---
description: Review of Omni-Channel Customer Quality Assurance Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Omni-Channel Customer Quality Assurance | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Conversation Intelligence](/directory/4847/conversation-intelligence/software) > [Omni-Channel Customer Quality Assurance](/software/526761/Audire-ai)

# Omni-Channel Customer Quality Assurance

Canonical: https://www.softwareadvice.ie/software/526761/Audire-ai

> Omni-Channel Customer Quality Assurance is an AI-powered call monitoring and compliance platform built for regulated industries such as financial services, healthcare, and insurance. It serves small to large businesses that need to monitor customer interactions for quality and compliance. The software is deployed cloud-based, making it accessible without on-premises infrastructure.

Core features include automated call monitoring across voice, chat, and email channels, compliance flagging, agent performance scoring, and customizable evaluation scorecards. These tools help quality assurance teams review customer interactions at scale without relying solely on manual spot-checks. Omni-Channel Customer Quality Assurance also provides reporting dashboards that give managers visibility into trends, agent coaching needs, and potential compliance risks.

Support is available via email, phone, and an online knowledge base, giving teams multiple ways to get help when needed.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Audire.ai

## Commercial Context

- **Starting Price**: US$8.00
- **Pricing model**: Usage Based (Free Trial)
- **Target Audience**: 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop)
- **Supported Languages**: English
- **Available Countries**: Ireland

## Features

- AI/Machine Learning
- API
- Activity Dashboard
- Audio/video file upload
- Automatic Transcription
- Automatic Transcription Services
- Call Monitoring
- Call Recording
- Chat Transcript
- Contact Management
- Customer Experience Management
- Data Import/Export
- Data Storage Management
- Data Synchronisation
- For Manual Transcription
- Knowledge Base Management
- Machine Learning
- Monitoring
- Multimedia Support
- Multiple Format Support

## Integrations (2 total)

- Salesforce Platform
- Zendesk Suite

## Support Options

- Email/Help Desk

## Category

- [Conversation Intelligence](https://www.softwareadvice.ie/directory/4847/conversation-intelligence/software)

## Related Categories

- [Conversation Intelligence](https://www.softwareadvice.ie/directory/4847/conversation-intelligence/software)
- [Transcription Software](https://www.softwareadvice.ie/directory/4397/transcription/software)
- [Contact Centre Quality Assurance Software](https://www.softwareadvice.ie/directory/4478/quality-assurance/software)
- [Artificial Intelligence (AI) Software](https://www.softwareadvice.ie/directory/4360/artificial-intelligence/software)

## Alternatives

1. [CallMiner Eureka](https://www.softwareadvice.ie/software/343881/callminer-eureka) — 4.6/5 (5 reviews)
2. [Laivly](https://www.softwareadvice.ie/software/504094/Laivly) (0 reviews)
3. [Fathom](https://www.softwareadvice.ie/software/423207/fathom) — 5.0/5 (809 reviews)
4. [Talkdesk](https://www.softwareadvice.ie/software/20039/talkdesk) — 4.5/5 (734 reviews)
5. [Cresta](https://www.softwareadvice.ie/software/362595/cresta) — 5.0/5 (2 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/526761/Audire-ai)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/526761-Audire-ai/> |
| en-AU | <https://www.softwareadvice.com.au/software/526761/Audire-ai> |
| en-GB | <https://www.softwareadvice.co.uk/software/526761/Audire-ai> |
| en-IE | <https://www.softwareadvice.ie/software/526761/Audire-ai> |
| en-NZ | <https://www.softwareadvice.co.nz/software/526761/Audire-ai> |

-----

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