---
description: Review of NetkaQuartz Service Desk X Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
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title: NetkaQuartz Service Desk X | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Service Desk Software](/directory/4256/service-desk/software) > [NetkaQuartz Service Desk X](/software/528018/NetkaQuartz-Service-Desk-X)

# NetkaQuartz Service Desk X

Canonical: https://www.softwareadvice.ie/software/528018/NetkaQuartz-Service-Desk-X

> etkaQuartz Service Desk X (NSDX) is an ITIL-aligned IT service management platform designed to simplify, streamline, and elevate IT service delivery. By combining service desk capabilities, automation, AI-powered assistance, and industry best practices, NSDX empowers IT teams to provide faster, more reliable, and proactive support across the entire service lifecycle. The platform centralizes IT operations, improves visibility, and ensures service delivery that meets business goals and customer expectations.

At its core, NSDX offers Service Desk and Incident Management, enabling quick reporting, tracking, and resolution of IT incidents. This minimizes downtime and ensures continuous service availability. Complementing this is Problem Management, which addresses root causes to prevent recurring issues and strengthen long-term IT reliability.

Change Enablement simplifies complex change processes with customizable workflows and approval chains, reducing risks and ensuring smooth implementations. With Service Request Management, users can easily submit and track requests, while agents prioritize and fulfill them efficiently, improving transparency and responsiveness.

To boost productivity, NSDX integrates Workflow and Automation. Organizations benefit from increased efficiency, reduced manual effort, improved resource utilization, and consistent service quality—factors that ultimately enhance customer satisfaction and business outcomes.

Knowledge Management allows teams to seamlessly share and access information, reducing resolution time and encouraging collaboration. In addition, Integration and Collaboration ensures smooth information flow by connecting NSDX with tools such as email, chat, and project management applications.

For complete visibility, NSDX features IT Asset Management with RFID technology, streamlining registration, auditing, and maintenance. This enables precise tracking, cost savings, and compliance with audit requirements. Alongside, SLA Management ensures that service-level commitments are consistently met through prioritization, escalation policies, and timely responses.

Decision-making is supported by Analytics Dashboards and Reporting, which provide real-time insights into service desk performance. From ticket volumes and SLA adherence to agent productivity, organizations can generate custom reports that highlight trends and support continuous improvement.

Service Catalog Management further enhances IT operations by providing a centralized source of standardized services aligned with business objectives. This improves accountability, streamlines delivery, and enhances end-user satisfaction. To make service management even more intuitive, the platform includes Co-pilot, an AI-driven assistant that leverages knowledge management to guide users, automate repetitive tasks, and simplify complex workflows.

Beyond IT services, NSDX incorporates a Safety Management Module, supporting organizations in building a proactive safety culture. By preventing accidents and promoting continuous improvement, this module extends NSDX’s value beyond IT into workplace health and safety.

Cloud-based and requiring no installation, NSDX eliminates heavy infrastructure investment and enables rapid deployment. With scalability and flexibility at its core, the platform supports organizations of any size and industry, from SMEs to large enterprises. Whether managing incidents, enabling change, tracking assets, or driving compliance, NSDX equips IT teams with the tools to transform IT service management into a true strategic advantage.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Netka System

## Commercial Context

- **Starting Price**: US$1,299.99
- **Pricing model**: Flat Rate (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Thailand

## Features

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Asset Lifecycle Management
- Change Management
- Customer Support
- IT Asset Management
- Incident Management
- Knowledge Base Management
- Prioritisation
- Problem Management
- Project Management
- Real-Time Notifications
- Self Service Portal
- Service Catalogue
- Service Level Agreement (SLA) Management
- Support Ticket Management

## Integrations (2 total)

- Emailable
- Project Management Cloud

## Support Options

- Email/Help Desk
- FAQs/Forum

## Category

- [Service Desk Software](https://www.softwareadvice.ie/directory/4256/service-desk/software)

## Alternatives

1. [Milvus](https://www.softwareadvice.ie/software/246233/milvus) — 4.8/5 (298 reviews)
2. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1781 reviews)
3. [Desk Manager](https://www.softwareadvice.ie/software/310334/desk-manager) — 4.8/5 (106 reviews)
4. [Freshservice](https://www.softwareadvice.ie/software/436317/freshservice) — 4.5/5 (714 reviews)
5. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4079 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/528018/NetkaQuartz-Service-Desk-X)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/528018-NetkaQuartz-Service-Desk-X/> |
| en-AU | <https://www.softwareadvice.com.au/software/528018/NetkaQuartz-Service-Desk-X> |
| en-GB | <https://www.softwareadvice.co.uk/software/528018/NetkaQuartz-Service-Desk-X> |
| en-IE | <https://www.softwareadvice.ie/software/528018/NetkaQuartz-Service-Desk-X> |
| en-NZ | <https://www.softwareadvice.co.nz/software/528018/NetkaQuartz-Service-Desk-X> |

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