---
description: Review of Shared Inbox by Canary Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Shared Inbox by Canary | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Email Management Software](/directory/3433/email-tracking/software) > [Shared Inbox by Canary](/software/530060/Shared-Inbox)

# Shared Inbox by Canary

Canonical: https://www.softwareadvice.ie/software/530060/Shared-Inbox

> Shared Inbox by Canary is a cloud-based collaborative email management solution built for small to mid-sized teams across industries such as customer support, sales, and operations. Shared Inbox by Canary allows multiple team members to manage a single email account together, reducing missed messages and duplicate replies. Core features include shared email queues, conversation assignment, internal notes, and collision detection, which alerts users when two people are responding to the same message. Teams can track conversation status, filter by assignee, and monitor response times to keep communication organized. The software is deployed via the cloud, so no installation is required. Support is available through email, live chat, and an online knowledge base.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Canary Mail

## Commercial Context

- **Starting Price**: US$10.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Sign up for Support Starter to access AI Chatbot, Shared Inbox, and Helpdesk. Upgrade for advanced AI and collaboration features.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Access Controls/Permissions
- Activity Dashboard
- Alerts/Notifications
- Autoresponders
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Customisable Templates
- Email Templates
- Inbox Management
- Mobile App
- Multiple User Accounts
- Prioritisation
- Real-Time Analytics
- Real-Time Monitoring
- Real-Time Reporting
- Reporting/Analytics
- Response Management
- Routing
- Search/Filter

## Integrations (6 total)

- Fastmail
- Gmail
- Outlook4Gmail
- Yahoo Mail
- Zoho Mail
- iCloud

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- 24/7 (Live rep)
- Chat

## Category

- [Email Management Software](https://www.softwareadvice.ie/directory/3433/email-tracking/software)

## Related Categories

- [Email Management Software](https://www.softwareadvice.ie/directory/3433/email-tracking/software)
- [Customer Communications Management Software](https://www.softwareadvice.ie/directory/4742/customer-communications-mngt/software)
- [Chatbot Software](https://www.softwareadvice.ie/directory/3923/chatbot/software)
- [Conversational AI Platforms](https://www.softwareadvice.ie/directory/4010/conversational-ai-comparison/software)
- [Help Desk Software](https://www.softwareadvice.ie/directory/4160/help-desk/software)

## Alternatives

1. [Gmail](https://www.softwareadvice.ie/software/171529/gmail) — 4.8/5 (13562 reviews)
2. [Microsoft Outlook](https://www.softwareadvice.ie/software/399509/microsoft-outlook) — 4.5/5 (2523 reviews)
3. [Google Workspace](https://www.softwareadvice.ie/software/344998/google-workspace) — 4.7/5 (17727 reviews)
4. [Microsoft 365](https://www.softwareadvice.ie/software/397757/office-365) — 4.6/5 (14167 reviews)
5. [Yahoo Mail](https://www.softwareadvice.ie/software/366949/yahoo-mail) — 4.2/5 (862 reviews)

## Reviews

### "Great experience for people that have to manage several emails at a time" — 5.0/5

> **Tan** | *4 September 2025* | Education Management | Recommendation rating: 10.0/10
> 
> **Pros**: I really appreciate the fact you can comment over emails with your team without having to type a new email and have everything all over the place. The tasks, the zoom and google calendar APIs are great. The smart notifications are wonderful. The access to a single email from different team members and aldo different emails for just one person. Very well integrated.
> 
> **Cons**: On this new update I find it harder to search for certain emails, sometimes the archive emails are not so easy to access. The searcher could have some improvement. Also I miss the discussions and assign to me folders
> 
> We used to only use gmail and whatsapp and all the infomration got mixed or was hard to find. I had to open different emails and it was a nightmare.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/530060/Shared-Inbox)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/530060-Shared-Inbox/> |
| en-AU | <https://www.softwareadvice.com.au/software/530060/Shared-Inbox> |
| en-GB | <https://www.softwareadvice.co.uk/software/530060/Shared-Inbox> |
| en-IE | <https://www.softwareadvice.ie/software/530060/Shared-Inbox> |
| en-NZ | <https://www.softwareadvice.co.nz/software/530060/Shared-Inbox> |

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