--- description: Review of CaseGuard Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: CaseGuard | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Transcription Software](/directory/4397/transcription/software) > [CaseGuard](/software/528971/CaseGuard) # CaseGuard Canonical: https://www.softwareadvice.ie/software/528971/CaseGuard > CaseGuard is an AI-enabled redaction software designed to help identify and remove sensitive information from videos, audio files, documents, and images. It is used across industries such as law enforcement, healthcare, education, government agencies, legal firms, and financial services to protect personally identifiable information and protected health information for regulatory compliance. The software provides tools for redacting visual elements in video and image files, including faces, license plates, and screens. For audio files, it offers voice anonymization and automatic redaction of personal information from transcripts. Document redaction features allow processing of large volumes of files, such as PDFs and emails, simultaneously. The system operates on-premise without internet connectivity, enhancing data security while supporting compliance with standards such as HIPAA, FOIA, CJIS, and GDPR. Additional features include AI transcription and translation tools that support multiple languages and closed captioning. A collaborative workspace enables teams to manage compliance workflows through shared project management and audit trails. The platform also includes enhancement tools for clarifying footage and detecting identifying features in investigative work. Bulk processing capabilities allow organizations to handle large quantities of files, reducing the time required for redaction tasks. > > Verdict: Rated **3.0/5** by 2 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.0/5** | 2 Reviews | | Ease of Use | 4.0/5 | Based on overall reviews | | Customer Support | 3.0/5 | Based on overall reviews | | Value for Money | 3.0/5 | Based on overall reviews | | Features | 3.0/5 | Based on overall reviews | | Recommendation percentage | 50% | (5/10 Likelihood to recommend) | ## About the vendor - **Company**: CaseGuard ## Commercial Context - **Starting Price**: US$379.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - AI/Machine Learning - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Annotations - Approval Process Control - Audio/video file upload - Audit Trail - Automated Scheduling - Automatic Formatting - Automatic Transcription - Automatic Transcription Services - Call Recording - Caption Service - Case Management - Chat Transcript - Collaboration Tools - Commenting/Notes - Compliance Management ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Transcription Software](https://www.softwareadvice.ie/directory/4397/transcription/software) ## Related Categories - [Transcription Software](https://www.softwareadvice.ie/directory/4397/transcription/software) - [Closed Captioning Software](https://www.softwareadvice.ie/directory/4469/closed-captioning/software) - [Law Enforcement Software](https://www.softwareadvice.ie/directory/4156/law-enforcement/software) - [Artificial Intelligence (AI) Software](https://www.softwareadvice.ie/directory/4360/artificial-intelligence/software) - [Document Management Software](https://www.softwareadvice.ie/directory/722/document-management/software) ## Alternatives 1. 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[Otter.ai](https://www.softwareadvice.ie/software/447335/otter) — 4.4/5 (103 reviews) ## Reviews ### "Low quality, poor service" — 2.0/5 > **Phili** | *16 December 2025* | Law Practice | Recommendation rating: 0.0/10 > > **Pros**: The initial demos and sales promises suggested powerful automation and large-scale redaction, which sounded ideal for our needs. > > **Cons**: The software repeatedly failed on modest document batches, and refund requests were denied despite it not performing as promised. > > Our office was searching for an automated method of redacting large numbers of documents, around 30,000 pages or so. CaseGuard looked promising and I scheduled a meeting with an account executive, George. George stated that his software would be more than capable of doing what we needed and that we could likely get all of our work done on a modified one-month agreement. I downloaded the software, watched the training, and attended the in-person training with an individual named \[sensitive content hidden\] . She explained how the software worked (it is a local download, you do not access via an online app). I was again told that the software is more than capable of completing the work we needed. I ran the first batch of documents that night (90 files that were 50-80 pages each, well below the 30K I was told the software could handle). The majority of the files failed to process. I contacted \[sensitive content hidden\] who asked some questions and then scheduled another meeting with their tech person, I forgot his name. He made some changes and I was told it would work. It did not. I let him know what I saw and he made some more changes. It again failed to process the majority of the files. At this point it was clear that the capabilities of the software had been drastically oversold. I asked for a refund and was met with a request for another trouble shooting session with some work arounds, at least one of which was to process smaller batches of documents. Again, that is not what I was sold and not what I signed up for. I again requested a refund and was denied "because I have had access to the software for a month." Never mind that the software does not do what it purports to do. Suggest that you move to another solution, don't work with these people. Their conduct says everything about their organizations values and character. ----- ### "Operations Lieutenant" — 4.0/5 > **Adam** | *23 September 2026* | Law Enforcement | Recommendation rating: 10.0/10 > > **Pros**: What I like most about CaseGuard is its AI-powered ability to accurately track and redact moving objects, such as notebooks, computer screens, and people’s heads. It does a significantly better job with these types of redactions than other software I have used. The biggest benefit for me has been the amount of time it saves. I can run the AI redactions and then simply review and sort through them, rather than having to manually track and redact everything. Over the course of a day, this has saved me hours of work. > > **Cons**: The AI tracking is very good compared to other redaction software I have used, but it is not perfect and still requires some manual review. I would like to see a facial recognition feature where, for example, if I tag a person’s head and they leave the screen, the software could recognize them when they reappear and automatically continue tracking the correct person. I am still relatively new to CaseGuard, so this may already be a feature or setting that I have not discovered yet. Overall, the tracking is better than any other redaction software I have used, but you still need to carefully review the video and make additional redactions when necessary to ensure everything is properly covered. > > Overall, my experience with CaseGuard has been very positive. The AI-powered tracking and redaction features have significantly reduced the amount of time I spend manually redacting videos. The software does a great job tracking moving objects such as faces, heads, notebooks, and computer screens, and it performs better than other redaction software I have used. While the AI is not perfect and still requires me to review the video and make adjustments when necessary, it has saved me a considerable amount of time and made the overall redaction process much more efficient. I am still relatively new to CaseGuard, but so far I have been very impressed with its capabilities. ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/528971/CaseGuard) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data