---
description: Review of EasyDesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: EasyDesk | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Customer Support Software](/directory/4658/customer-support/software) > [EasyDesk](/software/530001/EasyDesk)

# EasyDesk

Canonical: https://www.softwareadvice.ie/software/530001/EasyDesk

> EasyDesk is a customer support software designed to centralize emails, tickets, and chat into one platform. It is built to help businesses manage customer support operations more efficiently.

The software includes a ticket management system with filters and tags for organization. Workflow automation features allow teams to assign tickets and monitor service level agreements. A centralized communication hub enables agents to handle all customer interactions from a single interface. Knowledge base tools, such as canned responses and articles, support streamlined workflows. A mobile application allows agents to manage customer requests remotely.

The platform is designed to scale with growing support teams while maintaining performance. Its functionality is focused on simplifying customer support processes. The interface is designed to be intuitive, requiring minimal setup time for teams to begin using the system.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Gain Solutions

## Commercial Context

- **Starting Price**: US$29.00
- **Pricing model**:  (Free Trial)
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile)
- **Supported Languages**: English, Norwegian
- **Available Countries**: Norway

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Automated Responses
- Chat/Messaging
- Chatbot
- Communication Management
- Configurable Workflow
- Customer Communication
- Customer Database
- Customisable Branding
- Customisable Templates
- Email Management
- Email Templates
- Feedback Management
- Help Desk Management
- Knowledge Base Management
- Live Chat

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- 24/7 (Live rep)
- Chat

## Category

- [Customer Support Software](https://www.softwareadvice.ie/directory/4658/customer-support/software)

## Related Categories

- [Customer Support Software](https://www.softwareadvice.ie/directory/4658/customer-support/software)
- [Help Desk Software](https://www.softwareadvice.ie/directory/4160/help-desk/software)

## Alternatives

1. [Freshdesk](https://www.softwareadvice.ie/software/110247/freshdesk) — 4.5/5 (3460 reviews)
2. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4083 reviews)
3. [Milvus](https://www.softwareadvice.ie/software/246233/milvus) — 4.8/5 (298 reviews)
4. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1786 reviews)
5. [BeyondTrust Remote Support](https://www.softwareadvice.ie/software/127126/bomgar) — 4.6/5 (2010 reviews)

## Reviews

### "Reliable Help Desk Solution That Simplified Customer Support" — 5.0/5

> **Md Ahmarul** | *16 June 2026* | Real Estate | Recommendation rating: 9.0/10
> 
> **Pros**: EasyDesk has made it much easier for our team to manage customer inquiries from one place. The interface is clean and intuitive, so new team members can learn it quickly. We especially like the ticket management system, automation features, and response tracking, which have helped us reduce resolution times and improve customer satisfaction.
> 
> **Cons**: While the platform works well overall, some advanced customization options are limited. We would also appreciate more third-party integrations and additional reporting features for deeper analytics.
> 
> As a growing business, we needed a support platform that was easy to implement and scalable. EasyDesk has met our expectations by helping us organize customer communications efficiently and maintain better service quality. The software has improved team productivity and given us better visibility into support performance. Overall, it has been a positive experience, and we would recommend it to businesses looking for a dependable help desk solution.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/530001/EasyDesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/530001-EasyDesk/> |
| en-AU | <https://www.softwareadvice.com.au/software/530001/EasyDesk> |
| en-GB | <https://www.softwareadvice.co.uk/software/530001/EasyDesk> |
| en-IE | <https://www.softwareadvice.ie/software/530001/EasyDesk> |
| en-NZ | <https://www.softwareadvice.co.nz/software/530001/EasyDesk> |

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