice. I think it’s a great service, application, and interface. > > I use UniTel Voice for my business toll free number. I have had a great experience with their friendly customer service an technical support staff. Their voice talent set up my IVR and sounded great. I would recommend it to anyone. ----- ### "Great customer service" — 5.0/5 > **Ruben** | *1 September 2024* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: Customer service is superb, and a very easy to operate system. > > **Cons**: Can’t think of any reason not to use them… > > Best customer service I have ever experienced in a long time. Had a small issue over the holiday weekend, and the chat box was available to help. I couldn’t believe they were available and solved the problem. I even received a follow up call a few hours later to make sure problem was resolved\! Amazing\!\!\! The reps name was \[sensitive content hidden\] and she deserves the highest rating available… ----- ### "How can Unitel be better" — 2.0/5 > **Alka** | *19 June 2024* | Education Management | Recommendation rating: 4.0/10 > > **Pros**: Customer Service only. Customer Service Only > > **Cons**: App is very bad. Does not connect to incoming calls, call drops frequently. App glitch, desktop version too slow to load ----- ### "I Love it\!" — 5.0/5 > **Latricia** | *15 August 2024* | Retail | Recommendation rating: 10.0/10 > > **Pros**: I love the convenience of the app and that I can separate personal and business calls as well as have a separate ring tone for business calls. > > **Cons**: I think the inbox page can be streamlined a bit. The filter section above the actual voicemail section is cumbersome. I would prefer to see my actual voicemail messages first and then filter. > > Overall my experience has been great. Whenever I have an issue they are quick to resolve it and also offer suggestions that I have found to be quite helpful. ----- ### "Unitel is great'ish" — 4.0/5 > **Ramsey** | *26 June 2024* | Entertainment | Recommendation rating: 7.0/10 > > **Pros**: I love that UniTel has an intuitive Online Dashboard and App\! > > **Cons**: What I feel is a huge con is the fact that you can't text anyone directly via the app. This is an issue because a huge percentile of people use text before they decide to make a call. > > So far I'm pleased with the customer service and the online Dashboard. My only issue is with texting. This might be a make or break issue in the near future because most of my clients would rather text before calling. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.ie/software/52665/unitel-voice?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/52665/unitel-voice) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data