---
description: Review of Eloquens Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
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title: Eloquens | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Email Management Software](/directory/3433/email-tracking/software) > [Eloquens](/software/527807/Eloquens)

# Eloquens

Canonical: https://www.softwareadvice.ie/software/527807/Eloquens

> Most tools help you write emails faster. Eloquens does something different: it takes over your inbound inbox autonomously. It reads customer messages, understands what's being asked, searches your knowledge base for the right answer, and sends the reply. In your brand voice, in 160+ languages, in under five minutes, 24/7. Your team only sees the edge cases that truly need a human.

If AI drafting tools are power steering for your inbox, Eloquens is self-driving mode. It takes the wheel.

Here's what that looks like in practice. Your support team gets 500 emails a day. 350 of them are routine: order status, refund policies, how-to questions, password resets. Your team answers them the same way every time. Eloquens handles those 350 autonomously, grounded entirely in your uploaded documents, FAQs, and approved Q\&A pairs. No hallucinations, no speculative answers. Your team handles the 150 that genuinely need them.

Three things make this possible that you won't find elsewhere:

First, a self-learning engine called Knowledge In the Loop. When Eloquens encounters a question it can't confidently answer, it escalates to a human. When that human responds, Eloquens learns from the answer, generates a Q\&A pair, and handles it next time. Patent-pending. The system gets smarter every day without manual retraining.

Second, you control the automation level. Start in draft mode where nothing sends without your approval. See every response, build trust. When you're confident, switch to intelligent response mode where the AI decides per email whether to auto-send or draft for review. You set the rules. You expand autonomy at your pace.

Third, every reply is grounded in your knowledge base only. Eloquens does not pull from the open internet. If it doesn't have a confident answer, it does not respond. It escalates. That's architecturally different from general-purpose AI tools that always generate something.

IgniteTech's own deployment achieved a 70% reduction in response time for customer inquiries. The platform responds in under 5 minutes and is more than 90% cheaper than a human agent.

Connects to Gmail, Microsoft 365, and Kerio Connect. HubSpot and Salesforce work out of the box for CRM tracking. Knowledge sources include Google Drive, OneDrive, Zendesk, and Kayako, with MCP connections for additional tools. CASA verified by Google, SOC 2 and ISO 27001 compliant hosting on AWS, GDPR, CCPA, and HIPAA compliance support, EU and US data residency. Your data is never used to train AI models.

Used by customer support and success teams, global sales, HR, healthcare, MSPs, logistics, municipalities, and venue management, anywhere inbound email volume is high, multilingual, or both.

30-day free trial on the Solo plan. No credit card required.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Ignite Technologies
- **Location**: Austin, US
- **Founded**: 2000

## Commercial Context

- **Starting Price**: US$0.00
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Target Audience**: 2–10, 11–50, 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Arabic, Basque, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Benin, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana and 172 more

## Features

- Activity Dashboard
- Autoresponders
- Campaign Management
- Canned Responses
- Email Distribution
- Email Monitoring
- Inbox Management
- Multiple User Accounts
- Real-Time Monitoring
- Response Management
- Routing
- Search/Filter
- Shared Inboxes
- Third-Party Integrations
- Workflow Automation
- Workflow Management

## Integrations (2 total)

- Gmail
- Microsoft 365

## Support Options

- Email/Help Desk

## Category

- [Email Management Software](https://www.softwareadvice.ie/directory/3433/email-tracking/software)

## Related Categories

- [Email Management Software](https://www.softwareadvice.ie/directory/3433/email-tracking/software)
- [Virtual Assistant Platforms](https://www.softwareadvice.ie/directory/4488/virtual-assistant/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/527807/Eloquens)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/527807-Eloquens/> |
| en-AU | <https://www.softwareadvice.com.au/software/527807/Eloquens> |
| en-GB | <https://www.softwareadvice.co.uk/software/527807/Eloquens> |
| en-IE | <https://www.softwareadvice.ie/software/527807/Eloquens> |
| en-NZ | <https://www.softwareadvice.co.nz/software/527807/Eloquens> |

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